Job Summary:

The Admin Coordinator will provide comprehensive administrative support to Ay Homes, ensuring the smooth execution of daily operations and guest services. This role involves coordinating schedules, managing property documentation, and liaising with guests, vendors, and the operations team to maintain efficiency and deliver exceptional service.

Key... Responsibilities:

Administrative Support:


Maintain and organize property records, rental agreements, and guest files.
Prepare reports on occupancy rates, revenue, and property performance metrics.
Coordinate meetings, appointments, and schedules for the operations team.
Manage correspondence, including emails and phone calls, ensuring timely responses.


Guest and Vendor Liaison:


Serve as the primary point of contact for guests, addressing inquiries and providing assistance during their stay.
Coordinate with vendors and service providers for property maintenance and supply deliveries.
Ensure guest feedback is documented and communicated to the appropriate teams for resolution.


Operations Coordination:


Assist in scheduling and assigning tasks to housekeeping and maintenance teams.
Monitor inventory levels of supplies and coordinate restocking as needed.
Support the onboarding process for new properties, ensuring all necessary documentation and preparations are complete.


Financial and Budget Oversight:


Process invoices and track expenses related to property management and operations.
Assist in budget preparation and monitor adherence to allocated budgets.
Reconcile petty cash and other administrative expenditures.


Compliance and Record Keeping:


Ensure compliance with company policies and local regulations for shortlet properties.
Maintain updated records of licenses, permits, and certifications for properties.
Keep track of staff attendance, schedules, and performance records.


Qualifications and Skills:


Education: Diploma or Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Experience:

At least 2-3 years of experience in administrative or coordination roles, preferably in the hospitality or real estate industry.




Skills:


Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and property management software.
Detail-oriented with strong problem-solving skills.
Ability to work independently and collaboratively within a team.


Key Competencies:


Time Management
Customer Service Orientation
Adaptability and Flexibility
Proactive Problem-Solving
Attention to Detail


Working Conditions:


Office-based with occasional travel to properties as required.
Flexibility to handle urgent guest or operational issues. more

Job Summary:

The Supervisor will oversee the daily operations of Ay Homes properties, ensuring that all shortlet accommodations are maintained to the highest standards of cleanliness, functionality, and guest satisfaction. This role involves coordinating and supervising housekeeping, maintenance, and guest services teams while ensuring smooth property management and operational... efficiency.

Key Responsibilities:

Team Supervision:


Oversee housekeeping and maintenance staff, ensuring tasks are completed on schedule and to quality standards.
Assign daily responsibilities and monitor team performance.
Conduct regular training and provide guidance to staff to improve skills and service delivery.


Property Management:


Conduct routine inspections of properties to ensure they are guest-ready, clean, and well-maintained.
Address and resolve maintenance issues promptly by coordinating with technicians or vendors.
Ensure all properties meet Ay Homes' quality and safety standards.


Guest Services:


Act as a point of contact for guest-related issues during their stay, ensuring quick and effective resolution.
Monitor guest check-ins and check-outs to ensure a seamless process.
Collect guest feedback and communicate with the operations team to enhance service delivery.


Inventory and Supplies Management:


Monitor inventory levels of cleaning supplies, toiletries, and other essentials for properties.
Coordinate restocking and manage supply distribution to various properties.
Maintain accurate inventory records and minimize wastage.


Reporting and Documentation:


Prepare and submit daily or weekly reports on property conditions, guest feedback, and team performance.
Document incidents, maintenance requests, and other operational activities.
Assist the Operations Manager with data and insights for strategic planning.


Compliance and Standards:


Ensure staff adheres to company policies, protocols, and local regulations.
Implement and enforce safety measures for staff and guests.
Maintain the aesthetic and functional standards of all properties in line with Ay Homes’ brand guidelines.


Qualifications and Skills:


Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
Experience:

3+ years in a supervisory role, preferably in the hospitality or property management sector.


Skills:

Strong leadership and people management skills.
Excellent organizational and time management abilities.
Effective communication and interpersonal skills.
Proficiency in property management systems and basic computer tools.
Problem-solving mindset with attention to detail.




Key Competencies:


Leadership and Team Coordination
Customer Service Excellence
Proactive Problem-Solving
Adaptability and Flexibility
Detail-Oriented Approach


Working Conditions:


On-site supervision of properties with flexibility to travel between locations as needed.
Availability for on-call duties to address urgent issues. more

Job Summary:

The Operations Manager at Ayhomez will oversee daily operations to ensure smooth management of shortlet properties, delivering exceptional guest experiences while maintaining operational efficiency. This role involves managing property readiness, coordinating staff, and ensuring consistent adherence to company standards and client expectations.

Key Responsibilities:

Property... Management:


Oversee the readiness and upkeep of all shortlet properties, ensuring cleanliness, functionality, and aesthetic appeal.
Manage property maintenance schedules and coordinate with vendors or service providers for repairs and upgrades.
Conduct routine property inspections to ensure compliance with company standards.


Guest Experience:


Ensure seamless check-in and check-out processes for guests.
Respond promptly to guest inquiries, complaints, and special requests.
Implement strategies to enhance guest satisfaction and maintain high customer service ratings.


Staff Coordination:


Supervise and coordinate housekeeping, maintenance, and customer support teams.
Schedule and assign tasks to staff, ensuring optimal workforce utilization.
Conduct training sessions to maintain staff proficiency and alignment with Ayhomez’s service standards.


Operational Efficiency:


Develop and implement processes to improve efficiency across all operational areas.
Monitor and manage inventory, ensuring supplies are stocked and costs are controlled.
Prepare operational reports and provide insights to improve performance.


Budget and Financial Oversight:


Work with the finance team to prepare budgets for property maintenance and operational activities.
Track operational expenses and identify cost-saving opportunities.
Ensure timely submission of financial reports for operational activities.


Strategic Planning and Growth:


Identify opportunities to expand property offerings and improve market competitiveness.
Collaborate with marketing and sales teams to drive bookings and optimize occupancy rates.
Stay updated on industry trends and implement best practices for shortlet management.


Qualifications and Skills:


Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Experience:

Minimum of 3-5 years in operations or property management, preferably in the hospitality or shortlet industry.




Skills:


Strong leadership and team management abilities.
Excellent organizational and multitasking skills.
Proficiency in property management software and tools.
Strong problem-solving and conflict-resolution skills.
Exceptional communication and interpersonal abilities.


Working Conditions:


Regular travel between properties as needed.
On-call availability to address urgent operational issues.


Key Competencies:


Customer-Centric Approach
Attention to Detail
Flexibility and Adaptability
Strategic Thinking
Proactive Decision-Making more

Position Overview:

We are seeking a reliable and professional driver to join our cleaning company. The ideal candidate will be responsible for transporting cleaning staff, supplies, and equipment to and from job sites efficiently and safely. This role requires excellent driving skills, punctuality, and the ability to manage logistics to ensure smooth daily operations.

Key... Responsibilities:

Transportation Duties:


Safely transport cleaning staff and equipment to various job locations.
Plan and optimize driving routes to minimize travel time and fuel costs.
Ensure timely arrivals and departures according to the daily schedule.


Vehicle Maintenance:


Conduct regular inspections of company vehicles to ensure they are in good working condition.
Report any maintenance or repair needs promptly.
Keep the vehicle clean and organized at all times.


Inventory Management:


Load and unload cleaning supplies and equipment from the vehicle.
Verify that all necessary tools and materials are accounted for before leaving each location.
Assist with stocking and organizing supplies when needed.


Customer Interaction:


Represent the company professionally when interacting with clients or the public.
Address basic inquiries courteously and refer detailed questions to the appropriate staff.


Safety and Compliance:


Follow all traffic laws, safety regulations, and company policies.
Maintain accurate records of mileage, fuel use, and job-related expenses.
Assist in implementing safety procedures during equipment transport and use.


Qualifications:


Valid driver’s license with a clean driving record.
Proven experience as a professional driver, preferably in a service-based industry.
Knowledge of local routes and navigation tools.
Physical ability to lift and move cleaning equipment and supplies.
Strong time management and organizational skills.
Excellent communication and interpersonal skills.


Preferred Skills:


Experience working in the cleaning or similar service industry.
Basic mechanical knowledge for handling minor vehicle issues.
Familiarity with Google maps and route optimization tools.


Work Environment:

This role involves driving in and outside lagos. more

We are looking for a dynamic and results-driven Human Resources/Operations Manager to oversee and enhance our HR practices and operational efficiency. The ideal candidate will manage recruitment, employee relations, and compliance while ensuring smooth day-to-day business operations. This role is pivotal in fostering a productive work environment and ensuring that the company operates efficiently... and effectively.

Key Responsibilities

Human Resources (HR):

Recruitment & Onboarding:


Develop and manage recruitment strategies to attract top talent.
Conduct interviews, background checks, and onboarding for new hires.


Employee Relations:


Act as the main point of contact for employee concerns and conflict resolution.
Foster a positive and inclusive workplace culture.


HR Policies & Compliance:


Develop, implement, and enforce HR policies in compliance with labor laws and regulations.
Maintain employee records and ensure confidentiality.


Performance Management:


Oversee employee evaluations, promotions, and professional development programs.
Provide guidance on training needs and career progression.


Operations Management:

Operational Efficiency:


Optimize daily operations to meet company objectives and customer satisfaction.
Coordinate between departments to streamline processes and workflows.


Resource Allocation:


Oversee scheduling and ensure appropriate staffing levels for all shifts.
Manage equipment and supply inventories to meet operational demands.


Budgeting & Cost Control:


Assist in budgeting and monitor operational expenses to maintain cost-efficiency.
Identify areas for cost savings without compromising quality or service.


Compliance & Safety:


Ensure company adherence to workplace safety protocols and industry standards.
Organize safety training sessions and manage incident reporting.


Qualifications:


Bachelor’s degree in Human Resources, Business Administration, or a related field.
Proven experience in HR management and operational roles (3+ years preferred).
Strong knowledge of labor laws and HR best practices.
Excellent organizational and leadership skills.
Proficiency in HR software and operational tools (e.g., scheduling, inventory management).
Strong interpersonal and communication skills, both written and verbal.


Preferred Skills:


Experience in the service or cleaning industry is a plus.
Project management skills and experience in change management.
Analytical mindset with the ability to use data for decision-making.


Work Environment:

This position requires flexibility, multitasking, and attention to detail in a fast-paced environment. You will work closely with both management and staff to ensure smooth operations and foster a productive workplace. more

Overview:

We are seeking a dedicated and customer-focused Client Relationship Officer to join our cleaning company. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring exceptional customer service, and addressing their needs effectively. This role is crucial to maintaining client satisfaction and driving business growth.

Key... Responsibilities:

Client Management:


Serve as the primary point of contact for clients, ensuring timely and professional communication.
Build and maintain strong, long-lasting client relationships.
Understand client needs and tailor services to meet their expectations.


Customer Service:


Handle inquiries, complaints, and feedback promptly and efficiently.
Coordinate with internal teams to resolve client issues and improve service delivery.
Conduct follow-ups to ensure client satisfaction and address any concerns.


Business Development:


Identify opportunities to upsell or cross-sell services to existing clients.
Assist in onboarding new clients, ensuring a smooth transition and positive first impressions.


Performance Monitoring:


Regularly collect and analyze client feedback to improve services.
Prepare reports on client satisfaction, retention, and potential improvements.


Administrative Tasks:


Maintain accurate records of client interactions and service agreements.
Assist in preparing proposals, contracts, and service documentation as needed.


Qualifications and Skills:

Education:


Bachelor’s degree in Business Administration, Marketing, or a related field (preferred but not mandatory).


Experience:


Proven experience in customer service, client relations, or account management, preferably in the cleaning or service industry.


Skills:


Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to challenges.
Ability to manage multiple clients and prioritize tasks effectively.
Proficiency in CRM software and Microsoft Office Suite.


Personal Attributes:


High level of professionalism and a client-first attitude.
Detail-oriented and highly organized.
Ability to work independently and collaboratively within a team. more

Overview:

We are looking for a creative and results-driven Social Media Manager / Content Creator to lead our online presence and drive engagement with our audience. The ideal candidate will be responsible for crafting compelling content, managing our social media platforms, and implementing strategies to build brand awareness and grow our online community.

Key Responsibilities:

Social... Media Strategy and Management:


Develop and execute a comprehensive social media strategy aligned with company goals.
Manage and maintain all social media accounts (e.g., Facebook, Instagram, LinkedIn, Twitter, TikTok).
Monitor and analyze social media performance metrics, providing regular reports and insights.


Content Creation:


Plan, create, and schedule high-quality, engaging content, including text, images, videos, and graphics.
Stay updated on trends to create relevant and shareable content.
Collaborate with other departments to ensure consistent branding and messaging.


Community Engagement:


Respond to comments, messages, and inquiries promptly and professionally.
Foster relationships with followers, clients, and influencers to build a loyal community.
Monitor online reviews and address feedback constructively.


Campaigns and Collaboration:


Plan and execute social media campaigns, contests, and promotions.
Partner with influencers and other brands for collaborations.
Coordinate paid social media advertising efforts.


Trend Analysis and Adaptation:


Stay informed about emerging social media platforms and tools.
Experiment with new formats and technologies to enhance content delivery.


Qualifications and Skills:

Education:


Bachelor’s degree in Marketing, Communications, or a related field (preferred but not mandatory).


Experience:


Proven experience in social media management, content creation, or digital marketing.


Skills:


Strong understanding of various social media platforms and their best practices.
Proficiency in graphic design tools (e.g., Canva, Adobe Creative Suite) and video editing software.
Excellent written and verbal communication skills.
Analytical skills to track and interpret data for decision-making.


Personal Attributes:


Creative thinker with a passion for storytelling.
Detail-oriented with excellent time management skills.
Proactive and adaptable in a fast-paced environment. more