Job Summary:

The Customer Care Representative is responsible for ensuring outstanding customer experiences by addressing client inquiries, resolving complaints, and providing comprehensive information about the company’s real estate offerings. The role includes maintaining client relationships, telemarketing to generate leads, and supporting social media marketing efforts to increase engagement... and client reach.

Key Responsibilities:


Serve as the first point of contact for clients, handling inquiries via phone, email, in-person, and social media.
Provide clients with detailed information about property listings, pricing, payment plans, and company services.
Assist clients with scheduling property viewings, inspections, and consultations with sales representatives.
Address and resolve client complaints professionally, escalating complex issues to relevant teams when necessary.
Ensure customer satisfaction by maintaining a courteous and professional demeanor in all interactions.
Maintain accurate and up-to-date client records, including contact information, inquiries, and follow-up details.
Conduct proactive outbound calls to prospective clients to introduce the company’s real estate services and offerings.
Follow up on warm leads generated from campaigns, referrals, and inquiries to schedule appointments or property viewings.
Maintain a lead database, ensuring regular follow-up and tracking of conversion progress.
Meet telemarketing goals for lead generation and appointments scheduled.
Respond promptly and professionally to customer inquiries received via social media platforms.
Collaborate with the marketing team to share promotional materials, property updates, and campaigns on social media.
Monitor social media platforms for customer engagement, reviews, and inquiries, ensuring timely responses.
Support the marketing team in increasing brand visibility through social media interactions and campaigns.
Assist in preparing client-related documentation, such as contracts, payment schedules, and follow-up emails.
Update and maintain the company’s customer database or CRM system with accurate client information and interaction history.
Provide periodic reports on customer feedback, lead generation, and inquiry trends to management.
Ensure smooth communication and collaboration between the customer service, sales, and marketing teams.
Follow up with clients to ensure their needs are met and to build long-term relationships.
Gather customer feedback to help improve products, services, and overall customer experience.
Work towards retaining existing clients by offering exceptional service and addressing their concerns promptly.


Key Performance Indicators (KPIs):


Customer satisfaction ratings and feedback scores.
Number of leads generated and successfully converted through telemarketing.
Average response time for resolving customer inquiries and complaints.
Social media engagement and response rate.
No of prospects converted to clients
Accuracy and timeliness in updating customer records and reports.


Qualification and skills


Education: Minimum OND/HND/Degree in Business Administration, Marketing, Communications, or a related field.
Experience: At least 3 year of experience in customer service (experience in telemarketing or social media is an added advantage).
Exceptional verbal and written communication skills.
Outstanding Persuasion and negotiation skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM software and Microsoft Office Suite.
Basic knowledge of social media platforms (Facebook, Instagram, Twitter) and their customer engagement functions.
A proactive and customer-focused attitude.
Sales skills


Why Join Us?


Competitive salary and bonuses.
Opportunity to grow your career in the dynamic real estate sector.
Training and development opportunities to enhance your skills.
A supportive and innovative work environment. more

Key Responsibilities:


Identify potential clients through networking, telemarketing, referrals, and other lead-generation methods.
Conduct market research to identify new sales opportunities and expand the company’s client base.
Engage with prospective clients to understand their property needs and preferences.
Present and promote the company’s real estate offerings, including... properties, payment plans, and investment opportunities.
Organize and accompany clients on property tours and site inspections, providing detailed explanations of features and benefits.
Negotiate and close property sales, ensuring all documentation and contracts are accurate and complete.
Follow up with clients to ensure satisfaction and build long-term relationships for repeat business and referrals.
Meet and exceed individual sales targets and contribute to the overall revenue goals of the company.
Provide regular updates and sales forecasts to the Sales Manager, including progress on leads, deals closed, and challenges encountered.
Maintain accurate and up-to-date records of sales activities and client interactions in the CRM system.
Stay informed about real estate market trends, pricing, and competitor activities to provide valuable insights to clients.
Gather feedback from clients and competitors to identify opportunities for improving the company’s offerings and sales strategies.
Build and maintain strong relationships with clients, providing exceptional service throughout the sales process.
Address client concerns promptly and professionally, ensuring a positive experience and fostering loyalty.
Act as a brand ambassador, representing the company at industry events, exhibitions, and networking opportunities.
Collaborate with other sales team members to share insights, strategies, and best practices.
Work closely with the marketing team to align sales activities with promotional campaigns and lead-generation efforts.
Provide feedback on marketing materials and suggest improvements based on client interactions.
Going out on the field to source for clients for the company


Key Performance Indicators (KPIs):


Number of new clients acquired and deals closed.
Revenue generated from property sales.
Client satisfaction and retention rates.
Timeliness and accuracy of sales reports and CRM updates.
Engagement in lead generation and follow-up activities.


Qualifications and Skills:


Education: Bachelor’s degree in Business Administration, Marketing, Public Admin or a related field.
Experience: Minimum of 3–5 years in sales, field sales, marketing preferably with FMCG or banking background
Strong negotiation and closing skills.
Excellent verbal and written communication abilities.
Professional vast in corporate work ethics
Ability to build and maintain relationships with diverse clients.
Knowledge of the real estate market and sales strategies is an added advantage.
Proficiency in Microsoft Office and CRM software.
Goal-oriented mindset with a proactive and resilient attitude.
Strong organizational and time management skills.
Must live within Festac - Iyanaba and its environs
Must be target driven more

Job Summary:

The Sales Manager will be responsible for leading and managing the sales team to achieve and exceed sales targets. This role requires a strategic thinker with a proven track record in sales management, particularly within the FMCG, Retail, or Banking sectors. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of... sales processes. He/She will be responsible for developing and implementing effective sales strategies, building strong client relationships, and driving revenue growth.

Key Responsibilities:


Develop and implement effective sales strategies to achieve and exceed sales targets .
Analyze market trends, competitor activities, and customer needs to identify new sales opportunities.
Develop and manage a robust sales pipeline, ensuring accurate forecasting and reporting.
Recruit, train, and mentor a high-performing sales team.
Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
Motivate and inspire the sales team to achieve individual and team goals.
Foster a positive and collaborative team environment.
Build and maintain strong relationships with key clients, investors, and stakeholders.
Provide exceptional customer service and ensure client satisfaction throughout the sales process.
Address client inquiries and resolve issues promptly and professionally.
Conduct market research and analysis to identify potential clients and market opportunities.
Prepare and present regular sales reports, including sales performance, market trends, and competitor analysis.
Provide insights and recommendations to senior management to improve sales strategies.
Develop and implement efficient sales processes and procedures.
Utilize CRM systems to track sales activities and manage client data.
Ensure compliance with company policies and procedures.
Attend industry events and networking functions to expand business connections.
Identify and cultivate relationships with potential referral partners.


Key Requirements:


Bachelor's degree in Business Administration, Public Admin, Marketing, or a related field.
Minimum of 5-8 years of proven sales management experience in FMCG, Retail, or Banking sectors.
Must reside within the Festac - Iyanaba axis, Lagos.
Strong understanding of sales principles, techniques, and best practices.
Excellent leadership, communication, and interpersonal skills.
Proven ability to build and maintain strong client relationships.
Strong analytical and problem-solving skills.
Proficiency in using CRM systems and Microsoft Office Suite.
Strong professional acumen and business intelligence.
Ability to work independently and as part of a team.
Results-oriented with a strong drive to achieve and exceed sales targets.
Ability to thrive in a fast-paced and dynamic environment.
A valid driver's license is a plus. more

Job Summary:

The Social Media Manager will oversee the company’s online presence across all social media platforms, driving brand awareness, engagement, and lead generation. The role involves creating and managing high-quality content, running social media campaigns, analyzing performance metrics, and incorporating graphic design skills to produce visually appealing posts. This individual will... be integral in building the company’s brand identity and fostering a strong online community.

Key Responsibilities:


Develop and implement a comprehensive social media strategy aligned with the company’s business goals.
Manage day-to-day activities across all social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.), ensuring consistency in brand voice and messaging.
Schedule and publish engaging content, including posts, stories, and reels, to maintain an active online presence.
Monitor and respond to comments, direct messages, and reviews promptly to foster engagement and build relationships with followers.
Design visually compelling graphics, videos, and infographics using tools like Canva, Adobe Photoshop, or Illustrator to enhance brand appeal.
Write and edit captions, blog posts, and promotional copy that align with the brand’s tone and messaging.
Collaborate with photographers and videographers to produce high-quality content for property showcases and marketing campaigns.
Create and maintain a content calendar to plan and organize posts, ensuring a consistent flow of content across platforms.
Plan, execute, and optimize paid social media campaigns to generate leads and increase brand awareness.
Conduct A/B testing for ad creative and targeting to improve campaign performance.
Monitor and analyze campaign metrics (e.g., click-through rates, conversions) to measure ROI and adjust strategies accordingly.
Track key performance indicators (KPIs) such as engagement rates, follower growth, website traffic, and lead generation.
Prepare and present monthly performance reports, providing insights and recommendations to improve social media efforts.
Use analytics tools like Google Analytics, Meta Business Suite, and social media platform insights to guide data-driven decisions.
Ensure that all social media content aligns with the company’s brand guidelines and objectives.
Stay updated on the latest social media trends, tools, and algorithm changes to keep the company’s strategies current and effective.
Research competitors’ social media activities to identify opportunities for differentiation and innovation.
Work closely with the sales and customer service teams to align social media campaigns with lead generation and customer engagement goals.
Support the marketing team with creative input for other digital campaigns, events, and promotions.
Coordinate with external agencies or freelancers for specialized projects, if necessary.


 

Key Performance Indicators (KPIs):


Growth in social media followers and engagement rates.
Lead generation and conversion through social media platforms.
Quality and consistency of graphic designs and content created.
ROI on paid social media campaigns.
Timeliness in responding to customer inquiries and comments online.


Qualifications and Skills:


Education: Degree in any discipline and certification in social media management/Ad Targeting, Graphic Design and content creation.
Experience: Minimum of 2–5 years in social media management, graphic design, or digital marketing (experience in real estate is an advantage).
Proficiency in social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok) and their management tools.
Strong graphic design skills using tools like Corel Draw, Canva, Adobe Photoshop, Illustrator, or similar software.
Excellent content creation and copywriting skills with attention to detail.
Familiarity with analytics tools like Google Analytics and Meta Business Suite.
Creativity, innovation, and the ability to think outside the box.
Strong organizational and multitasking abilities to manage multiple projects simultaneously. more