Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.

Lead and develop a high-performing call centre team, ensuring strong execution of daily tasks.
Train agents in loan collection techniques, conflict resolution, and product knowledge.
Monitor call quality, agent performance, and customer interaction analytics.
Establish and track KPIs & SLAs, including customer service response times, call completion rates, and collection efficiency.
Ensure... compliance with call centre policies and regulatory requirements. more

Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.

Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.

Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of... the customer calls with CFM.
Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
Resolve incorrect contact details and update with the correct information
Conduct customer training for stove usage
Conduct customer training for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM
Any other tasks assigned deemed necessary by management. more

Plan and assign target locations and daily tasks based on sales targets, customer repayment rates, and maintenance needs.
Monitor field agent performance using dashboards, tracking sales progress, syncing compliance, and customer engagement.
Oversee customer documentation with Consumer Finance, ensuring timely completion of pending sales and repayment follow-ups.
Conduct spot checks and... field visits to ensure agents are operating efficiently and in designated locations. more

Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.

About Organisation:

Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.

Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.

Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of... the customer calls with CFM.
Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
Resolve incorrect contact details and update with the correct information
Conduct customer training for stove usage
Conduct customer training for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM
Any other tasks assigned deemed necessary by management. more