REF: TNH/HRD/CO/02/2025

The overall purpose of the role is to collect debts and carry out periodic reconciliations of debtor (individual/corporate schemes) accounts in order to ensure timely debt collection in line with the Hospital’s credit policy.

ROLES AND RESPONSIBILITIES


Prepare and dispatch monthly statements of accounts to clients to ensure clients are up to date with their... debt status;
Monitor credit limits for corporate clients and interim bills for insurance companies to ensure timely action on accounts that exceed the credit limits and timely settlement of bills;
Collect debts from clients in line with set targets;
Schedule and attend meetings with clients in line with requirement;
Prepare periodic reports in line with requirements;
Receive and submit remittances from clients to treasury and ensure payments are allocated for in the debt records;
Prepare dispatch and maintain a record of statement expectation letters and notice of suspicion in line with the set guidelines;
Attend to client queries regarding banks guarantee and contracts in liaison with corporate schemes department;
Conduct monthly reconciliations on clients account portfolio to ensure accurate and up to date records;
Respond to internal and external audit queries in line with requirements;
Prepare periodic write off schedules for approval by management;
Prepare and dispatch client invoices in line with requirement;
Identify and communicate clients that deserve rewards to marketing team for the necessary action; and
Any other responsibilities assigned to the job holder by the supervisor from time to time.


Occasional duties:

The job holder may be called upon to:


Chair weekly departmental meetings and take minutes on a rotational basis.


EDUCATION AND EXPERIENCE


Bachelor’s degree in Accounting, Finance or any other business related field from a recognized institution.
Partial accounting qualification i.e. CPA Part II or ACCA 2.
Minimum of 3 years’ experience in credit control/credit management more

REF: TNH/HRD/RE/01/2025

The overall purpose of this job is to carry out echo-cardiograph tests in order to aid doctors in making accurate diagnosis for patients with cardiovascular diseases in line with established protocols and the Hospital’s patient care objectives.

ROLES AND RESPONSIBILITIES


Operate ultrasound equipment, select appropriate equipment settings, and adjust patient... positions to obtain the best angles.
Observe screening and make adjustments to equipment to ensure that the images produced are satisfactory for diagnostic purposes, as required.
Perform validation protocols including obtaining written consent from patients or dependents for the procedures.
Explain procedure to patients and transfer patients to the ultrasound table in order to prepare patients for ultrasound exam.
Observe and care for patients throughout the examinations to ensure their safety and comfort.
Provide written summary of technical findings to the physician for use in diagnosis.
Process and code film from procedures and complete appropriate documentation.
Carry out diagnostic cardiovascular and echocardiography examinations in line with established protocols.
Locate and record internal elements of the body, including blood vessels and organs, and identify any anomalies indicative of disease, injury, or other medically significant condition
Carry out imaging and non-imaging cardiovascular evaluations including exercise tolerance tests, Holter monitoring, event recorders, electrocardiograms, stress tests, and trans-oesophageal echocardiography.
Educate the patients on pre-test preparations, explain procedures, calm patients during procedures and adjust equipment to eliminate test artefacts.
Monitor patients for potentially dangerous physical and emotional changes, recognize any abnormal rhythms and notify the physician accordingly.
Evaluate test results to ensure clarity and accuracy and inform the physician of preliminary findings as requested.
Record and store suitable images in line with established protocols; and
Distribute completed test results to physicians and service providers.
Maintain patient charts, enter diagnosis, and billing codes, logs data into patient information systems, and update file systems for tests performed.
Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.


EDUCATION AND EXPERIENCE


Diploma in Echocardiography from a recognized institution.
Must be registered with the Radiography Council of Kenya and hold a valid practicing licence.
Minimum of 3 years’ echo-cardiography experience


CORE COMPETENCIES


Ability to carry out and interpret results of Echo Cardio tests
Knowledge of human anatomy and physiology
Ability to work and trouble shoot echo cardio equipment
Basic life support skills
Patient care skills
Analytical skills
Problem solving skills
Attention to detail
Customer service skills
Planning and organising skills
Communication skills
Interpersonal skills
Accountability
Integrity
Confidentiality more

REF: TNH/HRD/SRA/01/25

Reporting to Deputy Director, Medical Services, successful applicants will be responsible for carrying out clinical procedures and clinical management of in-patient patients and out-patient in order to offer curative services in line with established protocols and the hospital’s patient care objectives

ROLES AND RESPONSIBILITIES


Carry out initial patient... assessment, treatment, stabilization and referrals in line with the patients’ condition in order to achieve optimal patient care.
Carry out non-emergency and emergency procedures on patients in consultation with Specialists and/or Consultants.
Carry outward rounds for daily clinical progress and management of patients in consultation with Specialists / Consultants.
Mentor medical officers in clinical procedures to impart knowledge and improve patient care.
Participate in continuous medical education to sharpen medical knowledge and skills in your area of specialization.
Pursue mentorship opportunities in applicable specialty area under a specialist or consultant in compliance with the specialist recognition requirements.
Participate in patient reviews in outpatient clinics as and when required.
Participate in research activities in applicable specialty area in line with set objectives.
Participate in the development and/or review of protocols in applicable specialty area to enhance clinical management.
Ensure high levels of patient confidentiality and work ethic in line with applicable code of conduct and hospital objectives; and
Shadow Senior Specialist on specialist surgical units.
Hospital maternity package patient coverage – provision of anaesthesia 
Research two topics per year.
ICU coverage and rotation.
Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.


EDUCATION AND EXPERIENCE


Master of Medicine degree in the Anesthesia from a recognized institution.
Bachelor of Medicine and Surgery degree from a recognized institution.
Must be registered by the Kenya Medical Practitioners and Dentist Council and hold a valid practicing license.
Basic Life Support training.
Advanced Trauma Life Support training


CORE COMPETENCIES – all levels of anaesthesia deliveries skills


Emergent lifesaving skills
Recognition and assessment of patient’s and ability to intervene as required
Ability to carry out emergent and non-emergent procedures including IV cannulation, dialysis catheterization and emergency intubation among others
Patient care skills
Effective decision-making and judgement skills
Basic counselling skills
Ability to work for long hours under pressure
Drive and openness to learning
Time management skills
Analytical skills
Research skills
Interpersonal skills
Attention to detail
Planning and organising skills
Communication skills including presentation and facilitation skills
Team working skills
Accountability
Integrity
Confidentiality
Meets the requirements of chapter 6 of the constitution more

REF: TNH/HRD/AVT/01/2025

Reporting to the Director, ICT, the successful candidate will be responsible for overall setting up, operating, maintaining and repairing sound and video equipment for use in live events, such as concerts, sports games, business conventions, meetings, webinars, and distance learning. He/she will assemble microphones, mix sound boards, coordinate graphics, operate... spotlights, manage video recordings, and provide technical support for corporate events.

ROLES AND RESPONSIBILITIES


Setting up, operating, and troubleshooting all audio-visual equipment/projection/lighting/ conferencing equipment, devices and systems in the meeting rooms and Amphitheater.
Assisting with support for video/audio conferencing problems and investigating faults and recommending further actions to rectify.
Proactively maintaining and reporting to ensure all audio-visual equipment is always of the highest standard and functioning correctly.
Maintenance and repair of equipment used to enhance live events, such as microphones, lighting and sound mixing equipment Such as, video recorders. Audio Amplifiers, Projectors, Mics, Cross Overs, Graphic
Equalizers, Mixers, Audio Cables) as required.
Evaluate equipment needs and notify Manager Infrastructure and Service
Delivery of need to repair or replace as well as contacting relevant service providers to complete repairs
The Audio-visual technician will be responsible for coordinating the content and scheduling of the Hospital and school’s various display screens for Digital Signage, coordinate graphics used in displays and provide technical support for teleconferences.
Use software like Adobe Premiere, Final Cut and Sound booth to put together postproduction videos. Upload Videos of events online for the community
Plan, organize and implement the maintenance and operation of performance-related equipment at the various venues, including lights and lighting console, sound equipment, video projector, cameras, microphones, sound console, speakers, special effects equipment, rigging system, IT equipment, Livestreaming and other technical systems used during events, rehearsals, performances, and academic assessments
Ensuring the rooms are presentable, tidy, safe and hazard free and all cables are secured.
Cleaning of the equipment and ensuring proper storage.
Compressing and digitalizing audio and video data.
Ensuring the safe storage and integrity of data.
Maintaining inventory of equipment.


EDUCATION AND EXPERIENCE


Diploma in IT, Computer Science, Telecommunications, Broadcasting or related field from an accredited institution
Bachelor’s degree in IT, Computer Science, Telecommunications, Broadcasting or related field of study is an added advantage.
Knowledge of audio-visual operating systems, hardware and software
Conversant with cameras & lighting techniques and know how to use software & editing equipment
Minimum of 6 years’ practical experience in an audio visual or
IT/Communications environment.
Supplemental courses/technical certificates in electronics, communications, computer technology or other related field such as
Certified Technology Specialist (CTS, CTS-I, CTS-D), ITIL Foundation and
Dante Certifications are desirable


CORE COMPETENCIES


Proven knowledge of Hospital operations, operations in business units and business impact analysis.
Thorough knowledge of the Hospital Information Systems.
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with the Hospital’s values.
Good oral and written communication skills.
Critical and analytical thinking and problem-solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals. more

REF: TNH/HRD/LADE/01/2025

The overall purpose of this role is to champion continuous optimization of the hospital operations and ensure innovation and renewal of core processes and continuous availability of hospital systems, networks, databases, and data security systems to guarantee reliability and optimum support of hospital operations in line with the strategic objectives

The primary... objective of this role is to lead the optimization and transformation of hospital operations by leveraging cutting-edge technology. The successful candidate will drive the development, integration, and Continuous optimization of core hospital systems to ensure operational efficiency, patient-centric innovation, and robust data security

ROLES AND RESPONSIBILITIES


Work hand in hand with the Director ICT in planning product development, building and delivering enhanced product features to integrate with HMIS to deliver innovative solutions that enhance patient care, operational efficiency, and data security.
Design a breakdown structure, backlog grooming, assign development tasks to developers and ensure definition of done standards are met.


Application Development


Collaborate with the Director ICT to plan and oversee product development initiatives, focusing on delivering scalable, secure, and efficient applications integrated with the Hospital Management Information System (HMIS)
Lead agile development practices, including backlog grooming, sprint planning, Code Reviews and adherence to "definition of done" standards to ensure timely and quality feature delivery.
Champion innovation by introducing emerging technologies such as Artificial Intelligence (AI), Machine Learning (ML), and cloud-based solutions to enhance hospital operations and patient care.
Ensure the system analysts performs performance testing, usability testing, regression testing, automated testing, unit testing & end-to-end testing before feature release. Also ensure all pre-release functional, performance, security testing are documented.


Quality Assurance & Testing


Supervise system analysts in conducting comprehensive performance testing, code reviews, usability testing, regression testing, and automated end-to-end testing.
Document all pre-release functional, performance, and security tests to guarantee the reliability and security of released features.
Report to the Director, ICT while overseeing the design, implementation, and maintenance of the hospital’s IT infrastructure, including hardware, software, networks, and data systems


IT Infrastructure Management


Oversee the design, implementation, and maintenance of the hospital’s IT infrastructure, ensuring high availability, scalability, and resilience of hardware, software, and network systems.
Ensure seamless integration of third-party tools and systems, such as HL7, FHIR, and PACS, for interoperability and data exchange.
Work hand in hand with the Director Transformation Services & ICT to prepare the ICT annual budget and monitor its implementation upon approval to ensure cost containment and value for money


Strategic Planning & Budgeting


Collaborate with the Director Transformation Services & ICT to develop the ICT annual budget and monitor its execution to ensure cost-effective technology investments.
Identify opportunities for process automation and system optimization, ensuring alignment with the hospital's strategic goals.
Ensure implementation of all hospital approved quality management systems including ISO standards, environmental management system (EMS) and  occupational health and safety (OH&S) among others to ensure full compliance of the ICT division to the guidelines


Compliance and Governance


Ensure adherence to hospital-approved quality management systems, including ISO standards, Environmental Management Systems (EMS), and Occupational Health and Safety (OH&S) protocols.
Uphold data protection and cybersecurity best practices to comply with GDPR, HIPAA, and other healthcare regulations.


Leadership and Mentorship


Lead, mentor, and inspire a high-performing ICT team, fostering a culture of innovation, collaboration, and continuous improvement.
Act as a technical advisor, guiding the team on architecture, system design, and emerging trends in healthcare IT.
Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.


 General Responsibilities


Perform other duties as assigned by the Director ICT to support the hospital’s mission and strategic objectives.


EDUCATION AND EXPERIENCE


Master’s degree in information technology, Computer Science, Computer Engineering or any other related fields from a recognized institution.
Bachelor’s degree in information technology, Computer Science, Computer Engineering or any other related field from a recognized institution with not less than 12 years hands on experience
Minimum of 10 years’ information technology enterprise experience including computer operations management, multiple roles in systems implementation, architecture, security/compliance, business-wide strategic planning responsibility with 5 years at management level.
At least 5 years of leadership experience in application development and technology management within a healthcare or similar setup - enterprise.


CORE COMPETENCIES


A distinguished professional history demonstrating an in-depth understanding of information technology.
Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit. Leadership skills, ability to coach and mentor
Knowledge of Enterprise/Hospital Information Systems.
Knowledge of CRM data and database systems; understanding of data security and other compliance responsibilities.
Database and applications management skills
Strategic thinking and strong business acumen
Budget preparation skills


Technical Expertise:


Advanced knowledge of enterprise-grade Hospital Information Systems (HIS) and their integration with CRM, EHR, LIMS, and PACS.
Familiarity with cloud computing platforms (e.g., AWS, Azure) and DevOps practices (CI/CD, Docker, Kubernetes).
Demonstrated mastery in modern programming languages (e.g., Python, RUST, GO, TypeScript, Java, C#), frameworks, and development tools.
Extensive experience with software design, architecture, and development best practices.
Knowledge of enterprise and hospital information systems remains relevant but should emphasize integration and customization for business-specific needs.


Leadership and Team Management:


Proven ability to lead development teams, fostering collaboration and productivity.
Experience coaching and mentoring junior developers to enhance skill sets and align with organizational goals.
Ability to resolve technical and interpersonal challenges within a development team. more

REF: TNH/HRD/SA/01/2025

The role of the Systems Administrator is to establish and maintain integrity of work products using configuration identification, configuration control, configuration status accounting and configuration audits of the hospital information systems to ensure they are running optimally to support the hospital’s technology requirements.

The Systems Administrator will be... responsible for the strategic management, optimization, and security of the hospital’s IT infrastructure, ensuring high availability, scalability, and alignment with the hospital’s operational goals. The role includes leading the administration of critical systems, databases, networks, and servers to support mission-critical healthcare applications and services.

ROLES AND RESPONSIBILITIES:

Reporting to the Senior Systems Administrator, the candidate shall be responsible for the following tasks amongst others: -

Ensure the availability, performance and evolution of the Hospital’s ICT systems, including the Hospital Information Management system;

Systems and Infrastructure Management:


Design, deploy, and manage robust IT infrastructure to support the hospital’s operations, including on-premises and cloud-based solutions.
Administer and optimize enterprise applications such as Hospital Information Systems (HIS), database platforms, and virtualization technologies (VMware, Hyper-V).
Monitor and ensure uptime, performance, and security of core systems, including servers, databases, and networks.
Maintain and improve the system environments – including Databases and Operating Systems of the Hospital’s business systems;


 System Optimization and Maintenance:


Conduct proactive system monitoring, performance tuning, and capacity planning to ensure reliability and scalability.
Oversee backup, disaster recovery, and business continuity planning for critical IT systems.
Implement system upgrades, patches, and migrations while minimizing downtime and disruption to hospital operations.


 Database Administration:


Manage hospital databases, ensuring optimal performance, data integrity, and availability.
Implement and maintain database backup and recovery strategies in compliance with data protection regulations.
Optimize database performance through indexing, query optimization, and resource management.


IT Security and Compliance:


Develop and enforce policies and procedures for IT security and compliance, including access controls, vulnerability management, and incident response.
Ensure adherence to international standards and regulations, such as GDPR, HIPAA, and ISO 27001.
Conduct periodic security audits and penetration testing to identify and mitigate vulnerabilities.


 Project Implementation and Leadership:


Lead the implementation of IT projects, including system migrations, upgrades, and new deployments, ensuring alignment with hospital objectives.
Collaborate with cross-functional teams to deliver technical solutions that enhance operational efficiency and patient care.
Provide mentorship and technical guidance to junior IT staff and ensure knowledge sharing across the team.


 Support and Troubleshooting:


Serve as the escalation point for complex technical issues reported through the IT helpdesk.
Perform root cause analysis and implement long-term solutions for recurring incidents.
Develop and maintain comprehensive documentation of IT systems, configurations, and procedures.
Analyse, document and propose solutions for Hospital wide business areas and preparation of both technical and functional specifications (TSS & FSS);
Manage, support, administer, maintain, improve and optimize the ICT environment of the core Hospital information system and other business systems, including the hosting operating system and database;
System optimization through system monitoring, analysis and development in order to ensure that the various managed and supported systems provides the requisite functionality required by business;
Provide ICT support to the Hospital Information Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Hospital Information Systems platforms as per the documented procedures;
Ensure proper working of live system without interrupting any services to end users;
Support and monitor users’ activity under Hospital Information Systems;
Perform day to day operations and processes to support smooth business operation under the Hospital Information Systems;
Complete tasks, related to Closing of Business (COB including Pre-COB, Post-COB and backup/restoration procedures) and report accordingly;
Participate in implementation of IT projects;
Learn, understand and implement/execute new solutions; and
Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.


Working relationships


Internal Relationships: Nursing, Medical Services, Supply Chain, Legal, Internal Audit,
Risk and Compliance, Operations, Catering, Human Resources and other user departments, OPCs.
External Relationships: Vendors of IT hardware


Competencies

Technical & Behavioural competencies


Thorough knowledge of Oracle and UNIX.


Technical Expertise:


Advanced knowledge of operating systems (Windows, Linux, Unix) and enterprise applications.
Hands-on experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud environments (AWS, Azure).
Expertise in database management, including performance tuning, backup strategies, and disaster recovery.
Proficiency in network protocols, firewall management, and load balancing.


Security and Compliance:


Strong knowledge of IT security best practices, risk assessment, and mitigation strategies.
Familiarity with compliance requirements in healthcare, including GDPR, HIPAA, and ISO standards.


Analytical and Problem-Solving Skills:


Ability to diagnose and resolve complex technical issues efficiently.
Strong critical thinking skills to optimize IT systems and processes.


Leadership and Communication:


Proven ability to lead, mentor, and collaborate with cross-functional teams.
Strong oral and written communication skills, including technical documentation.


Customer Focus:


Dedication to providing excellent IT support and enhancing user satisfaction.
Proven experience in supporting a core software application.
Practical proven experience in support and troubleshooting of core software applications, web technology (JBoss / Tomcat) and programming in Info-basic.
Proven experience in systems analysis, design, implementation and support.
Proven knowledge of Hospital operations, operations in business units and business impact analysis.
Thorough knowledge of the Hospital Information Systems.
Working knowledge of at least one 4G programming language – C#, C++, Java, HTML/XML.
Technical skills to effectively perform system administration, systems analysis, business needs analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service.
Experience in Unix/Linux/Windows Server.
Development experience including Menu, Version, Enquiries & Batch set-up.
Good understanding of overall core software architecture and working mechanism.
Working experience with CBS Live Support and Development.
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with the Hospital’s values
Good oral and written communication skills.
Critical and analytical thinking and problem-solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).


QUALIFICATIONS, SKILLS AND EXPERIENCE


Bachelor of Science degree in Computer Science, Information Technology or any other related field from a recognized institution.
Certification in Database Management
Minimum of 6 years’ ICT experience with 3 years at a supervisory level


Academic Qualifications:


Bachelor’s degree in computer science, Information Technology, or a related field from a recognized institution.


Professional Certifications:


Certification in IT Infrastructure or Systems Administration (e.g., MCSE, RHCSA, VMware Certified Professional).
Database Management certification (e.g., Oracle DBA, Microsoft SQL Server DBA).
Network certifications such as CCNA or CCNP are an added advantage.


Experience:


Minimum of 6 years’ experience in IT systems administration, with at least 3 years in a senior or supervisory role.
Proven experience in managing large-scale IT infrastructures, including databases, servers, storage, and networks.
Demonstrated experience with healthcare IT systems is highly desirable more

REF: TNH/HRD/FOA/01/2025

The overall purpose of this job is to provide administrative support to the ICT division to ensure efficient and effective service delivery in the division. By assisting the Director in the following ways, you’ll help ensure that the HMIS & ERP Cloud projects are delivered successfully on time, and within budget while also fostering smooth internal operations.

ROLES... AND RESPONSIBILITIES


Organize and maintain important files, reports, and documents related to ongoing projects, ensuring easy access for the Director.
Assist in preparing project reports, presentations, and meeting agendas. Be ready to compile relevant data on project progress, timelines, and resource allocation.
Serve as a liaison between the director and other project stakeholders (internal teams, vendors, clients) to ensure smooth communication. Draft, type, dispatch and follow up internal and external correspondences for the Head of Department/Division in line with requirements.
Handle confidential information related to ICT projects and clients, maintaining a high level of confidentiality. Ensure all project data is stored securely and complies with relevant regulations.
Facilitate departmental/divisional meetings including scheduling meetings, availing meeting documentation and ensuring the meeting room is setup in line with requirements.
Record the division/department meeting’s minutes and action points and follow up with respective staff for implementation to ensure they are actioned timeously; Manage the Head of division/department’s diary including scheduling, rescheduling and the related communication in line with the requirements;
Receive and attend to internal and external correspondences for the Head of division/department and forward and follow up with the relevant staff to ensure they are actioned timeously;
File and maintain departmental/divisional documents including file tracking to ensure ease of retrieval;
Request for transport for staff in the division/department in line with specified requirements;
Requisition and issue office supplies in the division/department to ensure availability and accountable use;
Assist the Head of division/department to prepare and monitor capital expenditure budget;
Receive and attend to incoming and outgoing calls for the division/department;
Receive, attend to and escalate internal and external complaints to the department/division and follow up to ensure timely feedback and closure;
Receive, screen and direct visitors to the department/division to ensure optimal guest experience;
Receive, process and submit documents requiring the Head of department/division’s approval and dispatch the same upon approval;
Any other responsibilities that may be assigned to the job holder by the supervisor from time to time


Knowledge, experience and qualifications required


University degree in Business Administration, Computer Engineering, Computer Science or its equivalent.
Secretarial training will be an added advantage
ICT Certification or any other ICT related course from a recognized institution
Minimum of 4 years’ experience in office administration in a busy environment


Competencies

Technical & Behavioural competencies


Project Management Knowledge: Understanding of project management principles (e.g., Agile, Waterfall), tools (e.g., MS Project, JIRA, Trello), and methodologies.
Communication Skills: Excellent verbal and written communication skills to liaise with stakeholders at all levels.
Organizational Skills: Strong attention to detail and the ability to prioritize tasks in a fast-paced environment.
Technical Knowledge: Familiarity with ICT systems, software development processes, and technical terminology.
Problem-Solving Ability: Quick thinking and the ability to manage unexpected challenges.
Discretion and Confidentiality: Ability to handle sensitive information with a high level of discretion. more

REF: TNH/DHR/FOA/2024
The overall purpose of this job is to register and bill patients in order to facilitate the patients to access medical attention in the hospital in line with established procured and the Hospital’s objectives.
ROLES AND RESPONSIBILITIES

Receive, confirm and register patients (corporate, individuals, Insurance schemes) in the system accurately;
Bill patients for the... medical services to be provided by the hospital using different payment modes including physical cash, credit cards, Mpesa, and cheques;
Scan patients’ documents to the relevant insurance providers and make follow up calls to facilitate approval of payments for medical bills;
Advise patients on the approval status of their medical bills in order for the patients to access the service in the hospital;
Assist patients with directions on the location of the medical services within the hospital;
Book appointments for patients for subsequent visits to the hospital and inform the patients accordingly;
Bank cash and cheques collected on a daily basis and submit the receipts to the senior cashier;
Prepare and submit daily payments summary reports to the senior cashier in a timely manner;
Receive and submit all medical invoices to the assistant accountant for dispatch; and
Any other responsibility assigned to the job holder by the supervisor from time to time;

EDUCATION AND EXPERIENCE

Diploma in Business Administration, Economics, Finance or other business related fields from a recognized institution.
Partial accounting qualification i.e. CPA Part II or ACCA 2.
Minimum of 3 years of relevant experience with 1 year at supervisory level.

CORE COMPETENCIES

Excellent understanding of International Financial Reporting Standards (IFRS)
Excellent grasp of Financial and Management Accounting; Taxation and relevant legislation.
Knowledge of accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Preparation of Financial Statements.
Knowledge of regulatory requirements and regulations related to the health care sector.
Sound knowledge of macroeconomic and microeconomic environment.
Working knowledge of financial information management systems
Communication skills including presentation and facilitation skills
Supervisory skills
Analytical skills
Integrity
Ability to work under minimal supervision;
Problem solving skills;
Communication skills;
Ability to work under pressure
Accountability more

REF: TNH/HRD/SW/02/2024
Reporting to the Charge Nurse, the successful candidate will address the social, psychological and emotional needs of patients and their families in order to promote optimal state of health in line with the Hospital’s patient care objectives
ROLES AND RESPONSIBILITIES

 Provide counselling services to special needs patients and their families as requested by doctors,... nurses and administration;
 Act as the link between the special needs patients, family, clinicians, nurses and management;
 Assess all charity patients through interviews, carrying out reference checks to clarify if they really need the charity and advice the Almonas Fund Committee and League of Friends;
 Provide counselling services to patients and staff as requested by doctors and management.
 Maintain confidentiality on all matters related to the patient’s family, hospital and Charity Fund.
 Assess patients’ adherence as per the existing SOPs;
 Prepare and submit timely and accurate reports;
 Document patients’ information in the registers, patients’ files and the system;
 Mentor peer mentors and support group leaders;
 Address emerging issues of patients, families and staff;
 Report child abuse cases to relevant child welfare authorities;
 Handle patient’s cases including interviewing patients with difficulties in meeting their bills and prepare related reports with appropriate recommendations;
 Participate in hospital charity programs including needy patients and cleft-lip charity program and carry out assessment of needy cases to establish their economic status, capability to pay and which patient deserves financial support
 Provide counselling to mothers who want to put their children for adoption and liaise with relevant agencies to initiate the adoption process;
 Make visitation rounds to long-stay patients;
 Prepare the patients whose conditions have changed such as patients who need to use wheelchairs;
 Act as the Secretary to the Almonas Fund committee, provide recommendations on deserving cases and monitor budget implementation;
 Debrief for staff, those in quarantine and isolation wards;
 Be a facilitator of cancer support group; and
 Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

Knowledge, experience and qualifications required

 Bachelor’s degree in Social Work, Counselling or any other related field from a recognized institution.
 Diploma in counselling and Psychology
 Must be a registered member with the Kenya Counsellors and Psychologists Association and hold a valid practicing license.
 Minimum of 5 years counselling experience.

Competencies Technical & Behavioural competencies

 Counselling skills
 Listening skills
 Empathy
 Networking skills
 Ability to work for long hours under pressure
 Drive and openness to learning
 Time management skills
 Interpersonal skills
 Effective decision making and judgement skills
 Analytical skills
 Attention to detail
 Planning and organising skills
 Communication skills including presentation and facilitation skills
 Team working skills
 Accountability
 Integrity more