Description


Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic... department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team.


Key job responsibilities

The Primary Responsibilities For a Technical Writer Include


Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.
Write and edit knowledge center content used to communicate with external customers to resolve issues.
Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.
Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.
Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.
Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels.
Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
Manage all aspects of the documentation process—from planning to content maintenance.


Basic Qualifications


Aptitude for writing and strong written skills demonstrated in creating internal documents and experience creating content for multiple audiences.
Experience using content creation tools to create structured content using templates.
Experience working in Content Management
Systems or other structured content environments with version control.
Experience working with Customer Support organizations and knowledge management for multiple audiences.


Preferred Qualifications


Bachelor’s degree from an accredited university or have equivalent industry or military experience.
Experience creating content in DITA XML.
Content project management experience.
Familiar with AWS services- passionate about the AWS customer experience, the success of AWS Support, and familiarity with cloud computing. more

As an SDM in the EC2 Core Console team, you will lead a group of skilled engineers working on both front-end and back-end development. You'll collaborate closely with Product Managers, UX designers, researchers, and data scientists to evolve and expand our console capabilities. Your role will be pivotal in shaping the future of how customers interact with and manage their EC2 and related... resources.
The EC2 Console is often the gateway through which customers explore and understand the broader AWS offering. It's crucial in helping users quickly ramp up in new domains, efficiently manage their workloads, and extract maximum value from the cloud. Your team will be at the forefront of simplifying complex cloud operations and enabling our customers to achieve more.


Why It Matters


The EC2 Core Console is at the heart of AWS customer interactions, serving millions of users. Your work will directly impact how businesses of all sizes harness the power of cloud computing. You'll be at the forefront of innovation, helping to simplify complex cloud operations and enable our customers to achieve more. By integrating new technologies like GenAI, you'll help shape the future of cloud management interfaces, making AWS services more accessible and impactful for our diverse customer base.


Key job responsibilities


Lead and mentor a team of software engineers, fostering their growth and driving technical excellence
Collaborate with cross-functional teams to define and execute on the product roadmap
Drive data-informed decisions to continuously improve the console experience
Ensure the scalability, reliability, and performance of the EC2 Core Consoles
Champion best practices in software development, including code quality, testing, and operational excellence
Represent the team in interactions with senior leadership and key stakeholders
Balance short-term deliverables with long-term strategic goals
Innovate on behalf of customers by leveraging high value technologies, including Generative AI and other emerging tools
Continuously seek ways to simplify complex tasks and improve user productivity within the EC2 Consoles


Basic Qualifications


2+ years of engineering team management experience
5+ years of engineering experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations


Preferred Qualifications


Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers more

About The Role


AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication,... emergency response, technical resolver engagement and incident management for our customers.


Key job responsibilities

Every day will bring new and exciting challenges that include elements of:


Drive the resolution of large scale customer impacting incidents as part of a team rotation
Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
Contribute to Problem Records for customers
Conduct continuous real-time proactive monitoring of customer metrics
Prioritize, manage, and own emerging and developing customer issues from start to finish
Monitor and manage communications during high impact events via relevant channels
Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
Lead projects and virtual teams to drive operational improvements
Create and review documentation; design/influence new standard operating procedures
Identify and troubleshoot recurring platform issues and own projects to drive improvements
Mentor peers in your areas of technical and operational strength
Perform other duties as required by the organization


A day in the life


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


About The Team

Diverse Experiences


Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.


Work/Life Balance


We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


Inclusive Team Culture


Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.


Mentorship and Career Growth


We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


Basic Qualifications


5+ years experince in a smilar role
3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
3+ years of network and operating system support experience
Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience


Preferred Qualifications


Industry specific accredited certification(s) such as AWS Associate level certifications
Familiarity with Cloud services
Ability to work in ambiguous environment and drive collaborative projects from conception to delivery more

As a Principal Product Manager - Technical, you will own and drive the full product management lifecycle across a portfolio of critical external services and experiences. You will have the opportunity to deliver entirely new experiences through innovative solutions in AI/ML and generative AI. As a leader in the AWS Health Product Management team, you will join other expert product and engineering... leaders to create the future of event management.
The ideal candidate will be excited to lead the evolution of our external experience and is deeply passionate about working with great teams that deliver the highest quality services. You are naturally customer centric and thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills
This role is based at our brand-new office in Cape Town, where you will work alongside talented teams of engineers, engineering leaders, and product managers. Your days will be fast-paced and dynamic, balancing priorities across engaging with customers, documenting product proposals, and managing technical projects. Occasional international travel is required to visit customers and meet with the broader leadership team


BASIC QUALIFICATIONS


7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)


PREFERRED QUALIFICATIONS


MBA or Masters degree preferred more

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global... list of customers that are building mission-critical applications on top of AWS services.
Amazon Web Services has an opening for a Technical Writer located in Cape Town, South Africa, who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences.
You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support.


Key job responsibilities

The primary responsibilities for a Technical Writer include:


Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback.
Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.
Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.
Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.
Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.


BASIC QUALIFICATIONS


3+ years of experience as a technical writer or editor of technical documentation.
3+ years of experience delivering content publication plans or managing multiple projects.
2+ years of experience using HTML for web content.
Experience using data analytics to measure content performance and identify actionable insights.


PREFERRED QUALIFICATIONS


Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience.
Experience working on technical content for developers, DevOps professionals, and end users.
Experience working with technical customer service organizations.
Experience in project management.
Familiarity with AWS services. more

DESCRIPTION

The roles start in June 2025.


At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.
Amazon is a place... where builders can build. Our internships offer exceptional opportunities for you to grow your technical and non-technical skills. From day one, you will be working with experienced engineers who love what they do.
Are you ready to embrace the challenge? Come build the future with us.


Professional Services Consultant Intern


As a Professional Services intern, you will gain hands-on experience in cloud computing, develop business acumen, and learn about Amazon’s peculiar culture. You will work on projects, have the opportunity to obtain the AWS Cloud Practitioner certification, and attend professional development events. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems.


The program offers the opportunity to specialize in an area of interest including:

 


DevOps Specialist A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
Cloud Infrastructure Architect An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
Application Developer AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.
Data & Analytics Data & Analytics role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
Security Consultant supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.
Upon successful completion of the internship program, select interns will receive a full-time offer to join as an Associate Professional Services Consultant (which includes an initial training onboarding program), after completion of their degree program.
Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.


BASIC QUALIFICATIONS


Currently in your penultimate or final year of one of the following: Computer Science, Computer Engineering, Computer Information Systems or related science/technical fields.
Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, or C++
Experience with two or more of the following Networking fundamentals, Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)


PREFERRED QUALIFICATIONS


Returning to your degree after completing the internship.
Available to work full-time for 12 weeks
Good communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences
Demonstrated ability to adapt to new technologies and learn quickly more

DESCRIPTION

Role starts in March or September 2025


Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building enterprise cloud computing solutions for a diverse and challenging set of customers?
Amazon Web Services (AWS) is seeking recent graduates,... early career professionals, and advanced career professionals with limited technical experience interested in jump-starting a career as an Associate Professional Services Consultant.
Successful hires will be put through the Professional Services Consultant Program or the Tech U program depending on your specialization. These are accelerated workforce development programs focused on helping recent graduates and early career professionals build technical and professional skills to jump-start technical careers at AWS. The program features cohort-based training followed by on-the-job-training. You will complete specialized curriculum, shadow AWS experts, and receive coaching and on-the-job training to help you succeed in your new role.
Residents will also prepare to take the certification exams for AWS Certified Cloud Practitioner and AWS Certified Solutions Architect – Associate. During the program’s On-the-Job training phase, you will prepare for additional certifications that align to your role.
Are you ready to embrace the challenge? Come build the future with us.


Associate Professional Services Consultant-


As an Associate Professional Services Consultant, you will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, you will help organizations understand best practices around cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build min-share and broad use of AWS within organizations


The program offers the opportunity to specialize in an area of interest including:


DevOps Specialist A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
Cloud Infrastructure Architect An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
Application Developer AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.
Data & Analytics Data & Analytics role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
Security Consultant supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.


BASIC QUALIFICATIONS


A degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field OR equivalent training, certifications, and/or experience (0-2 years).
Experience with one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to learn a programming language.
Written and verbal communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences.


PREFERRED QUALIFICATIONS


Demonstrated ability to adapt to new technologies and learn quickly.
Experience with Networking fundamentals including Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)
Experience with software development lifecycle (SDLC) and agile/iterative methodologies; Experience with infrastructure as code, ops automation, and configuration management tools such as Chef, Puppet, or Ansible.
Knowledge of the primary AWS services such as EC2, ELB, RDS, VPC, Route53, and S3.
Experience around implementing cloud-based technology solutions in a school project or while working for a company. more

The Role


Being part of a pool of trusted advisors you’ll have a direct impact in helping our On-Ramp customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account... Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.


Key job responsibilities

Key job responsibilities


You’ll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops, brown bag sessions, etc.
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.


BASIC QUALIFICATIONS


3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Bachelor's degree


PREFERRED QUALIFICATIONS


Experience with AWS services or other cloud offerings
Experience in internal enterprise or external customer-facing environment as a technical lead more

DESCRIPTION


As a brand manager, you will be responsible for executing the consumer marketing strategies for multiple product categories and market segments. You will bring your proven creative, analytical and project management capabilities to imagine, plan, implement and optimize customer campaigns. The ideal candidate is a self-starter who is able to prioritize and deliver on deadlines... with minimal supervision, has the ability to persuade, inspire and motivate others and drive results. As a brand manager you must be comfortable in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and eagerness to learn are essential to success in this role.


Key job responsibilities


Identify and implement process improvements and opportunities for innovation and simplification in planograms and merchandising.
Manage creative development and delivery of marketing assets
Collaborate with creative lead on creative assets, providing creative direction and feedback to agency teams to ensure alignment with campaign goals and objectives.
Develop, execute and maintain the planogram program across multiple categories.
Own goals and performance metrics for campaigns; monitor regularly to understand effectiveness of strategy and creative, making recommendations for continuous improvement through post campaign analysis and reporting.
Collaborate with internal teams and brands to drive test and learn campaign mechanics.
Conduct in-depth analyses on site initiatives.
Develop the category’s style guidelines, merchandising calendar, promotions.


BASIC QUALIFICATIONS


Bachelors degree in marketing or equivalent
1+ years of professional non-internship marketing experience


PREFERRED QUALIFICATIONS


Experience in e-commerce, start ups, advertising, commercial
Experience in marketing or marketing research more

The team is key in maintaining the reputation of AWS’s IP Space and email deliverability, vetting potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. The T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several... reasons including incorrect use of security protocols and/or tools. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth!
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


Key job responsibilities


Own AWS customer issues
Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support
Act as a subject matter expert (SME) and take high-judgement decisions where there may be ambiguity or no established SOPs
Identify day-to-day operational issues and suggest tactical solutions to assist AWS customers and departments
Provide feedback on policies, procedures and tools that need improvement, developing detailed knowledge about AWS specific services and then using that knowledge to identify policies or training gaps
Be able to work independently, while knowing how/when to handle or escalate critical customer issues
Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
Raise the bar on performance metrics such as quality, productivity, utilization and attendance
Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Work all reported case types such as Email deliverability and Spam Email and handle related enforcement issues, actions and appeals
Take action on abusive/non-responsive customers (applying throttles when applicable)
Facilitates escalations to other T&S stakeholders and escalates cases judiciously to managers, service, security teams or any other part involved, while continuing to monitor those escalations to resolution
Can distil customer technical needs into clear, concise written documentation (e.g., case, email, etc.) and/or present these findings to an internal engineering team
Able to dive into technical details and drive constructive discussions
Provide mentorship to global peers
Show ability to work both Tier 1 and Tier 2 queues, offering assistance to peers or requesting support through the appropriate channels
Show excellent communication skills, critical thinking and ability to carry out in-depth investigations in order to make accurate decision, monitor trends, spike of customer contacts, identify bad actors and abuse behaviour
Provides leadership and relevant teams with feedback on policies, procedures and tools that need improvement or creation
Due to being a global team with 24x7 operations of the business, must be able to work a flexible work schedule that include early or evening shifts, weekends, public holidays.


BASIC QUALIFICATIONS


2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement
Good technical knowledge and understanding of Internet security concepts and vulnerabilities (firewalls, common security issues etc.) AND technical support ability and aptitude regarding computing environment and end-user applications, Abuse/Security practices (Spam, Phishing etc.)
Knowledge of email servers/services and best practices & SQL and/or another relational database experience


PREFERRED QUALIFICATIONS


Fluency with Web Technologies, Internet, operating systems, email servers
Understanding of Cloud Computing and AWS services Exceptionally strong customer handling, conflict resolution, and problem solving skills Experience taking ownership and driving resolution on escalated customer issues
Excellent written and verbal communication skills with the ability to summarize technical customer issues or present findings in a team environment
Able to work a flexible work schedule that includes working on early or late shifts, weekends, public holidays more

Key job responsibilities


Partner with senior stakeholders to build and execute programs and roadmaps to achieve business goals. This includes both shortand long-term horizons.
Make trade-offs by considering the larger picture (e.g., customer experience, financial goals, compliance, legal, brand, public relations, process workflow dependencies, metrics, quality, efficiency, etc.).
Partner... with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
Connect with key stakeholders regularly to review metrics and setup processes to ensure goals are met.
Identify the gaps and pain points in the existing processes and drive improvements;
Set up performance management mechanisms and track the partner performance on a day to day basis;
Influence and negotiates resources and priorities
Write reports/documents that detail the progress to leadership on a frequent basis
Deep dive on issues and come up with solutions, creating solutions from scratch for short and long term
Operate autonomously; drive forecasts, and handle escalations


BASIC QUALIFICATIONS


Bachelor's degree
Bachelor's degree
Senior program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to drive improvements
Experience owning/driving roadmap strategy, definition and end to end product delivery


PREFERRED QUALIFICATIONS


Experience leading process improvements
Experience working cross functionally with tech and non-tech teams more

Key job responsibilities


Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring to market innovative products and services.
Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
Create solutions to run predictions on distributed systems with exposure to innovative... technologies at incredible scale and speed.
Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
Work in an agile environment to deliver high quality software.


BASIC QUALIFICATIONS


Graduated less than 24 months ago or about to complete a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related fields at time of application
Although no specific programming language is required – you should be familiar with the syntax of languages such as Java, C/C++, or Python
Knowledge of Computer Science fundamentals such as object-oriented design, algorithm design, data structures, problem solving and complexity analysis.


PREFERRED QUALIFICATIONS


Previous technical internship(s) if applicable
Experience with distributed, multi-tiered systems, algorithms, and relational databases
Experience in optimization mathematics such as linear programming and nonlinear optimisation
Ability to effectively articulate technical challenges and solutions
Adept at handling ambiguous or undefined problems as well as ability to think abstractly. more

As a Partner Development Manager, you will deliver on our strategy to build mind share and adoption of Amazon Web Services across strategic business partners and customers. You will be responsible for driving top line revenue growth and overall end customer adoption across all market segments through partner engagement. The ideal candidate has both a business background that enables them engage at... the CXO level, and a sales/technical background that enables them to easily interact with enterprise customers and field sales reps. You should have demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.


Key job responsibilities


Develop deep and trusted relationships with our Consulting and Distribution partners in South Africa by gaining a comprehensive understanding of their challenges, goals, and long-term vision for the Africa region.
Develop and execute ambitous business plans with these partners to accelerate AWS adoption by customers in the region.
Drive AWS relationship and business practice across stakeholders ranging from Client Partners to business unit heads to technical practitioners.
Help these AWS Partners accelerate their cloud practices and help bring to market compelling solution offerings that will help customers accelerate their cloud adoption.
Be a trusted advisor and thought leader capable of sharing industry insights, best practices, and strategic guidance to empower partners.
Collaborate with AWS sales, Marketing, Service teams and other relevant internal teams teams to develop tailored transformation roadmaps to our partners and help execute those engagements.
Prepare and present business reviews to senior leadership, both internal and external and effectively communicate market realities, partner needs and strategic recommendations to progress the partnership.


Basic Qualifications


Experience using data and metrics to determine and drive improvements


Preferred Qualifications


Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience working cross functionally with tech and non-tech teams more

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global... list of customers that are building mission-critical applications on top of AWS services.


Key job responsibilities


You are a technical leader within the T&S organization. You must understand the mechanics of how security incidents occur in the cloud, understand the mitigation options, and provide guidance to frontline T&S employees in response to violations of the AUP.
Use SQL and Python or similar scripting languages to automate tasks and retrieve data to identify trends in abuse.
You will engage autonomously with AWS customers, programs, and services to create, build, and innovate security operations.
Communicate ideas effectively, both verbally and in writing, to all types of audiences from front line employees to AWS VPs.
Complete projects that contribute to the objectives and goals that strive to meet our strategic vision for the team.
Partnering effectively with customers and stakeholders. You will help establish a roadmap and successfully deliver engineering solutions that drive towards accomplishing the team’s mission.
Work effectively with customers, leaders, and other engineering teams. You must foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (influence and build consensus).
Proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become larger events.
You will be Amazon’s voice in technical security engagements with customers addressing abuse.
Collect, analyze, and document information to author threat reports to drive scalable mitigation and remediation actions.
Provide situational awareness on the current threat landscape and the TTPs associated with specific threats to our business, including ongoing malware campaigns.
Collect data from intelligence communities, threat intelligence platforms, open source data repositories, and other sources to analyze TTPs and anomalies.
Drive operational excellence and efficiency in everything you do, whether by researching new, or scaling up existing capabilities, creating effective mechanisms, and automating day-to-day tasks.
Participate in scheduled 24/7 on-call duties.


A day in the life

R&R is the team within T&S who respond to reports of AWS AUP violations and security incidents to:


Identify tactics, techniques, and procedures used by abusive threats and identify/execute remediation actions to remove the threat from AWS.
Develop internal automations that facilitate the detection of AUP violations by threat actors and work with other AWS security teams to develop automated detections for abusive trends.
Respond to incidents and manage the response for T&S from notification to remediation.
Represent T&S as the technical expert on abuse during high-impact situations requiring immediate response to protect AWS and its customers from violations of the AWS AUP.
A successful candidate will have a firm grasp of cloud computing and a passion for developing technical solutions which facilitate the investigation and development of threat intelligence. You must be an enthusiastic learner and insatiably curious. You will have a demonstrated history of driving workable solutions, even in the face of resource limitations, as well as environmental, legal, and technical challenges. We seek a team player who prioritizes well, communicates clearly, and has a consistent track record of delivering results. You must be proactive in removing roadblocks, always looking for ways to innovate and operate more efficiently, and be able to handle multiple competing priorities in a fast-paced environment. You will need to influence internal and external globally dispersed stakeholders, and be able to effectively rally support for R&R’s projects and your own


Basic Qualifications


5+ years’ experience in areas such as cloud service infrastructure, cloud security, networking, computer engineering
3+ years’ experience with focus in areas such as systems, network, web protocols, and/or application security AND 2+ years’ experience with SQL or other query languages
Knowledge of current security trends, threats, and mitigation OR Previous experience on a Security Operations team, or experience coordinating responses to security incidents.
Demonstrable proficiency in Python required. Other languages are a plus but not required (Go, Ruby, Shell/Bash scripting, Java, Javascript/TypeScript, Rust, etc)
Understanding of industry standard threat frameworks (Lockheed Martin Cyber Kill Chain, Diamond Model, MITRE ATT&CK)
Strong knowledge of web protocols and an in-depth knowledge of Linux/Unix tools and architecture.
Strong knowledge of Computer Science fundamentals, including; data structures, object-oriented programming, design, and analysis of algorithms


Preferred Qualifications


A MS degree in Computer Science, MIS, Computer Engineering, or 8+ years’ equivalent technology experience.
5+ years global analysis and threat mitigation background
5+ years scripting/programming experience: Python, C, C++, Java, Ruby, and/or PowerShell
3+ years of experience building with and securing AWS cloud services such as Lambda, EC2, and S3.
Experience with virtualization technologies, familiarity with AWS and GuardDuty services is highly valued in particular.
One or more professional network and security certifications such as Security+, CEH, CCNA, GSEC, CISA or CISSP (or equivalent work experience)
Extensive knowledge of internet security issues and threat landscape. more

JOB DESCRIPTION

As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will... be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.
The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned department.

Key job responsibilities

Create and cultivate a safety culture by identifying safety opportunities across your work area
Ensure that customer orders are fulfilled per quality guidelines
Continuously provide critical shift related information to frontline management and operators
Adjust labor allocation within assigned department throughout the shift per latest plan
Drive proactive actions as communicated by manager to remove barriers impacting good shift performance
Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department
Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors
Develop subject matter expertise on all operations processes in assigned department

BASIC QUALIFICATIONS

High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

PREFERRED QUALIFICATIONS

1+ years of Microsoft Office products and applications experience more

Job Description

The position is responsible for the design, installation and integration of security systems equipment including, but not limited to, Access Control/Intrusion Detection and CCTV Surveillance systems.
The ideal candidate for the role will be willing and able to work in all related disciplines, at all levels; from technology research to system design and layout, oversight of... construction and implementation, as well as maintenance and upgrades over the life of the system. You will have an in-depth knowledge of security technology, be innovative, highly organized, and will have demonstrated the ability to deliver results on time and within budget.

 

The SPM is a key member of the EMEA Security team and reports to the in country Cluster Security Manager. The SPM supervises the compliance of physical security standards, manages Physical Security Projects, serves on cross functional teams and is considered one of the Subject Matter Experts in all facets of Physical Security.

 

The SPM's ultimate success will be measured by how they assist with the development, implementation and commissioning of standardized security infrastructure systems for the AWS region. This is measured by agreed upon objectives and metrics related to key areas such as the level and quality of customer service provided, access control effectiveness, and the protection of our customers data, employees and visitors. The position is responsible for observing Physical Security Standards and Programs that support the goals of the Global Physical Security Team while enabling the local site managers to draw related services from the team, in a self-service manner.

This includes:

Provide technical leadership for large-scale security engineering projects, coordinate security system design specifications and change management between internal teams and external vendors.
Excellent project management skills are required with ability to work in a fast-paced environment. Candidates should have experience in prioritizing tasks effectively and working seamlessly across organizational boundaries.
Securing the compliance of physical security project standards, project Scopes of Work, budgets and timelines.
Designs, develops, and implements solutions for system installations, upgrades, repairs and change outs.
Support security system equipment commissioning.
Completing the final Test and Acceptance of security systems.
Build and deploy training programs for all users of physical security systems.

BASIC QUALIFICATIONS

3 to 7 years of experience in managing the operation and installation of regional and/or global physical security systems.
Experience as a Physical Security Program Manager for large and complex installation.
Experience with AutoCAD, Revit, BlueBeam or other design tools.

PREFERRED QUALIFICATIONS

Extensive experience in corporate security and workplace safety.
CPP, PSP or CISSP Certification.
5 to 10 years of experience in managing security professionals or security monitoring centers. more

Job Description

AWS' Kumo Case Console team is seeking Front-End Engineers (FEE’s) to create beautiful customer facing products and innovate to improve experiences for millions of users. The Case Console Development team is based in Cape Town, South Africa.
Our mission is to enable agents to solve customer issues as fast and effectively as possible. We use rich data drawn from customer and... product research as well as real time analytics to monitor and anticipate our customers’ needs. We then design and build innovative solutions for our customers using the latest web based technologies.
In this role, you will develop new features and improvements for the Case Console, working with your team, product managers and UX designers to build web-based products that delight our customers. You will own customer facing features through the entire life-cycle, from design, implementation, testing, deployment and into production. You will work to optimize applications for performance and reliability.
From your first months in the Case Console, you will design and develop new features, ensure the technical feasibility of UI/UX designs and optimize applications for speed and scalability. You will also have opportunities to collaborate with team members and stakeholders as you learn to own the quality and operational reliability of our products.
As a FEE, you will develop an understanding of what customers do and why they do it to ensure that solutions meet their needs and are fit for purpose. You will leverage your experience to make trade-offs between usability, performance, internationalization and localization, cross-browser compatibility, obfuscation, optimization, and cutting edge customer interface implementation.
You will work with UI Designers on website interfaces and utilize user interface design patterns to solve business problems with highly accessible and usable web applications. You will leverage your working knowledge of UI design principles to build new interfaces. There will be opportunities for you to showcase you understanding of how web applications work and perform, as well as your experience with troubleshooting and problem analysis.
You will write high quality, maintainable, and robust code that functions well across browsers by drawing from your working knowledge of the latest UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA and responsive design.

BASIC QUALIFICATIONS

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent more