Key Responsibilities

Solar Equipment Sales.


Drive sales of solar equipment to customers in Kenya and East Africa.
Develop customer engagement and training activities in collaboration with suppliers.
Enhance online presence and contribute to building a new website.
Work with the communications team to run monthly email campaigns for customers and... leads.











Engineering, Procurement and Construction Agreement Sales.


Manage and grow a pipeline of prospects across various market segments.
Generate new leads among different segments of the market and develop them until success and payment of deposit.
Build relationships with financial institutions and project developers to facilitate lease-to-own and PPA turnkey projects.
Maintain customer relationships, especially those with Service Operation and Maintenance Agreements (SOMA).


Charging Business Development.


Maintain strategic partnerships with retail brands for electric vehicle charging stations.
Support regional sales teams in unlocking new charging locations.
When possible, design solar-powered charging solutions to lower costs and environmental impact.


What We’re Looking For

Experience


Proven track record in sales, lead generation, and customer engagement.
Experience in marketing, business development, or related fields.
Exposure to renewable energy, electric mobility, or charging infrastructure is an advantage.


Qualifications


Bachelor’s degree in Engineering (Electrical, Renewable Energy, or related field).
A minimum of 3 years of experience in sales or business development within the energy or technology sector.
A combination of technical expertise and commercial/business knowledge is highly desirable. more

Position Overview:

We are seeking an ambitious and experienced B2B Sales Executive to drive our electric motorcycle sales in Kenya. This role is critical to expanding Roam’s presence in the market by targeting commercial clients, fleet operators, delivery companies, and other business sectors in need of sustainable transportation solutions. The ideal candidate is passionate about clean energy... and has a track record in B2B sales, particularly in the automotive or mobility sector.

Key Responsibilities


Market Development: Identify and engage with potential B2B clients, including logistics companies, ride-hailing services, and businesses operating motorcycle fleets, to promote the benefits of Roam’s electric motorcycles.
Sales Strategy Execution: Develop and implement sales strategies tailored to each client’s operational needs, emphasizing the value of electric motorcycles in terms of cost savings, sustainability, and efficiency.
Relationship Management: Build and maintain strong relationships with key decision-makers, stakeholders, and industry partners to drive long-term partnerships and repeat sales.
Sales Forecasting and Reporting: Accurately forecast sales and maintain detailed records of client interactions, contracts, and pipeline status using the company’s CRM tools.
Product Knowledge and Demonstration: Provide clients with a thorough understanding of Roam’s products, conducting on-site demonstrations and engaging in technical discussions to show the value of electric motorcycles in their specific operations.
Client Training and Support: Coordinate training sessions, onboard clients to the operational aspects of the motorcycles, and ensure continued client satisfaction post-sale.
Market Insights: Gather and report on market trends, customer feedback, and competitor activities to assist the product and marketing teams in fine-tuning offerings and strategies.
Cross-functional Collaboration: Work closely with the marketing, product development, and customer support teams to deliver a seamless experience for clients and ensure alignment with Roam’s brand values and mission


Skills & Experience


A minimum of 2-3 years of relevant experience; proven track record in B2B sales, preferably within the automotive or electric vehicle industry.
Strong negotiation and communication skills.
Ability to build and maintain effective client relationships.
Proficient use of CRM software and Google Apps i.e. Sheets, Docs, Slides etc.
Understanding of sustainable business practices is desirable.


Performance Goals

Expected performance goals include but are not limited to:


Achieving monthly and annual sales targets.
Expanding market share within designated territories.
Generating increased interest and enhancing brand awareness through partnership development. more

Purpose
This role is integral to our service operations, ensuring that we uphold the highest standards of customer satisfaction through efficient after-sales service. The After-sales Technician Coordinator will lead and manage a team of skilled technicians, focusing on continuous improvement and operational excellence. You will work collaboratively across departments to ensure that all customer... needs are met promptly and professionally.
Skills & Experience
At least 3 years of experience as an ICE or Electric bike technician and 2 years leading a team of technicians.

Technical Expertise: Knowledge in the repair and maintenance of internal combustion engine motorbikes or electric bikes.
Customer Relations: Expertise in maintaining strong customer relationships and handling customer inquiries effectively.
Problem Solving: Ability to identify issues and implement solutions promptly.
Operational Excellence: A commitment to improving processes and systems for optimal performance.
Effective Communication: Proficient in clear and comprehensive communication, using appropriate channels for varied audiences.
Developing Employee Development Plans: Experience in creating structured growth plans for technical staff.
Leadership: Proven leadership abilities, able to inspire and motivate teams.
Developing Employee Training Materials and Resources: Skilled in creating detailed training programs and resources. Aptitude for organizing regular training sessions to update skills.
Conflict Resolution: Ability to handle and resolve disputes fairly and objectively.
Managing Technicians' Performance: Capable of assessing and enhancing technician performance to ensure high customer satisfaction.
Creating Reports: Experience in compiling detailed reports on employee performance and identifying skills gaps.
Computer Skills: Proficient with Dynamics 365, spreadsheets, and Freshdesk.

Traits

Data-driven: Ability to leverage data for decision-making and improvements.
Kaizen Mindset: Continuous improvement mentality to enhance processes and outcomes.
Emotional Intelligence: Strong awareness and management of one's own emotions, and sensitivity to others.
Collaboration: A team player who effectively collaborates across all levels of the organisation.
Reliability: Consistently dependable in achieving objectives and commitments.

Duties & Responsibilities
As an After-sales Technician Coordinator, you will:

Lead the technician team to ensure top-notch after-sales service delivery.
Oversee employee training programs and develop training resources tailored to our technicians' needs.
Analyse performance metrics to identify areas for improvement and implement necessary changes.
Facilitate regular refresher courses to keep technicians updated on new technology and processes.
Monitor and manage the overall performance of technicians, ensuring alignment with quality standards.
Develop and execute employee development plans to nurture skill growth.
Coordinate with other departments to streamline service operations and enhance customer experience.
Prepare comprehensive reports on team performance, highlighting skills gaps and recommending solutions.
Maintain a high level of customer satisfaction through effective communication and resolution of service issues.
Embody a Kaizen mindset, fostering a culture of continuous improvement.

Education Background

Bachelor's degree/Higher Diploma in Mechanical/Electrical/Automotive Engineering.

Ways of Working

At Roam, we are guided by four core values: Drive, Dignity, Discovery, and Delivery. We approach every challenge with a relentless drive to excel, ensuring that our work consistently meets the highest standards. We treat each other with dignity, fostering a respectful and inclusive environment where every voice is heard. Through discovery, we continuously seek innovative solutions, while our commitment to delivery ensures we fulfil our promises efficiently and effectively. more

Purpose
A role in the People Operations Team is multidimensional and at the core of the company. You will be required to undertake a wide range of tasks that are beneficial to ensuring all departments in the organization work in synergy as we strive to meet the short and long term term objectives of the organization. We do this in line with our culture and our values: Dignity, Discovery, Drive,... and Delivery. The People Operations department holds different types of positions supporting the operations of the company i.e., Administrative, Change Management and People Management. The HR Administrator plays an important role in fostering the organizational culture and core values in accordance with the company’s vision, mission and goals.
Skills & Experience:

Clear, succinct, comprehensive communication, using the appropriate channel for the corresponding purpose in a timely manner.
Keeping time commitments and communicating well and in good time if things have to change for any reason.
Ability to communicate effectively in English and Kiswahili, both verbally and in writing.
Excellent computer skills in ERP, HRMS, Google suite for business, and other related software and programs.
Maintain current knowledge of the Kenyan Labour Laws, Employment Act, Occupational Health and Safety procedures, knowledge of Payroll good practices on an ongoing basis.

Types of tasks and work that are expected daily:

Collaboration within the department.
Collaboration with other departments.

Ways of Working:
We do everything in line with our culture and our values of Dignity, Discovery, Drive, and Delivery. The HR Administrator is crucial in fostering an organizational culture in accordance with these values, as well as the company’s vision and goals. To be successful in this role, you must exhibit high levels of integrity, discretion, empathy, ethics, collaboration, humility, responsibility, and diligence.
Duties & Responsibilities:
As the HR Assistant, you will be tasked with human resource administrative duties as we continue to grow and build the organization. You will work in different functions including but not limited to employee record keeping, managing payroll inputs, managing risk, staff wellness including participating in the work with health and safety team, and ensuring compliance with regulations.
Key Result Area 1: General Administration

Have a full understanding of the administration processes and documentations present in relation to the People Department making sure all are up to date including: Offer letter, employment contracts, job descriptions, policies and procedures.
Actively engage, learn and utilize the HRMS provided by the organization to improve, smoothen and make the work more efficient and effective, both within the department as well as for managers, line managers and employees.
Ensure all employee data in the HRIS are correct and up to date.
Issuing employment contracts.
Keep and maintain all employee records and files both hard and soft copy.
Support in case of disciplinary cases making sure the process is clear and adhered to by involved parties.
Support in monthly, quarterly and yearly reports.

Key Result Area 2: Employee Relations & Employee engagement
This role will be involved in corporate team-building and leadership activities that will be geared towards ensuring increased productivity, improved customer service, reduced staff turnover and fewer problems in regards to the day to day activities.
The specific duties include:

Safeguarding the company’s culture.
Motivate and inspire the employees.
Appreciating the employees and their contribution.
Conducting surveys to gather feedback.
Handling employee grievances and offering basic counseling services to employees.
Managing employee complaints and conflicts

Key Result Area 3: Compliance

Assisting the HR Director in conducting a Periodic HR compliance audit in a bid to mitigate the organization from any legal liability.
Identify and report any risk that might affect the employee, organization or might have a legal implication to the organization to the HR Director for further assessment and investigation.
Implement policies and procedures to meet compliance requirements as well as the needs of the organization where they go beyond the legal requirements.

Key Result Area 4: Occupational Health and Safety

Given your responsibility for people, culture and associated policies and procedures, as a Human Resource assistant you will play a crucial role in supporting workplace health and safety by:
Making worker safety and health a core and organizational value.
Eliminating hazards, protecting workers and continuously improving workplace safety and health.
Providing sufficient resources to implement and maintain the safety and health program.
Visibly demonstrate and communicate their safety and health commitment to workers and others.
Ensure that there is no workplace violence, which includes “any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. more

Position responsibilities
The Head of Supply Chain is responsible for overseeing Leading, developing, and executing the strategic vision for the end-to-end supply chain operations encompassing procurement, material planning, logistics, and distribution.

Develop and maintain relationships with suppliers from China, India, and other locations to ensure consistent and reliable supply of materials... and components.
Work cross-functionally with production, sales, and finance teams to drive integrated business planning and forecast accuracy.
Implement robust performance management systems and metrics to track supplier performance, delivery accuracy, inventory levels, and cost efficiencies.
Create risk management strategies to mitigate potential supply chain disruptions.
Ensure compliance with local and international trade regulations and standards.
Evaluate and negotiate contracts with suppliers, freight forwarders, and logistics providers to optimize cost, delivery, and quality.
Lead a team of supply chain professionals and provide coaching and development opportunities to enhance team performance.
Drive continuous improvement initiatives across the supply chain and foster a culture of lean, process improvement, and operational excellence.

Qualifications

Bachelor's degree in Supply Chain Management, Business Administration, or a related field. An MBA or related advanced degree is highly preferred.
Minimum of 8 years of experience in supply chain management, with at least 5 years in a leadership role in the manufacturing industry. Experience in the electric vehicle industry is a plus.
Extensive knowledge and experience dealing with suppliers in China and India.
Proven track record of developing and implementing supply chain strategies that have contributed to the company's bottom line.
Excellent understanding of supply chain processes, lean methodologies, and ERP systems.
Strong negotiation and relationship-building skills.
Ability to operate and influence effectively at all levels of the organization.
Strong leadership skills, with proven ability to develop teams and drive performance.
Ability to travel internationally as required. more

Position Overview:
We are currently seeking a detail-oriented and proactive Import and Export Associate to join our Legal team. The Supply Chain Associate will play a crucial role in ensuring the smooth and efficient flow of materials and products through our supply chain network. This position offers an exciting opportunity to collaborate with cross-functional teams, manage inventory, and... optimize procurement processes to support our company's growth and expansion.
Key Responsibilities:

Monitor inventory levels under bond and share reports with our customs officers on a monthly basis.
Conduct regular inventory audits and reconcile discrepancies to maintain accuracy
Assist in the procurement process by sharing Hs code details and tax estimates for importing various parts.
Evaluate supplier performance and maintain strong relationships and provide required certifications for smooth imports and exports.
Coordinate with logistics partners to arrange transportation and shipment of materials and products.
Track shipments and manage delivery schedules to optimize efficiency and minimize delays through regular communication with our clearing agents.
Identify opportunities for process improvement and cost optimization within the supply chain.
Collaborate with cross-functional teams to implement solutions and streamline workflows.
Follow up with government agencies such as Kebs and Ntsa for approval and processing of any required documents.
Analyze supply chain data to identify trends, forecast demand, and anticipate potential issues.
Generate reports and provide insights to support decision-making and strategic planning.
Compliance and Risk Management:
Ensure compliance with regulatory requirements and company policies related to supply chain operations.
Identify and mitigate risks related to supplier performance, quality, and logistics.

Qualifications:

Bachelor's degree in supply chain management, logistics, business administration, or a related field.
ICMS Certification holder from KESRA or equivalent qualification.
2+ years of experience in supply chain management, procurement, or logistics, preferably in the automotive or electric mobility industry.
Strong analytical skills with proficiency in data analysis and reporting tools.
Excellent communication and interpersonal skills with the ability to collaborate effectively across teams and with external partners.
Detail-oriented and highly organized with the ability to manage multiple tasks and priorities.
Proficiency in MS Office suite (Excel, Word, PowerPoint) and experience with ERP systems (e.g., SAP, Oracle) preferred.
Knowledge of supply chain best practices, inventory management principles, and logistics operations.
Ability to adapt to a fast-paced environment and thrive in a rapidly evolving industry. more

About the role:
As a Systems Analyst at Roam, you will play a pivotal role in understanding our current processes and software systems, identifying areas for improvement, and recommending innovative solutions that drive efficiency and productivity.
Key Duties and responsibilities:

Analyze and Document: Translate business requirements into detailed architectures and designs.Document all... technical requirements and design technical solutions utilizing enterprise architecture standards including documenting all solution components and configurations
Recommend Solutions: Propose software solutions or optimizations that address identified challenges.
Liaise with Stakeholders: Engage with department leads, users, and the software development team to gather requirements and understand user needs.
Prototype and Model: Create models, diagrams, and prototypes to demonstrate and visualize proposed solutions.
Collaboration: Work closely with the software development team to ensure that system improvements are implemented effectively.
Ongoing Analysis: Regularly review implemented changes, ensuring they meet user needs and provide the expected benefits.
Stay Updated: Keep abreast of the latest industry trends, tools, and best practices in systems analysis.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or a related field.
4 years of experience in systems analysis or a related role.
Strong problem-solving skills and analytical thinking.
Familiarity with [specific tools, languages, or methodologies, e.g., "UML, SQL, Agile methodologies"]
Excellent communication skills, both written and verbal.
Proven ability to work collaboratively in cross-functional teams more