Support implementation of delegated project portfolio according to plan of action.
Prepare and develop status reports as required by management.
Promote and share ideas for improvement of project delivery.
Ensure proper filing of documents and project records.
Conduct regular monitoring and provide feedback to improve programme quality.
Ensure youth safeguarding, inclusion, and... feedback mechanisms are integrated.
Represent NRC in coordination meetings with youth-led structures and partners.
Ensure visibility and accountability standards are adhered to in youth programming.
Perform any other duties as assigned by the line manager more

The purpose of the Head of Programme position is to assume overall responsibility for programme development and strategic vision in the country promoting learning and a cost-conscious culture as well as ensure effective and constructive communication between related functions and Area offices. The Head of Programme has the overall responsibility to develop and ensure good partnership relations and... ensure programme relevant advocacy priorities are identified and taken forward. The position also has line management responsibility as well responsibility to manage and ensure support and capacity building related to PCM, M&E framework, integrated programming and programme quality. The Programme Development Unit, led by the Head of Programme, supports with development of capacity in core competencies and cross-cutting themes, working collaboratively and in a matrix structure with Support departments, Area Manager, and the Regional Programme department. The Head of Programme takes lead on donor relations, monitoring and evaluation, and other specialist areas as assigned. This will be fulfilled through the following: What will you do:

Provide programme input to Country Strategy and Plan of Action
Development of Core Competency strategies that are aligned to regional and global priorities and strategies
Development of holistic and needs based programmes, including cash-based interventions and marked based programmes
Identify funding opportunities, develop funding strategies and forecasts more

The purpose of the Partnership Manager position is to lead the implementation of NRC Uganda’s Partnership Strategy, ensuring alignment with NRC’s vision, strategic objectives, and policies. The role involves overseeing the entire lifecycle of Project Implementation Agreements, including due diligence, capacity assessments, and compliance audits, while fostering relationships with government... entities, NGOs, civil society, and the private sector. Additionally, the Partnership Manager enhances partner capacity, integrates feedback for continuous improvement, and supports grant applications and reporting in multi-partner collaborations. The following is a brief description of the role.

Contextualize the framework that clarifies the different nature of relationships and types of actors with whom strategic partnerships can be sought. The framework will outline various operational models for engaging with National/Local actors (including local CSOs/CBOs, academia and research institutions, as well as local and international NGOs), the private sector, and public authorities (line ministries, city authorities and districts).
Lead the development of the NRC Uganda Partnership Strategy by adapting the global NRC partnership policies and toolkit
Lead and facilitate the continued development and improvement of NRC Uganda’s partnership Standard Operating Procedures (SOPs) and tools, based on lessons learned and feedback.
Lead the identification and assessment of civil society, the private sector and public authorities’ actors
Build a network of key partners and stakeholders, keeping abreast of evolving trends (social, economic, and political), applying innovation approaches to partnership and project development.
Lead in developing and implementing partnership RACI with clear roles of grants team, CC leads, country office and area/field offices more

The Decarbonising Humanitarian Energy (DHE) Multi-Partner Trust Fund (MPTF) Project, founded in 2023, aims to reduce the cost and greenhouse gas emissions associated with delivering critical humanitarian assistance. This project is a collaboration between NORCAP, the GPA Coordination Unit at UNITAR, and UNDP, focusing on scaling up sustainable energy solutions for organisations serving displaced... people and host communities. By joining forces, we aim to mobilise and combine existing services and tools into a single facility to coordinate and scale up energy cost reduction measures across various clients, geographies, and focus areas.
We are seeking a dedicated and skilled National Energy Expert to join our team in Nigeria. This role involves extensive travel within Nigeria, including remote and conflict-affected areas, and is initially for 12 months with the possibility of extension.


Responsibilities

As the DHE National Energy Expert, you will take on the following responsibilities:


In close collaboration with the DHE Regional Energy Expert, support the planning and implementation of infrastructure decarbonisation efforts within Nigeria.
Conduct assessments of existing energy systems and provide recommendations on improvements.
Install energy measuring devices and train partners on their operation.
Conduct energy efficiency audits and prepare technical documents for upgrade works.
Identify and evaluate solar energy resources and locations for installation.
Provide advice on end-user energy access and support the development of renewable energy solutions.
Undertake field missions for project-specific tasks, surveys, and monitoring & evaluation activities.
Develop project reports, cost analysis, budgets, and detailed cost estimations for electrical systems upgrades.


Qualifications


To excel in this role, candidates should possess the following qualifications and skills:
Academic qualifications: University degree : BSC in electrical engineering, engineering, sustainable development studies, energy technology or relevant fields.


Experience


A minimum of five (5) years relevant professional experience in a private sector EPC and/or energy supply, consulting firm or social enterprise with energy infrastructure focus; or UN/humanitarian/development agency working directly on operationalising renewable energy transitions.
Familiarity with and Professional experience in energy infrastructure topic, renewable energy systems design, implementation, and monitoring.
Knowledge of electrical Installation standards such as IEC, NFC 15-100 standards etc.
Knowledge of electrical designs plans and block diagrams.
Knowledge of different energy and private sector-related regulatory and/or policy frameworks and ability to link to other sectors in Nigeria.
Proven experience conducting energy audits and renewable energy systems sizing. Having performed: Single Line Diagram identification, safe use and data processing from energy loggers, measure and identify loads, identify, and assess energy efficiency measures, hybrid renewable energy system operation and maintenance.
Have a good understanding of energy standards and audits.
Experience working in humanitarian or global development settings and/or for the UN or other humanitarian/development agencies preferred.
Good knowledge of the energy sector in the selected country, challenges faced in the integration of renewable energy in existing buildings and management of procurement tenders in the energy sector.
Experience in team management and knowledge of project management tools skills are a plus.


Essential requirements


Demonstrated experience in the design and application of electrical energy solutions, especially renewable technology.
Experience in the planning, design, budgeting and management of electrical energy systems and energy standards and audits.
Demonstrated experience in data collection, research, and analysis.
Have a good understanding of testing equipment and the process of testing, inspection, verification and commissioning.
Extensive knowledge of financial, regulatory and/or policy frameworks, renewable energy financial management.
Familiarity with renewable energy business development is an asset.
Ability to meet reporting deadlines, manage budgets and complete quarterly and yearly reporting. more

The Decarbonising Humanitarian Energy (DHE) Multi-Partner Trust Fund (MPTF) Project, founded in 2023, aims to reduce the cost and greenhouse gas emissions associated with delivering critical humanitarian assistance. This project is a collaboration between NORCAP, the GPA Coordination Unit at UNITAR, and UNDP, focusing on scaling up sustainable energy solutions for organisations serving displaced... people and host communities. By joining forces, we aim to mobilise and combine existing services and tools into a single facility to coordinate and scale up energy cost reduction measures across various clients, geographies, and focus areas.
We are seeking a dedicated and skilled Regional Energy Expert (REE) to join our team. This is a national post and will be based in Nigeria. The REE will be supported by two national energy experts.
This role involves extensive travel (30-50%) within Nigeria and is initially for 12 months with the possibility of extension.


Responsibilities

As the DHE Regional Energy Expert, you will take on the following responsibilities:


Lead the planning and implementation of the infrastructural decarbonisation efforts within Nigeria in collaboration with the DHE partners (GPA, UNDP Energy Unit/ITM and NORCAP).
Support and validate mapping of the energy landscape in Nigeria by identifying coverage & adequacy issue, identify needs, opportunities & challenges of providing sustainable energy access to organizations’ infrastructure, communal facilities, displaced populations and host communities.
Support the development of decarbonisation and energy access projects for end-users that involve private sector engagement, local governments, and innovative financing mechanisms.


Qualifications

To excel in this role, candidates should possess the following qualifications and skills:


Advanced university degree: MSc in engineering, electrical engineering, environmental management, sustainable energy technology, or relevant fields.
Minimum of six years of relevant professional experience in energy supply, consulting, or humanitarian/development agencies working directly on operationalizing renewable energy transitions.
Proven experience in project management within the renewable energy sector.
Familiarity with energy infrastructure technology, renewable energy systems design, and energy audits.
Having performed: Single Line Diagram identification, safe use and data processing from energy loggers, measure and identify loads, identify, and assess energy efficiency measures, renewable energies assessment, hybrid renewable energy system sizing and modelling.
Master software tools like office package, HOMER Pro, PVsyst and Geographical Information Systems (GIS).
Knowledge of different energy and private sector-related regulatory and/or policy frameworks.
Proven experience in data collection and analysis with strong communication skills.
Good knowledge of the energy sector in Nigeria and the stakes/ challenges in the integration of renewable energy in buildings and the management of tenders in the energy sector.
Experience in team management and remote management is an asset.
Fluency in English; knowledge of another UN language (French, Spanish, Arabic) is an asset. more

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.

Line management for support managers of Finance, HR, Admin and Logistics and ICT
Member of the Country Management Group (CMG)
Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor... requirements
Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans. more

What you will do:

The Field Manager will be responsible for overseeing the implementation of NRC programs in the Local Government Areas (LGAs) served by the Mubi Field Office. This individual should be a dedicated, ethical, and passionate humanitarian with experience in leadership and operations management, particularly in conflict and post-conflict settings in Africa. The Field Manager must... possess strategic and visionary leadership skills and solid abilities in support functions (Logistics, Finance, and Human Resources), project, and personnel management. Additionally, the Field Manager should have the strength and vision to mentor young teams while ensuring adherence to NRC's and donor compliance guidelines. The Field Manager is a member of the Area Management Team.


Manage the staff and activities of the Mubi Field Office. 
Contribute to assessments of new operational areas, identifying potential intervention locations, and developing strategies for program implementation. 
Assist in developing concept notes, project proposals, and budgets to expand programme activities. 
Maintain regular communication with local authorities (political and security), and humanitarian actors within the Mubi operational area. 
Represent NRC in coordination initiatives at the intervention area level.
Contribute to advocacy initiatives. 
Ensure the overall safety of staff, including completing security risk assessments for potential new intervention areas. 
Conduct regular checks on enumerators and community-based workers to ensure their selection aligns with NRC standards and guidelines.
Lead the Construction Completion Verification Teams (CCVTs) to assess the quality of completed construction project activities in the Mubi Field Office operational areas.
Support the Area Manager in training all staff and implementing capacity-building initiatives. 
Ensure that all staff in the Mubi Field Office complete work and development plans and conduct performance feedback and check-in sessions monthly.
Ensure that NRC’s data collection systems function effectively, with information stored and analysed appropriately. 
Assist in recruiting qualified and competent staff for the Mubi Field Office. 
Contribute to establishing spending plans, ensuring that the master budget is consistently updated and reflects the cost-effective use of available funds. 
Lead by example, embodying NRC’s core values of dedication, innovation, inclusion, and accountability.
Support NRC programs, particularly those aiding people affected by displacement due to conflict or insecurity and climate change.


What we are looking for:


Professional background and solid experience in Support Functions (Logistics, Finance, Human Resources), Office, and Programme Management.
Minimum of two years of international experience in humanitarian leadership and operations management, particularly in conflict and post-conflict settings in Africa. 
Experience in overseeing the implementation of multi-sectoral and integrated humanitarian, durable solutions and emergency response programs.
Team leadership and capacity development experience
Knowledge of own leadership skills/profile
Fluency in English, both written and oral
Computer literate in Microsoft Office, including strong Word, Excel, PowerPoint, and Outlook skills.


Context-related skills, knowledge, and experience


Experience in managing support functions and humanitarian programs in insecure contexts.
Experience in establishing relationships and coordinating with government and traditional leaders.
Experience in leading change management programmes in humanitarian action. more

Role and Responsibilities

Generic responsibilities


Assist in supporting the warehouse team to ensure smooth operations and contribute to the capacity-building efforts under the supervision of senior logistics staff.
Help implement NRC’s logistics policies and procedures related to warehouse management at the Area Office level, ensuring tasks are carried out in line with organizational... guidelines.
Ensure compliance with NRC’s Logistics Handbook, relevant policies, and donor requirements in day-to-day warehouse processes.
Support efforts to maintain anti-corruption, transparency, and cost-efficiency principles in all logistics activities and warehouse operations.
Assist in organizing and maintaining an efficient filing system and archiving process in accordance with local requirements and NRC standards.
Help ensure that warehouse management systems are properly followed, supporting the team to ensure that inventory and stock are managed accurately.
Assist in preparing monthly logistics reports and forwarding them to the Logistics Coordinator for review and further action.


Specific responsibilities 

Fleet Management:


Assist in tracking and managing vehicles in the fleet, ensuring proper coordination of vehicle usage when required to support area office activities.
Help ensure that vehicles are checked daily and support the scheduling of regular service and maintenance in line with agreed schedules, including managing vehicle fueling and service agreements.
Ensure that vehicles have up-to-date and valid documentation.
Assist in receiving travel requests, maintaining trip schedules, and updating the Staff Movement Board.
Support the preparation of logistics site reports, including vehicle and generator performance reports.
Help monitor the proper usage and maintenance of the Country Office Generator, ensuring up-to-date records of usage and service in the logbook.


Procurement Support:


Assist in ensuring that all procurements are carried out in accordance with NRC logistics policies, procedures, and donor regulations.
Help check and receive purchase requisitions, and assist in initiating the procurement process in line with NRC procurement guidelines.
Support the preparation and distribution of RFQs (Request for Quotations) and ITBs (Invitation to Bids), ensuring they are sent out within the agreed lead time.
Assist in completing and issuing purchase orders as per NRC regulations and the approved procurement process.
Support the review of procurement documents, such as bid analysis, purchase orders, and payment documents, ensuring they are accurate before submission for verification and approval.
Help check payment documents according to the procurement checklist before submission to finance for processing.
Provide assistance in the pre-qualification process of suppliers and service providers.
Conduct market surveys, as required, to help identify suitable and reliable suppliers and service providers.
Maintain an updated vendor database at the area level to support procurement activities.


Asset Management Support:


Assist in maintaining an updated record of all assets, including tracking donor information, asset value, and location.
Support the management of staff-issued assets, and help ensure that all asset movements and disposals are properly documented.
In the absence of the asset focal person, help oversee the issuance and return of assets to/from staff.
Update the asset register and submit it to the country office monthly in the absence of the asset focal person.


Filing and Documentation Support:


Assist in conducting regular spot checks to ensure that all documents on O365 are properly filed and meet the required quality standards.
Help ensure that all vendors and consultants working with NRC have valid background checks and maintain an up-to-date register of these checks.


Qualifications

Competencies 

Generic Professional Competencies: 


Bachelor’s degree in supply chain management; professional qualifications on CIPs or any other supply chain related field.
Experience from working as in any reputable organization with good documentation system
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal 
Office organization skills, 
Computer skills (Microsoft Office)
Good communication skills
Capable of handling pressure
Fluency in English, Hausa is an asset


Behavioural competencies


Ability to think strategically to anticipate logistics needs, identify potential bottlenecks, and create actionable plans to optimize the supply chain and ensure timely deliveries.
Effectively managing logistics resources (personnel, vehicles, warehouses, etc.) to ensure optimal allocation, reduce costs, and improve operational efficiency across the supply chain.
Capability to initiate and drive improvements in logistics processes, influencing internal teams, vendors, and suppliers to implement changes that enhance performance and outcomes.
Communicating logistics-related information clearly and respectfully to internal teams, external partners, and stakeholders, ensuring smooth coordination and mutual understanding.
Demonstrating resilience and adaptability in managing logistics in challenging, unpredictable environments, such as those with limited infrastructure or under operational pressure more

Role and Responsibilities

Generic responsibilities


Supervision and capacities building of warehouse team under his supervision
Implement NRC’s logistics policies and procedures with regards to warehouse management at Area office level.
Ensure compliance with NRC’s Logistics Handbook, other NRC policies and donor requirements in all procedures and processes.
Ensure anti-corruption,... transparency, and cost efficiency principles in all processes
Implement a filing system/archive according to local requirements
Ensure warehouse management system are in place and followed at area level
Prepare monthly reports and sent to Logistics Coordinator


Specific responsibilities 


Be accountable for periodic cycle count as per the standard operating procedure to ensure that stock management system is adhered to by staff/storekeepers.
Lead in conducting fiscal year end stock inventories and ensure that effective stock inventory report
Assist programs to establish and implement a reliable stock distribution plan to avoid closed grant or expired items in the warehouses.
Provide on-going training and support to the storekeepers in their relevant functions and reporting.
Oversee warehouse operations ensuring proper stock-keeping records, storage conditions, security, and facility maintenance.
Provide support to warehouse staff as required in managing and documenting the receipt, handling, storage, dispatching and reporting of goods through the NRC warehouse(s).
Maintain records/authorizations for warehouse staff designated to receive and dispatch goods.
Ensure warehouse and stocks are secure, well managed and documented.
Materials Receiving and Dispatch
Receive and document materials from suppliers and other sources
Inspect materials during receiving and update required documentation
Liaise with the Logistics Coordinator to advise Programs of potential inventory shortages and to provide update on stock levels
Inspect materials dispatched from the stores and update appropriate dispatch documents
Warehouse Documentation and Controls
Maintain the Warehouse activity book recording (i.e. Warehouse Register) for all outgoing and incoming receipts and activities.
Ensure Warehouse Authorization Schedule is up to date and display
Participate in, and provide accurate reports for Month-end counts exercise
Fully participate in 10% inventory cycle count for all stock
Conduct internal inventory checks and keep records of all records
Implement (FIFO, FEFO, LIFO) procedures for goods in the warehouse.
Ensure good arrangement of storage facilities with appropriate layout, and signs display in strategic locations
Assign tasks and supervise the working of casual laborers
Warehouse Safety and Security
Ensure physical security of the Warehouse by restricting visitors and any other unauthorized persons
Implement and ensure clear safety procedures.
Ensure the maintenance of warehouse building(s), fittings and equipment.
Ensure warehouse is regularly fumigated against pest, rats, rodents etc.,
Maintain and periodically service fire extinguishers


Qualifications

Professional Competencies 

Generic Professional Competencies: 


Bachelor’s degree in supply chain management; professional qualifications on CIPs or any other supply chain related field.
Experience from working as Logistics Officer in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal 
Office organization skills, 
Computer skills (Microsoft Office)
Good communication skills
Capable of handling pressure
Fluency in English, Hausa is an asset


Context/ Specific Skills, Knowledge, and Experience: 


Familiarity with the logistics challenges and opportunities in the North-east Nigeria region, including infrastructure, transportation networks, and local supply chain dynamics.
Proven experience in managing logistics operations, including transportation, inventory management, warehousing, and distribution in a dynamic environment
Ability to think creatively and practically to identify logistical challenges and implement solutions that improve the efficiency and quality of logistics operations.
Skilled in conducting logistics needs assessments, evaluating transport and distribution requirements, and optimizing the supply chain to meet operational goals.
Expertise in key logistics areas such as transportation management, warehousing, inventory control, and distribution. Familiarity with core competencies in areas like humanitarian logistics or supply chain management would be an advantage.
Excellent verbal and written communication skills, with the ability to effectively negotiate with suppliers, transportation providers, and internal teams to ensure seamless logistics operations.
Ability to lead and support logistics teams, fostering collaboration and ensuring that logistical tasks are carried out efficiently and according to operational plans.
Experience managing a high-volume, diverse logistics workload, with the flexibility to adjust to changing priorities and handle urgent operational issues as they arise


Behavioural competencies


Ability to think strategically to anticipate logistics needs, identify potential bottlenecks, and create actionable plans to optimize the supply chain and ensure timely deliveries.
Effectively managing logistics resources (personnel, vehicles, warehouses, etc.) to ensure optimal allocation, reduce costs, and improve operational efficiency across the supply chain.
Capability to initiate and drive improvements in logistics processes, influencing internal teams, vendors, and suppliers to implement changes that enhance performance and outcomes.
Communicating logistics-related information clearly and respectfully to internal teams, external partners, and stakeholders, ensuring smooth coordination and mutual understanding.
Demonstrating resilience and adaptability in managing logistics in challenging, unpredictable environments, such as those with limited infrastructure or under operational pressure more

Role and Responsibilities

Generic responsibilities


Assist in supporting the warehouse team to ensure smooth operations and contribute to the capacity-building efforts under the supervision of senior logistics staff.
Help implement NRC’s logistics policies and procedures related to warehouse management at the Area Office level, ensuring tasks are carried out in line with organizational... guidelines.
Ensure compliance with NRC’s Logistics Handbook, relevant policies, and donor requirements in day-to-day warehouse processes.
Support efforts to maintain anti-corruption, transparency, and cost-efficiency principles in all logistics activities and warehouse operations.
Assist in organizing and maintaining an efficient filing system and archiving process in accordance with local requirements and NRC standards.
Help ensure that warehouse management systems are properly followed, supporting the team to ensure that inventory and stock are managed accurately.
Assist in preparing monthly logistics reports and forwarding them to the Logistics Coordinator for review and further action.


Specific responsibilities 

Procurement Support:


Assist in ensuring that all procurements are carried out in accordance with NRC logistics policies, procedures, and donor regulations.
Help check and receive purchase requisitions, and assist in initiating the procurement process in line with NRC procurement guidelines.
Support the preparation and distribution of RFQs (Request for Quotations) and ITBs (Invitation to Bids), ensuring they are sent out within the agreed lead time.
Assist in completing and issuing purchase orders as per NRC regulations and the approved procurement process.
Support the review of procurement documents, such as bid analysis, purchase orders, and payment documents, ensuring they are accurate before submission for verification and approval.
Help check payment documents according to the procurement checklist before submission to finance for processing.
Provide assistance in the pre-qualification process of suppliers and service providers.
Conduct market surveys, as required, to help identify suitable and reliable suppliers and service providers.
Maintain an updated vendor database at the area level to support procurement activities.


Fleet Management Support:


Assist in tracking and managing vehicles in the fleet, ensuring proper coordination of vehicle usage when required to support area office activities.
Help ensure that vehicles are checked daily and support the scheduling of regular service and maintenance in line with agreed schedules, including managing vehicle fueling and service agreements.
Ensure that vehicles have up-to-date and valid documentation.
Assist in receiving travel requests, maintaining trip schedules, and updating the Staff Movement Board.
Support the preparation of logistics site reports, including vehicle and generator performance reports.
Help monitor the proper usage and maintenance of the Country Office Generator, ensuring up-to-date records of usage and service in the logbook.


Asset Management Support:


Assist in maintaining an updated record of all assets, including tracking donor information, asset value, and location.
Support the management of staff-issued assets, and help ensure that all asset movements and disposals are properly documented.
In the absence of the asset focal person, help oversee the issuance and return of assets to/from staff.
Update the asset register and submit it to the country office monthly in the absence of the asset focal person.


Filing and Documentation Support:


Assist in conducting regular spot checks to ensure that all documents on O365 are properly filed and meet the required quality standards.
Help ensure that all vendors and consultants working with NRC have valid background checks and maintain an up-to-date register of these checks.


Stock Management and Inventory Support:


Assist in periodic cycle counts as per standard operating procedures to ensure the stock management system is followed by staff and storekeepers.
Support the team in conducting year-end stock inventories and assist in preparing inventory reports.
Help programs establish and implement reliable stock distribution plans to prevent the accumulation of expired or unusable items in the warehouse.
Provide assistance and support to storekeepers with their daily functions and reporting tasks.


Warehouse Operations Support:


Assist in overseeing warehouse operations by supporting the maintenance of proper stock-keeping records, ensuring good storage conditions, and assisting in maintaining facility security.
Support warehouse staff with the receipt, handling, storage, dispatching, and reporting of goods through the NRC warehouse(s).
Maintain records for warehouse staff designated to receive and dispatch goods, ensuring proper documentation.
Assist in ensuring warehouse security and the accurate management and documentation of all stock.


Materials Receiving and Dispatch:


Support the receipt of materials from suppliers and other sources, ensuring proper documentation is completed.
Help inspect materials upon receipt, updating the required documentation accordingly.
Assist in liaising with the Logistics Coordinator to advise programs on potential inventory shortages and provide updates on stock levels.
Support in inspecting materials for dispatch and updating the appropriate dispatch documents.rehouse Documentation and Reporting:
Assist in maintaining the Warehouse activity book (Warehouse Register) for all incoming and outgoing materials.
Ensure the Warehouse Authorization Schedule is up-to-date and displayed.
Participate in monthly stock counts and provide accurate reports on inventory.
Fully support the 10% inventory cycle count for all stock and assist in conducting internal inventory checks.
Help ensure proper implementation of stock management procedures such as FIFO, FEFO, and LIFO for goods in the warehouse


Warehouse Organization and Support:


Assist in ensuring that storage facilities are well-organized, with appropriate layouts and clear signage in strategic locations.
Support the supervision of casual laborers and assist with assigning tasks related to warehouse operations.


Warehouse Safety and Security Support:


Assist in maintaining physical security of the warehouse by ensuring that access is restricted to authorized personnel only.
Help implement and maintain clear safety procedures within the warehouse.
Support in the maintenance of warehouse buildings, fittings, and equipment, ensuring that they are in good condition.
Assist in ensuring the warehouse is regularly fumigated and maintained to prevent pests and rodents.
Help maintain and periodically service fire extinguishers and other safety equipment.


Qualifications

Generic Professional Competencies: 


Bachelor’s degree in supply chain management; professional qualifications on CIPs or any other supply chain related field.
Experience from working as in any reputable organization with good documentation system
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal 
Office organization skills, 
Computer skills (Microsoft Office)
Good communication skills
Capable of handling pressure
Fluency in English, Hausa is an asset


Behavioural competencies


Ability to think strategically to anticipate logistics needs, identify potential bottlenecks, and create actionable plans to optimize the supply chain and ensure timely deliveries.
Effectively managing logistics resources (personnel, vehicles, warehouses, etc.) to ensure optimal allocation, reduce costs, and improve operational efficiency across the supply chain.
Capability to initiate and drive improvements in logistics processes, influencing internal teams, vendors, and suppliers to implement changes that enhance performance and outcomes.
Communicating logistics-related information clearly and respectfully to internal teams, external partners, and stakeholders, ensuring smooth coordination and mutual understanding.
Demonstrating resilience and adaptability in managing logistics in challenging, unpredictable environments, such as those with limited infrastructure or under operational pressure more

Generic responsibilities


Supervision and capacities building of warehouse team under his supervision
Implement NRC’s logistics policies and procedures with regards to warehouse management at Area office level.
Ensure compliance with NRC’s Logistics Handbook, other NRC policies and donor requirements in all procedures and processes.
Ensure anti-corruption, transparency, and cost... efficiency principles in all processes
Implement a filing system/archive according to local requirements
Ensure warehouse management system are in place and followed at area level
Prepare monthly reports and sent to Logistics Coordinator


Specific responsibilities 


Be accountable for periodic cycle count as per the standard operating procedure to ensure that stock management system is adhered to by staff/storekeepers.
Lead in conducting fiscal year end stock inventories and ensure that effective stock inventory report
Assist programs to establish and implement a reliable stock distribution plan to avoid closed grant or expired items in the warehouses.
Provide on-going training and support to the storekeepers in their relevant functions and reporting.
Oversee warehouse operations ensuring proper stock-keeping records, storage conditions, security, and facility maintenance.
Provide support to warehouse staff as required in managing and documenting the receipt, handling, storage, dispatching and reporting of goods through the NRC warehouse(s).
Maintain records/authorizations for warehouse staff designated to receive and dispatch goods.
Ensure warehouse and stocks are secure, well managed and documented.
Materials Receiving and Dispatch
Receive and document materials from suppliers and other sources
Inspect materials during receiving and update required documentation
Liaise with the Logistics Coordinator to advise Programs of potential inventory shortages and to provide update on stock levels
Inspect materials dispatched from the stores and update appropriate dispatch documents
Warehouse Documentation and Controls
Maintain the Warehouse activity book recording (i.e. Warehouse Register) for all outgoing and incoming receipts and activities.
Ensure Warehouse Authorization Schedule is up to date and display
Participate in, and provide accurate reports for Month-end counts exercise
Fully participate in 10% inventory cycle count for all stock
Conduct internal inventory checks and keep records of all records
Implement (FIFO, FEFO, LIFO) procedures for goods in the warehouse.
Ensure good arrangement of storage facilities with appropriate layout, and signs display in strategic locations
Assign tasks and supervise the working of casual laborers
Warehouse Safety and Security
Ensure physical security of the Warehouse by restricting visitors and any other unauthorized persons
Implement and ensure clear safety procedures.
Ensure the maintenance of warehouse building(s), fittings and equipment.
Ensure warehouse is regularly fumigated against pest, rats, rodents etc.,
Maintain and periodically service fire extinguishers


Competencies 

Professional Competencies 

Generic Professional Competencies: 


Bachelor’s degree in supply chain management; professional qualifications on CIPs or any other supply chain related field.
Experience from working as Logistics Officer in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal 
Office organization skills, 
Computer skills (Microsoft Office)
Good communication skills
Capable of handling pressure
Fluency in English, Hausa is an asset


Context/ Specific Skills, Knowledge, and Experience: 


Familiarity with the logistics challenges and opportunities in the North-east Nigeria region, including infrastructure, transportation networks, and local supply chain dynamics.
Proven experience in managing logistics operations, including transportation, inventory management, warehousing, and distribution in a dynamic environment
Ability to think creatively and practically to identify logistical challenges and implement solutions that improve the efficiency and quality of logistics operations.
Skilled in conducting logistics needs assessments, evaluating transport and distribution requirements, and optimizing the supply chain to meet operational goals.
Expertise in key logistics areas such as transportation management, warehousing, inventory control, and distribution. Familiarity with core competencies in areas like humanitarian logistics or supply chain management would be an advantage.
Excellent verbal and written communication skills, with the ability to effectively negotiate with suppliers, transportation providers, and internal teams to ensure seamless logistics operations.
Ability to lead and support logistics teams, fostering collaboration and ensuring that logistical tasks are carried out efficiently and according to operational plans.
Experience managing a high-volume, diverse logistics workload, with the flexibility to adjust to changing priorities and handle urgent operational issues as they arise


Behavioural competencies


Ability to think strategically to anticipate logistics needs, identify potential bottlenecks, and create actionable plans to optimize the supply chain and ensure timely deliveries.
Effectively managing logistics resources (personnel, vehicles, warehouses, etc.) to ensure optimal allocation, reduce costs, and improve operational efficiency across the supply chain.
Capability to initiate and drive improvements in logistics processes, influencing internal teams, vendors, and suppliers to implement changes that enhance performance and outcomes.
Communicating logistics-related information clearly and respectfully to internal teams, external partners, and stakeholders, ensuring smooth coordination and mutual understanding.
Demonstrating resilience and adaptability in managing logistics in challenging, unpredictable environments, such as those with limited infrastructure or under operational pressure more

Generic responsibilities


Supervision and capacities building of logistics team under his supervision
Implement NRC’s logistics policies and procedures with regards to procurement, fleet, warehouse and assets management at office level.
Ensure compliance with NRC’s Logistics Handbook, other NRC policies and donor requirements in all procedures and processes.
Ensure anti-corruption,... transparency, and cost efficiency principles in all processes (e.g. in vehicle management, asset management and procurement of service/goods and works)
Implement a filing system/archive according to local requirements
Ensure NRC fleet, warehouse and assets management system are in place and followed at area level
Provide support on market surveys and assessment.
Prepare weekly and monthly reports and sent to Logistics Coordinator


Specific responsibilities 

Procurement 


Ensure that all procurements are done in accordance with NRC logistics policies, procedures and donor regulations
Check and receive purchase requisitions and initiate the procurement process according to NRC procurement regulations and thresholds
Ensure RFQs and ITBs, are prepared and sent out within the agreed lead time
Complete and issue purchase orders in accordance with NRC regulations.
Check procurement documents (Bid analysis, Purchase orders and Payment documents etc...) and submit to signatories for verifications and approvals.
Check payment documents as per procurement checklist before submission for approvals and to finance.
Provide support on the pre-qualification exercise.
Conduct regular market surveys to identify suitable and reliable suppliers and service providers
Maintain updated vendor data base at area level


Fleet Management


Managing and tracking of all vehicles on the fleet, when required to support the area offices
Ensure that vehicles are checked daily, and that regular service and maintenance is carried out as per agreed schedule as well as managing service agreements such as vehicles fueling.
Ensure vehicles have current and lawful documentation.
Receive travel requests and maintain trip schedules and Staff Movement Board.
Produce logistics site report, vehicle and generator cost performance report.
Ensure proper usage and Maintenance of the Country Office Generator by keeping an up-to-date generator logbook for usage and services.


Asset Management


Maintaining up-to-date control of all assets including tracking donor, value, and location, managing staff issue, and recording all asset movements and disposals
Oversee the issuance and return of assets to/from staff in the absence of assets focal person
Update asset register and send to country office every month in the absence of the asset’s focal person


Filing Management


Carry out regular spot checks to ensure all folders on O365, documents are being filed correctly and to the level of quality required.
Ensure all vendors, consultants being used by NRC have valid bridger check and ensure an up-to-date register is in place.


Competencies 

Professional Competencies 

Generic Professional Competencies: 


Bachelor’s degree in supply chain management; professional qualifications on CIPs or any other supply chain related field.
Experience from working as Logistics Officer in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal 
Office organization skills, 
Computer skills (Microsoft Office)
Good communication skills
Capable of handling pressure
Fluency in English, Hausa is an asset


Context/ Specific Skills, Knowledge, and Experience: 


Familiarity with the logistics challenges and opportunities in the North-east Nigeria region, including infrastructure, transportation networks, and local supply chain dynamics.
Proven experience in managing logistics operations, including transportation, inventory management, warehousing, and distribution in a dynamic environment
Ability to think creatively and practically to identify logistical challenges and implement solutions that improve the efficiency and quality of logistics operations.
Skilled in conducting logistics needs assessments, evaluating transport and distribution requirements, and optimizing the supply chain to meet operational goals.
Expertise in key logistics areas such as transportation management, warehousing, inventory control, and distribution. Familiarity with core competencies in areas like humanitarian logistics or supply chain management would be an advantage.
Excellent verbal and written communication skills, with the ability to effectively negotiate with suppliers, transportation providers, and internal teams to ensure seamless logistics operations.
Ability to lead and support logistics teams, fostering collaboration and ensuring that logistical tasks are carried out efficiently and according to operational plans.
Experience managing a high-volume, diverse logistics workload, with the flexibility to adjust to changing priorities and handle urgent operational issues as they arise


Behavioural competencies


Ability to think strategically to anticipate logistics needs, identify potential bottlenecks, and create actionable plans to optimize the supply chain and ensure timely deliveries.
Effectively managing logistics resources (personnel, vehicles, warehouses, etc.) to ensure optimal allocation, reduce costs, and improve operational efficiency across the supply chain.
Capability to initiate and drive improvements in logistics processes, influencing internal teams, vendors, and suppliers to implement changes that enhance performance and outcomes.
Communicating logistics-related information clearly and respectfully to internal teams, external partners, and stakeholders, ensuring smooth coordination and mutual understanding.
Demonstrating resilience and adaptability in managing logistics in challenging, unpredictable environments, such as those with limited infrastructure or under operational pressure more

Job Description
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the... Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate livelihoods and Food Security Officer to join our team in Area South, Adamawa StateRole and responsibilities
Generic responsibilities

Ensure adherence with NRC policies, tools, handbooks and guidelines
Implement delegated CC project portfolio according to plan of action
Prepare and develop status reports as required by management
Ensure proper filing of documents
Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
Promote and share ideas for technical improvement
Ensure that procurement, development and distribution of materials and equipment are timely and accordance with the procedures
Involve and inform communities and community leaders about the activities
Investigate and facilitate introduction of new technology, method and approaches in order to improve the quality of the activities

Specific responsibilities

Planning, coordination and implementation of program activities including community outreach activities and livelihoods assessments.
Participate in targeting of beneficiaries to receive livelihoods support in a transparent way and contribute to planning and delivery of beneficiaries sensitization and complaint management.
Responsible for coordination with all key stakeholders and register project beneficiaries.
Coordinate with stakeholders and partners in training of beneficiaries on small scale business and income generating activities.
Coordinate the food security activities according to strategy, proposals, budgets and plans
Ensure adherence to NRC policies and donor requirements
Involve and inform communities and community leaders about the activities
Break down the annual operational plans into weekly, monthly and quarterly implementation plans
Coordinate with relevant partners working in the same implementation areas
Ensure that procurement, development and distribution of materials and equipment are timely and according to procedures
Supervise, train and develop team of food assistants
Prepare periodic progress reports and other documents as required
Investigate and facilitate introduction of new technology, methods and approaches in order to improve the quality of the activities
And other responsibilities assigned.

Competencies 
Generic professional competencies:

Experience from working as a Project Officer in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Some knowledge of English

Context/ Specific skills, knowledge and experience:

BSC Economics, Agricultural Economics, Social Sciences
Work experience from the humanitarian context preferred
Experience and understanding of Selection, Planning and Management (SPM) of Income Generating Activities (IGAs) both farm and off farm.
Proven experience in Income Generation Activities and Vocational Skills Trainings
Experience in beneficiary skills trainings and distribution of conditional business grants or small business startup kits.
Experience from working in livelihoods and food security humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Knowledge of the context in Northeast Nigeria
Ability to work under pressure, independently and with limited supervision
Highest standard of ethics and integrity
Ability to work in insecure environments
Communicating with respects

Behavioural competencies

Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Handling insecure environment more

Job Description
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the... Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate livelihoods and Food Security Technical Assistant  to join our team in Area South, Adamawa State.
Role and responsibilities
Generic responsibilities

Together with LFS Officers, the Assistants will be responsible for the implementation of livelihoods and food security activities in the field in areas of Agriculture, Income Generation Activities, (IGAs), and VSLA activities and livestock production and management (If the position holds a technical supervisor role for the function – add this generic text) To be responsible for the (add function name) support to colleagues with (function) responsibilities and develop relevant (function) training including coaching of newly (function name positions) to ensure they meet NRC’s (function) standards. Also contribute to the induction of new staff with a role in the (function) processes 
Participant in data collection for project monitoring and evaluation. 
Coordinate and implement livelihood and food security activities according to strategy, proposals, budgets, and plans.
Coordinate with relevant partners working in the same implementation areas.
Ensure proper archiving/filling of project documents on filling tree.
Facilitate the distribution of project materials and equipment according to procedures.
Compliance and adherence to NRC policies, guidance and procedures, (if a function role) and a specific responsibility for the functions policies and procedures 
Prepare weekly progress reports and other documents as required.
Supervise, train and develop team of good community facilitators, community volunteers, and survey enumerators.
Conduct livelihoods assessments to determine most viable income generating activities.

Specific responsibilities

Support stakeholder and partners in training on project participant.
Coordinate with stakeholders and partners in training of project participant on small scale business, income generating activities, VSLA, and livestock production & management.
Adhere to NRC policies, tools, handbooks, and guidelines.
Assist with the implementation of the support function portfolio according to plan of action.
Prepare and develop status reports as required by management.
Ensure proper filing of documents. 
Promote and share ideas for improvement of the support function.
Supervise distribution of materials and equipment are timely and accordance with the procedures.
Involve and inform communities and community leaders about the activities, aim and objective.
Explore and facilitate introduction of new technology, method and approaches in order to improve the quality of the activities.
Any other responsibility that is not listed above

Competencies 
Generic professional competencies:

 BSC, HND in Agriculture, Agric Engineering, Economics, Social Sciences or related.
A minimum of one year in a related position is required.
Work experience from Northeast State context is preferred.
Experience and understanding of Selection, Planning and Management (SPM) of Income Generating Activities (IGAs) both on farm and off farm.
Experience in project participant skills training and distribution of business startup kits.
Experience in agricultural livelihoods (crop and livestock production), value chain addition and VSLA.
Previous experience of working in complex and volatile contexts.
Knowledge of the context in NE state.
Ability to work under pressure, independently and with limited supervision.
Maintain high standard of ethics and integrity.
Ability to work in insecure environments.
Communicating with respects.
Candidates from Northeast State preferred.
Any other duty assigned.

Context/ Specific skills, knowledge and experience:

BSC Economics, Agricultural Economics, Social Sciences
Work experience from the humanitarian context preferred
Experience and understanding of Selection, Planning and Management (SPM) of Income Generating Activities (IGAs) both farm and off farm.
Proven experience in Income Generation Activities and Vocational Skills Trainings
Experience in beneficiary skills trainings and distribution of conditional business grants or small business startup kits.
Experience from working in livelihoods and food security humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Knowledge of the context in Northeast Nigeria
Ability to work under pressure, independently and with limited supervision
Highest standard of ethics and integrity
Ability to work in insecure environments
Communicating with respects

 Behavioural competencies

Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Handling insecure environment
Performance Management more

Job Description
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the... Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka, and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee. 

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate MEL Technical Assistant to join our team in Jos, Plateau State. The purpose of the MEL Assistant position is to support the MEL officer and contribute to the implementation of the data management system through documentation, implementation, and coordination of standardized information for MEL Activities and reporting.
Responsibilities

Work in close collaboration with the MEL officer and update monthly project progress on the System using data from Area Office MEL Matrixes
Assist the MEL officer generate and share field reports on project progress from the online Global Output and Outcome reporting System
Compile and file electronic copies of all beneficiary lists and other relevant Means of Verification in close collaboration with core competency officers/technical officers
Support the implementation of surveys with quantitative and qualitative tools as part of data collection initiatives in the MEL Unit
Make sure complete and accurate project data are reported timely to the MEL officer and Area Manager, MEL Coordinator, MEL Manager with necessary disaggregation (data by area/location, core competency, gender, type of beneficiaries (IDP, host community, returnee and others)
Actively participate in need assessments, baseline and end line surveys particularly field data collation using mobile data collection methods training and supervising enumerators, data entry and analysis
Support field program staff to implement project level assessments, including PDMs, baseline survey using mobile data collection methods, outcome measurement, and multisector area level assessments where relevant, training and supervising of enumerators and data analysis;
Provide support to the Officers in the implementation of a Complaints Response and Feedback Mechanism (CFM) by creating compliant database;
Support the role out of digital-based data collection using mobile phones/tablets.
The MEL Assistant will also assist the officer in quality programming through supporting access to and use of relevant and timely information on relevance and effectiveness.

Qualifications

Proven practical experience in the planning and execution of MEL with at least 1-year experience in a humanitarian and development programme preferably with an NGO
Experience in data collection, analysis, management and development of reports
Experience in managing data from different core competencies in a relief programme is essential.
Proven ability to use MS Office software (especially Word, PowerPoint and Excel) is essential. Experience with other computer programs such as Power BI, Tableau, Stata, Nvivo and Microsoft Project office would be an advantage
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English is required
Experience in report writing

Context / Specific Skills, Knowledge and Experience:

Knowledge of the Plateau State, habits, and Hausa
Experience working with partners eg Local NGOs
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal
Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)
Good coordination skills
Goal-oriented and visionary
Ability to work under pressure, independently, and with limited supervision.

Behavioral Competencies:
These are personal qualities that influence how successful people are in their jobs. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:

Handling insecure environment
Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Diplomacy and tact, to be able to liaise, negotiate, and plan with relevant officials, other agency staff, local artisans, and community representatives. more

RESPONSIBILITIES

Review supporting documentation for completeness and accuracy according to the payment and procurement checklist thresholds before electronically securing them.
Scan, name, and electronically file ALL supporting documents at the area level as instructed by your supervisor and according to the minimum standards provided for in the Securing of Supporting Documentation... procedures.
Inform your supervisor immediately you notice missing documentation from the folders.
Support finance unit to prepare for audits by retrieving and re-archiving documentation.
Any other duty assigned.

Skills, Knowledge and Experience will include:

Ability to demonstrate previous practical experience in particular with all Microsoft Office tools.
Demonstrated ability to work quickly and accurately, with acute attention to detail
Excellent organizational ability and able to prioritize.
Natural ability to build relationships in a professional environment.
High-level understanding of the importance of confidentiality, tact and diplomacy.

QUALIFICATIONS

BSC/HND in Accounting OR Finance /Student / Graduate
Graduating Student with minimum of CGPA 3.5
Knowledge of the context in Borno state.
Ability to work under pressure.
Maintain high standard of ethics and integrity.
Communicating with respects.
Candidates from Borno State preferred. more

JOB DESCRIPTION

These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the... Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate Complaints and Feedback Mechanism Technical Assistant  to join our team in Area South, Adamawa State

RESPONSIBILITIES
Roles and Responsibilities
Generic responsibilities 

 Assist in implementing NRC’s systems and procedures at country level.
Prepare and submit reports and analysis. 
Assist proper documentation using existing systems.
Support dissemination of relevant information to project participants, host communities, and relevant partners
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
Assist with the implementation of the support function portfolio according to plan of action.
Prepare and develop status reports as required by management.
Ensure proper filing of documents. 
Promote and share ideas for improvement of the support function.
Adhere to NRC policies, tools, handbooks, and guidelines.

Specific responsibilities 

Manage (receive, respond, return) all calls, messages on the CFM toll-free line and WhatsApp for business platforms in line with the Operating Procedures (SOPs) for CFM within the Nigeria country office.
Conduct routine CFM activities (community engagement meetings, participation meetings and information sharing) across all programme locations.
Facilitate CFM trainings and refreshers to both new staff and programme staff.
Conduct capacity building sessions at community level to CFM focal in programme locations.
Support in retrieving and documenting complaints and feedback from other CFM channels (suggestion boxes).
Assist in raising awareness and sharing CFM and project activity information with the communities.
Assist in conducting community engagement meetings in the communities.
Serve as primary contact for all CFM related issues coming via the electronic channels except for the CFM email.
Triage all complaints received via electronic channels to the CFM Coordinator and officers.
Ensure that complaints and feedback received via electronic channels are responded to in a timely manner. 
Document all complaints and feedback received via the electronic channels.
Referral and follow up of all complaints and feedback received via electronic channels that requires referrals.
Assist the processing and provision of response, specifically in relation to confidentiality via the Toll-free line and WhatsApp for business channel.
Ensure proper response is generated in reasonable time for complaints received via toll-free line and WhatsApp for business.
Work with HR and protection colleagues to ensure that NRC has in place procedures to ensure response to sensitive complaints received (Code of Conduct and SEA)
Assist in facilitating trainings and refresher sessions for CFM and program staff to ensure they have the capacity and skills to deal with complaints at the field level.
Produce/oversee production of regular internal reports on complaint trends and statistics of complaints and feedback received via the toll-free line and WhatsApp for business.
Assist programme staff in identifying and addressing all complaints and feedback related needs and formalising feedback loops within programmes.

QUALIFICATIONS
Generic professional competencies for this position: 

At least 1-2 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
Experience in handling a hotline.
Experience in handling sensitive feedback.  
Ability to present data and convey information clearly and concisely and identifying trends.
Experience in facilitating the capacity building efforts of diverse colleagues, including local communities and local partner agencies. 
Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
Fluency in English, Hausa, Kanuri (speaking, reading, writing), other local languages are an asset.
Computer skills, including MS Office (Word, Excel)

Context related skills, knowledge, and experience

Strong analytical and communications skills
Experience and ability to train others and transfer knowledge.
Knowledge of the context in Northeast.
Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy, and confidential)
Familiarity with NRC’s core competencies is an asset.

Behavioral competencies

Working with the affected communities.
Working with programme (core competency) staff.
Communicate with impact and respect.
Analyzing
Planning and delivering results.
Ability to work under pressure, independently and with limited supervision.
Patient, flexible and creative
Initiating action and change more

JOB DESCRIPTION

These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the... Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Dikwa, Monguno, Biu, Mubi, Pulka, and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate Livelihoods Food and Security Technical Assistant to join our team in Area South, Adamawa State

RESPONSIBILITIES
Roles and Responsibilities

Together with LFS Officers, the Assistants will be responsible for the implementation of livelihoods and food security activities in the field in areas of Agriculture, Income Generation Activities, (IGAs), and VSLA activities and livestock production and management. 
Support and carry out registration of project participant with supervision from the officer.
Participant in data collection for project monitoring and evaluation. 
Coordinate and implement livelihood and food security activities according to strategy, proposals, budgets, and plans.
Ensure adherence to NRC policies and donor requirements.
Involve and inform communities and community leaders about the activities. 
Coordinate with relevant partners working in the same implementation areas.
Ensure proper archiving/filling of project documents on filling tree.
Facilitate the distribution of project materials and equipment according to procedures.
Prepare weekly progress reports and other documents as required.
Supervise, train and develop team of good community facilitators, community volunteers, and survey enumerators.
Conduct livelihoods assessments to determine most viable income generating activities.
Support stakeholder and partners in training on project participant.
Coordinate with stakeholders and partners in training of project participant on small scale business, income generating activities, VSLA, and livestock production & management.
Adhere to NRC policies, tools, handbooks, and guidelines.
Assist with the implementation of the support function portfolio according to plan of action.
Prepare and develop status reports as required by management.
Ensure proper filing of documents. 
Promote and share ideas for improvement of the support function.
Supervise distribution of materials and equipment are timely and accordance with the procedures.
Involve and inform communities and community leaders about the activities, aim and objective.
Explore and facilitate introduction of new technology, method and approaches in order to improve the quality of the activities.

QUALIFICATIONS

BSC, HND in Agriculture, Agric Engineering, Economics, Social Sciences or related.
Work experience from Borno State context is preferred.
A minimum of one year in a related position is required. 
Experience and understanding of Selection, Planning and Management (SPM) of Income Generating Activities (IGAs) both on farm and off farm.
Experience in project participant skills training and distribution of business startup kits.
Experience in agricultural livelihoods (crop and livestock production), value chain addition and VSLA.
Previous experience of working in complex and volatile contexts.
Knowledge of the context in Borno state.
Ability to work under pressure, independently and with limited supervision.
Maintain high standard of ethics and integrity.
Ability to work in insecure environments.
Communicating with respects.
Candidates from Borno State preferred.
Any other duty assigned. more

The documentaries aim at

creating awareness about the role and relevance of women and Women Led Organisations (WLO) in crisis settings in the BAY States, including championing gender equality issues and protection concerns such as prevention/response to gender-based violence (GBV) which are central to humanitarian, development, and peacebuilding programmes.
demonstrating WLO’s invaluable... contribution in emergency response by being the first to support internally displaced persons, especially in hard-to-reach areas
illustrating the contribution of WLOs in the development of strategic documents guiding the humanitarian response in the Northeast by ensuring responsiveness to the needs and priorities of crisis affected women and girls.
showcasing the work of WLOs, their challenges, aspirations, desired goals and how they want to achieve them.

Scope of work
The selected consultant will plan and lead the production of the documentary in close collaboration with NORCAP’s Gender advisor working in Nigeria. The consultancy will consist of 3 main phases and deliverables:
Week 1: Together with NORCAP Expert, develop compelling human-interest angle scripts for the two video documentaries (5 and 15-minutes). Train selected women from WLOs on the use of video equipment, interview techniques, narrative techniques and responding appropriately to questions.
Week 2: Facilitate the conduct of video interviews and collection of stories, including 30 engaging and compelling collections of photos (10 in each State) to showcase the work of WLOs, beneficiary and community feedback, successes, challenges, and solutions.
Week 3: Compile stories, edit and package the final products. The videos should be engaging and compelling video documentary clips, character-driven, focusing on the stories of WLOs, beneficiaries and community members.
Methodology
The documentary will explore a people-cantered participatory approach that will build the capacity of the WLOs to use the video equipment, conduct interviews, collect testimonies and other success stories among themselves and their communities of operation. The element of collective action aims at demonstrating that the participants have a voice and that they know what to do and how to change their lives. The participatory approach enables the exchange of information between people horizontally, building trust in the video's veracity and increasing the likelihood of influencing the audience's perceptions and behaviour. Moreover, it supports the process of empowerment in which those who participate in the process can communicate what they really want to communicate, in a way they think is appropriate. Three essential steps converge sharing emotions, integrative thinking, and collective action. Three women leaders will be identified as narrators to give an overview on the work of WLOs in each States.
Geographic Coverage
The documentary, though short, covers three States- Borno, Adamawa and Yobe in the conflict-affected Northeast Region of Nigeria. Communities where WLOs have made impact will be particularly focussed.
Production Team and Interviewees: Lead consultant to work with a video consultant (already hired), NORCAP Expert, 3 Narrators (one WLO from each State), WLOs, Community Leaders, Beneficiaries of programmes implemented by WLOs, humanitarian actors, government officials and other relevant persons.
Language: English and Hausa, with subtitles or voice over as required
Consultancy period: 20 March to 10 April 2023
Education and Experience

University degree in Communication, Journalism, Public Relations, or related field
At least 5 years of equivalent professional work experience in social media marketing,
Demonstrated experience in developing and managing dissemination of social media assets, i.e., infographics, animations, and short videos.
Demonstrated social media messaging and analytical skills.
Ability to think and work logically and work precisely with attention to details.
Ability to write clearly and concisely.
Initiative, sound judgment and demonstrated ability to work harmoniously with other team members.
Excellent written and spoken English language and understanding of Hausa language.
Knowledge of working in the Borno, Adamawa and Yobe States of Northeast Nigeria is an added advantage.
Proven track record in facilitating adult training/learning.
Previous experience in working and collaborating with CSOs, CBOs and network organisations. more