As Deputy CFO, you will work closely with the CFO to drive 4G Capital’s financial strategy and operational excellence. You will oversee financial reporting, risk management, strategic planning, and capital allocation to support our rapid expansion.

Roles & Responsibilities


Financial Strategy & Leadership – Lead financial operations, including budgeting, forecasting, and cost... optimization.
Commercial Finance & Investment – Evaluate new growth opportunities and strategic investments.
Financial Reporting & Compliance – Oversee audits, ensure IFRS compliance, and enhance financial analytics capabilities.
Risk & Treasury Management – Optimize liquidity planning and foreign exchange risk management.
Technology & Digital Transformation – Leverage financial technologies (ERP systems, FP&A tools) to drive efficiency.
Team Leadership – Build and develop a high-performing finance team, fostering a culture of excellence and accountability.


Required skills for a Deputy CFO


15+ years of financial leadership experience, ideally in fintech, banking, or high-growth financial services.
Qualified accountant (CPA, ACCA, CFA, CIMA) with a strong understanding of financial regulations across African markets.
Hands-on leader with deep expertise in financial planning, cost management, and capital allocation.
Experience in multinational or cross-border financial environments.
Strong commercial acumen, with the ability to drive strategic financial decisions.
Tech-savvy finance professional with experience using Microsoft Dynamics, FP&A platforms, and analytics tools. more

The Strategic Analyst is responsible for production of timely, error-free and insightful management accounts tailored to meet the needs of the Board and also department head. S/he will be responsible for the Board, FP&A system and its development. A substantially analytical role, this will involve: high levels of accuracy and precision; analytical mindset; strong verbal and written communication;... and internal stakeholder management.

Roles & Responsibilities


Planning & Forecasting :Responsible for sourcing data and analysis to ensure the optimization of all operations activities, propositions and channels to achieve maximum returns.
Automate data analysis and reporting to ensure there is timely delivery of reports needed for decision-making.
Timely preparation of monthly management accounts: including written and graphical analysis of business performance, based on discussions with product and department managers
Annual budgeting process: lead in consolidation & completion of budget inputs, stakeholder management within the operations
Lead Quarterly Forecasting process: including input consolidation, stakeholder management & appropriate supporting analysis
Planning Calendar: clear communication & ownership of planning calendar, including inputs & outputs required
Mine and analyse data from the company’s databases to drive optimization and improvement of product development and business strategies.
Develop easy to understand reports for branches to enable managers to gain deep understanding of their business that will assist them drive growth and profitability.
Perform regular data analysis to uncover revenue opportunities and identify income leakages.
Develop predictive modeling to increase productivity and efficiency of products
Analysis of Management Information, providing commentary on operational performance; reviewing business drivers and trends, assessing and forecasting their long- and short-term impact.


Required Skills for a Strategic Analyst


Minimum Bachelor's Degree in Accounting or Finance or relevant field
At least three years’ experience working in a similar role
Experience in managing others
Proficient in the use of computer accounting/financial software & applications; Board Software & Microsoft Suite preferred
Worked in a multi-currency environment
High analytical & meticulous attention to detail
Superb written & spoken communication skills, able to translate complex financials to stakeholders
Commercially astute and able to suggest ways to improve product performance
Self-starter and capable of autonomous working
Organized, able to multitask & prioritize work under time pressures
A strong service ethos
A can do, proactive, energetic attitude towards your work & a strong team player
A ‘make it happen’, positive, energetic attitude to your day-to-day work
Enthusiasm to hit the highest standards
A proactive approach to issues and challenges more

The Operations EV Finance Specialist Lead oversees the end-to-end processes of financing electric vehicles (EVs). This role ensures seamless onboarding, financing, and operations management for EV clients while driving efficiency, compliance, and customer satisfaction. It combines operational expertise, financial acumen, and strategic thinking to optimize systems and support business... growth

Roles & Responsibilities

Operational Management:


Oversee daily operations related to EV financing, including customer onboarding, loan processing, and repayment tracking.
Collaborate with cross-functional teams to design and improve workflows for client servicing and financing operations.
Ensure timely and accurate disbursement of funds and resolution of operational challenges.


Financial Oversight:


Evaluate the financial viability of EV clients and recommend tailored financing solutions.
Monitor repayment rates, identify risks, and implement corrective measures to ensure strong portfolio performance.
Develop and analyze reports on financial performance, collections, and operational efficiency.


Client and Partner Engagement:


Manage relationships with EV manufacturers, fleet operators, and customers to enhance the financing journey.
Provide technical and financial advice to clients to support sustainable operations.
Resolve customer escalations promptly while maintaining service quality standards.


Data and Compliance:


Ensure compliance with regulatory requirements and company policies in all financing operations.
Maintain accurate and up-to-date records of customer data, financing terms, and repayments.
Leverage data analytics to identify trends and propose data-driven decisions for continuous improvement.


Leadership and Team Development:


Lead and mentor the operations team to achieve performance targets.
Provide training on EV finance products, customer management, and operational processes.
Drive a culture of accountability, innovation, and operational excellence within the team.


Required Skills for an Operations EV Finance Specialist Lead

Qualifications and Skills:

Required:


Bachelor’s degree in Finance, Business Administration, Operations Management, or a related field.
At least 5 years of experience in operations, finance, or a similar role, with exposure to EV or asset financing.
Strong knowledge of loan management systems, repayment models, and financial analysis.
Proficiency in data tools (e.g., Excel, CRM, Mambu, or related platforms). more

4G Capital Assistant Business Development Manager (ABDM)is responsible for managing distributor and sales manager relationships, ensuring the call center has up to date distributor customer data and contributing to the new business efforts of 4G Capital.


Roles & Responsibilities


Ensure accurate distributor customer data in his/her region is shared on rolling basis
In charge of revenue... growth in his/her region for both new and existing distributors.
Onboard new distributors in his/her region through lead generation and cold calling to prospective distributors.
Ensure collections targets for his/her region are met in liaison with call Centre agents.
Research and identify new business opportunities - including new markets, growth areas, trends, customers, and partnerships- or, new ways of reaching existing markets.
Seek out the Key Decision Maker (KDM) contacts in existing and new distributors in his.her region.
Provide KUZA-specific training to Distributors and their staff to assist in customer conversion.
Assist in marketing activities.
Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities
Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description.


Competences

Required Skills for a Assistant Business Development Manager


Experience in Customer facing experience on B2B or B2C for a minimum of 5 years in business development
Experience background in sales & marketing with previous engagement with FMCG, companies is a mandatory requirement
Must have led a team in a previous role with ability to engage high value distributors or manufacturers
Must have a university diploma/degree from a recognized institution
Excellent time management skills and ability to multitask and prioritize work
Attention to detail and problem-solving skills
High communications skills
A can-do, proactive, energetic attitude towards your work and people is a must.
You need to be a strong team player, prepared to get your hands dirty
A ‘make it happen’, positive, energetic attitude to your day-to-day work
Enthusiasm to hit the highest standards
A desire to make a difference every day.
Ability to work with ambiguity.
Computer literacy
Must have excellent communication skills
Can work under minimal supervision
Integrity and ability to lead more

The DevOps Engineer / Site Reliability Engineer (SRE) will bolster our team, ensuring the resilience, scalability, efficiency, and security of our systems on Google Cloud Platform. This dual role will spearhead initiatives in automation, observability, and security, driving the design, implementation, and optimisation of CI/CD pipelines while also focusing on enhancing system observability,... resilience, and adherence to security best practices through proactive monitoring, incident response, and robust infrastructure design.


Roles & Responsibilities


Support in maintaining the data integrity and ongoing quality control of the Reviewing and analyzing products and collating it into management information in a timely fashion for strategic and operational decision making.
Providing support in modelling of projects and financial appraisals of investments projects and new products and services to drive key investments decisions.
Communicating technical insight from analytics and modelling to line manager and senior executives in a business-oriented and pragmatic way.
Providing support for continuous business process reviews, risk identifications and control design as well as compliance monitoring through exception reports.
Monitoring various business information trends and providing reports to facilitate decision making.
Monitoring and analyzing infrastructure for ongoing collection and management of qualitative customer data.
Synthesizing primary research insights with secondary and behavioral data for richer customer intelligence, insights and recommendations for experience improvements and product refinement in line with market needs.
Developing a robust, iterative product planning and forecasting model with key KPI inputs and P&L, B/S, and cash outputs.
Continually improving the entire product planning process and financial model in terms of accuracy and efficiency as well as relevancy of insights to the senior management team.
Ensuring that the business has the needed accurate Product Systems as well as efficient links/accounts between Accounting/Actuals and Planning.
Prepare strategic and financial well-written, documented, and concise power-point presentations for line and senior management, board, investors, and prospective investors, including presentations on business performance, KPI’s, business strategy, product strategic investments, recommendations, etc. as needed.
Supporting key business decision-making and strategic initiatives through ad hoc analyses and the building meaningful product models.
Demonstrating success by using storytelling, data visualization and communication skills to bring the voice of the customer to life across the organisation and ensure that insights enable decision making for the design towards delivering compelling customer value propositions.


Required Skills for a BI Analyst


Bachelor's Degree (Computer Science, Finance, Economics, or a related field preferred)
MBA strongly preferred (B.A. /B.S. required).
5 years + of Product Management or Data Analysis role
Advanced Microsoft Excel and PowerPoint skills and an ability to share previous excel iterative budgeting and forecast models and PowerPoint presentations
Ability to communicate comfortably, confidently, and credibly to share your point of view and expertise.
Ability to work in a dynamic environment and comfortable collaborating with various teams.
Demonstrating understanding of product reporting and accounting.
Proven self-starter and independent problem-solving ability with sense to understand implications of work and probe more deeply when presented with inconsistent or interesting findings.
Proven ability to manage projects from beginning to completion with a 'can-do' attitude and a proven ability to manage and meet all deadlines.
Highest standards of accuracy and precision; highly numerate and organized.
Strong experience in creating Iterative, dynamic product planning model with key drivers/assumptions that reflect the impact to a cash forecast and p&l forecast. more

The Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue monies in line with 4G Capital. They will be liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every... decision and behaviour.


Roles & Responsibilities


To manage work queues to ensure all delinquent queues are actioned.
Capture all call information accurately through system interactions
Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears
Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G Capital policies.
To achieve the monthly collection target.
All communication whether written or oral to be in line with the 4G Capital quality standards.
To be at work on time in line with your allocated shift.
To adhere to break schedules as defined in the shift patterns.
All calls to be recorded and stored as defined in the 4G Capital policy.
Other ad hoc tasks as defined by the Call Center Manager.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Work closely with the branches on their bad debt portfolio.


Required Skills for a Commission Based Call Center Agent


6 months – 1 year of call center experience preferably in collections
A diploma/bachelor's qualification in a business related course
Computer literacy is mandatory
Previous call center or collections experience in retail or financial services advantageous
Fluent in English (written and verbal) and Swahili will have an added advantage.
High communications & presentation skills
Ability to handle confidential information
Organisational skills with attention to detail
Excellent time management skills and ability to multitask and prioritize work
Attention to detail and problem-solving skills
A Strong service ethos is essential
A can do, proactive, energetic attitude towards your work and people is a must.
A good self- manager,
You need to be a strong team player, prepared to get your hands dirty
A ‘make it happen’, positive, energetic attitude to your day-to-day work
Enthusiasm to hit the highest standards
A practical approach to issues and challenges
A desire to make a difference every day. more

The Call Center Team Leader - Collections at 4G Capital is responsible for managing and optimizing the performance of the collections team within the call center. This role focuses on driving collections strategies, improving portfolio at risk (PAR) management, and maintaining a quality culture through effective coaching, training, mentoring, and motivating the team. The team leader will ensure... adherence to collections standards and procedures while fostering team collaboration and strategic impact.


Roles & Responsibilities


Collections Management: Develop and implement strategic initiatives to enhance the efficiency and effectiveness of collections processes.
Analyze collections data to identify trends, areas for improvement, and strategies to reduce portfolio at risk (PAR).
Drive improvements in operations, efficiency, and optimisation of the call center's collections efforts.
Ensure adherence to all collections SOPs and SLAs.
Team Leadership: Provide coaching and mentoring to support call center agents in achieving overall and individual collections targets and KPIs.
Oversee fair portfolio distribution among agents, ensuring balanced workloads and optimized performance.
Plan and maintain agent shift allocations, ensuring adequate coverage and continuity of operations.
Quality Assurance: Carry out quality checks and monitor agent calls to identify individual gaps in collections techniques.
Recommend tailored training and support to help call center agents improve their collections performance.
Conduct frequent calibration sessions to improve and maintain the quality of collections calls across the call center.
Listen to agent calls, document interactions with customers, and take appropriate action to resolve issues and enhance collections outcomes.
Perform daily snap checks and monitor all outgoing messages sent to customers.
Portfolio at Risk (PAR) Management: Monitor agent-customer interactions to identify and address issues contributing to portfolio risk.
Implement strategies to reduce PAR and improve collections efficiency.
Work closely with agents to develop and execute action plans for managing high-risk accounts.
Resource Management: Ensure all call center equipment is well-maintained and any damage or loss is reported to the Collections Manager immediately.


Required Skills for a Call Center Team Leader -Collections


Degree or diploma in a Business related course
Minimum of 1 year of working experience in a similar position with proven performance in collections management
Self-starter, problem solver, and able to work under minimal supervision
Integrity and strong ethical standards
Ability to perform multiple tasks simultaneously with effective time management and organisational skills
Strong written and verbal communication skills
High communications & presentation skills
Ability to handle confidential information
Organisational skills with attention to detail
Excellent time management skills and ability to multitask and prioritise work
A can do, proactive, energetic attitude towards your work and people is a must.
A good self- manager,
A ‘make it happen’, positive, energetic attitude to your day-to-day work
Enthusiasm to hit the highest standards
A practical approach to issues and challenges
A desire to make a difference everyday. more

We are looking for someone who is deeply passionate about understanding people&'s complex relationships with money. With a strong foundation in both quantitative and qualitative research methodologies, you excel at delivering impactful insights at pace. You are enthusiastic about fostering a culture of learning and experimentation every day.


The role requires close collaboration with all... parts of 4GC.


Define 4G’s overall research practice, with the goal of developing a more thorough understanding of 4G's customers that can be leveraged into more effective product outcomes.
Lead the planning and delivery of various user research projects, analyse findings, and communicate actionable insights to your team and the wider business.
Run design-sprints and workshops to translate findings into concrete product outcomes, and ground our designs in validated customer needs.
Demonstrate a strong qualitative and quantitative focus to generate data-driven insights for innovative projects.
Engaging your team in research at every stage, from uncovering customer behaviours through data to observing them in action on the field.
Ensure team and company-wide alignment around 4G’s approach to research, and empower others within the business to conduct their own research projects by upskilling them in best research practices.
Leadership and development: recruiting, training, and mentoring a Research Associate. Internal growth is very important at 4G, and we want to help our most promising talent rise through the ranks.


Required Skills for a Senior User Researcher


Bachelor's degree in human-computer interaction, psychology, anthropology, or a related field preferred.
5+ years of experience conducting user research in a product development environment.
Expertise in qualitative and quantitative research methodologies, including usability testing, observational research, ethnographic studies, surveys, and data analysis.
Proficient in using research tools and software such as UserTesting, Optimal Workshop, and others.
Ability to synthesise research findings into actionable insights and recommendations.
Proven ability to work both independently and as part of large, cross-functional teams where competing demands must be carefully prioritised and managed.
Outstanding communication and interpersonal skills, including the ability to tailor presentations, visualisations, and reports to the appropriate audience.
Ability to present information and analysis in a credible, confident, and influential manner.
Strong understanding of UX principles and best practices, with the ability to mentor and guide product teams on effective user research methods. more

Job Purpose
The DevOps Engineer / Site Reliability Engineer (SRE) will bolster our team, ensuring the resilience, scalability, efficiency, and security of our systems on Google Cloud Platform. This dual role will spearhead initiatives in automation, observability, and security, driving the design, implementation, and optimisation of CI/CD pipelines while also focusing on enhancing system... observability, resilience, and adherence to security best practices through proactive monitoring, incident response, and robust infrastructure design
Roles & Responsibilities

Lead the conception, execution, and management of automated CI/CD pipelines on Google Cloud Platform, leveraging robust services like Cloud Build, Cloud Deploy, and Cloud Run.
Architect and nurture scalable, fault-tolerant infrastructure on Google Cloud Platform, emphasising resilience, observability, and security, drawing on services such as Compute Engine, Kubernetes Engine, and Cloud Storage.
Collaborate closely with development teams to seamlessly integrate automated testing and deployment processes into the software development lifecycle, ensuring swift and efficient application delivery while adhering to security requirements.
Implement and oversee monitoring, logging, and alerting mechanisms on Google Cloud Platform to guarantee system health, performance, and security posture, harnessing tools like Stack driver.
Develop and refine automation scripts and tools to streamline operational workflows, enhance efficiency, minimize manual intervention, and enforce security policies and controls.
Spearhead incident response strategies and conduct thorough post-incident reviews, pinpointing root causes and implementing preventive measures to mitigate the risk of recurrence, with a focus on security incident response.
Proactively identify opportunities to elevate system observability, resilience, performance, and security, championing the adoption of industry-leading practices in SRE and security methodologies.
Automate infrastructure provisioning, configuration management, and deployment using advanced tools like Terraform, Ansible, or Puppet, ensuring consistency, scalability, and adherence to security standards across environments.
Evaluate emerging technologies, tools, and methodologies to optimize automation, observability, reliability, and security on Google Cloud Platform, staying abreast of industry trends and best practices.
Mentor and empower junior team members, imparting knowledge and guidance in DevOps, SRE, and security principles, fostering their professional growth and development.

Required Skills for a Senior Product Manager

Proficiency in scripting and automation using languages such as Python or Bash, with a deep understanding of software development principles.
Expertise in containerization and orchestration technologies, particularly Docker and Kubernetes, adeptly managing deployments on Google Kubernetes Engine (GKE) and leveraging Helm for package management.
In-depth knowledge of networking concepts, including TCP/IP, DNS, load balancing, and firewalls, with hands-on experience in Google Cloud VPC networking, network security, and Identity and Access Management (IAM).
Mastery of infrastructure as code tools such as Terraform, Ansible, or Puppet, enabling seamless management of Google Cloud Platform resources, configurations, and security controls.
Familiarity with Google Cloud Platform services such as Cloud Run for deploying and managing containerized applications, Apigee for API management, and Cloud Functions for serverless computing.
Proficient with version control systems such as Git, utilizing branching strategies and CI/CD pipelines for automated testing, deployment workflows, and security scanning.
Experience in incident management, security incident response, and post-incident analysis, employing tools like Prometheus, Grafana, and Security Command Center for monitoring, alerting, and security analytics.
Strong understanding of security best practices, standards, and compliance frameworks (e.g., CIS benchmarks, NIST, GDPR, HIPAA), with hands-on experience implementing security controls and mitigating security risks.
Excellent communication and collaboration skills, with a proven track record of effectively working in cross-functional teams, driving alignment across stakeholders, and promoting a culture of security and collaboration.
Relevant certifications such as Google Cloud Professional DevOps Engineer, Certified Kubernetes Administrator (CKA), Certified Information Systems Security Professional (CISSP), or AWS Certified DevOps Engineer are highly desirable more

Roles & Responsibilities

Strategic procurement Planning: The procurement manager will develop the company procurement plan in line with the budget and department projection. They will analyze the market prices and trends to ensure the company gets competitive pricing for all spends and that purchase orders are done on time while creating efficiency in the business.
Supply chain management.... They will effectively oversee the end to end procurement process, vendor onboarding and prequalification, negotiating terms, purchasing items, receiving and inspecting goods/services and ensuring quality is adhered to as well as the disposal process in line with the company procurement policy .
Develop and implement policies and procedures that promote efficient vendor management from sourcing and pre-qualification of suppliers to negotiation of contract terms and agreement on pricing, credit terms and payment cycles. Influence medium to high level negotiations and long-term partnerships with major suppliers to ensure sustainable spending is achieved.
Develop and implement a clearly defined internal process to raise, receive and approve all purchase requisitions in accordance with company procurement policy and budgets. This should have proper controls in place and incorporate documentation and records that can be reviewed during reference and audit.
Budgeting - Participate in financial planning by providing insight i.e., on operational and capital equipment budgets from analysis on past expenditure, advice on pricing options based on supply costs, etc., in an effort to positively influence the company’s bottom line.
Tender - conduct the tendering process for big spend purchases for the company in line with the procurement policy.
Contract management - Efficiently manage and maintain up to date branch leases, service agreements, review policies & procedures, including redesigning the operation of Occupational health & Safety for compliance. This includes monitoring, tracking legal changes and avoiding risk of non compliance.
Team Leadership - Supervise and mentor a diverse team of Procurement, Store and Administration staff to ensure effective collaboration and exceptional results.They will provide guidance, support, and professional development opportunities to the team .

Required Skills for a Procurement manager

Bachelor's Degree in Finance, procurement or a related field
7+ years experience in procurement position with at least 2 years in a supervisory role.
Professional diploma in procurement and supply chain eg..CIPS
5+ years experience in an ERP system
Keen on operational excellence and process improvements to achieve efficiency and effectiveness.
Ability to work both independently and as part of large, cross functional teams where competing demands must be carefully prioritized and managed
Outstanding communication and interpersonal skills
Ability to present information and analysis in a credible, confident, and influential manner
Good negotiation skills
Contract management more

Roles & Responsibilities

Support in maintaining the data integrity and ongoing quality control of the company’s data warehouse and source data spanning operations in multiple countries
Support in maintaining the company’s dashboards used for day-to-day operations and decision making, including creating new data visualizations and analytical reports
Use advanced analytical techniques to create... automated solutions to connect data sources,extract, transform and structure data to support continuous monitoring of operations, risk and compliance, customer success, finance, and product.
Identify process gaps and develop solutions to increase adherence to the company’s SOPs
Support with cross functional stakeholders to evaluate, recommend, and design new data solutions, analytical tools, and processes for improved data collection and aggregation
Anticipate internal stakeholder needs and identify new business and technology Requirements
Lead and design deep dive research projects, including support for ad-hoc analytical projects and strategic initiatives
Train company staff and personnel on how to use and interpret data presented within analytical platforms

Required Skills for a Senior Product Manager

Bachelor's Degree (Computer Science, Finance, Economics, or a related field preferred)
2-3 years of data analytics, data visualization and data manipulation experience
2+ years experience with financial products, product pricing, and portfolio analysis
1+ years experience working in the finance and banking sector
Experience with data visualization tools including Looker, Tableau, Power BI, etc.
Experience with Python and SQL scripting
Some experience identifying and structuring metrics, visualizations, and research projects based on business needs, requirements, and goals
Some experience with data manipulation and data management best practices
Advanced level of proficiency with Microsoft Excel, including experience with VBA
Ability to work both independently and as part of large, cross functional teams where competing demands must be carefully prioritized and managed
Outstanding communication and interpersonal skills, including the ability to tailor presentations, visualisations, and reports to the appropriate audience
Ability to present information and analysis in a credible, confident, and influential manner more

Roles & Responsibilities

Work in pairs with Loans Officers and Collections Officers
Support and maintain an excellent work environment to achieve branch targets
Deliver first rate customer service
Build excellent relationships with customer-partners and opinion leaders in catchment area
Assist in accurate and timely reporting of Management Information and market feedback to report on... customer preferences, trends and market opportunities
Assist in contacting debtors to receive payment
Assist in following up on defaulters to recover payments
Carry out customer education and maintain relationships
Assist in maintaining exhaustive and accurate Debt Management Forms
Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
Assist in spoof calling
Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Internship

A good level of general education- Diploma or degree
Computer literacy
Education background in sales/Marketing
Experience in a related field will be an added advantage
Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
Ensuring active support in Sales and Business Development
Enforcement of contract and repayment obligations
General support to all tasks
Timely communication to customers and all stakeholders
Support in Branch Operations
Information Collection
Integrity and ability to work in consumer finance.
High motivation and self-starter attitude.
Functional problem solver.
Process discipline and ability to follow SOPs. more

Job Purpose

The Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue monies in line with 4G Capital. They will be liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the... core of every decision and behaviour.

Roles & Responsibilities

To manage work queues to ensure all delinquent queues are actioned.
Capture all call information accurately through system interactions
Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears
Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G Capital policies.
To achieve the monthly collection target.
All communication whether written or oral to be in line with the 4G Capital quality standards.
To be at work on time in line with your allocated shift.
To adhere to break schedules as defined in the shift patterns.
All calls to be recorded and stored as defined in the 4G Capital policy.
Other ad hoc tasks as defined by the Call Center Manager.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Work closely with the branches on their bad debt portfolio.

Required Skills for a Commission Based Call Center Agent

6 months – 1 year of call center experience preferably in collections
A diploma/bachelor's qualification in a business related course
Computer literacy is mandatory
Previous call center or collections experience in retail or financial services advantageous
Fluent in English (written and verbal) and Swahili will have an added advantage.
High communications & presentation skills
Ability to handle confidential information
Organisational skills with attention to detail
Excellent time management skills and ability to multitask and prioritise work
Attention to detail and problem-solving skills
A Strong service ethos is essential
A can do, proactive, energetic attitude towards your work and people is a must.
A good self- manager,
You need to be a strong team player, prepared to get your hands dirty
A ‘make it happen’, positive, energetic attitude to your day-to-day work
Enthusiasm to hit the highest standards
A practical approach to issues and challenges
A desire to make a difference every day.
Ability to work independently and as a team to meet deadlines, goals and objectives more

We are hiring Team Leaders to serve in our new markets in Kenya and Uganda. Our leaders are determined and highly motivated young operators who wish to grow their career in a results-oriented and exciting organization with a great culture and long-term prospects.
TEAM LEADER REQUIREMENTS

• 1-2 years of leadership or management experience
• Previous experience and understanding of micro... finance institutions
• A degree in a business-related field
• Good leadership and team-working skills
• A strong, mission driven and ambitious person who leads by example. more

We are looking for energetic and enthusiastic people seeking a dynamic professional career. The internship programme lasts one month. Upon successful completion interns are offered a full-time contract and deployed to new locations across Kenya and Uganda.
SALES AND COLLECTION REQUIREMENTS

A good level of general education - Diploma or degree preferred
Computer literacy
Education background... in Sales, Marketing or Business Administration
Previous internship experience in a financial institution an added advantage
Willingness to work in all regions of Kenya (Kenyan applicants) or Uganda (Ugandan applicants). more