Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company. 

 Duties & Responsibilities

Issuing hotel vouchers and reservations arrangement of local and international tours
Following up on... confirmation of booking vouchers
Reconfirming guests flight tickets before Safari
Making provisional bookings for our guests
Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administer the same with the approval of the Tour manager.
Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
Ensure clients’ special requests especially on accommodation & room specification.
Designing Safari Packages for all tours
Processing payments for suppliers for accounts to make the necessary arrangements for payments.
Briefing tour leaders before safari.
Maintaining excellent communication with all our suppliers, local and overseas agents.
Booking flights as per Company’s specifications
Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

PERSON SPECIFICATIONS
Must be proficient in the following areas:

Degree or Diploma in Tourism Management or its equivalent.
Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company.
Proficiency in Computer skills especially GRANIT system.
Must have excellent guests’ service and communication skills.
Excellent time management skills.
Attention to details and high level of accuracy.
Excellent interpersonal and organizational skills.
Ability to make quick and balanced decisions.
Can work on late evening/ night shift.
A Team player. more

The main role for this position is to guide and accompany guests travelling to various high end destinations and ensure that holiday runs smoothly and meets all of its promises and expectations.

Key Responsibilities.

Consistently deliver a high level of guest service and satisfaction
Plan, organize and provide leadership to guests touring various destination of interest.
Provide... personalized service, finest educational experience and seamless travel arrangement.
Provide in-depth knowledge about the  country rich heritage, its culture, religion, Art scene and  current affairs
Offer a wide knowledge of the wild both flora and  fauna
Provide in-depth knowledge about various exclusive high end destinations.
Deal directly with guest issues and concerns; ensuring guest’s satisfaction is effectively achieved.
Assist and accompany guest during optional activities and meals.
Communicate range of information on itineraries before Safari
Inform guests of arrival and departure time at each destination on the itinerary
Respond to guest’s question and offer help to any problem that may arise.
Play the role of a cultural ambassador, offering commentary and interesting titbits of information, which will allow visitors to fully experience and enjoy the Country’s social, cultural and historical highlights.
Provide report for each trip, in the requested format.

Qualifications

Degree or Diploma in Tourism and Wildlife.
A registered member of KPSGA and a holder of Silver medal accreditation.
5 years experience as a Tour Leader in a tour Company dealing with very high end clientele.

Key Competencies

Excellent guests relations skills
Excellent communicator with great confidence
Affable , intelligent and experienced travel companion
Ability to make the logistics of travel irresistibly effortless.
Able to effectively communicate in English , in both written and oral forms
 Knowledge and fluent in Foreign languages will be an added advantage
Strong organizational and time management skills.
Excellent interpersonal skills
Knowledgeable  in Flora , Fauna ,social ,Art and Cultural highlights
Familiarity and knowledge of key high end holiday destinations.
Computer literate
Strong ability to work under pressure with minimum supervision more

Duties & Responsibilities

Issuing hotel vouchers and reservations arrangement of local and international tours
Following up on confirmation of booking vouchers
Reconfirming guests flight tickets before Safari
Making provisional bookings for our guests
Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the... approval of the Tour manager.
Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
Ensure clients’ special requests especially on accommodation & room specification.
Designing Safari Packages for all tours
Processing payments for suppliers for accounts to make the necessary arrangements for payments.
Briefing tour leaders before safari.
Maintaining excellent communication with all our suppliers, local and overseas agents.
Booking flights as per Company’s specifications
Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

Person Specifications
Must be proficient in the following areas:

Degree or Diploma in Tourism Management or its equivalent
Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
Proficiency in Computer skills especially GRANIT system
Must have excellent guests’ service and communication skills
Excellent time management skills
Attention to details and high level of accuracy
Excellent interpersonal and organizational skills
Ability to make quick and balanced decisions
Can work on late evening/ night shifts.
A Team player more