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Location:Las Vegas, NevadaJob Type:Full timeJob Title:IT Support SpecialistJob Description:GENERAL PURPOSE:

Under the direct supervision of the IT Manager, the IT Support Specialist provides first response for employees requiring technical assistance and support. This includes maintaining and supporting key functional areas for employees by performing the following duties:...

ESSENTIAL DUTIES & RESPONSIBILITIES:
- Respond to incoming queries and issues related to computer systems, software, and hardware either in person or over the phone

- Maintain daily performance of computer systems

- Ask questions to determine nature of problem

- Walk employees through problem-solving process

- Install, modify, and repair computer hardware and software

- Clean up computers

- Run diagnostic programs to resolve problems

- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

- Install computer peripherals for users

- Follow-up with employees to ensure issue has been resolved



MARGINAL DUTIES & RESPONSIBILITIES:
- Performs other functions as necessary or as assigned



NATURE OF WORK CONTACTS:
- Interacts daily with YESCO employees at all levels, in the field, and in the office to address needs and resolve issues

-  Interacts with IT service vendors on a regular basis and has frequent contact with external suppliers



TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An Associate’s Degree (A.S.) in Information Systems or certification equivalent with two or more years of related experience and/or training in a related area or two or more years of relevant experience involving demonstrated abilities in technical support or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
- Ability to provide WAN/LAN support for Windows 7 and XP running the Microsoft Office suite

- Knowledge of computer software and hardware utilization

- Ability to configure and troubleshoot computers

- Ability to move computer and telecommunication equipment

- Strong Communication and interpersonal skills in person and electronically



PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed in a variety of environments both indoors and outdoors. While performing the duties of this job, the employee is frequently exposed to work in high, precarious places; outdoor weather conditions and risk of electrical shock. Noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to: stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. Specific vision abilities include: clarity of vision at 20 inches or less; and ability to adjust eye to bring an object into sharp focus. 
We maintain a drug free workplace. Young Electric Sign Company is an EEO/AA employer.  We welcome all qualified jobseekers.  Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. 
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