Job Description

Your Purpose...


To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.


Your Duties and... Responsibilities...


To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members


Our Minimum Requirements...

We can't live without...


Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members


We’d like you to have…


Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ) more

Job Description

Your Purpose...


To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
Assisting with maintenance administration.
The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.


Your Duties and... Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED


Check job book, fitness checklist and open/close MOD checklist for faults.
Complete tasks from RAP sheet of brand standards and within time constraints.
Attend to breakdowns/incidents as required and within turn around time.
Receive instructions from daily meeting with Maintenance Technician/Manager.
Carry out preventative maintenance and service plans.


Be hands on in repair of all equipment, and premises (including outside of premises).


Complete daily tasks according to timelines and standards.
Work within all health & safety requirements.
Good general housekeeping.
Ensure cleanliness, hygienic, safe, tidy work areas.
Correct storage of tools, consumables and equipment.
To familiarise self with OSH Act.
To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.


Assisting with Maintenance Administration

Complete stock control


 Monitor regularly used consumables
Report need for replacement to management.


Assist with reports 


Complete pool logs.
Complete downtime reports.
Mark off completed tasks in job books.
Complete standard checklists for preventative maintenance.


Our Minimum Requirements...



We can't live without...


Matric
1-2 years experience in a similar role


We'd like you to have...


Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ) more

Job Description

Your Purpose...


To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
As the... custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.


Your Duties and Responsibilities...



Delivering Excellent Member Service

Resolve member queries and requests


Respond & action member queries and requests within 24 hours.
Ensure database is maintained by updating changes of member details as requested.
Process refunds and follow up to ensure they are actioned timeously.
Action any relevant changes on DIY in accordance with the Framework of Authority.
Capture cancellation / change of information requests daily and follow up to ensure actioned.
Log relevant member notes


Capture manual access stats


In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs


Auditing


Audit all pre-printed stationery to ensure payments were received
Reconcile access card report to receipts to ensure payments were received
Complete incident reports and highlight any discrepancies with the Club General Manager
Perform daily, weekly & monthly audits to ensure compliance to audit requirements
Respond and correct findings from audit reports


Banking


Complete the banking process as per policy and procedures
Log cash losses on Risk Management site
Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
Complete till float counts


Check and Process Contracts


Check and process membership contracts
Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
Highlight any misrepresentation or contract discrepancies


Administer Payroll Processes in Club


Capture employee documentation (take on’s, transfers, terminations)
Check salary data received from HOD’s and ensure its submitted to NHO for payment
Action salary deductions
Check salary reports to ensure accuracy and correct remuneration of all staff
Reconcile and update leave documentation


Administer Orders


Place & receipt orders for pre-printed stationery, general stationery and uniforms


Petty Cash


Manage & issue petty cash as per policy & procedures
Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
Log cash losses on Risk Management site


Monitor and Control Uniform Stock


Reconcile uniform orders against deliveries
Issue uniform and ensure deductions are actioned
Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations


Effective Communications


Inform all departments of new admin policies and procedures
Provide training on admin policies and procedures to all staff as required
Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables


Managing and Developing Departmental Staff


Manage discipline and performance of staff
Training of department staff
Develop growth plan for administration staff
Arrange for training in line with growth & succession plan
Maintain and update staff files of the Administration department


Our Minimum Requirements...

We can’t live without… (Minimum Requirements)


Matric\ grade 12 qualification
Relevant tertiary qualification
Minimum of 2-4 years in an administration or similar role
Advanced in finance and HRMS systems
Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
Be member centric in all dealings
Have exceptional organization and planning skills


We’d like you to have… (Attributes)


Have excellent communication skills
Must take a proactive approach
Be solutions oriented
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.


We’d love you to have… (additional skills)


Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)


Closing Date 20 August 2025 more

Job Description

Your Purpose...


The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
This role is key in engaging our members across all offerings in club as well as online. This role... supports the retention of our members through daily interaction and engagement.


Your Duties and Responsibilities...


Conducting Front of House Duties
Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures


Engaging with Members


Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
Retain members
Build member relations
Resolve complaints for each member or incident
Engage members to our fitness initiatives (events) to increase member retention


Delivering the Member Floor Experience


Promote safe exercise
Manage member adherence to club rules and standards
Manage member adherence to safety protocol
Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development


Our Minimum Requirements...

We cannot live without...


Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise


We’d like you to have…


Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
Administer First Aid (valid First Aid Level 1 certificate)
Excellent relationship-building skills
Problem-solving skills
Good communication skills
Ability to resolve conflict


We'd love you to have...


Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)


Closing Date 21 August 2025 more

Job Description

Your Purpose...


The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals.
You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly.
It’s about creating fun, personalized experiences that keep our... members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for.
Let’s make wellness more than just a gym—it’s a social lifestyle!


Your Duties and Responsibilities...


Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros.
You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community.
Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors.
Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
Team Management & Development: Creating an unstoppable team is key.
You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs.
As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven.
By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about.
You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings.
You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities.
With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more.
Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape.
You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact.
You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members.
Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact.
Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors.
You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer.
Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey.
You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring.
Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch.
You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members.
With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up.
Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in.
By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings.
With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark.
Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.


Our Minimum Requirements...

We can't live without...


Matric qualification
A Recognized Fitness Qualification
A minimum of 5 years’ experience within the Fitness Industry
A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
A minimum of 2-3 years of experience in managing people / teams
Exceptional people leadership skills
Experience in teaching a variety of Group Exercise classes
be passionate about wellness industry
Strong team player & collaborator
Exhibit the VA brand values


We'd like you to have...


Experience within a health club or wellness club
Management experience
Great communication skills
Great relationship building skills
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Organizational & coordinating skills
Excellent facilitation and presentation skills
Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ) more

Job Description

Your Purpose...


To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
Assisting with maintenance administration.
The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.


Your Duties and... Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED


Check job book, fitness checklist and open/close MOD checklist for faults.
Complete tasks from RAP sheet of brand standards and within time constraints.
Attend to breakdowns/incidents as required and within turn around time.
Receive instructions from daily meeting with Maintenance Technician/Manager.
Carry out preventative maintenance and service plans.
Be hands on in repair of all equipment, and premises (including outside of premises).


Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.


Good general housekeeping.
Ensure cleanliness, hygienic, safe, tidy work areas.
Correct storage of tools, consumables and equipment.
To familiarise self with OSH Act.
To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.


Assisting with Maintenance Administration


Complete stock control
 Monitor regularly used consumables
Report need for replacement to management.
Assist with reports 
Complete pool logs.
Complete downtime reports.
Mark off completed tasks in job books.
Complete standard checklists for preventative maintenance.


Our Minimum Requirements...

We can't live without...


Matric
1-2 years experience in a similar role


We'd like you to have...


Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)


 Closing Date: 10 June 2025 more

Job Description

Your Purpose...


To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction.
This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.


Your Duties and... Responsibilities...


To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members


Our Minimum Requirements...

We can't live without...


Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members


We’d like you to have…


Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)


 Closing Date: 13 June 2025 more

Job Description

Your Purpose....


To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your... club.


Your Duties and Responsibilities...

Complete preventative maintenance activities on the following equipment (but not limited to):


Out of Warranty Fitness Equipment
Swimming Pool/Spa Systems
Heating Ventilation Air Conditioning Systems (HVAC)
Hot and Cold-Water Systems
All building preventative maintenance tasks
Sauna
Steam Rooms
Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.


Respond to all emergency repairs. 


Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
Ensure that work standards, security and safety is monitored and improved in all areas of the facility.


Conduct Health and Safety Audits as directed by the business.


Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
Manage all utility consumption within the club.
Investigate and resolve high water and electricity consumption.
Address all state of repair Brand Standards concerns in a timely manner


Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.


Maintenance Premises
Maintenance Physical Plant
Maintenance Pools
Maintenance Water Hygiene
Maintenance Grounds
Maintenance Consumables
Maintenance Health and Safety
Society Expenses


As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 


Fulfil the duties of an HOD within club, which includes being an MOD within the club 
Seek collaboration opportunities with fellow technical skilled colleagues within the region


Our Minimum Requirements...


We can't live without...
Matric (NSC) qualification
Advanced relevant Technical qualification
Passion for maintenance and brand standards within clubs
A minimum of 2-3 years proven maintenance experience
Hands on experience of plumbing, electrical, HVAC, plant equipment
Understands the importance of H&S
Proven Experience in working independently.
Working with Microsoft office suites, e.g. emails, word and excel
Have a good understanding of utilities consumption
Proven experience in managing maintenance costs
Proven people management skills
Proven experience in managing Health and Safety checks and processes


We'd like you to have...


Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


Knowledge of the following equipment in installation, maintenance and operation of:


Chillers
Evaporative and cooling towers
Electronic controls
General air-conditioning systems
Building management systems
General electrical (Medium voltage)
Water treatment
Hot water vessels
Steam generators
Saunas
Pumps
Valves
Heat exchanges
Sand filtration systems
Plumbing
Carpentry and Glazing
Health and Safety knowledge


We'd love you to have...


Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)
Exhibit strong verbal and written communication skills.
Proven Interpersonal and management skills.
Good financial/admin knowledge.
Ability to plan effectively.
Problem solving ability
Multi-site experience


 Closing Date: 13 June 2025 more

Job Description

Your Purpose...


The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals.
You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly.
It’s about creating fun, personalized experiences that keep our... members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!


Your Duties and Responsibilities...


Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.


Our Minimum Requirements...

We can't live without...


Matric qualification
A Recognized Fitness Qualification
A minimum of 5 years’ experience within the Fitness Industry
A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
A minimum of 2-3 years of experience in managing people / teams
Exceptional people leadership skills
Experience in teaching a variety of Group Exercise classes
be passionate about wellness industry
Strong team player & collaborator
Exhibit the VA brand values


We'd like you to have...


Experience within a health club or wellness club
Management experience
Great communication skills
Great relationship building skills
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Organizational & coordinating skills
Excellent facilitation and presentation skills
Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ) more

Job Description

Your Purpose...


The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals.
You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly.
It’s about creating fun, personalized experiences that keep our... members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!


Your Duties and Responsibilities...


Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.


Our Minimum Requirements...

We can't live without...


Matric qualification
A Recognized Fitness Qualification
A minimum of 5 years’ experience within the Fitness Industry
A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
A minimum of 2-3 years of experience in managing people / teams
Exceptional people leadership skills
Experience in teaching a variety of Group Exercise classes
be passionate about wellness industry
Strong team player & collaborator
Exhibit the VA brand values


We'd like you to have...


Experience within a health club or wellness club
Management experience
Great communication skills
Great relationship building skills
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation


We'd love you to have...


Organizational & coordinating skills
Excellent facilitation and presentation skills
Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)


Closing Date: 10 June 2025 more

Your Duties and Responsibilities....

To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.


Our Customer Service Agent role is to provide effective customer service to all internal and external customers telephonically or via written... correspondence.
Captures all data relevant to the call or service intervention efficiently and accurately.
Adheres to all business Policies, Procedures and Processes
Resolves all customer queries within the agreed SLA for the department.
Liaise and coordinate with internal and external stakeholders.
To offer a solution-based approach to all customer interactions tailored to the needs of the individual member.
To respond to all members in the Virgin Way, always providing heartfelt service and seeking opportunities to delightfully surprise our members.
Ensures follow-up action is completed when necessary and provides feedback to the member, ensuring the full query is resolved.
Always communicate in a professional manner to ensure you achieve the best outcome for the business and members.
Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
All dealings with members must be in alignment with the company culture and values.


What we need from you (our minimum requirements) …

We can’t live without.


Matric qualification or equivalent qualification
Up to 3 years’ experience within a contact centre in an agent or similar role
Must be able to converse, read and understand English.
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection.
An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email more

Your Purpose....


The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals
Do the best work of your life by enabling experiences that help people live an active life
To make exercise irresistible
To focus on giving members an irresistible experience


Your Duties & Responsibilities…


To always do your bit towards... achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
Be self-disciplined and plan and work independently
Work flexibly e.g. weekends, early or late hours, as well as Public holidays
Computer literate – proficient and agile when using Word, Excel, Outlook
Write emails freely with excellent knowledge of grammar and spelling.
Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market
Develop and build great networks and relationships with potential members & colleagues
Follow a manual process of tracking potential members.
Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
Perform administrative functions as required for this role.
Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
Responsible for generating leads for future sales.
Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies
Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
Complete monthly sales product training as required
Maintain a positive, productive working relationship with all Support Office and Club staff.
Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
Ensure that you effectively and efficiently resolve prospect inquiries.
Be accountable for achieving your KPIs monthly.
Collaborate with your team to achieve the minimum requirement of budget performance
Set appointments from contacts made using centrally generated leads
To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
Responsible for meeting KPIs monthly which has been predetermined by your line manager.
You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
When required you’ll also perform additional tasks including, but not limited to:
Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests


We can’t live without…


Matric or equivalent qualification
Up to 3 years’ experience as sales or retentions representative or similar sales role
Proven track record of successfully meeting sales budgets preferably over the phone
Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints
Must be able to converse, read and understand English
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection
The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions. more

Your Purpose...


To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.


Your Duties and Responsibilities...


To at... all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members


Our Minimum Requirements...



We can't live without...


Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members more

Your Purpose...


The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals. You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It’s about creating fun, personalized experiences that keep our members engaged and coming... back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!


Your Duties and Responsibilities...


Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.


Our Minimum Requirements...



We can't live without...


Matric qualification
A Recognized Fitness Qualification
A minimum of 5 years’ experience within the Fitness Industry
A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
A minimum of 2-3 years of experience in managing people / teams
Exceptional people leadership skills
Experience in teaching a variety of Group Exercise classes
be passionate about wellness industry
Strong team player & collaborator
Exhibit the VA brand values more

Your Purpose...


To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.


Your Duties and Responsibilities...


To at... all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members


Our Minimum Requirements...



We can't live without...


Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members more

Your Purpose....


To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.


Your... Duties and Responsibilities...

Complete preventative maintenance activities on the following equipment (but not limited to):


Out of Warranty Fitness Equipment
Swimming Pool/Spa Systems
Heating Ventilation Air Conditioning Systems (HVAC)
Hot and Cold-Water Systems
All building preventative maintenance tasks
Sauna
Steam Rooms
Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
Respond to all emergency repairs. 
Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
Conduct Health and Safety Audits as directed by the business.
Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
Manage all utility consumption within the club.
Investigate and resolve high water and electricity consumption.
Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
Maintenance Premises
Maintenance Physical Plant
Maintenance Pools
Maintenance Water Hygiene
Maintenance Grounds
Maintenance Consumables
Maintenance Health and Safety
Society Expenses
As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
Fulfil the duties of an HOD within club, which includes being an MOD within the club 
Seek collaboration opportunities with fellow technical skilled colleagues within the region
 


Our Minimum Requirements...



We can't live without...


Matric (NSC) qualification
Advanced relevant Technical qualification
Passion for maintenance and brand standards within clubs
A minimum of 2-3 years proven maintenance experience
Hands on experience of plumbing, electrical, HVAC, plant equipment
Understands the importance of H&S
Proven Experience in working independently.
Working with Microsoft office suites, e.g. emails, word and excel
Have a good understanding of utilities consumption
Proven experience in managing maintenance costs
Proven people management skills
Proven experience in managing Health and Safety checks and processes more

Your Purpose...


To make exercise irresistible to your Club-V members
To interact, entertain education and stimulate your Club-V members
To maintain a safe, hygienic and clean environment
To provide a happy and welcoming environment
To create a nurturing environment for small toddlers and babies


Your Duties and Responsibilities...


To correctly control and manage electronic... access and exit of all Club-V members to the Club-V facility.
To manage all access cards ensuring that they are valid and contain all relevant information.
To effectively manage the 2 consecutive hour rule.
To follow the monthly activity roster and theme correctly.
To ensure that you plan your activities and execute these on an ongoing basis.
To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
To maintain control of the Club-V environment.
To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box. more

Your Purpose...


To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.


Your Duties and Responsibilities...


To at... all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members


Our Minimum Requirements...



We can't live without...


Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members more

Your Purpose...


Do the best work of your life by enabling experiences that help people live an active life
This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.


Your Duties and Responsibilities...

Financial Management


Ensuring that the club... operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
Manage club operating expenses through P&L management.
Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)


Facility Management


Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
Manage and oversee maintenance and utilities effectiveness and costs.
Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.


People Management


Responsible for the recruitment, development, and training of staff.
Ensure all information is communicated effectively to all club staff.
Implement and ensure the adherence to required policies, procedures, and systems.
Implement and ensure affective management of performance across departments.
Implement and ensure the adherence to required IR policies and procedures.


Service Experience


Ensure our members experience exceptional service within our facility.
Implement and sustain a strong member focus.
Provide solutions to members on queries and complaints in line with the company policy.
Ensure excellent customer service according to the brand standards.


Competitor Analysis


Understand how to mitigate competitor risk.
Conduct regular analysis of the competitor landscape.
Notify senior management of potential risk.


Our Minimum Requirements...



We can't live without...


Matric or equivalent NQF level 4 is essential.
Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
Must have successfully completed the internal Learn to Fly programme.
Must be financially proficient and have a good financial acumen.
Must have a business owner approach.
Must have a solid understanding of the market, with good insight into the competition.
Must be able to manage multiple priorities.
Good customer relations and interpersonal skills.
A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
Proven track record working within an ever changing and pressurized environment. more

Key Responsibilities:


Provide therapeutic massage: Offer personalized massage treatments tailored to the client’s needs, targeting muscle groups that are stressed or fatigued from exercise, sports, or daily activities.
Assess clients' physical condition: Evaluate and identify areas of tension, soreness, or discomfort and develop appropriate treatment plans.
Promote recovery: Use... techniques that help in the recovery process post-competition or training, helping to reduce muscle stiffness and soreness.
Injury prevention: Apply preventive techniques to minimize the risk of injuries, including stretching and relaxation exercises.
Offer post-event treatments: Assist athletes in recovering after intense training sessions, competitions, or events by using techniques that reduce muscle inflammation and speed up healing.
Educate clients: Advise on proper posture, stretching, and self-care techniques to promote long-term health and well-being.
Maintain client records: Keep detailed notes of treatments, progress, and any changes in the client’s physical health or performance.
Work with other healthcare professionals: Collaborate with athletic trainers, physical therapists, and coaches to ensure optimal care and treatment for clients.
Promote wellness: Encourage a healthy lifestyle and regular massage therapy sessions as part of the overall fitness routine.


Required Skills and Qualifications:


Qualification: Certified or licensed in massage therapy (specific to the region or country).
Experience: Proven experience in sports massage or a similar field, ideally working with athletes or active individuals.
Knowledge: Strong understanding of anatomy, physiology, and sports-related injuries.
Communication skills: Ability to explain treatments and aftercare to clients effectively.
Physical stamina: Ability to perform massages for extended periods while maintaining a high level of energy and focus. more