The Digital department is responsible for leveraging digital technologies and platforms to enhance client campaigns and ensure effective online presence and engagement. They are tasked with utilizing insights and analytics to drive strategy, optimize digital marketing efforts, and deliver measurable results.

This role typically revolves around managing influencer partnerships, campaigns, and... fostering long-term relationships between brands and influencers.

Key Responsibilities:

Influencer Identification & Recruitment:


Research and identify relevant influencers who align with the brand’s values and target audience. (Including plugging to the deck/DAG)
Build and maintain a roster of influencers across various niches (e.g., fashion, beauty, tech, etc.).
Conduct outreach to potential influencers for collaboration.
Understanding all client brands in detail.


Campaign Strategy & Planning:


Collaborate with the marketing team to create influencer marketing strategies.
Develop content calendars and timelines for influencer campaigns.
Set clear goals and KPIs for influencer partnerships (brand awareness, conversions, etc.).
Presentation to client on the choice of Influencer selections.


Negotiation & Contract Management:


Negotiate rates and terms with influencers based on campaign goals, reach, and budget.
Draft and manage contracts that clearly define deliverables, timelines, and expectations.
Ensure all collaborations are legally compliant and transparent.


Campaign Execution & Monitoring:


Oversee the execution of influencer campaigns, ensuring influencers follow guidelines and timelines.
Track the performance of influencer content in terms of engagement, reach, and ROI.
Provide influencers with the necessary materials (e.g., product samples, brand guidelines, etc.).


Relationship Management:


Foster positive, long-term relationships with influencers.
Manage influencer feedback and address any issues that arise during the collaboration.
Maintain regular communication and ensure influencers feel valued.


Reporting & Analytics:


Measure the success of influencer campaigns and generate reports for stakeholders.
Analyze engagement metrics, conversion rates, and other performance data.
Calendar Organization: Maintain and organize personal and team calendars, ensuring there are no scheduling conflicts and all deadlines are met.
Time Management: Send reminders for important deadlines, meetings, and events to ensure tasks are completed on time.
Travel Coordination: Assist with booking and organizing travel, including flight, accommodation, and transportation arrangements for business trips. Suggest adjustments and improvements based on insights.
Monthly/Quarterly/Weekly Reports: Assist in preparing and compiling monthly or quarterly performance reports summarizing key metrics, insights, and recommendations.


Trend Analysis & Industry Insights:


Stay updated on influencer marketing trends, tools, and best practices.
Keep an eye on competitor campaigns and industry shifts to stay ahead


Curation of Digital Proposals:


Identifying opportunities where brands can be incorporated and sharing the proposals to clients on a weekly basis


Other Roles:


Content Strategy: Support in content calendars creation and content scheduling
Engagement on Social Media: Manage and monitor social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) by responding to comments, messages, and mentions.
Campaign Planning Assistance: Collaborate with teams to assist in the development of marketing strategies, including influencer marketing and social media campaigns.


Key Competencies:


Minimum of 3 years of experience in influencer marketing.
Bachelor's degree in Marketing, Digital Marketing, Communications, Business, or a related field.
Professional certifications in digital marketing are an added advantage.
Proven experience managing and leading digital marketing teams.
Strong background in data analytics and reporting.
Strong strategic thinking and problem-solving abilities.
Excellent leadership and team management skills.
Expertise in digital advertising platforms and tools.
Data-driven decision-making and analytical skills.
Strong project management and organizational skills. more

Key Responsibilities:

The mission of the Graphic Designer at The Digital Monkeys Limited is to execute visually captivating and innovative content in alignment with our clients' strategic objectives. Working under the guidance of the Art Director, the Graphic Designer utilizes suitable design techniques and tools to deliver high-quality visuals that elevate brand engagement and contribute to... business achievements. This role emphasizes the execution of creative concepts while prioritizing client satisfaction and personal development within the design field. Responsibilities include:


Generate visually appealing and innovative designs that meet client requirements and align with brand guidelines.
Ensure the quality of design output by paying attention to detail and adhering to design best practices.
Execute design tasks within specified deadlines and service level agreements (SLAs) to ensure timely delivery of projects. Manage time effectively to prioritize tasks and meet project milestones.
Demonstrate efficiency in executing design projects without compromising on quality.
Adapt quickly to changing project requirements and work efficiently to meet tight deadlines.
Collaborate effectively with team members, including other designers, copywriters, and project managers, to achieve project objectives.
Communicating openly and constructively contribute to brainstorming sessions and design reviews.
Provide guidance and mentorship to junior designers, supporting their skill development and professional growth.
Share knowledge, resources, and feedback to help junior designers improve their design capabilities.
Stay updated with industry trends, design tools, and techniques through continuous learning and professional development.
Actively seek opportunities to expand skills and knowledge in graphic design and related areas.
Ensure compliance with project management protocols by utilizing Monday.com for task management and collaboration.
Keep project statuses updated and communicate effectively within the team using the platform.


Qualifications:


Bachelor's degree / diploma in Graphic Design or related field
3 - 5 years of experience in graphic design / art direction
Proficient in Adobe Creative Suite i.e. illustrator, photoshop & indesign
Strong Communication, conceptual thinking, typography skills and design skills
Portfolio of work more

Mission for the role:

To create and deliver award winning, creative, and engaging social media content in the form of videos, reels, images and infographics for our clients. The content should hit and surpass the client’s KPIs.

Key Responsibilities:

Create various forms of social media content—text captions, videos, and images—suitable for the various social media platforms, X, TikTok,... Facebook, Instagram, and YouTube.
Publish posts according to the established social media content calendar.
Collaborate with the marketing team to ensure that every piece of content is relevant and helps the company maximize engagement, reach, and sales.
Ensure every piece of content you create aligns with the client's brand voice.
Continuous Learning & Development

Key Performance Indicators:
KPI
Content Performance- 30%

Creativity and quality of output that is able to win awards
Meeting and Exceeding Client Engagement Rates
Client Satisfaction

Hitting Client Service Level Agreements- 30%

Submission of content Calendars on time
Submission of Social Media Reports on Time
Submission of Quarterly Social Media Reports
Speed of execution

Agency Systems & Process Compliance- 20%
Teamwork- 15%
Continuous Learning & Development- 5%
Key Requirements:

The Social Media Manager/Content Creator plays a key role on the digital team servicing our clients. This hands-on role is responsible for ideating, creating, and publishing engaging content that ensures we're bringing our clients’ stories to life across social platforms

The key requirements for the role are:

Deep knowledge of social media trends, hashtags, and engagement strategy.
Ability to work with creative tools like Adobe Suite, Canva, CapCut
Proven experience in creating engaging content on different social media platforms—X, TikTok, Facebook, Instagram, and YouTube.
Ability to turn a concept into compelling content.
Ability to incorporate our clients brand voice and identity in digital content
Extensive knowledge of the popular social media platforms

Key Competencies:
The key competencies for the role are:

Creativity & and innovation: Strong conceptual thinking, artistic skills, and overall design skills.
Strong Communication skills
Strong initiative and teamwork
Attention to detail
Reliability: Trustworthy and consistent in delivering quality work.
Technical Proficiency: Expertise in Adobe Creative Suite, particularly Illustrator, Photoshop, and InDesign.
Strong Work Ethic: Willingness to work smart and put in the extra hours when needed.
Proactivity: Self-driven with a knack for bringing fresh ideas to the table.
Resilience: Maintains composure and performance under pressure.
Openness to Feedback: Welcomes constructive criticism and adapts to feedback.

Sample Day-to-Day Responsibilities

Maintain a strong, authentic, and effective brand tone and voice for your clients on social media.
Own the execution of our clients’ content calendars from content ideation to execution and publishing across multiple social media platforms; this includes community engagement and monitoring.
Create engaging organic social content for pre-planned, real-time, and live-coverage moments; this includes designed assets and video.
Develop digital, social, and influencer activations in support of client marketing efforts on an ongoing basis and around key brand milestones, this could include existing clients and prospective clients in a pitch scenario.
Support the execution of influencer campaigns.
Identify opportunities to grow social media impact and shift content strategies through recurring analysis of channel health and content performance KPIs.
Generate social data reports with actionable takeaways, inclusive of content performance and social listening, around key client moments.
Manage multiple projects in a fast-paced creative environment with a keen eye for detail and calmness under pressure.
Clearly and confidently communicate recommendations, both informally to internal team members and more formally to clients.

This job is a perfect fit if you:

Have a strong perspective on what makes content marketing efforts stand out and perform in a crowded marketplace.
Love creating content inspired by cultural trends, industry knowledge, and social insights
Champion social communities and advocate for the fan voice.
Live for trending topics, new features, and emerging platforms • Maintain a positive attitude under pressure.
Are passionate about live events, entertainment, and/or the arts .

Necessary Qualifications

4-6 years of digital content experience, 2-3 of those specifically in social .
Unmatched enthusiasm for social media and fluency across the various platforms.
Strong creative writing and content creation skills (design, video editing.)
Proven experience with using creative tools to edit and create both video and still assets (i.e. Adobe Suite, Canva, CapCut etc.).
Proven experience with social media management and reporting tools (i.e. native platforms, Sprout Social, HeyOrca, etc.).
Impeccable interpersonal communication skills.
Experience presenting creative or social ideas clearly and effectively to a variety of stakeholders .
Ability to shift priorities and problem-solve in a timely manner.
Positive attitude and collaborative mindset.
Willingness to work, and flexibility to work nights and/or weekends as needed (i.e. social coverage of an event or as part of an “on-call” schedule).
A passion for live events, entertainment, and/or the arts; working experience in these industries (FMCG, Retail, Beauty or Pharma), agency is a must.
The Digital Monkeys is a dynamic, growing team with a start-up mentality. Individuals applying should be excited by the potential to join a fast-moving team, with big ambitions, and be willing to jump in to ensure group success. more

Key Responsibilities:
Finance:

Weekly/Monthly WHT and WHVAT reconciliation in iTax
Recording payments received from clients
Documentation of supplier invoices
Coordinating internal purchase requisitions and managing petty cash
Ensure accurate financial documentation of company expenses across all forms of payment
Invoicing and financial reporting

Collections:

Bi-weekly... correspondence with clients on outstanding invoices with the aim of reducing our collection period to 45 days. Includes weekly client visits\

Legal:

Coordinating with legal consultant to ensure all contracts are renewed on time and new contracts go out within 24-72 hours of receipt
Customization of existing contract templates for the specific need with the aim of halving the contract process

Operations:

Design and implement a system that ensures the company operates smoothly and has everything it needs to function efficiently and effectively
Business strategy and model research assistance
Creation and presentation of standard operating procedures in collaboration with different departments with the aim of getting ISO certified

Human Resource:

Screening candidates and reference interviews
Supporting the recruitment process with the aim of halving the lead time between job advertising and selection
Employee onboarding

Learning and Development:

Continuous learning with a target of completing 4 courses in a year relevant to expertise

Key Competencies:

Sets high standards and goals
Organization and planning
Written & Oral Communication
Attention to detail
Proactivity/takes initiative
Brainpower/learns quickly
Aggressive & moves fast
Strategic thinking
Analysis skills
Work ethic and follows through on commitments
Research skills
Flexible/adaptable
Open to criticism and others’ ideas
Teamwork
Takes ownership and holds people accountable more

Responsibilities

Collaborate with the team to ensure consistency of designs across various media outlets
Create compelling and effective logos, designs, print and digital media
Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

KPIs

Speed
Creativity

Key competencies for the role of graphic designer:

Reliability.... You need to be trustworthy & consistent
Proficient with the Adobe Suite especially Illustrator, Photoshop and Indesign
Creativity/innovation. Generates new and innovative approaches to problems.
Efficiency. Able to produce significant output with minimal wasted effort.
Work ethic. Possesses a strong willingness to work smart and sometimes long hours to get the job done. Output over everything
Proactivity. Acts without being told what to do. Brings new ideas to the company.
Calm under pressure. Maintains stable performance when under heavy pressure or stress.
Openness to a critique approach to feedback. Often solicits feedback and reacts calmly to criticism or negative feedback.
High level of emotional energy

Qualifications

Bachelor's degree in Graphic Design or related field
2-4 years of experience in graphic design
Proficient in Adobe Creative Suite
Strong communication, conceptual thinking, typography skills and design skills
Portfolio of work more

Key responsibilities

Design and execute social media strategies across our social media platforms.
Collaborate with content development and marketing teams to cover the target audience.
Coordinate with Social Media Manager and Digital Strategist to create quality content daily.
Social Media Management: Enhancing the brand and building strong online communities through various social media... platforms, including Facebook, Instagram, Twitter, LinkedIn, TikTok and Youtube.
Social media campaigns that help to achieve set marketing goals and KPIs.
Designing and implementing the social media strategy and content calendar to align with business goals, generating, publishing, and sharing engaging content daily.
LeadGen Marketing Content: Creating external marketing content that will be used to engage both our existing and prospective clients, such as blog, video, and report content.
Assist with performance marketing (ad campaigns on different platforms).
Perform research on current benchmark trends and audience preferences across various social media platforms, as well as monitoring competition to ensure competitive growth.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
Essential criteria

Bachelor’s degree in Communications, Marketing, Journalism or related field. Proven work experience as Social Media Strategist, Social Media Marketer, or similar role.
5 years experience in social media strategy and planning in a client-centered (preferably agency) environment
Professional experience developing social media strategy and online advertising campaigns.
Strong passion for, and knowledge of, digital marketing, technology, social platforms, mobile marketing and emerging media, but also of the traditional advertising mix as well.
Proven ability to bring strategic challenges to life in a way that convinces and inspires.
Proven ability to work under pressure, against tight deadlines and fast-paced objectives, across multiple clients.
Proven ability to work with a team, but also an entrepreneurial and resourceful independent thinker.
Excellent public speaking and presentation skills. more

Key responsibilities

Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.
Support and educate customers, providing digital customer assistance using digital channels to meet their needs.
Liaising with customers regarding queries, claims and complaints ensuring they are dealt with efficiently and inline with company... guidelines.
Proactively identify and escalate risks, taking responsibility for complying with all policies procedures and regulatory requirements, particularly on our Social Media channels where responses are highly visible and can be shared.
Personalize each customer interaction in order to make them as engaging and impactful as possible.
Investigate and resolve customer inquiries and complaints across our multi-channel operation.
Ensure excellent customer service at the first point of contact by social media.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
Essential criteria

You'll need a high level of written and verbal communication skills, with accurate grammar and spelling, and the ability to engage with customers using personality, matching your communication style to the channel the customer is using.
The ability to build strong relationships with external and internal stakeholders and continually manage them
Previous customer service experience, particularly with written forms of customer service.
Ability to follow processes but also think on your feet and be adaptable.
Understand and anticipate customer needs.
A real desire to go above and beyond for customers.
Ability to grow, adapt and change accommodating business needs and priorities.
A proven ability to prioritize your own work stack.
2+ years' experience and a proven track record of multiple channel engagement. more

Key responsibilities

Perform client, market and competitor research and analysis.
Deliver paid advertising campaigns in line with the agreed strategy and brief.
Analyze campaign performance and provide recommendations for improving traffic and ROI.
Optimisation of performance campaigns across digital paid marketing channels.
Produce insightful client reports that provide feedback on... client’s accounts with recommendations that take into account the wider implications for ROI.
Keep up to date on new industry developments and share best practices with the digital delivery team.
Liaise with clients and attend relevant client meetings where required.
Help develop opportunities and new business pitches where appropriate Collaborate across multi-disciplines, to promote a culture of shared knowledge and understanding.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
Essential criteria

Bachelor’s degree in Communications, Marketing, Journalism or related field. Proven work experience as Digital Media Strategist / Media Buyer or similar role.
5 years experience in digital media strategy and planning in a client-centered (preferably agency) environment.
You should also be Google Ads & Google Analytics certified or working towards it.
Recent PPC & social advertising experience, -including the management of accounts across a wide variety of markets, ideally across EMEA, at an agency environment.
Demonstrable knowledge and understanding of at least two of the following industries: Finance, Ecommerce (Retail), B2B Tech, FMCG or Healthcare
Experience of using multiple paid advertising platforms.
An ability to produce accurate and insightful reports.
Proven ability to work under pressure, against tight deadlines and fast-paced objectives, across multiple clients.
Proven ability to work with a team, but also an entrepreneurial and resourceful independent thinker.
Excellent public speaking and presentation skills.
A strong customer service orientation and the ability to quickly form customer relationships. more