Job Purpose:The purpose of the Warehouse Associate Driver is to deliver product in a safe and timely manner and perform a variety of warehouse tasks efficiently, safely, and accurately to ensure customer service excellence.

Job Duties and Responsibilities:• Deliver specified product to various locations in a safe and efficient manner by driving short and long distances during the day•... Coordinate with management to ensure safe and efficient delivery routes• Verify with the customer at the time of delivery that the correct product was delivered in satisfactory condition• Perform loading and unloading of the truck as needed• Maintain all required certifications required by DOT, OSHA, and company safety programs• Ensure all required paperwork, including but not limited to shipping papers and Hazmat paperwork, is accurately completed and in possession• Perform pre- and post-trip truck inspections• Maintain truck maintenance records• Notify management of any safety issues with company vehicles• Verify, receive, and put away incoming stock• Pull, pack, stage, and ship outgoing orders and transfers• Assist customers with orders, as needed• Assist customers in processing returns of warranty items and stock items• Operate handheld scanners to receive, move, and track inventory in and out of the facility• Assist management with inventory accuracy, including cycle counts and physical inventory• Maintain cleanliness of warehouse and common areas to ensure an orderly and safe work environment• Participate in after-hours training classes• Work overtime as assigned• Work cooperatively with others• Comply with all company policies and procedures• Maintain regular, punctual, and reliable physical attendance

While performing the duties of this job, the employee is required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must lift and/or move up to 60 pounds. The employee may work in environments as cold as 20 degrees or as hot as 105 degrees. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

All tasks described in these Job Duties and Responsibilities are considered essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:• High School Diploma or equivalent• Commercial Driver’s License (CDL) with Hazmat endorsement, as needed• 1 year of delivery truck driving experience• 1 year of forklift and warehouse experience• 1 year of customer service experience, preferred• Proficient in computer and inventory systems, preferred• Must be 21 years of age• Possess a valid driver’s license• Maintain a satisfactory driving record as determined by Company Driver Policies• Qualify for and remain insurable under Company liability insurance policy• Meet federal and state requirements to operate the vehicle

Travel Requirement:• 0% travel that would require an overnight stay

Other:This job description is not an exhaustive list of all functions that the employee may be required to perform, and additional duties may be assigned.

Job Location:
- Albany            
408 South Westover Boulevard Albany, GA 31707‎
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.‎
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.‎‎
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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. more

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with... our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.
Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.Provides product information, resolves issues efficiently, and maintains accurate customer records.Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.
Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.
Travel Requirements:

This role has no travel requirements.
Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.
Working Conditions:

This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.
Minimum Qualifications:

Proven customer service and phone handling experience with active listening skills.Familiarity with CRM systems and ERP platforms for order entry and cash transactions.Strong interpersonal skills with a team-oriented, safety-conscious mindset.Demonstrated ability to support sales and identify new opportunities.Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.Valid driver’s license, clean driving record, and reliable transportation.Authorized to work in the U.S. without sponsorship.Able to pass background checks and drug screening,Bilingual (English/Spanish) preferredIntermediate ERP system skills for transaction managementExperience in B2B relationship management within building materials distribution
Preferred Qualifications:

Proven sales and customer support experience.Strong communication, presentation, and active listening skills.Skilled in multitasking, prioritization, and time management.Proficient in CRM and ERP systems for tracking and transactions.Effective problem-solving and collaboration across departments.Strong product knowledge and interest in building materials.Bilingual (English/Spanish) preferred, other languages a plus.Analytical mindset with ability to interpret sales data.Committed to continuous learning and professional growth.Valid driver’s license, clean record, and reliable transportation.Authorized to work in the U.S. without sponsorship.Able to pass background checks and drug screening.
Minimum Education:

A high school diploma or equivalent is required.
Preferred Education:

Associate's or bachelor's degree in communications or business management.
Minimum Years Of Work Experience:

1-2 years of customer service experience.
Certifications:

No certifications are required.
Competencies:

Customer Focus: Builds strong relationships and delivers personalized service.Effective Communication: Clear, professional verbal and written interactions.Sales Acumen: Identifies opportunities and drives business growth.CRM & ERP Proficiency: Manages customer data and transactions efficiently.Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.Problem Solving: Resolves issues with strategic thinking and empathy.Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.Innovation & Learning: Adapts quickly and embraces continuous development.Trust & Integrity: Demonstrates reliability and alignment with company values.Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.Bilingual Advantage: English/Spanish fluency preferred; other languages a plus.


Job Location:
SRS Building Products - Evansville      
320 N. Congress Avenue Evansville, IN 47715 
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.  Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. 
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