Assistant General Manager- Manchester 


What's in it for you?


- Weekly Pay

- Team meal whilst on shift prepared by our chefs 

- Soho Friends Membership

- 50% Team discount on Food & Drink, 7 days a week

- Team Room Rates; Any Bedroom, Any House, $100 a night

- Health Cash Plan (option to add children)

- Dental Plan (option to add children)

- Birthday Day Off

- Discount on... Cowshed products and Soho Home (up to 50%)

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally

- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more




Soho House Manchester

Located in the St John’s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members’ restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.


 

The Role… 

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimise performance and profitability.

Main Duties…


- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.

- A strong understanding of product from food and drink to accommodation.

- Implementing, overseeing and understanding the commercial viability of your business.

- Effective hands-on day to day management and problem solving both front and back of house operations.

- MNE overview, understanding, direction and strategy.

- Effective communication with internal and external stake holders.

- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.

- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.

- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.

- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.

- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager




What we are looking for...


- Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity

- Innovator and influencer with previous experience managing F&B operations

- Excellent interpersonal skills and ability to build relationships (internal and external)

- Strong attention to details

- Excellent customer service

- Fluent in English

- Organised and reliable

- Ability to work and maximize relationships within a diverse team

- Computer literacy within Opera, Micros and Adaco advantageous

- Full understanding of local authority requirements

- Personal license holder

- SIA knowledge, understanding and experience



 


Physical Requirements:


- Must be able to seize, grasp, turn and hold objects by hand

- Able to work on your feet for at least 8 hours

- Occasionally kneel, bend, crouch and climb as required




Expected working hours for a General Manager:


- Varying shift times across the seven days, to include working evenings, weekends, opens & closes 




 

 

 

 

 

 
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The role…

At Le Vallauris Restaurant, the host is the first point of contact for guests and members, from the moment they arrive until they are seated to dine. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or Restaurant, using OpenTable.

The Host, has acute people skills and promotes positive experience from the moment... anyone arrives up and through their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

As a successful Host, you may be responsible for training other reception team members on the processes and service standards set at Le Vallauris. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and that tables are ready for the reservation’s arrival.

Main Duties


- Ensure every member and guest is welcomed by name (if local/immediately applicable) and new guests are welcomed in a warm,hospitable manner

- Answer the phone lines in a kind and professional way and confidently answer standard Q&A regarding menus, hours of operation, general inquiries, deliveries, messages for guests, members, and from employees; among other inquiries in full and with complete detail.

- Create reservations in Open Table for guests over the phone or in person

- Punctuate all calls and interactions with friendliness, accuracy, and discretion

- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

- Show welcome hospitality to guests and members, sharing any guest concerns or positive feedback to management to assess if follow up is needed

- Influence a fun and positive atmosphere by being approachable and professional

- Performs other duties as assigned by supervisor/manager



Required Skills/Qualifications


- Minimum of 1 year's  experience in a similar host role

- Must have OpenTable experience

- Must have experience answering  phone lines and answering inquiries professionally, timely and to the best of your abilities.

- Problem solving skills and bring conflict resolution to any anticipated or current matter

- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

- Strong communication skills and ability to understand and follow written and verbal instructions

- Flexible schedule and ability to work nights, weekends and holidays (as needed)



Physical Requirements


- Must be able to seize, grasp, turn and hold objects with hands.

- Must be able to work on your feet for at least 8-10 hours.

- Fast paced movements occasionally required to go from one part of the club to others.

- Must be able to understand and communicate clearly with guests, members, and coworkers.

- Must be able to reach and handle the computer, keyboard, and desktop items.

- Occasionally kneel, bend, crouch and climb as required.



Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.


- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

- Paid Time Off: Full-Time Employees have sick days + vacation days

- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

- Learning & Development: An extensive range of internally and externally run courses are available for all employees.

- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.


In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$20—$20 USD more