Overall Purpose of Role:
Client service officers are the frontline employees of many companies. They interact with customers on a daily basis, providing them with information about products and services, answering questions, resolving issues, etc. The job holder is responsible for ensuring that clients have a positive experience with the company.
Duties and Responsibilities:
The duties provided... below are general guidelines for the job description.
The executive could be asked from time to time to do work outside of those listed below but will still be relevant to the position.

Handling of all General Customer inquiries with regards to FX trades on our MT5 system.
 Train clients on system functionality across all product offerings.
Monitor application and system events and notify clients of potential problems across all product offerings.
Support Application Programming Interface (API) connections.
Customer account and user set-ups.
Customer issue resolution, on live chat, phone calls and emails.
Actioning change requests on behalf of clients.
Investigating trade breaks on behalf of clients.
Assisting clients access the system where necessary.
Provide a professional, efficient, accurate and customer-oriented service in line with agreed standards and processes.
Build a strong relationship with clients and team members to improve efficiency in processing of client transactions.
Prioritizing workload as required and ensuring all client queries, support and transaction on chat, email and phone calls are resolved.
Assist with ad hoc projects as assigned by the department manager.
Comply with all CMA, AML, data protection and compliance regulations.

Skills and Competencies:
Superior interpersonal and communication skills, written and verbal.

Ability to communicate, convince and challenge.
Proactivity, autonomy, self-starter attitude.
Ability to listen and excellent sense of service.
Discipline, organization, and rigor.
Flexibility, investment, and constructive spirit.
Result orientation and tenacity.
Good English language (verbal and written) and customer service skills.
Able to work on a changing monthly rota basis (including some weekends and public holidays).
Professional customer service telephone etiquette.
Ability to work within a team and autonomously.
Result orientation and tenacity. Ability to identify and raise issues as soon as they arise.
Google Analytics experience.
Account management experience.

Educational / Experience Requirements:

Minimum of a bachelor’s degree in a business-related field.
At least 2 years’ experience in a customer service role more

Position Summary

The Account Manager will be a member of the primary contact team for leads interested in trading global financial markets. This person will be responsible for assisting his lead database make the most of their desire to trade in global financial markets. 
They will take leads from curious onlookers to active traders. They will give leads an introduction to financial markets,... our products, trading platform features and specifications, while projecting a professional company image through voice and online interactions.
The duties provided below are general guideline for the job description.
The executive could be asked from time to time to work outside the scope listed below but will still be relevant to the position.

Duties and Responsibilities
The Account Manager will be able to take ownership of a timely and effective customer journey that involves but not limited to.

Introducing customers to our product and brand.
Answering client inquiries.
Solving customer issues.
Customer satisfaction and engagement.
Keep projecting unmatched confidence in product knowledge.
Initiating new lead contacts and relationships.
Maintaining timely follow-up with established connections.
Utilizing, call, email and online and all authorized channels of communication.

Sales Acquisition.

Manage a lead database and graduate them down the sales funnel in a timely manner.
Manage large amounts of inbound and outbound calls while delivering exemplary service and value to the leads.
Following call “scripts” when handling different topics and being natural in all your conversations with leads.
Judging and Identifying customers’ needs, clarifying information, researching, and providing solutions and seizing opportunities to upsell products when the need arises.
Build sustainable relationships by looking out for the leads’ best interests and building product knowledge.
Informing leads about company resources at their disposal to grow and learn more about our financial products.
Accurately log and record all customer conversations according to given procedures.
Meet daily targets.
Continuously improve your product knowledge and performance level.
Identify and escalate issues to supervisors.
Provide product and service information to customers concisely.

Sales Service

Answer incoming calls and give callbacks to leads who want to make inquiries.
Responding to customer’s emails.
Record and report customer complaints to the relevant department.
Recognize, document, and alert the management team of trends in customer calls.
Answer incoming calls and give callbacks to leads who want to make inquiries.
Responding to customer’s emails.
Record and report customer complaints to the relevant department.
Recognize, document, and alert the management team of trends in customer calls. more

The ideal candidate will be a results-driven and reliable individual who is looking to grow with the business through commitment and high-quality work. The Junior IT Analyst will provide first and second line technical support to SCFM limited internal staff and must be able to work whilst communicating with the Group Infrastructure and Security team Globally.
The objective of the role is to... provide L1 and L2 support to the employees and staff of the local office in Nairobi.
Onboarding

New starter requests
Hardware allocation
Ticket creation
User profiling and setup
IT inductions

Offboarding

Leaver requests
Revoke system access
Protection of Scope Market Systems
Hardware collection

System setup and profile creation

Azure Active Directory
Provision access groups
Active Directory profile creation
Active Directory profile deletion
Desktop enrolment
OU management
GPO management

Microsoft Office 365

Exchange Email
365 group management
SharePoint
OneDrive
Microsoft Teams
oom
Atlassian

Jira
Confluence



LastPass

DocuSign
Azure Defender
Endpoint protection
Disc Encryption
Ransomware protection
Peripheral Control
Web Control
DLP (data loss prevention)
Threat detection and cleanup
Jira Service Desk
Windows 10 / 11 support
Windows Server support
Mac Support
VPN setup and support
VoIP setup, provisioning, and support

Operational Support

Local server room
Firewalls
Switches
Wi-Fi
CCTV
Patch management
Racking of servers
Changing failed components (HDD, PSU)
Power and cooling

Workstation Setups
Floor walking and troubleshooting issues
Patching of data around the office
Floor walking to ensure local support
Printer support
Physical telecoms installation
Biometric device setup and support
Jira Service Desk ticket processing
CRM Support
VoIP support
Asset & Inventory Management
Support day to day local IT requests
Procurement of IT hardware and software locally.
Build relationships with 3rd party vendors.
Ticket logging and response
Production of online documentation
Execution of current ITOC processes and procedures
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Setup and support conference systems
Ensure employees know how to use business tools provided
Ability to meet deadlines and manage stress effectively in high-pressure situations
Participate in weekend and after-hours maintenance.



Skills and Competencies

Willingness to learn on the job as well as working in a fast-paced environment.
Can do attitude with ability to work in virtual environment.
Ability to communicate, convince and challenge.
Self-motivated
Proactivity, autonomy, self-starter attitude
Excellent communication skills with the ability to interact with all levels of the corporate hierarchy.
Security / cyber security interest
Windows Support
Mac Support
Windows Server and Active Directory administration
Azure Active Directory
VOIP Support

Educational/Experience Requirements

Microsoft Windows Environment support experience
Basic Support of mobile devices (IOS, Android)
Knowledge of computer hardware
Knowledge of network standards
Excellent communication skills with the ability to interact with all levels of the organization.
Dip/BSc/MSc in Information Technology or any other relevant field. (Desirable)
Professional Certifications. (Desirable) more

Position Summary
As a Social Media Manager, you will be responsible for developing and implementing our Social Media strategy to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.
Candidate Requirements

Proven work experience as a social media manager
Excellent content strategy creation and copy... writing skills.
Social Media Strategist using social media for brand awareness and impressions.
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other digital media best practices
Understanding of SEO and web traffic metrics
Experience with doing audience and buyer persona research.
Good knowledge of social media KPIs
Familiarity with web design and publishing
Excellent multitasking skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Excellent interpersonal, presentation and communication skills
Experience launching community initiatives (e.g., building an online forum, starting an ambassador program, creating an event series, and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g., repeat attendance at events)
Hands-on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Strong interpersonal and communication skills, written and verbal
Great attention to detail.
Proactivity, autonomy, self-starter attitude.
Ability to work within rules and guidelines
Discipline, organization, rigor. Ability to prioritize own workload.
Ability to work within a team and autonomously
Result orientation and tenacity. Ability to identify and raise issues as soon as they arise.
Google Analytics experience.
Account management experience.
Confident with Microsoft Excel. more

Job Summary
Client service officers are the frontline employees of many companies. They interact with customers on a daily basis, providing them with information about products and services, answering questions, resolving issues, etc. The job holder is responsible for ensuring that clients have a positive experience with the company.
Candidate Requirements

Superior interpersonal and... communication skills, written and verbal.
Ability to communicate, convince and challenge.
Proactivity, autonomy, self-starter attitude.
Ability to listen and excellent sense of service.
Discipline, organization and rigor.
Flexibility, investment and constructive spirit.
Result orientation and tenacity.
Good English language (verbal and written) and customer service skills.
Able to work on a changing monthly rota basis (including some weekends and public holidays).
Professional customer service telephone etiquette.

The duties provided below are general guideline for the job description. The executive could be asked from time to time to do work outside of those listed below but will still be relevant to the position.
Duties and Responsibilities

Handling of all General Customer inquiries with regards to FX trades on our MT5 system.
Train clients on system functionality across all product offerings.
Monitor application and system events and notify clients of potential problems across all product offerings.
Support Application Programming Interface (API) connections.
Customer account and user set-ups.
Customer issue resolution, on live chat, phone calls and emails.
Actioning change requests on behalf of clients.
Investigating trade breaks on behalf of clients.
Assisting clients access the system where necessary.
Provide a professional, efficient, accurate and customer-oriented service in line with agreed standards and processes. 
Build a strong relationship with clients and team members in order to improve efficiency in processing of client transactions. 
Prioritizing workload as required and ensuring all client queries, support and transaction on chat, email and phone calls are resolved. 
Assist with ad hoc projects as assigned by the department manager. 
Comply with all CMA, AML, data protection and compliance regulations. more

Job Summary

The position holder will be responsible for entire process of strategically defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos
They will also be responsible for creating outstanding artworks, video edits for the brand across all Scope Markets channels and media.
The individual will work within the Marketing team. Content... created will be around experiences across the customer life-cycle and relatable to formulate the visual representation of our brand, explain our products and services to engage multiple audiences across various social media channels.

Duties and responsibilities

Developing design concepts that are in line with the business purpose
Ensure final graphics and layouts are visually appealing and on-brand
Thinking creatively and strategically to produce new ideas and concepts and developing interactive design with time and budget constraints
Identifies, selects, and coordinates vendors for printing and publication services, as appropriate to the project
Post-Production: colour grading, sound design and mixing, encoding, mastering, archiving, etc.
Capture: development of media assets
Work closely with the content creator and social media manager to create the monthly content calendar.
Create and design various materials for digital and print that communicate brand campaigns and initiatives.
Produce and execute storyboard, designs, concepts, to illustrate the entire story or experience of an idea.
Oversee and coordinate the production process; develop and write printing and/or other production specifications, and select appropriate production media and materials
Video Editing: Work with production agency to polish and give final files from raw video clips and other required edits.
Work with all departments to ascertain needs and to develop graphic directions, concepts, and specifications for assigned projects.
Partner with the Marketing Manager and the multidisciplinary marketing creative team to conceptualize and bring engaging experiences to life across channels.
Partner and establish a strong rapport with Copywriters, Designers, and marketing specialists to bring our brand to life through online and offline engagements.
Take direction and execute against it with little assistance, work independently and iterate on your work with feedback from stakeholders and members.

Knowledge, Skills and Abilities Required

Expert knowledge of Adobe Premiere CC in conjunction with other Creative Suite applications (Photoshop, Illustrator, Premier pro, After effects, etc.)
Knowledge of principles and practices of graphic design and videography.
Ability to create and produce graphic materials using a range of media, methods, techniques, and equipment.
Ability to communicate effectively, both orally and in writing.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Skills in the utilization of specified computerized graphic design software and programs.
Ability to identify and interpret graphic design needs and develop creative and responsive design concepts.
Ability to develop complex, integrated design, printing, and/or reproduction specifications.
Ability to supervise and train assigned staff.
Ability to compile and prepare graphic production budgets, schedules, and work-plans.
Knowledge of available external graphic design, printing, publication, and associated resources.
Knowledge of graphic layout videography and photographic requirements and procedures, including programming and operating reprographic equipment.
Knowledge of printing and/or reproduction processes and techniques.
Budget development and management skills as related to the production of new digital or traditional media communications.

Requirements

Certification degree from an accredited university, college, or private design school.
Minimum 4 years working in a busy advertising agency or a similar role in a corporate establishment.
Portfolio with a track record in content calendar creation and marketing campaign ideation. more