Job Summary:

To manage and deliver effective procurement and purchasing services to all areas of the business whilst establishing the best practice procurement and purchasing systems and procedures. The role holder will enhance purchasing processes and align the procurement function with the organizational strategy in supporting the Bank’s operations and mission.

Key... Responsibilities:


Receiving and reviewing requisitions from users to confirm that specifications are clear. 
Issue RFQs to potential suppliers, analysis and award of the same.
Maintain up-to-date records of the contract repository 
Tracking auto renewal and expiration dates and triggering the contracting process with user departments in good time. 
Expediting contract approval with the relevant parties. 
Completion and Issuance of Local Purchase Orders.
Monitoring deliveries from suppliers to ensure conformity with specifications.  


Personal Attributes: 


Team player 
Results Oriented
Effective Communication – verbal and written
Self-drive with ability to work with minimum supervision 
Initiative
Thoroughness
High level of Integrity.


Knowledge and Skills Required:


 Negotiation Skills 
Analytical and Presentation Skills 
Interpersonal Skills 
Knowledge of basic contract laws 
Knowledge of procurement and purchasing procedures


Professional & Educational Requirements: 


Bachelor’s Degree in Procurement & Supply Chain Management, and/or Business-related field. 
Member of a professional body e.g KISM, CIPS. more

JOB SUMMARY:

The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SMEs within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

KEY RESPONSIBILITIES:

Strategy - 20%


To support the branches in increasing business in the... sectors and segments allocated.
Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank.


Acquisition: Business Development - 35%


To onboard new customers so as to grow the Bank's liabilities, Assets and NFI 
To service existing customers so as to continuously grow the Bank's liabilities, Assets and NFI 
To increase product usage amongst existing customers in the portfolio assigned 
To increase account activity and utilization amongst existing customers in the portfolio assigned 
To ensure continuous engagement 
To play a key role in product development relevant to the SME Banking sector. 
To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times. 
To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity. 
To ensure continuous improvement in customer service and implementing effective retention of customers within the corporate banking framework.


Cross-sell, Retention & Servicing of Clients - 25%


Provide advice on potential financial solutions based on identified needs
Understand and Resolve and where necessary, escalate client queries in a timely and appropriate manner 
Analyze financial requirements of customer and match with the Bank’s product offerings 
To grow the Bank's wallet share in the SME banking sector within the designated portfolio / segment. 
To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times. 
Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities 
Ensure renewal of facilities such as overdrafts are undertaken in a timely manner and no limits expire / mature 
Ensure proper communication to clientele in respect to any changes in the Banks services or products
Manage all facilities in the portfolio to maintain an acceptable PAR 
Ensure that the client has an active account by frequently reviewing the account to ensure that there are regular transactions depending on the nature of the clients business.


Compliance - 10% 


To ensure compliance with both internal and external regulatory requirements.
To work closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking.


Talent Management - 5%


Ensure personal development. 
Ensure development of the team by also effectively charting their career paths.


Other - 5% 


To safeguard and promote the bank’s image with the general public.


KEY RELATIONSHIPS:

Direct Reports to this Position;


N/A.


Customers to this Position; 


SME Clientele 
Trade Finance 
Treasury 
All HODs 
Regional Manager 
Branches


Knowledge;


Skills and Experience required for this Role
Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics 
Excellent interpersonal skills 
Excellent communication and presentation skills
Organizing and planning skills 
Information gathering, monitoring and analytical skills
Problem analysis and solving skills
Decision making skills


Competencies required for this Role 


Emotional Intelligence; Dynamic individual with the ability to work under pressure 
A passion for performance, building team play, and achievement in a competitive and dynamic environment 
Commercial awareness and customer focus
Strong networking skills, for both internal and external networks
Delivering Results and Meeting Customer Expectations
Achieving Personal Work Goals and Objectives 
Entrepreneurial and Commercial Thinking
Persuasion and Influencing
Presenting and Communicating Information eloquently 
Relating and Networking 
Working with People


Problem Solving


Ability to maintain a quality Asset book
Ability to handle customer complaints and expectations in a diplomatic way
Ability to foster teamwork with colleagues to enhance a good working environment
Ability to conduct oneself in a professional manner ensuring that the Bank’s image and reputation is protected 
Knowledgeable in analysing of statements of accounts and annual financial reports to ensure that the company’s earnings are correct in terms of industry and period of analysis


Accountability 


Ensuring timely submission of reports 
Ensuring seamless execution of tasks
Ensuring adherence to the department’s SLA 
Ensuring a customer satisfaction/retention mechanism more

JOB SUMMARY:

Assistant Manager, IT Security is responsible for managing and enhancing the organization's cybersecurity framework, safeguarding the bank's systems, data, and network. This role includes deploying, monitoring, and maintaining a variety of security solutions, ensuring the protection of critical banking infrastructure. The Assistant Manager will oversee the deployment and... administration of security technologies, collaborate with the security team, investigate and respond to security incidents, and stay current on evolving cyber threats to ensure a comprehensive defense against cyberattacks.

KEY RESPONSIBILITIES:

Financial - 15%


Ensure that the Bank is protected and least exposed to fraud losses by Ensure the Bank is least exposed to fraud losses by implementing technology prevention and detection measures.
Ensure effective measures are implemented to facilitate maximum recovery of funds lost through fraud.


Customer - 15%


Document, disseminate and maintain the system risk governance methodology, the system risk management policies and the Information Security Policy and Standards in line with minimum Baseline Security Standards and industry best practices and technologies. 
Maintain and enforce the system risk management and Information Security risk management framework/methodology. 
Promote and continuously improve the system risk-related and Information Security related activities.
Monitor and record in the risk register, compliance with the Security Standards, Policies and Architecture.
Assist in addressing regulatory, legal and commercial challenges because of unplanned events in the bank by applying technology based solutions to
Information management and electronic discovery demands.
Communicate with management to ensure support for the information security program.


Operational - 70%


Endpoint Security: Ensuring the protection of all devices (desktops, laptops, mobile devices) within the organization. This includes deploying and managing security solutions such as antivirus software, encryption, and device management tools to prevent malware, data theft, and unauthorized access.
Identity and Access Management (IAM): Managing the processes and technologies that ensure only authorized users can access critical systems and data. This includes overseeing user authentication, role-based access control, password policies, and multi-factor authentication (MFA). 
Network Access Control (NAC): Implementing security policies to control and monitor access to the organization's network. NAC solutions are used to restrict access to network resources based on predefined security policies, ensuring that only trusted and compliant devices are allowed to connect. 
Security Operations: Overseeing daily security activities to monitor, detect, and respond to security incidents. This includes managing security information and event management (SIEM) systems, coordinating with the incident response team, and ensuring overall security monitoring is effective. 
Vulnerability Management: Identifying, assessing, and mitigating security vulnerabilities across the organization’s IT infrastructure. This includes regular vulnerability scans, patch management, and ensuring that identified vulnerabilities are addressed in a timely manner to prevent exploitation.
 Email and Internet Security: Protecting the organization’s email communications and internet usage from threats such as phishing, malware, and spam. This involves deploying and managing email filtering systems, web proxies, and securing web applications to safeguard against cyberattacks.
Network Security: Ensuring the security of the organization's network infrastructure, including firewalls, intrusion prevention systems (IPS), and encryption technologies. The role involves protecting the network perimeter, monitoring traffic for anomalies, and ensuring secure communications both internally and externally.


KEY RELATIONSHIPS:

Direct Reports to this Position


N/A


Customers of this Position


Information Technology team 
All Staff
Auditors


Knowledge, Skills, and Experience Required for this Role


Minimum: A degree in STEM or related field
And Either: CISSP, CEH, CompTIA Security+, CompTIA Linux+, OSCP, CPENT, RHCE, RHCA
Experience: At least three (3) years’ experience in IT Security performing similar role, or At least five (5) years’ experience in Systems Administration (Windows and Linux)


Competencies required for this Role:

Strong Technical Expertise in IT Security


Proficiency in network security, vulnerability management, endpoint protection, and threat detection technologies. 
Expertise in identifying, analyzing, and mitigating security risks across various platforms, including servers, endpoints, and cloud environments. 
In-depth understanding of incident response processes, including detection, analysis, and remediation.


Proven Experience in Deploying and Managing Enterprise-Level Security Solutions


Demonstrated experience in deploying, configuring, and maintaining enterprise-level security solutions such as firewalls, antivirus, intrusion detection/prevention systems (IDS/IPS), and encryption tools.
Ability to manage security solutions across complex IT environments, ensuring consistent enforcement of security policies and practices.


Expertise in Incident Response, Security Analysis, and Vulnerability Management


Strong experience in investigating and responding to security incidents, including malware attacks, data breaches, and network intrusions.
Proficient in conducting vulnerability assessments and implementing vulnerability management programs to identify, prioritize, and remediate security weaknesses.


Familiarity with Security Frameworks


Knowledge of security frameworks and standards, including ISO 27001, NIST, and PCI-DSS, and experience in implementing these frameworks to maintain compliance and best practices. 
Ability to assess, audit, and improve security posture based on these industry standards.


Excellent Problem-Solving, Communication, and Leadership Skills


Strong analytical skills to quickly diagnose security issues, identify root causes, and implement effective solutions. 
Ability to communicate complex security concepts clearly to both technical and non-technical stakeholders. 
Proven leadership abilities, with the capacity to guide and mentor junior team members and coordinate cross-functional teams to address security challenges. more

JOB SUMMARY: 

The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.

KEY RESPONSIBILITIES:

Business Acquisition - 60%


To implement the Bank's business development strategy at branch level including growth in... customer base with concurrent growth in branch liabilities, assets, products per customer.
To formulate and implement branch business plans, forecasts, pipelines and budgets and ensure their control and periodic reviews.
To support marketing initiatives, monitor and provide regular feedback on products performance and ensure branch staff are well versed with all the banks products.
To maintain and submit the Branch Manager - Sales Activity Report on a regular basis as per the agreed SLAs.


Service Delivery - 10%


To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools provided such as the Customer Relationship Management platform.
To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
To maintain the look, feel and physical security of the branch premises for the  benefit of staff and customers.
To adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.


People Management - 20%


To provide leadership, direction to the branch team.
To build, develop and motivate a high performing team through performance coaching and use of the available performance management and talent management tools provided by T & OD.
To identify training gaps and recommend on required training interventions.
To propagate and uphold the SBM Culture and cascade the SBM Vision, Mission, Strategy, Values, 9 Habits and Core competencies to the branch team.


Compliance - 10%


To ensure compliance with both internal and external regulatory requirements.
To work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
To ensure implementation and compliance with operational policies and procedures.


KEY RELATIONSHIPS:

Direct Reports to this Position:


Service Delivery Manager
Relationship Managers and Officers


Customers of this Position:


All Branch clientele


Knowledge; Skills and Experience required for this Role:


Be a holder of Bachelors degree in Business related field.
Professional banking qualifications such as AKIB will be added advantage.
Knowledge of operational policies, procedures and legalities relevant to branch operations.
At least 5 years' managerial experience in the banking industry.


Competencies required for this Role:


 Entrepreneurial and Commercial Thinking
Leading and Supervising
Relating and Networking
Persuading and Influencing
Presenting and Communicating Information
Delivering Results and Meeting Customer Expectations
Deciding and Initiating Action
Planning and Organizing more

JOB SUMMARY

The Director, Human Resources will report to the Chief Executive Officer and will be responsible for overseeing and managing the human resources function. This role is crucial in shaping the workplace culture, fostering collaboration, and ensuring the effective management of the Bank’s workforce. The job holder will build an employer of choice brand, develop and implement the Bank’s... human resources strategy, and build partnerships with the business to ensure alignment of talent strategy and services with the business strategy. The successful candidate will serve as a strategic partner to the Chief Executive Officer and the Executive Team, providing guidance and expertise in all HR functions. This position requires a deep understanding of HR best practices, labor laws, and government regulations for purposes of developing and implementing HR strategies, policies, and programs that align with our organizational goals and objectives. The candidate will also be a key driver of organizational change and fostering a positive work culture.

KEY RESPONSIBILITIES

Strategy:


Design and develop innovative and high-impact human resources strategy aligned to the Bank’s overall strategy.
Be a senior-level advisor to executives and employees regarding human resources trends.
Oversee the implementation of talent and organization strategy and build partnerships with the business and external stakeholders to enable and support implementation.
Provide direction in the development and implementation of talent management policies.
Develop and implement the Bank’s human resources business plan, establishing accountability, identifying solutions to resolve problems, and fostering a diverse workplace that enables all employees to contribute to the Bank at their full potential.
Prepare HR Strategy, budget, and financial obligations.
Manage organizational change to increase employee engagement and productivity.


Talent Management:


Provide leadership in the development and implementation of high-potential programs that involve identification, development, retention, and placements of HIPOs in the Bank.
Oversee the implementation of coaching in the Bank and drive executive coaching for senior management.
Undertake recruitment for key, critical positions that build to the leadership and talent pipeline of the Bank.
Diagnose current and future talent and capability gaps and recommend innovative solutions to fill gaps.
Develop annual workforce plan along with the various business heads and execute the plans through applying creative resourcing techniques.
Implement comprehensive and detailed onboarding plans and ensure seamless integration for all new staff.
Develop and implement programs that focus on creating a leadership pipeline and conduct leadership assessments and provide feedback to the Executive Committee.
Oversee the development of the Bank’s annual training plan and its implementation and ensure alignment with the Talent Management Strategy.
Oversee the development and implementation of career paths.
Develop and oversee the implementation of a succession planning program.


Performance Management:


Embed a performance culture through organization development processes including but not limited to defining and overseeing the implementation of the performance management cycle.
Develop and implement a rigorous approach to candidate assessment, selection, and offer finalization – working closely with the business partners and coordinating senior internal stakeholders.
Develop and implement retention programs for high-performing employees while managing the succession planning strategies.
Oversee and ensure implementation of an effective performance management model including competency modeling.


Employee Relations:


Develop and provide policy advice and guidance on employee relations matters and maintain industrial peace and harmony with both internal and external customers of the Bank. The role also looks at the implementation of the disciplinary and grievance handling policies and procedures taking into account the application of law, organization values, collective bargaining agreement, and the HR & operational policies and procedures.
Participate as the Bank’s lead in the KBA - CBA negotiations, implementation, and any trade disputes that may arise within the Bank and the Industry.


Learning and Development:


Develop and implement the SBM Bank Kenya strategic learning framework, including a robust learning plan, learning calendar, learning journeys, and potential career maps.
Multiply learning delivery strategies embedding technology and entrenching the 70:20:10 model.
Participate in the development of Organizational Development strategies, policies, and processes including review to ensure these are in line with industry and best practice.
Create and implement a learning policy for the Bank.
Manage organization learning and development built out of consolidated individual development plans and training needs analysis.
Undertake annual training needs analysis and develop the annual training budget for the Bank.
Implement the organization training plan, build and generate learning analytics and reports for management consumption and for tracking execution.
Source for learning providers and build a dynamic preferred supplier list relevant to current and future learning needs.
Own and drive the development and dissemination of the SBM Bank Kenya competency framework including self-assessments plus integration with individual development plans and learning solutions.


HR Governance:


Conduct the Human Resources quality assurance function in line with the policies and procedures and provide monthly compliance reports to the Senior Management.
Ensure OSHA committees are running and liaise with Admin & Logistics department and other relevant functions for closure of OSHA audit items.
Coordinate the annual review of policies and procedures and update the same as and when changes are necessary.
Responsible for statutory staff compliance through closure of Fit and Proper requirements of senior staff prior to placement and respond to reference checks requests from regulator and other external parties.
Custodian of all minutes for all Human Resources related meetings and committees.
Ensure updates and tracking of all action items from all Human resources committees.
Provide secretarial support for business and/or staff committees, schemes, initiatives, or forums relating to HR Area.
Maintain relationships with internal/suppliers relating to own Human Resources area: line managers, HR Service Providers, Forensic Department, Finance Department, and Risk Department.
Enforce the Business Continuity Planning, Management, and Disaster Recovery Readiness Testing and implement its plans.
Prepare papers and presentations to EXCO, HR Committee, and REMCO.
Provide high-quality analytical and business intelligence reports to support the effective management of HR’s governance.
Establish and/or review existing Human Resources control and governance structure to ensure that it’s effective, properly maintained, and operating efficiently.
Design, implement, and oversee the Human Resources audit program for key process areas that identify and test risks and internal controls.


QUALIFICATIONS

Education:


Relevant Bachelor’s Degree in Human Resource Management, Commerce, Social Sciences, Business Administration; or relevant Bachelor’s degree in Applied and Physical Science, Humanities or Business-related field or equivalent qualification from a recognized Institution.
Relevant Master’s Degree in Human Resource Management, Commerce, Social Sciences, Business Administration.
Be a registered Member of the Institute of Human Resource Management with a valid Practising Certificate.
Higher Diploma Human Resource Management from Institute of Human Resource Management Kenya OR Certified Human Resource Professional from College of Human Resource Management Kenya.


Experience:


Minimum of 15 years of progressive HR leadership experience, preferably in the Banking Industry.
Minimum of 10 years in a Senior Management / Leadership Position.
Strong and proven knowledge of HR policies, procedures, HR Governance & Compliance requirements.
Extensive knowledge of HR best practices, labor laws, and government regulations.


 Skills and Competencies:


Excellent leadership, communication, and interpersonal skills, with the ability to build effective relationships and resolve conflicts.
Strong leadership skills with the ability to influence and engage stakeholders at all levels of the organization.
Strong problem-solving and decision-making abilities. Demonstrated experience in managing employee relations, conducting investigations, and resolving complex HR issues.
Business & Financial acumen skills with the ability to effectively manage resources.
Strategic thinker with the ability to drive organizational change and foster a positive work culture.
A commitment to diversity, equity, and inclusion.


Personal Attributes:


Integrity and ethical conduct.
Resilience, adaptability, and the ability to work under pressure.
Results-oriented and committed to achieving the Bank’s mission. more

JOB PURPOSE

The overall responsibility of this role is to develop strategy for Asset Finance and IPF, lead a team to execute the strategy to achieve key objectives for the bank. The role is to enable the unit to achieve business growth for the Bank by selling Asset Finance products within assigned market segments and by promoting and selling other products and services of the Bank to enhance... value-added relationship with existing customers.

KEY RESPONSIBILITIES

Strategy - 30%


Balance sheet & Income growth achieved by driving Asset finance business through Branches, sectors and segment
Service delivery & Relationship Management
Staff management & Personal Management.
Participate in training of Branch Relationship Managers (RMs) and Relationship Officers (ROs) in the respective regions with regards to Asset finance products, policies and procedures.


Business Development - 40%


Grow the bank's asset finance book and Income. 
Promote active utilization of the bank's products on Asset Finance and IPF to existing and potential clients. 
Evaluate credit proposals and oversee the credit applications process on a timely basis within the Bank’s set turnaround times. 
Effectively manage and expand the relationships with existing & new clients in various segments and bringing in new partnerships so as to ensure product development, business growth and continuity.
Participate in training of branch RMs & ROs in the respective regions with regards to Asset finance policies and procedures. 
Ensure effective communication with Motor Vehicle Dealers, in respect to status of applications 
Ensure portfolio register is up to date 
Ensuring continuous improvement in customer service and implementing effective retention of customers within the Asset Finance framework. 
Monitoring and maintaining a healthy portfolio. 
New product development and continuous product innovation to meet changing customer needs


Compliance - 10%


Ensure compliance with both internal and external regulatory requirements.
Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking. 
Developing and continuously reviewing business operational policies and procedures ensuring their compliance.


People - 20%


Managing and developing a high-performance team to meet set deliverables. 
Providing coaching, training needs and mentorship aimed at building knowledge among subordinates.


KEY RELATIONSHIPS 

Direct Reports to this Position:


Manager (Business Development)- Asset Finance
Senior Officer IPF
Credit Officer


Customers of this Position


All HODs
Branches 
External customers


KEY QUALIFICATIONS AND COMPETENCES 

Knowledge; Skills and Experience required for this Role


Business graduate from an accredited University with at least 5 years experience in Asset Finance. 
Post Graduate degree (Business, Finance, Banking , Economics) an added advantage 
Expert knowledge in Asset Finance and IPF products
Demonstrated leadership capabilities, ability to organize and manage human resources to attain goals. 
Effective communication skills. 
Excellent Organizational, Analytical and Coordination skills
Client Oriented. Considers client to be primary in all Interactions/transactions 
Information gathering and information monitoring skills.
Problem analysis and problem solving skills.
Good Decision Making Skills and Mature sense of judgment 
Good team player
High level of Integrity and ability to work under pressure to deliver timely quality services.


Competencies required for this Role


Delivering Results and Meeting Customer Expectations 
Entrepreneurial and Commercial Thinking
Relating and Networking
Persuading and Influencing 
Presenting and Communicating Information 
Achieving Personal Work Goals and Objectives 
Deciding and Initiating Action
Adapting and Responding to Change more

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term... profitable customer relationships.

KEY RESPONSIBILITIES

Business Growth & Development - 60%


Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. 
Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services.
Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. 
Participate in specific consumer banking product campaigns to generate awareness to the customers.
Agree, meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis.
Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. 
Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information.


Relationship management - 30%


Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. 
Maintain an updated record on the scheme portfolio at all times to mitigate losses.
Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. 
Plan for and attend service open days & activations within selected scheme companies to handle queries.


Customer Service - 10%


Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. 
Achieve the required minimum client visits and customer engagement forums per year.
Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.


KEY QUALIFICATIONS AND COMPETENCES

Knowledge, Skills and Experience required for this Role:


Excellent understanding and interpretation of financial information. 
Working knowledge of the Bank’s products & services.
Good understanding of the banking industry trends , regulation, banks processes & standard operating procedures. 
Sales experience, preferably in the banking or financial industry.


Education:


Minimum of a Diploma in a business-related field.


Competencies required for this Role:


Relationship Management & Interpersonal skills.
Entrepreneurial and business acumen. 
Strong networking skills.
Self-motivated and result oriented. 
Planning and organizing skills. more

JOB PURPOSE

The Senior Officer, Business Applications is responsible for maintaining and supporting the bank’s business applications. The role ensures optimal system performance, application availability, and integration while addressing business needs and regulatory requirements. The incumbent will work closely with IT, business units, and vendors to drive system enhancements and efficient... operations.

KEY RESPONSIBILITIES

Application Management & Support: 


Ensure 24/7 availability and optimal performance of business applications.
Troubleshoot, analyze, and resolve system issues in coordination with internal teams and vendors. 
Support system upgrades, patches, and testing for new features or modules.


Business & Technical Analysis:


Assess business needs and ensure applications align with operational and regulatory requirements.
Conduct system parameterization, including new product setups and configuration updates. 
Coordinate system testing, implementation, and go-live activities.


Integration & Enhancement:


Work on seamless integration between core and non-core banking applications.
Assist in API and middleware configurations for third-party integrations. 
Provide input on system improvements and automation initiatives.


Security & Compliance:


Ensure adherence to IT security policies and regulatory standards. 
Participate in Disaster Recovery and Business Continuity Planning (DRP/BCP) exercises. 
Follow up on audit findings and implement corrective actions.


Stakeholder Collaboration & Documentation:


Serve as a liaison between IT, business units, and vendors for application-related matters.
Provide necessary training and support to end-users on system functionalities. 
Maintain proper documentation, including SOPs, reports, and system logs.


KEY RELATIONSHIPS

Direct Reports to this Position


N/A.


Customers of this Position


All Departments in the Bank.


KEY QUALIFICATIONS AND COMPETENCES 

Qualifications & Experience:


Bachelor's degree in IT, Computer Science, or related field. 
Minimum 3 years of experience in banking business applications or related fields. 
Proficiency in SQL, Oracle DB, and database management. 
A must Experience with core banking systems - Oracle Flexcube. 
Knowledge of financial principles, banking operations, and regulatory compliance. 
Familiarity with ITIL framework and change management processes.


Competencies required for this Role:


Strong troubleshooting and analytical skills. 
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills. 
High attention to detail and problem-solving mindset. more

JOB PURPOSE

The Assistant Manager, Business Applications will be responsible for managing, supporting, and optimizing Business Applications. This role requires a deep understanding of banking products, hands-on technical expertise, and a strong ability to drive system enhancements that align with business needs. The ideal candidate will work closely with various stakeholders, including IT,... operations, vendors, and business teams, to ensure seamless application performance and continuous improvement.

KEY RESPONSIBILITIES 


To ensure full availability (24/7) of all the Applications of Core unit in line with the IT policy, procedures, and the Bank’s strategic plan.


Application Management and Support


Oversee and manage the core and non-core banking applications, ensuring stability, security, and efficiency.
Troubleshoot and resolve application issues, ensuring minimal downtime and quick resolution of incidents. 
Coordinate with vendors and internal teams for issue resolution, patch updates, and version upgrades.


Systems Enhancements & Optimization


Identify opportunities to improve banking applications to enhance user experience and operational efficiency. 
Implement system enhancements based on business and regulatory requirements.
Work on performance tuning, optimization, and automation of manual processes.


Technical Expertise & Development


Ensure seamless integration of banking applications with other enterprise systems. 
Conduct root cause analysis and proactively address potential issues before they impact business operations.
Support the development and testing of new features, APIs, and interfaces for banking solutions.


Project Management & Stakeholder Management


Collaborate with business units, IT teams, and third-party vendors to manage project lifecycles. 
Participate in business requirement gathering and ensure timely execution of projects. 
Assist in regulatory and audit compliance related to banking applications.


Security and Compliance


Ensure all applications adhere to security best practices and comply with regulatory requirements.
Participate in IT risk assessments and security audits, ensuring appropriate controls are in place.


KEY RELATIONSHIPS

Direct Reports to this Position:


Senior Officer and Officer - Business Applications


Customers of this Position:


All Departments in the Bank.


KEY QUALIFICATIONS AND COMPETENCES


Education, Knowledge, skills and Experience required for this Role
Bachelor’s degree in computer science, Information Technology, or a related field.
5+ years of experience in managing business applications, preferably within the banking/financial sector.
Strong knowledge of banking systems, middleware solutions, and digital banking applications. 
Proficiency in SQL, Oracle database management, APIs, and system integrations. 
Experience working with Oracle Flexcube banking applications. 
Hands-on experience with IT service management frameworks (ITIL) is an added advantage. 
Ability to work under pressure, manage multiple priorities, and meet tight deadlines. 
Good knowledge of financial/accounting principles and Banking Operation 
Fluency in spoken and written English 
Good integrity, positive attitude, helpful, high commitment, competence and motivation


Competencies required for this Role 


Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills. 
Proactive, detail-oriented, and highly organized.
Ability to work independently and collaboratively in a fast-paced environment. more

JOB PURPOSE

The overall responsibility of Treasury middle office manager is to support the treasury team on liquidity and risk management activities including ALM and balance sheet modelling by assisting in optimum asset allocation, balance sheet optimization and costing of the balance sheet, creating and maintaining cash forecast models, assisting with management of foreign currency risk and... supporting investment activities.

KEY RESPONSIBILITIES 


Work with finance to create and update key cash forecast models used by treasury team to support liquidity and decision making, tracking actuals versus forecasted results
Create and maintain FX cash flow hedging forecasts, and analyze cash flow and balance sheet hedge programs
Assist treasury in managing investments, including money markets and  bank deposits,
Assist with treasury month end close process liaising with finance and treasury operations to ensure treasury data is accounted for accurately in treasury management system and the General Ledger.
Maintaining treasury reports, procedures, processes and controls with an eye towards continuous improvement
Investigation and analysis of treasury data issues on reconciliation balances – Transaction Processing vs General Ledger Reconciliation
Engage market risk and treasury on exposure details / variance analysis / limit compliance
Prepare, analyze and report daily T+1 Profit and Loss including value added commentary as required by traders and other stakeholders for daily Profit & Loss and business reporting requirements
Liaise with branches, finance and back office to resolve trade and Profit &Loss exceptions/ ‘breaks’
Monitor off market rates transactions
Assist in clearance of branches/ traders overall positions
Support ad-hoc treasury projects
Support monthly ALCO process
Be first point of call for ad hoc queries from traders and branches in regards to Treasury balance sheet items, positions and  Profit and loss
Key point of contact for all internal and external queries relating to treasury operations.
Identify areas of improvements and recommend corrective actions to IT or Project team
Continually review and improve procedures assuring high level of control and accounting is maintained as well as improve efficiency
Ensuring that the integrity of the operating environment meets audit and regulatory standards and assist in internal and external audit activities
Ensure procedural documentation is kept up to date.


KEY RELATIONSHIPS

Direct Reports to this Position:


None 


Customers of this Position:


Traders/Dealers/Treasurer
Treasury Operations
Information Technology
Branches
Market risk
Finance


KEY QUALIFICATIONS AND COMPETENCES

Knowledge; Skills and Experience required for this Role

Knowledge:


Prior experience in Treasury Markets infrastructure, including trading systems, end to end processes relating to trade booking and deal flows, risk, finance and product control.
Extensive knowledge of financial instruments and products including an understanding of bank regulation, accounting, valuation techniques and risk measurement


Job Experience: 


10+ years of experience working in a financial institution with a bias in treasury middle office or market risk.


Education:


Bachelors degree in Finance/Accounting or business related field.
CPA (K).


Competencies required for this Role:


Expert in use of Microsoft Office applications (excel, power point, word)
A strong mathematical background for in-depth analysis
Experienced problem solver with an ability to rapidly assimilate complex information across a variety of financial disciplines
Strong interpersonal skills to liaise and meet the traders/ stakeholders demands
Demonstrated ability to work effectively across business units taking ownership and delivering results
Ability to handle multiple initiatives simultaneously with continuous attention to detail in a fast-paced environment 
Strong communication skills, oral and written, with ability to converse with a wide variety of people across functions.
High energy, self-starter with a flexible and pragmatic attitude more