Key Responsibilities: 


Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
Be a thought partner to... Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
Be a master of the Sama platform.


Minimum Qualifications:


Have completed a Bachelor's degree or higher in English or Literature.
Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
Excellent sense of writing style.


Preferred Qualifications:


At least 2 years of experience in a creative writing role.
Experience in GenAI is an added advantage.
Strong critical thinking, reasoning, and exceptional problem-solving skills.
Excellent written and oral communication skills.
Demonstrable ability to perform well in a rapidly changing and extremely global team.
Excellent attention to details.
Passion for our mission of ensuring a world-class support experience for our community and customers.
Experience as an editor is an added advantage. more

Key Responsibilities:


Shortlist resumes for different roles.
Directly sourcing candidates to invite them for assessments.
Coordinate and communicate with candidates.
Maintain a high level of confidentiality at all times both internally and externally.
Maintain applicant tracking system (ATS) information to ensure data accuracy, workflow status, etc.
Assist in the creation of... posting jobs to the company website and job boards.
Working collaboratively with recruiters to maintain accuracy and data integrity.
Assist with ad hoc HR administrative duties and reporting, as needed.


Minimum Qualifications:


BS/BA degree or equivalent work experience in HR Administration, Recruiting, or similar role.
Proven track record of working well within a team environment.
Strong sense of urgency and attention to detail, excel at prioritizing when given multiple projects.
At home in a fast-paced environment with unsolved challenges, where versatility is key.
Exceptional communication skills, both oral and written. You have the ability to effectively communicate with a wide variety of audiences and all levels of an organization.
Tech-savvy.
Highly analytical and curious. more

Key Responsibilities:


Assist and support provision of a safe outlet and relief to staff through counselling in order to enhance their productivity.
Provision of resilience counselling, support to staff, planning and facilitating group counseling processes.
Psychologically empower staff in an effort to manage stress and burnout.
Assist in the provision of continuous psychological... assessments and identify areas of support required.
Supporting the Wellbeing Manager and the training team to develop curriculum for personal development and wellness programs.
Assist to identify any trends from counseling sessions and advise the Wellbeing Manager on strategy
Supporting the Wellbeing Manager to schedule and plan for counseling and wellbeing sessions and develop periodic reports.
Ensure that all documentation is completed in a timely and professional manner
Ensure that all work with clients is confidential and that ethical practices are observed at all times
Any other duties as may be assigned from time to time


Minimum Qualifications:


Bachelor degree in Psychology, Counseling or a related field.
At least 3 years’ experience in providing trauma and workplace counselling.
Must be registered with the Kenya Counsellors & Psychologists Board.
Excellent interpersonal and communication skills, with the ability to maintain neutrality, impartiality and confidentiality in all aspects of work undertaken.
Good report writing and observational skills.
Ability to handle issues with empathy .
Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
Ability to communicate effectively with people from diverse backgrounds and cultures.
Demonstrated flexibility to adapt to changing requirements and needs and willingness to work across different shifts


Preferred Qualifications:


Masters in Psychology, Counselling or a related field
Member of recognized accredited body for counselors in Kenya. more

We are seeking a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will leverage data to provide actionable insights that drive business decisions. Reporting directly to the Senior Manager, Data Analytics, you will be responsible for collecting, processing, and analyzing large datasets, creating reports, and presenting findings to stakeholders.
Key... Responsibilities

Collect, clean, and analyze data from various sources to identify trends and patterns.
Develop and maintain dashboards and reports to visualize data and support decision-making processes.
Collaborate with cross-functional teams to understand data requirements and business objectives.
Utilize statistical methods and tools to interpret data and provide insights.
Prepare and present comprehensive reports  and dashboards that effectively communicate findings and recommendations to stakeholders.
Identify opportunities for process improvement based on data analysis.
Ensure data integrity and accuracy by performing regular data audits.
Stay updated on industry trends and best practices in data analysis and visualization.

Qualifications

Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
4-6 years experience as a Data Analyst or in a similar role.
Proficiency in data analysis tools and software (e.g., SQL, Google Sheets, Excel, Python, R, Data/Looker  Studio, Looker, or similar).
Strong analytical skills with the ability to interpret complex datasets.
Excellent problem-solving abilities and attention to detail.
Strong communication skills, both verbal and written, with the ability to present findings clearly to non-technical audiences.
Ability to work independently and collaboratively in a team environment.
Knowledge of data governance and best practices is a plus.
Familiarity with data engineering and  machine learning concepts and techniques is an advantage
Familiarity with financial data and processes more

We are seeking a Data Analytics Manager to lead a team of  data analysts. The ideal candidate will have a strong background in data analysis, excellent leadership skills, and a passion for transforming data into actionable insights. Reporting to the Senior Manager, Data Analytics, the Data Analytics Manager will be responsible for developing the reporting strategy and providing analytical support... to the Service Delivery teams managing a growing portfolio of cutting edge AI annotation projects. This role will be key to ensuring Sama’s project teams have the insights and analytics to optimally manage and deliver our client engagements.
Key Responsibilities

Lead, mentor, and develop a team of analysts, fostering a collaborative and innovative work environment.
Collaborate with cross-functional teams to understand their analytical needs and provide insights to drive decision-making.
Design and implement data models and predictive analytics to identify patterns, trends, and opportunities for improvement.
Develop and maintain standard dashboards and reporting tools that present key metrics and insights to stakeholders.
Ensure data integrity and accuracy across all analytics processes and systems.
Stay up-to-date with industry trends and emerging technologies to enhance analytical capabilities.
Present findings and recommendations to senior management and stakeholders in a clear and concise manner.
Collaborate with the product team on data strategy, requirements gathering and prioritization of data analytics  initiatives.

Qualifications

Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field; Master’s degree preferred.
5-6 years of experience in data analysis, with 1-2  years in a managerial or leadership role.
Proficient in data analysis tools and programming languages such as SQL, Python, R, or similar.
Experience with data visualization tools (e.g., Looker, Power BI, Data/Looker Studio) and ETL processes.
Strong analytical skills with the ability to interpret complex data sets and communicate insights effectively.
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels.
Data engineering experience - ability to model data and understand how to efficiently create resilient data pipelines
Experience  with financial data reporting is an added advantage
BPO Experience is a nice to have more

Key Responsibilities

Work closely with the Administrative Coordinator to ensure that outsourced administrative services are running smoothly.
Ensure the office is cleaned well and on time.
Purchase office supplies and consumables on time and maintain tracker/ inventory of utilization of supplies.
Facilitate the smooth running of the meal and transport programmes by preparing employee lists... for utilization of the services and being present during meal service and transport boarding
Handle logistics for staff activities such as team buildings and offsite meetings as required
Regular checks of facility to report and document any maintenance issues that may arise in a timely manner and ensure they are handled upon approval
Manage the office main reception including handling all visitors, incoming and outgoing calls and parcels/ packages
Work closely with the HR team to ensure all new staff are on-boarded within set timelines
Any other duties as may be assigned by supervisor

Minimum Qualifications

Bachelor’s degree or equivalent
Proven experience as an administrative assistant or in a similar role
Proficiency with MS office Office Suite (Word, Excel, Power Point) more

Key Responsibilities

Ensure all administrative critical services are running smoothly and escalate problem areas on time.
Manage all outsourced critical services.
Ensure scheduling of staff transport is done in a timely and precise manner.
Receive communication from external parties and ensure it gets directed to the relative department and where required provide feedback.
Ensure... reconciliation of meal and transport deductions is done on time and any errors are rectified before payroll closing.
Verify and reconcile all admin related vendor invoices and liaise with Finance for payment.
Maintain records for stock levels of office supplies and liaising with Procurement Team for purchase.
Facilitate planning of logistics for all company events including sitting on planning committees where required.
Work closely with all other departments to ensure that the admin department provides a clean, safe and friendly working environment to all staff at all times.
Work with the IT department to create and manage a meeting room scheduler including managing access to restricted areas.
Create and provide periodic and ad hoc reports.
Manage and supervise the Admin Assistant Team.
Any other duties as may be assigned from time to time.

Minimum Qualifications

Degree in Business Administration or equivalent.
Proven minimum of 2 years supervisory experience in a reputable organization.

Good To Have

Experience with MS Office applications with strong proficiency in MS Word and MS Excel
Solid knowledge of office procedures
Knowledge of people management skills
Flexible to work various shifts more

About The Job

Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You... will be responsible for managing billable revenue and ensuring that the Global Service Delivery Team meets its goals, objectives, and targets.

Key Responsibilities

Develop the skills of Portfolio Leads and Delivery Managers in Project execution, and client-facing responsibilities.
Develop a high-caliber team by recruiting, selecting, onboarding, training, and coaching employees.
Effectively communicate job expectations; plan, monitor, appraise and review direct report performance.
Plan and review compensation for service delivery.
Determine Service Delivery strategic plan to enable rapid scale evolution of work verticals and alignment of training with worker skill levels.
ROI analysis on pursuing ISO or other certifications and positioning of the Center relative to the competitive landscape.
Monitor and evaluate performance based on financial, operational, and impact KPIs.
Be a regular presence on the production floor and actively interact with managers, supervisors, and agents to ensure productive engagement and proper functioning of systems.
Meet Service Delivery's financial and impact targets by supporting the preparation of annual budgets; forecasting expenditures; taking ownership of variances; and complying with Sama recruitment and compensation practices.
Test and refine new operational strategies that support efficiency, scale, and best-in-class BPO processes and share learnings with key Sama stakeholders.
Maintain professional and technical knowledge by tracking emerging trends in data Center management; and actively engaging in and participating in the East African ICT community.
Ensure alignment and execution of agent training with business needs, including providing ongoing feedback to Learning and Development on baseline training requirements; integrating learning tracks into agent workforce development plans; and working with operations to develop and track worker skill-sets and skill levels in order to execute sales pipeline.
Provide leadership and expert advice on service delivery issues, planning, and service development approaches and create best-practice service delivery goals, standards, and measures of success to ensure expectations are clear and that service delivery strategies are well aligned with overall agency objectives.
Meet a variety of Client needs and manage escalations through coaching and leading Directors and Project leaders.
Drive and oversee financial, human, physical, and intellectual capital/resources and their interdependencies in an operationally effective and efficient manner to better facilitate service delivery and optimize outcomes
Provide high-quality service strategy advice to executive leadership to effectively inform strategic planning processes.
Develop and execute robust service delivery governance and risk frameworks to identify, manage and minimize financial, reputational, and service delivery risks.
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost-effective and to action necessary improvements as required.

Minimum Qualifications

Bachelor’s degree in Business, Operations or related discipline
10+ years of experience in BPO or large-scale Customer Service management.
5+ years of experience in people management experience, including managing leaders of leaders and a strong desire to develop team members
Expert in digital skills: Google Suite, Microsoft Office, systems and applications
Experience in managing project costs
Experience in client-facing roles

Preferred Qualifications

Ability to communicate strategic knowledge objectives to executive management
Ability to explain technical complexities from data and dashboards and present complex information to a variety of audiences from entry-level workers to executive
Data-driven
Project Management skills
Strong Leadership/Management skills
Understanding of the basics of AI/ML technology will be an advantage more

About the Job:
Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You... will be responsible for managing billable revenue and ensuring that the Global Service Delivery Team meets its goals, objectives, and targets.
Key Responsibilities: 

Develop the skills of Portfolio Leads and Delivery Managers in Project execution, and client-facing responsibilities. 
Develop a high-caliber team by recruiting, selecting, onboarding, training, and coaching employees.
Effectively communicate job expectations; plan, monitor, appraise and review direct report performance.
Plan and review compensation for service delivery.
Determine Service Delivery strategic plan to enable rapid scale evolution of work verticals and alignment of training with worker skill levels.
ROI analysis on pursuing ISO or other certifications and positioning of the Center relative to the competitive landscape.    
Monitor and evaluate performance based on financial, operational, and impact KPIs.
Be a regular presence on the production floor and actively interact with managers, supervisors, and agents to ensure productive engagement and proper functioning of systems.
Meet Service Delivery's financial and impact targets by supporting the preparation of annual budgets; forecasting expenditures; taking ownership of variances; and complying with Sama recruitment and compensation practices.
Test and refine new operational strategies that support efficiency, scale, and best-in-class BPO processes and share learnings with key Sama stakeholders.   
Maintain professional and technical knowledge by tracking emerging trends in data Center management; and actively engaging in and participating in the East African ICT community.
Ensure alignment and execution of agent training with business needs, including providing ongoing feedback to Learning and Development on baseline training requirements; integrating learning tracks into agent workforce development plans; and working with operations to develop and track worker skill-sets and skill levels in order to execute sales pipeline.
Provide leadership and expert advice on service delivery issues, planning, and service development approaches and create best-practice service delivery goals, standards, and measures of success to ensure expectations are clear and that service delivery strategies are well aligned with overall agency objectives.
Meet a variety of Client needs and manage escalations through coaching and leading Directors and  Project leaders. 
Drive and oversee financial, human, physical, and intellectual capital/resources and their interdependencies in an operationally effective and efficient manner to better facilitate service delivery and optimize outcomes 
Provide high-quality service strategy advice to executive leadership to effectively inform strategic planning processes.
Develop and execute robust service delivery governance and risk frameworks to identify, manage and minimize financial, reputational, and service delivery risks.
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost-effective and to action necessary improvements as required.

Minimum Qualifications:

Bachelor’s degree in Business, Operations or related discipline 
10+ years of experience in BPO or large-scale Customer Service management.
5+ years of experience in people management experience, including managing leaders of leaders and a strong desire to develop team members
Expert in digital skills: Google Suite, Microsoft Office, systems and applications
Experience in managing project costs 
Experience in client-facing roles

Preferred Qualifications

Ability to communicate strategic knowledge objectives to executive management
Ability to explain technical complexities from data and dashboards and present complex information to a variety of audiences from entry-level workers to executive
Data-driven
Project Management skills
Strong Leadership/Management skills
Understanding of the basics of AI/ML technology will be  an advantage more

About the Job:
As a Delivery Manager, you will be the key client liaison and internal coordinator for implementing client driven changes. You will also drive dialogue with the client on improvement on product, process and support systems.
You will also be responsible for managing the people in your project to attain set performance metrics,  while ensuring projects assigned to you are delivering... on projected margins and  revenue targets.
Key Responsibilities: 

Manage multiple  projects from scoping through to implementation and roll out.
Ensure that monthly revenue targets are attained and surpassed within timely and high quality project standards
Partner with cross-functional partners internally and externally (such as Marketing, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support.
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders to address and escalate the risks as appropriate.
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, product, process and support system solutions.
People management. In conjunction with people teams manage end to end performance and disciplinary cases as per set Sama Process
Liaison between GSD and product team in ensuring there is a clear feedback process on product improvements to drive efficiencies
Identify potential value additions and/ or areas of work we can target for the client with justifiable business impact of the proposed solution
Work proactively with colleagues in service delivery taking the initiative to resolve issues as they arise and contribute appropriately to meetings.
Assist with high severity requests or issue escalations as needed.
Lead and manage the Team Leaders and production staff, ensuring that they are well managed, trained, and motivated to meet the objectives and priorities of the Centre
Develop and document project standard operating procedures and  documentation in different media
Provide exhaustive account and business level reporting for ongoing and completed projects along key account metrics.
Communicate the progress of production, quality and resourcing initiatives to all relevant internal and external stakeholders.

Minimum Qualifications:

4+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
Bachelor’s degree in project management, or any business related field.
Certificate / Diploma in project management course an added advantage

Preferred Qualifications:

Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Empathy for the client community and passion to create an exceptional experience and provide outstanding support
Experience working with internal/ external stakeholders in multiple geographic regions
Adaptable and energized by a fast-paced technology environment
Good communication skills in both written and spoken English. 
Can work either day or night shifts more

About the Job:

As a Delivery Manager, you will be the key client liaison and internal coordinator for implementing client driven changes. You will also drive dialogue with the client on improvement on product, process and support systems.
You will also be responsible for managing the people in your project to attain set performance metrics,  while ensuring projects assigned to you are... delivering on projected margins and  revenue targets.

Key Responsibilities: 

Manage multiple  projects from scoping through to implementation and roll out.
Ensure that monthly revenue targets are attained and surpassed within timely and high quality project standards
Partner with cross-functional partners internally and externally (such as Marketing, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support.
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders to address and escalate the risks as appropriate.
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, product, process and support system solutions.
People management. In conjunction with people teams manage end to end performance and disciplinary cases as per set Sama Process
Liaison between GSD and product team in ensuring there is a clear feedback process on product improvements to drive efficiencies
Identify potential value additions and/ or areas of work we can target for the client with justifiable business impact of the proposed solution
Work proactively with colleagues in service delivery taking the initiative to resolve issues as they arise and contribute appropriately to meetings.
Assist with high severity requests or issue escalations as needed.
Lead and manage the Team Leaders and production staff, ensuring that they are well managed, trained, and motivated to meet the objectives and priorities of the Centre
Develop and document project standard operating procedures and  documentation in different media
Provide exhaustive account and business level reporting for ongoing and completed projects along key account metrics.
Communicate the progress of production, quality and resourcing initiatives to all relevant internal and external stakeholders.

Minimum Qualifications:

4+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
Bachelor’s degree in project management, or any business related field.
Certificate / Diploma in project management course an added advantage

Preferred Qualifications:

Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Empathy for the client community and passion to create an exceptional experience and provide outstanding support
Experience working with internal/ external stakeholders in multiple geographic regions
Adaptable and energized by a fast-paced technology environment
Good communication skills in both written and spoken English. 
Can work either day or night shifts more

About the Job:

You will be reporting to the Senior Director, Finance. We are looking for an experienced Administration and Logistics Manager to supervise the daily support operations of our company and plan the most efficient administrative procedures and overall supply chain management. You will lead a team of professionals to complete a range of administrative and logistic duties. 
You will... work closely with other members of the executive team to ensure that the company’s overall operations are running smoothly.

Key Responsibilities:

Oversee the development and implementation of policies, procedures, and systems related to business administration and logistics.
Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
Monitor inventory of office supplies, implement efficiencies and controls in utilization, and place orders when necessary.
Keep track of quality, quantity, stock levels, delivery times and efficiency of products and services, and manage service level agreements with administrative and logistics vendors.
Direct, optimize and coordinate full order cycle on behalf of different departments in the company.
Ensure smooth and adequate flow of information within the company to facilitate other business operations.
Assess the performance of individual Admin Team Coordinators and Assistants; and provide coaching and guidance to ensure maximum efficiency.
Work with regional travel agents and plan for tours and travel for external visitors including donors and clients ensuring that all their airport transfers, ground logistics and accommodation arrangements are in place.
Create itineraries and/or manage appointments for external visitors working closely with colleagues and partners on timing and scheduling.
Manage travel arrangements and accommodation for staff travelling out of the country and facilitate the processing of travel documentation, vaccinations, travel allowance and insurance.
Ensure comfortable stay for all external guests by flawless and seamless planning by ensuring and providing flawless, upscale, professional and high-class service experiences.
Organize special and high-end offsite meetings for visiting guests and local staff, and meet with the hotels to ensure that the Service Level Agreements are upheld.
Ensure company operations adhere to policies and regulations.
Keep abreast with all organizational changes and business developments.
Comply with laws, regulations and ISO requirements. 

Minimum Requirements:

Bachelor’s Degree in Business Administration or related field; MA/MSc will be an added advantage.
7+ years experience in business administration, management, or a similar role.
Proven experience developing and implementing process improvements
Excellent interpersonal, communication, and presentation skills
Ability to lead and motivate a team
Familiarity with financial and facilities management principles 

Good to have:

Experience leading the Admin team of a large, multinational and multicultural organization
Accuracy and attention to detail
Aptitude for numbers and quantitative skills
Strong communication skills (both written and verbal)
Ability to manage cross-functional stakeholder expectations more

About the Job:
Sama is searching for a talented L&D Specialist to support our People Operations function and make the most out of our capabilities in Learning, Development, and Talent Management. As the L&D Specialist at Sama, you are a strong strategist & a roll-up-sleeves L&D Practitioner who enjoys working directly with our teams and other stakeholders to solve challenges. You will act as a... thought partner and guide Sama through the employee journey from learning and development to talent management. You will be a part of the Global People Team, ensuring that your innovative ideas result in a smooth experience for Sama employees.
Key Responsibilities: 

Partner and consult with business leaders to identify corporate learning needs. 
Own and execute the annual corporate training roadmap. 
Analyze trends and metrics with the Learning and Development Department
Partner with other L&D team members to drive uptake of courses and engagement of learning initiatives. 
Evaluate the impact of L&D programs. 
Partner with the business to design career paths and support in promoting talent from within Sama.
Manage both internal and external stakeholder relationships.
Ensure compliance with Learning and Development policy.
Maintain training budgets and relationships with training vendors and/or consultants.
Implement various learning methods companywide (e.g. live learning, mentoring, coaching coaching, job-shadowing).
Drive a culture of continuous professional development through the Professional Development Program.
Build and cultivate external relationships that are key in L&D initiatives.
Create and maintain processes to monitor the health and effectiveness of training interactions and the return on investment for the business.

Minimum Qualifications:

4+ years of experience in learning/training OR Bachelor's degree in Human Resources, Education or related field with at least 4 years learning/training experience.
Proven experience as an L&D specialist, Training Manager or similar.
Experience delivering employee development training programs.
Practical experience with Learning Management Systems (LMS).
Demonstrated experience in the coordination, facilitation and delivery of effective L&D programs.
Proven ability to complete a full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
Ability to work in cross functional teams.

Preferred Qualifications:

Excellent verbal and written communication skills.
Excellent people management skills
Analytical and goal-oriented; a strong bias toward action
Self-motivated, customer focused with a can do attitude to meet varying work demands. 
Demonstrated ability to work both independently and in a team environment. 
Resilience and adaptability to change and demonstrated ability as a change agent.
Advanced organizational skills with the ability to handle multiple assignments
Deep commitment to building ethical, world-class company teams more

About The Job
The Payroll and HR Data Analyst will be responsible for compiling and analyzing people operations data with an aim to provide visibility to the rest of the business and to track Impact metrics across the organization as well as act as the payroll master.
Key Responsibilities

You will work with external HRIS support teams to ensure continuous development and application of the... HRIS system to process employee information including assisting in the review, testing, documentation, and implementation of system upgrades or patches.
Act as the SME(Subject Matter Expert) for the HRIS and ensure the integrity of all data in the HRIS system.
Create and distribute both standard and ad hoc reports related to employee information
Provide statistics on People Operations metrics such as staff recruitment, exits, and turnover
Prepare and present monthly People Operations dashboard detailing People Operations statistics and identify, analyze and interpret any emerging trends or patterns
Ensure all People Operations recruitment trackers and databases are up to date and be responsible for impact reporting.
Track recruitment statistics for AI Training and Impact.
Provide periodic reports on the People Operations profile of hired workers including impact scores, onboarding training, impact programme participation, role history, and skills badging.
Design, compile and analyse feedback from employee satisfaction surveys, pulse surveys, and people operations led focus groups and work with the Senior People Operations Manager to make recommendations to the business.
Process payroll from end-to-end with minimal errors and share statutory and non-statutory reports with the Finance Department for filing.
Ensure timely processing of terminal dues for all exiting staff while ensuring compliance with the off-boarding process.
Track and report on headcount per project and disciplinary escalations.
Track and report on leave utilizations as well as leave liability and share with the greater GSD for internal leave management.
Track employee exits by terminating employees on the HRIS and sharing the report with the relevant department on a monthly basis.
Responsible for contracts management i.e. new contract issuance and contract renewals and reporting on the same.
Responsible for setting up new staff on Sage Employee Self Service Portal.
Custodian of the support staff personnel files, and ensuring they are electronically filed and kept up-to-date.
Provide support during audits by ensuring proper documentation is provided.
Provide support in the performance management process by availing data and effecting changes on the payroll, as well as distributing salary review letters to staff.
Any other duties as may be assigned from time to time

Minimum Qualifications

Bachelor's degree in Business/ Actuarial Science/ Mathematics/ Computer Science
2 - 4 years experience in a similar role
Knowledge of SQL and Relational Databases
Knowledge of MS Office Suite tools
Good working knowledge of Typeform/Survey Monkey, Sage 300 People, Docusign and Google spreadsheet analytics, Google Data Studio

Good To Have

Strong analytical skills
Experience and comfort working with macro building in excel
Good organizational skills with the ability to meet tight deadlines
Good interpersonal skills; should be able to work well with others
Excellent verbal and written communication and reporting skills
Ability to maintain a high level of confidentiality more

About the Job:
The Risk & Compliance Specialist is responsible for advocating and monitoring compliance through controls, policies, standards, and procedures. In this role, you will be working with the Risk and Compliance Lead in the Global Service Delivery and Trust teams to achieve and maintain government, and other regulatory framework requirements such as GDPR, TISAX & CCPA and industry... certifications (namely but not limited to SOC2, ISO 27001, ISO 9001, ISO 22301).
You will also be responsible for driving our current compliance efforts, managing the external & internal audit plans, updating existing controls, assisting in maintaining certifications, and participating in mapping future certifications.
Key Responsibilities: 

Participate in the review of compliance and audit-related matters. Auditing existing security systems, processes and protocols and developing corrective actions/plans to fix identified gaps
Support and evaluate the performance of a team of auditors within the Compliance unit or the organization.
Work with all business functions to understand the security risks and compliance requirements, develop and maintain the security & compliance roadmap & strategy
Develop and maintain compliance & security documentation, policies, guidelines, frameworks, standards, and procedures.
Communicate policies and procedures to stakeholders inside the company.
Support in the implementation of compliance & security standards, regulations, and best practices for the organization namely but not limited to SOC2, ISO 27001, CCPA, and GDPR.
Support global compliance & security awareness strategy and programs fostering a culture where compliance & security is everyone’s responsibility.
Work with the Risk and Compliance Lead and head of departments about SOC, CCPA & GDPR compliance program and their assigned controls and recommend improvements to teams for their assigned controls.
Ensure compliance with critical controls on a regular basis.
Participate in audits by external and internal auditors. This could be audited for client requirements, ISO standards, and any other applicable audit requirements.
Assist with the facilitation of certifications which include, but are not limited to, ISO 9001, BCP, and ISO 27001.
Play a key role in partnering with Sales and Customer Success teams to close business and ensure customers understand our security posture.
Respond to requests in a timely manner from the Risk and Compliance Lead to meet service level agreement commitments for responding to customer and prospect requests.
Identifying gaps with controls assigned to Sama teams.
Assist in determining whether supplied artefact (s) by teams meets SOC, CCPA, ISO, GDPR & client SOW requirements.
Support the Risk and Compliance Lead in writing Section III of the SOC2 report where necessary.
Support Enterprise Risk Management processes and framework adherence across Global Service Delivery teams.

Key Requirements:

Bachelor’s Degree
2-3 years of experience in a compliance role and/or security auditing role
Knowledge of laws, legal codes, procedures, and other relevant regulatory standards.
Strong analytical, investigative and critical thinking skills.
Excellent verbal and written communication skills.
Documenting and reporting skills.
Attention to detail.

Good to Have:

Certification as ISO auditor for ISO 9001, ISO 27001 & ISO 22301.
Certification in risk & compliance management is an added advantage
Projects involving coordinated efforts across large cross-functional teams
Previous experience with CCPA & GDPR
Interest and desire to obtain CISSP, CISA, or other globally recognized security, compliance, or audit certifications.
Demonstrate prior auditor experience
Prior experience conducting Training and Awareness sessions more

We're looking for an enthusiastic, idealistic Product Designer who loves to create innovative, intuitive and efficient tools to distill product features that have business impact!
You’ll be working collaboratively with our global team and workforce of over 3,000 data annotation specialists - a large number of whom are located in East Africa - to combine the proper combination of software... applications, data collection and reporting, and business process reengineering. We're playing in a huge space with lots of technical complexities. To help with this mission, we're looking for an enthusiastic and experienced Product Designer who loves to design innovative, intuitive, and efficient tools for Annotators, ML Engineers, Data Scientists, and Project Managers. You will be reporting to the Product Design Manager as part of the larger Product Team. 
The ideal candidate will have a blend of experience in B2B/B2E product design and AI/ML with an intuitive sense of great design.  You’re somebody who understands the technical implementation details, can work cross-functionally, knows how to make tradeoff decisions, how to launch and iterate on a product, and can launch successful products into the market.
Responsibilities:

Design accessible and joyful user interfaces which showcase our advanced annotation technologies (including in 3D scenes)
Design for client ML engineers as well for associates who just started their digital literacy
Create intuitive user interactions within the platform for improved user experience
Facilitate workshops to collaboratively solve problem with diverse teams
Support the whole design process from high level user flows and wireframes sketching to high-fidelity and interactive prototype
Collaborate closely with our team of designers, researchers, engineers and product managers to bring ideas to life
Advocate for a design-centered approach and iterative design process within the organization
Reframe and scope design challenges from ambiguous business requirements

Minimum qualifications

Bachelor’s degree or higher in design or an equivalent work experience
2+ years of experience designing interactive solutions to B2B /B2E products or other complex products
You are an experimented Figma user and you have strong UI design skills
You have experience working with Design system and contributing to its evolution
You are passionate about design and have excellent problem solving skills
You have workshop facilitation skills 
You have a portfolio showcasing multiple complex projects you’ve helped solve with design
You know a thing or two about web applications and its design limitations and you are used to working with engineers
You are interested in Human-AI Interaction and want to create impact with design

Preferred qualifications

You have some experience working on AI/ML products
Prior experience working in a startup environment
Be self driven more

Position Overview:
In this role, you will provide legal advice and strategic counsel within a broad scope of areas including: HR policies and procedures; employment contracts; workers compensation; labour relations; dependent and independent contractor relationships; litigation management; privacy matters; digital applications with respect to employment matters; employee discipline; terminations... of employment; employment standards; human rights; immigration, occupational health and safety.
Although the primary focus of this position will be focused on employment related matters, other duties and responsibilities may include advising on, and drafting and negotiating general commercial contracts, including vendor contracts, NDAs and those related to IT and digital products or services.
Qualifications:

5+ years of experience in employment and labour law
Preference for those having worked both in-house and in private practice
Outstanding analytical, drafting, communication and negotiation skills
A demonstrated practical approach to managing and resolving workplace issues
Strong work ethic and ability to multi-task in a fast-paced environment
An understanding of the application of IT and digital platforms in the workplace
Ability to work collaboratively across various legal and business teams
Effectively manage relationships with external counsel
Member in good standing with the Kenyan Law Society more

Key Responsibilities

Create and maintain the strategic plan and roadmap for Sama governance, risk management, and compliance for information security.
Monitor continuous improvement of policies, procedures, and technology (including automation) related to security and compliance to enable risk reduction, business enablement and operational efficiencies
Independently assess compliance,... security, privacy, legal and business risks and advise the management team accordingly
Manage internal and external security audits in collaboration with cross-functional teams
Lead BCP and Incident Response initiatives
Identify and classify Sama’s Information assets with respect to their sensitivity and criticality to the business across all functions and departments
Interact with the Sales Team for contract review and completion of customer security questionnaires and audits with a high level of customer service and responsiveness
Establish trusted relationships with business stakeholders across a geographically distributed team to foster continuous improvement and change management in compliance practices
In collaboration with Product/R&D, establish standards and workflows that ensure our product development teams are building and maintaining secure, compliant software systems
Led development of security and compliance KPIs and metrics to track program effectiveness
Maintain and mature comprehensive security awareness and training programs
Interact with industry experts and stay abreast of best practices in the security and compliance space to maintain technical expertise and apply these practices to Sama business challenges
Willingness to participate in global conference calls and meetings outside of normal business hours to facilitate global business

Minimum Qualifications

Bachelor’s degree in a related field
8+ years of related experience; 2-3 years of leading/managing teams
Prior experience establishing and maintaining InfoSec programs, compliance and other programs for regulations or certifications such as ISO, GDPR, SOC2, TISAX etc.
Global Privacy experience and knowledge is an added advantage (EU, US, APAC ideally)
One or more industry certificates e.g. CISSP, CISA, CISM, CRISC, CIPP, PMP, PRINCE2
Strong project management skills with the ability to manage and coordinate multiple projects and prioritize work in a fast-paced atmosphere with minimal supervision

Preferred Qualifications

Experience implementing and maturing security programs in a fast-paced start-up/emerging growth environment
Prior experience with B2B SaaS products, enterprise application
Capable of thinking independently and creatively to analyze situations and potential repercussions and communicate and execute the necessary steps to solve problems
A self-starter with the ability to work independently and as part of a team displays a cooperative work style
Ability to interact effectively with employees at all levels of the organization
Excellent communication skills (verbal, written and interpersonal) with the ability to present clear, well-thought-out recommendations
Attention to detail and accuracy
Ability to discreetly handle highly confidential and proprietary information
Ability to deal with ambiguity effectively more

Key Responsibilities

System configuration and Implementation of custom modules/extensions/capabilities on the Workforce Management solution
Create and maintain system documentation and technical process flows
Own the data life cycle management of the workforce management tool and overall data architecture of the Workforce Management system
Oversee Workforce Management Data governance which... includes:

Data standards
Data pipelines
PI connections and Integrations
User access rights
Reporting and analytics
Collaborate with IT on defining the capabilities and driving the implementation of the required Workforce management infrastructure
Ensure optimal and consistent availability and data quality of the WFM tool.
Be the go-to person for integrations between the Workforce Management and other enterprise tools e.g; Salesforce.
Will liaise with the vendor teams for escalations and other relevant situations that require technical support from the vendor.
Point of escalation for system gaps, access, and other issues for Global Service Delivery functions.
Liaise with the Director of Information Security and other Information Security stakeholders to ensure proper security setup for the WFM platform.



Minimum Technical QualificationsMinimum Preferred Qualifications

3+ years of overall IT or programming experience
Bachelor's Degree in Computer Science, Information Technology or relevant field of Study
Technical expertise in system administration, configuration and additional custom feature development
Experience in working with Enterprise SaaS platforms
Experience working with relational and non-relational databases - Bigquery, AWS, Postgres is an added advantage
Working knowledge of data pipelining tools such as Hevo, Stitch data, Pentaho
Experience with transformation tools such as DataForm, and Database Tools (DBT).
Experience with object-oriented/object function scripting languages: Python, JavaScript, Java
Experience working on CI/CD processes and source control tools such as GitHub
Outstanding communication skills, and the ability to stay self-motivated and work with little or no supervision
Great communication and collaboration skills.
Excellent time management and organizational abilities. more