About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing... problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.


About the roleWe are seeking a skilled BI-LIT Claims Examiner to manage litigated files and attend trials, conferences, mediations, and arbitrations. The successful candidate will:
- Investigate and gather all necessary information and documentation related to claims
- Evaluate liability and damages
- Negotiate and settle claims
- Manage litigation cases related to auto claims disputes

The BI-LIT Claims Examiner will also be responsible for maintaining electronic files, analyzing defense counsel's performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
 
Who you are- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with. 
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. 
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. 
- Anti-status quo. You don’t just wish things were done differently, you action on it. 
- Communicative. (we'd love to know what this means to you)
- And did we mention, a sense of humor. Claims are hard enough as it is. 

What we needWe need you to do all the things typical to the role:
- Managing legal aspects of litigated cases, including evaluation of legal process and expenses
- Analyzing and reviewing auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers
- Managing litigation cases related to auto claims disputes, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders
- Collaborating with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry
- Reviewing legal documents and ensuring compliance with initial suit-handling plan of action
- Serving as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed
- Analyzing policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing primarily litigated claim files from inception to closure
- Directing and controlling the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters
- Maintaining adjuster licenses and continuing education requirements

Requirements- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- 10+ years of claim handling experience, with 5+ of those years handling a pending of >60% in litigation
- Transportation litigation (rideshare, auto, trucking, etc) is preferred but those with personal lines experience should still apply if they meet all other requirements.
- You are not intimidated by an attorney, even if you are not one! You are the driver of the litigation strategy for any particular claim. You manage the discovery in the order and timing of events and hold attorney accountable
- Understand transportation coverages. Understand contractual risk transfer and additional insured forms
- You have strong medical knowledge 
- You have a sense of urgency and understanding of how to manage time-sensitive demands
- Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
- Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
- Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
- Ability to professionally collaborate with all stakeholders in a claim
- Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing
- Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs

Benefits- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

 
Additionally, we will- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!


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Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle... long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who want to work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claim’s role sounds exciting, we can’t wait to meet you.

 

About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims Manager or Claims Director with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the New York Labor Law and Commercial General Liability adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

 
Who you are

- Highly motivated and growth-oriented, impactful and influential

- Claims professional - you are knowledgeable and have a track record of success in commercial claim adjudication, with a focus on Premises and Construction, including New York Labor Law, or other complex General Liability claims.

- Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.

- Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.

- Passionate - Claims professional who cares about their team, the customer, and their experience

- Empathetic leader - You exercise empathy and patience towards everyone you interact with

- Sense of urgency - at all times. That does not mean working at all hours

- Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

- Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.

- Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.

- Anti-status quo - You don’t just wish things were done differently; you act on it

- Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.

- And did we mention a sense of humor? Claims are hard enough as it is!



 
What we need
We need you to do all the things typical to the role:

 


- Flexibility - you will need to be able to switch from claims handling to coaching and feedback

- Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice

- ​​Responsible for having direct reports

- Serve as backup/leader when the Manager is out of office

- Responsible for initial onboarding tasks / access and new hire cultural immersion

- SME for first-line questions, escalations, roundtable discussions

- Be consistently dependable in achieving or exceeding goals and overcoming obstacles

- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

- Align team with client and customer expectations of the claims process

- Serve as a resource for escalated claims

- Foster a positive work environment, promote teamwork, and encourage professional growth and development

- Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team

- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

- Increased reserve and payment authority with the ability to assist with moderate reviews

- Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees

- Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset



Requirements

- 7+ years of insurance claims experience in high exposure commercial general liability claims, with knowledge of New York Labor Law is needed

- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

- 2+ years of leadership experience with a preference for experience managing in a remote environment

- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

- Demonstrated commitment to quality, accuracy, and attention to detail

- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information



Benefits

- Generous health-insurance package with nationwide coverage, vision, & dental

- 401(k) retirement plan with employer matching

- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

- Generous family leave policy

- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun

- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!



 

Additionally, we will


- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

- Work toward reducing and eliminating all the administrative work from an adjuster role

- Foster a culture of empathy, transparency, and empowerment in a remote-first environment



 

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

 
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