Peter Cox Property Sales Surveyor
Join Our Team and Lead with Expertise!
We're seeking a highly skilled and experienced Property Sales Surveyor or has the willingness to become one, to join our team at the Lincoln branch, Experience is prefered but not essential for the right applicant, you will be covering the East coast of the Midlands area such as  Thetford, Bury St. Edmonds, Norwich and... surrounding areas. If you're a qualified professional with a proven track record in property preservation and a passion for delivering exceptional customer solutions, we want to hear from you!
Why Join Rentokil?
- Competitive Salary: Dependent on experience, reflecting your expertise and qualifications, salary is in the range of £25,940.86 - £34,099.70
- Expected OTE: Bonus and commission schemes available.
- Benefits: Company vehicle (potentially electric), fuel card for Diesel cars, tools, mobile phone, Tablets, uniform, RI Rewards and commission.
- Work-Life Balance: Full-time, permanent role, Monday to Friday
- Industry-Leading Support: Leverage your existing qualifications within a supportive and established company.
- Career development: Support towards gaining additional qualifications to support career progression 


Property Sales Surveyor Role
In this field-based role, you'll utilise your expertise to survey properties, diagnose complex preservation issues, and provide tailored solutions to our customers. Your deep understanding of construction and building environments will be crucial in delivering accurate and effective recommendations. Daily travel is required, and you should be comfortable being on the move and working alone the majority of the time once trained.
Providing exceptional customer service is paramount, and your ability to build strong relationships and communicate technical information clearly will ensure customer satisfaction.
Requirements
Property Sales Surveyor Requirements:
- CSSW (Certified Surveyor in Structural Waterproofing), CSTDB (Certified Surveyor in Timber and Dampness), or relevant construction/built environment qualifications and experience are preferred but not essential.
- Proven track record in property preservation sales or surveying.
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Strong understanding of building pathology and preservation techniques.
- Excellent problem-solving and diagnostic skills.
- Demonstrated ability to provide exceptional customer service and communicate effectively.
- Self-motivated and target-driven.
- You may be required to pass a DBS check depending on the role you have applied for.


Benefits
Sales Surveyor Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Access to a company vehicle (electric) and fuel card for diesel cars.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.



A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links

Property Care Website: OR Peter Cox Website  OR Wise Property Care Website 
Property CareLinkedIn: OR Peter Cox LinkedIn OR Wise LinkedIn 
Property Care Facebook OR Peter Cox Facebook OR Wise Facebook
Instagram

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
 more

Description


Implementing the sales strategy developed by the Sales Manager to attain the monthly sales targets, goals, renewals, and profitability
Identifying potential clients and business opportunities by prospecting the market
Delivering sales presentations for prospects in a professional and effective manner and inform them how they can benefit from having the safest sustainable... solution for health, property and the environment through their use of Rentokil Boecker® services
Surveying premises to estimate technical requirements and pricing when needed
Developing ideas and creating offers for target clients using all necessary marketing tools
Presenting new products and services to existing clients and enhancing client relationships through preplanned courtesy calls and visits
Responding to client’s needs and following up with all concerned parties on all aspects of their request
Educating clients on the processes that will enable them to gain the most value from Rentokil Boecker® services
Preparing detailed offers, following up till the offer becomes a contract and handling after-sales follow-up
Handling renewals of contracts, when applicable
Communicating effectively new sales and renewals to Operations Department
Handling the client’s data accurately and timely on Rentokil Boecker® systems
Documenting and delivering weekly and monthly sales reports
Participating in events and exhibitions to promote company’s services


Requirements


At least 2 years of experience in Sales and Marketing/B2B selling in relevant markets.
Proficiency in English with excellent verbal and written communication skills, Arabic is a plus.
Computer Proficiency: Microsoft Office and CRM
Knowledgeable in reporting and monitoring with remarkable attention to details.
Effective decision making and problem-solving skills.
Experience with a multinational company would be a plus more

Key Responsibilities


Turnover growth through gross sales, jobbing revenue & products, better than budget including the launch of new innovations and Innovation sales targets.
Effective management thereby ensuring the development and retention of quality sales colleagues.
Inspirational Leadership
Be hands-on, ensuring that infield training with all sales colleagues is being implemented... on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues' abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.
Accurately identify appropriate action plans to ensure development of all colleagues.
Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
Conduct Weekly 1on1 meetings with all sales colleagues to understand development requirements.
Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
Using excellent coaching skills ensures sales colleagues are developed, mentored and developed.
Using individual performance ratios, agree to targets and objectives with all reports.
Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
Ensure appropriate training is delivered, reviewed and implemented.
Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
Assist and be responsible (with the SC’s) for all 1st yr terminations, ensuring 24hr response rate and full and accurate feedback to the business
Drive “unpaid since inception” list and assist with financial queries
Manage the vehicle fleet ensuring all vehicles are safe and clean at all times - monitoring service
Ensuring all company H&S regulations are adhered to at all times and the “everyone goes home safe” campaign is reinforced continuously
Monthly meetings with the regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
Weekly meetings with the branch manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
Weekly forecast meetings are held with branch managers to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of DSP/SOLO and the pipeline document.
Drive cross divisional leads
Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
Hold regular quarterly sales and service meetings to recognise excellence across all divisions.
Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
Analyse service delivery in constructive communications with Branch Managers.
Assist sales colleagues with preparation of proposals and presentations to board level.
Initiate and coordinate development of action plans to penetrate new markets.
Ensure that follow up is completed and effective communication with service takes place.
Ensure that effective recruitment and selection is achieved by complying with best practice and the
divisional sales recruitment policy.
Invest energy and motivation of staff and create a “customer service” culture.
Drive all divisional and national reward and recognition schemes.
Develop effective communication between the functional management team.
Be aware and report any significant changes and competitor activity.


Requirements:


Key requirements
A diploma or degree qualification in any business course
A good grasp of the Company's products and services
Proven experience as a Sales Team lead
Strong orientation/connection with the values of service, relationships and teamwork and Customer!
Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
Negotiation skills
Coaching skills
Client service orientation
High energy level / self motivated /
Teamplayer / collaborative / initiative / innovative / persuasive
High integrity / disciplined / structured / determined / tenacious
Inspirational
Well developed communication skills (written / verbal / non-verbal)
Ability to form high level customer relationships
Planning and organizing / work management
Computer literacy -( MS word, Google, Excel and Internet)
Numeric and Presentation skills more

Requirements
Vacancies have arisen for Rentokil Initial Interns (12 Months Fixed Term) in our Kenya business -  Mombasa branches
RI EA  is committed to achieving Diversity and Equity access to the business, therefore preference will be given to suitably qualified Employment Equity candidates across all levels.
By applying to this vacancy you give consent and authorise the Company, the Company's... Human Resource Department and authorised Management team to use, review, process and archive any personal information provided to the company in the course of your application as well as any information that you have provided in support of your application.
An Opportunity For a Newly Qualified Graduate

You can develop a career with Rentokil Initial by becoming a Pest Control expert with the opportunity to develop into Sales, Operations or Technical Support and further to Management and Leadership roles.
Initially you will enrol on the Rentokil Initial EA Africa Internship programme where you have a professional learning experience to build your technical knowledge and skills in a practical work environment This will be followed by our Aspiring Sales Programme to develop your sales knowledge, skills and experience.
During the internship program you will complete an accredited Pest Control course (NQF5) and undertake real field based operational roles followed by sales exposure
Following an assessment at the end of the 12 month programme, if successful and vacancies are available, you will be given the opportunity to apply for placement in Sales, Operational or Technical roles and join our Colleague Development Programs giving you an opportunity to further your career with us to became one of our leaders of the future
Please note the successful candidates will be registered and will be required to complete an accredited National Certificate in Pest Control which is approved by the company.

KEY WORK OUTPUTS And ACCOUNTABILITIES

Train as a pest control or hygiene technician
Gain on the job operational experience by working as a Pest Control Technician assistant providing quality pest control/management service in line with Standard Operating Procedures, Safe Work Procedures and Safety, Health & Environment requirements
Achieve standards of productivity as set by the company by following routes and service plans
Ensure the usage of the correct Personal Protective Equipment, APL and pesticide applications
Attend all internal Sales and Technical training as required
Complete a national certificate in pest control
Attend the Aspiring Sales Consultant Programme
Gain on the job sales experience by completing, updating and maintaining all required sales administration and reporting systems in compliance to policies and procedures and SHE requirements
Locate potential business through research, prospecting, tele-canvassing, enquiries and cold calling.
Undertake needs analysis by conducting thorough survey of client premises
Focus on client retention through relationship building
Identifying cross and up selling opportunities

SKILLS and COMPETENCIES

Excellent communication & iT skills
Proven ability of technical learning and practical application
Ability to develop working relationships with customer
Determination and motivation to achieve business targets
Be organised and have the ability to perform well under pressure (resilient)
Good numerical, literacy & administrative skills
Problem solver and solution driven
Engaged team player attitude

QUALIFICATIONS And EXPERIENCE

Recent Graduate/ Diploma Holder - Sciences, Biology, Entomology, Agriculture, Laboratory some Sales related field of study is preferred
Drivers Licence - essential with good ability to drive a vehicle
Computer literate
No previous experience required - a passion for learning and getting involved in the field is essential more

Requirements
Vacancies have arisen for Rentokil Initial Interns (12 Months Fixed Term) in our Kenya business -  Nakuru 
RI EA  is committed to achieving Diversity and Equity access to the business, therefore preference will be given to suitably qualified Employment Equity candidates across all levels.
By applying to this vacancy you give consent and authorise the Company, the Company's Human... Resource Department and authorised Management team to use, review, process and archive any personal information provided to the company in the course of your application as well as any information that you have provided in support of your application.
An Opportunity For a Newly Qualified Graduate

You can develop a career with Rentokil Initial by becoming a Pest Control expert with the opportunity to develop into Sales, Operations or Technical Support and further to Management and Leadership roles.
Initially you will enrol on the Rentokil Initial EA Africa Internship programme where you have a professional learning experience to build your technical knowledge and skills in a practical work environment This will be followed by our Aspiring Sales Programme to develop your sales knowledge, skills and experience.
During the internship program you will complete an accredited Pest Control course (NQF5) and undertake real field based operational roles followed by sales exposure
Following an assessment at the end of the 12 month programme, if successful and vacancies are available, you will be given the opportunity to apply for placement in Sales, Operational or Technical roles and join our Colleague Development Programs giving you an opportunity to further your career with us to became one of our leaders of the future
Please note the successful candidates will be registered and will be required to complete an accredited National Certificate in Pest Control which is approved by the company.

KEY WORK OUTPUTS And ACCOUNTABILITIES

Train as a pest control or hygiene technician
Gain on the job operational experience by working as a Pest Control Technician assistant providing quality pest control/management service in line with Standard Operating Procedures, Safe Work Procedures and Safety, Health & Environment requirements
Achieve standards of productivity as set by the company by following routes and service plans
Ensure the usage of the correct Personal Protective Equipment, APL and pesticide applications
Attend all internal Sales and Technical training as required
Complete a national certificate in pest control
Attend the Aspiring Sales Consultant Programme
Gain on the job sales experience by completing, updating and maintaining all required sales administration and reporting systems in compliance to policies and procedures and SHE requirements
Locate potential business through research, prospecting, tele-canvassing, enquiries and cold calling.
Undertake needs analysis by conducting thorough survey of client premises
Focus on client retention through relationship building
Identifying cross and up selling opportunities

SKILLS and COMPETENCIES

Excellent communication & iT skills
Proven ability of technical learning and practical application
Ability to develop working relationships with customer
Determination and motivation to achieve business targets
Be organised and have the ability to perform well under pressure (resilient)
Good numerical, literacy & administrative skills
Problem solver and solution driven
Engaged team player attitude

QUALIFICATIONS And EXPERIENCE

Recent Graduate/ Diploma Holder - Sciences, Biology, Entomology, Agriculture, Laboratory some Sales related field of study is preferred
Drivers Licence - essential with good ability to drive a vehicle
Computer literate
No previous experience required - a passion for learning and getting involved in the field is essential more

Requirements
Vacancies have arisen for Rentokil Initial Interns (12 Months Fixed Term) in our Kenya business - Nairobi
RI EA  is committed to achieving Diversity and Equity access to the business, therefore preference will be given to suitably qualified Employment Equity candidates across all levels.
By applying to this vacancy you give consent and authorise the Company, the Company's Human... Resource Department and authorised Management team to use, review, process and archive any personal information provided to the company in the course of your application as well as any information that you have provided in support of your application.
An Opportunity For a Newly Qualified Graduate

You can develop a career with Rentokil Initial by becoming a Pest Control expert with the opportunity to develop into Sales, Operations or Technical Support and further to Management and Leadership roles.
Initially you will enrol on the Rentokil Initial EA Africa Internship programme where you have a professional learning experience to build your technical knowledge and skills in a practical work environment This will be followed by our Aspiring Sales Programme to develop your sales knowledge, skills and experience.
During the internship program you will complete an accredited Pest Control course (NQF5) and undertake real field based operational roles followed by sales exposure
Following an assessment at the end of the 12 month programme, if successful and vacancies are available, you will be given the opportunity to apply for placement in Sales, Operational or Technical roles and join our Colleague Development Programs giving you an opportunity to further your career with us to became one of our leaders of the future
Please note the successful candidates will be registered and will be required to complete an accredited National Certificate in Pest Control which is approved by the company.

KEY WORK OUTPUTS And ACCOUNTABILITIES

Train as a pest control or hygiene technician
Gain on the job operational experience by working as a Pest Control Technician assistant providing quality pest control/management service in line with Standard Operating Procedures, Safe Work Procedures and Safety, Health & Environment requirements
Achieve standards of productivity as set by the company by following routes and service plans
Ensure the usage of the correct Personal Protective Equipment, APL and pesticide applications
Attend all internal Sales and Technical training as required
Complete a national certificate in pest control
Attend the Aspiring Sales Consultant Programme
Gain on the job sales experience by completing, updating and maintaining all required sales administration and reporting systems in compliance to policies and procedures and SHE requirements
Locate potential business through research, prospecting, tele-canvassing, enquiries and cold calling.
Undertake needs analysis by conducting thorough survey of client premises
Focus on client retention through relationship building
Identifying cross and up selling opportunities

SKILLS and COMPETENCIES

Excellent communication & iT skills
Proven ability of technical learning and practical application
Ability to develop working relationships with customer
Determination and motivation to achieve business targets
Be organised and have the ability to perform well under pressure (resilient)
Good numerical, literacy & administrative skills
Problem solver and solution driven
Engaged team player attitude

QUALIFICATIONS And EXPERIENCE

Recent Graduate/ Diploma Holder - Sciences, Biology, Entomology, Agriculture, Laboratory some Sales related field of study is preferred
Drivers Licence - essential with good ability to drive a vehicle
Computer literate
No previous experience required - a passion for learning and getting involved in the field is essential more

Your day-to-day responsibilities will include:

Ensure payments are made to suppliers consistently, accurately and within credit terms. Verify invoices against contract terms and other agreements
Review transactions for completeness and accuracy including proper authorization for payment processing.
Prepare payment vouchers.
Set up, monitor and perform reconciliations and accruals on a... monthly basis for major suppliers paid by standard voucher
Support the monthly accounting closing process to ensure accurate and timely financials.
Review accounting controls and processes, suggest improvements and help implement and support any changes.
Ensure all corporate and normal business and ethical standards are closely adhered to and correct any deviations
Encountered and ensure appropriate controls are administered.
Ensure that all documentation relating to payments are in accordance with all regulations and maintain a very high level of vigilance
Answer supplier queries on invoices & payments
Verify vendor accounts by reconciling monthly statements and related transactions.
Reconcile Accounts Payable on a monthly basis (including Down payment Requests)
Maintain the vendor/supplier files and monitor the accounts to ensure payments are up to date.
Prepare and Process tax and statutory cheques/payments timely to avoid penalties
Prepare and disburse accounts payable cheques
Perform reconciliation of balance sheets accounts
Strong involvement in the physical receipt of deliveries by suppliers before being transferred to the store
Participate actively during stock taking
Filing of supplier invoices and vouchers and answering all queries relating to payables activity
Liaison with Credit control colleagues on cheque swap
Review supplier payments periodically to note any changes in pricing, query the same to ensure any variances in costs for same items, quantities and liaise with procurement to verify the same prior to payment confirming reason to the variances
Assist in the accounts receivables analysis and modeling
Participate in the interim/year end and the internal audit processes
Maintain fixed assets register, process additions and disposals in the system to ensure the GL and the fixed assets register are reconciled monthly and variances adequately explained to the FM.Recommend Assets for writeoff.
Participate in fixed asset tagging and bi-annual fixed asset verification exercise, including P&M and EFR. Allocate tag numbers to fixed assets to effectively track them from time to time
Record fixed assets by creating and supervising a system of procedures, forms, and controls
Recommend any updates to accounting policies affecting fixed assets to management
Participate and being in constant liaison with the managers on capex requirements
Agree the inter-company balances with the group entities.
Record in the accounting system newly acquired fixed assets and those disposed
Track, compile, and record project costs in fixed asset accounts; close out the accounts at the completion of the projects
Perform reconciliation of fixed asset subsidiary ledger balance with summary-level account in the general ledger
Perform depreciation calculation for all fixed assets
Perform revision and update on the detailed schedule of accumulated depreciation and fixed assets
Find out fixed assets’ obsolescence potential and recommend for writeoff
Carry out periodic reviews on intangible assets’ impairment
As may be requested by management, perform fixed asset related analyses
Track Company’s fixed asset spending in relation to its capital budget, as well as management authorizations
Ensure consolidation of fixed asset information to enable a complete and accurate record of the identification, location and value of RI East Africa fixed assets.
Carry out the revaluation of fixed assets as required to comply with applicable standards.
Any other duty that may be allocated to you by the FM

Requirements

Bachelor's Degree in Accounting/Finance or CPA(K)
Five years of working experience
Experience with month-end and quarter-end close processes.
Proven capability to excel in a fast-paced environment
High level of critical thinking
Strong quantitative skills
Ability to think strategically while managing the details
Desire to go above and beyond what is required
Ability to apply independent judgement and discretion as appropriate.
Detail-oriented, analytical and highly organized.
Excellent problem-solving skills with the ability to organize and prioritize work and meet critical deadlines.
Ability to make arithmetical calculations with speed and accuracy, preparing clear, accurate and concise reports and correspondence more

Key Responsibilities

Visit potential/existing customers to demonstrate all the services and products offered by the Company.
Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region
Close sales and convince... clients why services offered by the Company are superior and beneficial to what the competition offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc
Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially

Requirements

Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company's products and services
Minimum of 2 years experience in Direct or Field sales
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver's licence, with a minimum of 2 years experience
Any relevant tertiary education

Benefits

Base salary and Sales Commissions: Applicable as per Company Sales Commissions policy
Motor vehicle: To be arranged upon joining and can be retained beyond working hours after confirmation
Medical Cover: To be arranged immediately upon joining
Pension & Group Life Assurance Cover: To be arranged after confirmation
Quarterly Incentives - enhanced earnings - Half Yearly and FY Vacations Incentive trips
Promotional Opportunities

Desired Skills and Experience

B2B sales
B2c
Pest Control sales
Pest control
Cross selling
Fieldsales more

Job Purpose

The purpose of this role is to ensure that our service teams deliver premium Washroom Hygiene service in accordance with the Service Level Agreements (SLA) as agreed upon with customers.
As QA representative, you have the responsibility of advising the clients on hygiene and housekeeping matters, as well as advising on instances where their washroom hygiene coverage is incomplete... or inadequate, and lead to identification of additional need areas to ensure the customers get a total washroom solution. To this end you will have a sales target as set out by your Branch Manager.
You will ensure that there are effective and coordinated Quality Assurance activities in the Washrooms Department, and that timely actions are taken on matters that arise from service quality concerns by our customers. The position also plays a significant role in ensuring the business is living its Core Values of Service, Relationships, and Teamwork.

Key Responsibilities

Take stock of all sanitary units in the custody of the customers within your allocated route/zone.
Compare the supposed customer units iCABS against the actual number of units physically available at the customer premises to ensure accuracy of records
Maintenance of 100% accurate records of sanitary units within your area
Carry out QA inspections at customer premises noting any hygiene and housekeeping matters
Review quality assurance standards; observe existing policies and procedures, and interview personnel and customers to evaluate effectiveness of quality assurance program
Compile statistical data and write narrative reports summarizing quality assurance findings from client visits on relevant platform
Maintain current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring in relation to your clientele
Work closely with Washroom Technicians to ensure they offer a first class service to customers
Meet target number of QA monthly visits - 5 per day /110 per month
100% DSP updated by 10pm daily
QA reports generated are accurate and professionally presented
Identify and/or receive, and attend to all customer service and quality complaints within zone, and report on follow-up actions
Offer prompt and reliable response to customer complaints and give honest feedback to customers and colleagues.
Observe the ideals of the Customer and Colleague Promise
Review Customer Voice Counts (CVC) results for your area with the Manager and develop workable action plans to address all issues raised by customers within agreed timelines
Customer complaints are handled effectively and efficiently 24hrs
Nil follow up/repeat complaints by same clients
Client Retention budget met (monthly)
Customer Net Promoter Score (CVC) target met
Adhere to Company SHE policy
Knowledge, awareness & compliance with SHE regulations & guidelines
Budget Work Day Lost (WDL) & Lost Time Accidents (LTA) met
Liaise closely with the Manager to champion the launch of any QA initiatives intended to improve effectivenessVisit potential/existing customers to demonstrate all the services and products offered by the Company.
Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region
Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc
Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially

Requirements:
Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company's products and services
Experience in quality assurance/ client retention minimum of 2 years experience in Direct or Field sales
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver's licence, with a minimum of 2 years experience
Any relevant tertiary education more

Requirements:

A Vacancy has arisen for Service Team Leader in our Kenya business, based in Nakuru. The role's key responsibility is to lead, coordinate, and develop a highly motivated team of individuals and teams to ensure that they provide world class service to our customers, and overall optimization of branch service performance whilst complying with all internal and external policy and... legislative regulations.

Your day-to-day responsibilities will include:

Agree individual and team service targets with Branch Manager in order to deliver the Branch’s/ Company’s business goals. 
Manage a team of service colleagues comprising Service Programers, Supervisors, and Technicians to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each direct report to direct performance against targets, including making appropriate interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken. 
Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established. 
The Team Leader is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment – documented process) 
Participate in the support or re-training of personnel – (service, sales, QA & admin), as well as training / retraining of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.) 
Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues. 
Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. 
Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training / attendance. 
Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KPI
Ensure that all customers are serviced on time by managing the Service Programmers and service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times. 
Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client level should also be recorded and communicated to the Branch Manager & Customer Retention Officer. 
Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times. 
Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI. 
Ensure effective and timely communication across the team by holding regular team meetings (minimum monthly). Reporting on individual and team performances to the Branch Manager, with quarterly Technician Performance Assessments (TPA). 
The Team Leader must be Health, Safety & Environmentally centric and compliant – able to create and maintain an environment which meets local HS&E standards, regulations and requirements. 
 Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team, and that each service colleague is properly trained in the correct, proper and safe use of all equipment, and that this competency is regularly checked and verified by the Supervisor. (Including vehicle, Personal Protective Equipment, Personal Protective Clothing, Respiratory Protective Equipment, & general equipment as applicable). 
Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures. 
Ensure that all direct reports, and Technicians’ qualifications and registrations are relevant and valid at all times. Encourage all technicians to further their studies and improve their qualifications. Manage and administer records accordingly. 
Manage and maintain service data – using all facilities, resources and reports available – to ensure accurate reporting, and system information (inputs and outputs). Take the necessary action to correct data, and plan as required. (iCABS / Progress) 
Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly / quarterly / annual forecast and targets. 
Resource and asset management: Including: fleet, manpower, time, overtime, HR / IR matters, leave of absence, stock, preparations, store rooms, fixed assets, consumables, and utilities. Identify, manage and mitigate risks promptly and efficiently in collaboration with the Branch Manager. 
Spend infield time with service staff / customer facing tasks - to maintain a high level of morale and quality

Do you have what it takes? If you want to be considered for this role you will need:

Relevant Tertiary Education advantageous
Excellent planning and organisational skills
3 years Supervisory / Management experience (preferably within the services sector)
Customer Care experience advantageous
Valid driver’s license
Numerical acumen
Computer literate
Persuasiveness/good interpersonal skills
Hunter & Target Driven
Competitive nature with tenacity and resilience to stress
Integrity/reliability
Strong ownership & responsiveness
High energy levels (action orientated)
Self confident/assertive/passionate
Problem solving skills/solution driven
Strong demonstration of the values of service, relationships and teamwork
Be self- motivated and display a high energy level
Excellent planning and organisational skills
Team player with a collaborative style
Demonstrates the ability to take the initiative
Highly developed communication skills (written / verbal / non-verbal)
Ability to form strong customer relationships at all levels more

Key Responsibilities

Offer exceptional leadership on all Pest Control service planning matters and support the Pest Control manager and service supervisors in all endeavours that are meant to improve service delivery

Ensure high productivity of the service team and that the state of service is maintained at an acceptable level.
Review and manage service routing and planning under the... direction of the manager and in consultation with the supervisors, and ensure regular updates so that there is minimum time wastage
Peruse service cards and chemical usage details to generally assess proper usage of prep and all chemicals. Raise issues of concern noted to the service manager
Promote service staff lead generation and carry out cross selling activities to customers in your database to support efforts by the sales colleagues.
Undertake telephone sales for residential clients that may come through enquiries and from old jobs or terminated contracts record
Offer professional customer service so that good customer relationships are maintained in bid to avoid contract terminations on poor service reasons.
Address on a timely basis cases of potential terminations under the guidance of the manager.
Enhance communication with customers through proper handling of telephone calls and quickly responding to any customer requirements
Offer precise service programming so that all services are rendered when due and are promptly processed in the service program (ICABS).
Take written instructions on installations, withdrawal of services and removal of any company assets from the service supervisor & manager and action accordingly when this happens
Ensure the use of ICABs is optimized through timely capturing of visits and terminations/ stop service, etc
Keep record of and remain accountable for Equipment for Rental where applicable under the direction of the manager.
Play a notable role in debt collection, stop service and service reinstatement. Liaise closely with the credit controller on state of client debt account concerning servicing
Make timely and sound decisions regarding service planning and scheduling, keeping your supervisor & manager fully abreast
Take proactive action on Customer Voice Counts results as may be required on your part, and escalate serious matters to management
Participate in monthly reporting and report accurately key data such as number of complaints, terminations etc as may be required.
Have a keen interest in safeguarding company assets allocated to your department and report misuse to your manager/FD
Proactively support in price increase/contract renewal process, by drafting and coordinating the distribution of related letters & correspondences
Filing of contracts/service cards accurately
Safe handling of service cards to ensure these are available at all times, neatly stored and archived to enable easy retrieval
Play a key role in H&S and report promptly any H&S incidents to the manager and senior management
Promote the improvement, enhancement and achievement of the agreed client retention rate.
Support staff development programs at the department by working closely with the department seniors and HR
Undertake any other tasks as may be directed by Management

Requirements

Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company's products and services
minimum of 2 years experience as pest control supervisor
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Any relevant tertiary education

Desired Skills and Experience

Pest Control Supervisor
Pest control
Technical Expertise
leads generation more

Description
Rentokil Initial:

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing... in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com

Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in over 65 countries and we are ranked in the top 3 in 63 of those.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa, Sub Sahara and Australia.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.
You would be supporting the Business in Nairobi branch
Requirements
A Vacancy has arisen for a Rider Technician in our Nairobi branch.
The purpose of this role ist to carry out visits to customer’s premises in order to complete contractual commitments or job instruction commitments as specified.  To identify any instances where customer service could be extended to include other Specialist Hygiene Services or other services offered by the Company, and advise the customer accordingly. You will have a sales leads target of 2 per month.
Your day-to-day responsibilities will include:

Service customers’ premises in accordance with the contract or job specification.
Undertake work in accordance with the safe systems of work as instructed by Manager/Supervisor;
Comply with time allocations for specified work.
Source for opportunities to cross sell and upsell the Company’s products & services to both existing and new customers
Offer expert hygiene advice to the customers 
Write accurate and helpful service and advice reports and discuss these with the customer as may be needed.
Carry out service in route programme order and follow the procedure laid down for the service of new contracts, jobs and complaints.
Complete service cards and all other records correctly and at the proper time.
Comply with the special instructions laid down for certain customers.
You have a personal responsibility for your own health and safety and that of other people affected by the work you do. Use of the PPE provided by the company is mandatory
Register material usage on the service documents accurately and honestly 
You must not tamper with, alter or change in any way, any item or equipment that has been issued to you or any other Rentokil employee.
Adhere to company policies as explained by the YOU AND RENTOKIL booklet.
Comply with Rentokil Initial work ethics and in particular compliance to key policies including Anti-bribery/Corruption provisions 
Quick turn-around time and punctuality on scheduled tasks
Any other duties as may be allocated

Do you have what it takes? If you want to be considered for this role you will need:

Relevant Tertiary Education
Valid and current riders licence
Proficient in English - written and spoken
Customer Care experience advantageous
Numerical acumen
Computer literate
Integrity/reliability
High energy levels (action orientated)
Self confident/assertive/passionate
Problem solving skills/solution driven
Strong demonstration of the values of service, relationships and teamwork
Be self- motivated and display a high energy level
Excellent planning and organisational skills
Team player with a collaborative style
Demonstrates the ability to take the initiative
Highly developed communication skills (written / verbal / non-verbal)
Ability to form strong customer relationships at all levels more

Requirements:
Vacancies have arisen for Sales Consultants in our Kenya business, based in Nakuru. The role's key responsibility is to grow the company portfolio and achieve predetermined sales targets through promoting and selling our products and services by penetrating an allocated sales area and sourcing potential new customers, and contacting existing ones to provide solutions for their... current, growing and new needs.
Your day-to-day responsibilities will include:

Achieve Predetermined Sales targets
Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures
Locate potential business through research, prospecting, tele-canvassing and cold calling
Attend to phone enquiries and leads from colleagues
Conduct sales calls and presentations to new or existing customers.
Undertake needs analysis by conducting thorough survey of client premises
Complete site risk assessments for every client proposal
Report all findings back to the client by presenting a proposal, which includes a pricing structures, that describe the benefits of using our services.
Endeavour to gain the client’s acceptance and obtain authorization on a new service agreement.
Approach the client portfolio for annual price adjustments
Maintain and improve the client retention target rate by building and maintaining professional client relationships
Increase the client portfolio by identifying cross and up selling opportunities to increase the service range within the region
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Liaise with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Do you have what it takes? If you want to be considered for this role you will need:

Relevant Tertiary Education advantageous
Business to business sales skills and experience
Minimum 2 years Sales in Service industry / Industry Knowledge advantageous
Customer Care experience advantageous
Cold Calling experience advantageous
Valid driver’s license
Numerical acumen
Computer literate
Persuasiveness/good interpersonal skills
Hunter & Target Driven
Competitive nature with tenacity and resilience to stress
Integrity/reliability
Strong ownership & responsiveness
High energy levels (action orientated)
Self confident/assertive/passionate
Problem solving skills/solution driven
Strong demonstration of the values of service, relationships and teamwork
Be self- motivated and display a high energy level
Excellent planning and organisational skills
Team player with a collaborative style
Demonstrates the ability to take the initiative
Highly developed communication skills (written / verbal / non-verbal)
Ability to form strong customer relationships at all levels more

Key Responsibilities:
Offer exceptional leadership on all Pest Control service planning matters and support the Pest Control manager and service supervisors in all endeavours that are meant to improve service delivery

Ensure high productivity of the service team and that the state of service is maintained at an acceptable level.
Review and manage service routing and planning under the... direction of the manager and in consultation with the supervisors, and ensure regular updates so that there is minimum time wastage
Peruse service cards and chemical usage details to generally assess proper usage of prep and all chemicals. Raise issues of concern noted to the service manager
Promote service staff lead generation and carry out cross selling activities to customers in your database to support efforts by the sales colleagues.
Undertake telephone sales for residential clients that may come through enquiries and from old jobs or terminated contracts record
Offer professional customer service so that good customer relationships are maintained in bid to avoid contract terminations on poor service reasons.
Address on a timely basis cases of potential terminations under the guidance of the manager.
Enhance communication with customers through proper handling of telephone calls and quickly responding to any customer requirements
Offer precise service programming so that all services are rendered when due and are promptly processed in the service program (ICABS).
Take written instructions on installations, withdrawal of services and removal of any company assets from the service supervisor & manager and action accordingly when this happens
Ensure the use of ICABs is optimized through timely capturing of visits and terminations/ stop service, etc
Keep record of and remain accountable for Equipment for Rental where applicable under the direction of the manager.
Play a notable role in debt collection, stop service and service reinstatement. Liaise closely with the credit controller on state of client debt account in relation to servicing
Make timely and sound decisions regarding service planning and scheduling, keeping your supervisor & manager fully abreast
Take proactive action on Customer Voice Counts results as may be required on your part, and escalate serious matters to management
Participate in monthly reporting and report accurately key data such as number of complaints, terminations etc as may be required.
Have a keen interest in safeguarding company assets allocated to your department and report misuse to your manager/FD
Proactively support in price increase/contract renewal process, by drafting and coordinating distribution of related letters & correspondences
Filing of contracts/service cards accurately
Safe handling of service cards to ensure these are available at all times, neatly stored and archived to enable easy retrieval
Play a key role in H&S and report promptly any H&S incidences to the manager and senior management
Promote the improvement, enhancement and achievement of agreed client retention rate.
Support staff development programs at the department by working closely with the department seniors and HR
Undertake any other tasks as may be directed by Management

Requirements

Key requirements

 A diploma or degree qualification in any business course
 A good grasp of the Company's products and services
 minimum of 2 years experience as pest control supervisor  Strong selling skills
 Demonstrated ability to generate leads
 Self-drive and initiative in current role
 Any relevant tertiary education

Benefits

Base salary
Medical Cover: To be arranged immediately upon joining
Pension & Group Life Assurance Cover: To be arranged after confirmation
Promotional Opportunities more

Key Responsibilities

Visit potential/existing customers to demonstrate all the services and products offered by the Company.
Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince... clients why services offered by the Company are superior and beneficial to what the competition offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially

Requirements
Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company's products and services
minimum of 2 years experience in Direct or Field sales
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver's licence, with a minimum of 2 years experience
Any relevant tertiary education more

Key Responsibilities

Visit potential/existing customers to demonstrate all the services and products offered by the Company.
Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince... clients why services offered by the Company are superior and beneficial to what the competition offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service

Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers
Critical Competencies

Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially

Requirements
Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company's products and services
minimum of 2 years experience in Direct or Field sales
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver's licence, with a minimum of 2 years experience
Any relevant tertiary education more

Key Responsibilities

Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region 
Close sales and convince clients why services offered by the Company are superior and beneficial to what competition... offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc 
Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially

Requirements
Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company's products and services
minimum of 2 years experience in Direct or Field sales
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver's licence, with a minimum of 2 years experience
Any relevant tertiary education more

Description

Turnover growth through gross sales, jobbing revenue & product, better than budget including the launch of new innovations and Innovation sales targets.
Effective management thereby ensuring the development and retention of quality sales colleagues.
Inspirational Leadership
Be hands-on, ensuring that infield training with all sales colleagues is being implemented on a regular... basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues' abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.
Accurately identify appropriate action plans to ensure development of all colleagues.
Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
Conduct Weekly 1on1 meetings with all sales colleagues to understand development requirements. Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
Using excellent coaching skills ensures sales colleagues are developed, mentored and developed.
Using individual performance ratios, agree to targets and objectives with all reports.
Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
Ensure appropriate training is delivered, reviewed and implemented.
Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
Assist and be responsible (with the SC’s) for all 1st yr terminations, ensuring 24hr response rate and full and accurate feedback to the business
Drive “unpaid since inception” list and assist with financial queries
Manage the vehicle fleet ensuring all vehicles are safe and clean at all times - monitoring service schedules and safe driving practise
Ensuring all company H&S regulations are adhered to at all times and the “everyone goes home safe” campaign is reinforced continuously
Monthly meetings with the regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
Weekly meetings with the branch manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
Weekly forecast meetings are held with branch managers to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of DSP/SOLO and the pipeline document.
Drive cross divisional leads
Hold monthly branch sales and service meetings where excellence is recognized and celebrated.
Hold regular quarterly sales and service meetings to recognize excellence across all divisions.
Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
Analyse service delivery in constructive communications with Service Manager.
Assist sales colleagues with preparation of proposals and presentations to board level.
Initiate and coordinate development of action plans to penetrate new markets.
Ensure that follow up is completed and effective communication with service takes place.
Ensure that effective recruitment and selection is achieved by complying with best practice and the divisional sales recruitment policy.
Invest energy and motivation of staff and create a “customer service” culture.
Drive all divisional and national reward and recognition schemes.
Develop effective communication between the functional management team.
Be aware and report any significant changes and competitor activity.

Requirements

Valid Driving licence
Relevant Sales Management/ Degree/Diploma
Experience: 3 to 5 years of successful sales management.
Strong orientation/connection with the values of service, relationships and teamwork and Customer!
Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
Negotiation skills
Coaching skills
Client service orientation
High energy level / self motivated /
Teamplayer / collaborative / initiative / innovative / persuasive
High integrity / disciplined / structured / determined / tenacious
Inspirational
Well developed communication skills (written / verbal / non-verbal)
Ability to form high level customer relationships
Planning and organizing / work management
Computer literacy -( MS word, Google, Excel and Internet)
Numeric and Presentation skills more