Job Summary: As a Senior Cyber Security Manager, you’ll be leading a newly created observability and vulnerability management team for Rackspace. Not only is this is a new team, but they are using recently added tools to validate true exposure of our networks and platforms. We’re in need of a strong and very strategic engineering minded leader to grow and mature this... team. 
 
Key Responsibilities: 
- Lead technical teams responsible for security engineering, security operations tooling, vulnerability management, detection engineering, incident investigation, or infrastructure/cloud security. 


- Manage or operate enterprise security tools such as EDR, NDR, IDPS/IPS, vulnerability scanners, exposure management platforms, SIEM/SOAR integrations, cloud security tooling, asset inventory/CAASM, and security monitoring platforms. 


- Assess whether security tools are deployed correctly, producing expected telemetry, integrated with downstream platforms, tuned appropriately, and delivering intended security outcomes. 


- Translate technical findings into operational plans, remediation priorities, risk decisions, and executive-level reporting. 


- Provide technical guidance to employees, colleagues and/or customers. 


- Prioritize customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. 


- Quickly adapt and respond to dynamic customer needs and expectations through innovative solutions. 


- Participate in business continuity planning, data loss prevention, and fraud prevention. 


- Identify security architecture, protection goals, objectives and metrics consistent with corporate strategic plan. 


- Manage the development and implementation of global security policy, standards, guidelines, and procedures to ensure ongoing maintenance of security. 


- Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. 


- Work with outside consultants as appropriate for independent security audits.  


 
Qualifications: 
- Bachelor’s degree in computer science, engineering, or related technical discipline required. 


- CISSP, CISM, CRISC, OSCP, GPEN, or equivalent certification desirable. 


- Experience leading and directing, related to planning, developing and implementation of technical security systems, controls and practices. 


- 10+ years of relevant technical work experience required. 


- 4+ years of relevant technical management experience required. 


- Experience owning enterprise security tools, vulnerability management programs, operational metrics, vendor relationships, and cross-functional remediation outcomes required. 


- Hands-on technical security depth is required; candidates should be able to evaluate whether security tools are properly deployed, integrated, tuned, monitored, and delivering expected coverage and risk reduction outcomes. 


- Have strong understanding of vulnerability management lifecycle practices, including asset discovery, authenticated scanning, vulnerability validation, CVSS/EPSS/exploitability-based prioritization, remediation tracking, exception management, SLA governance, and executive reporting. 


 
Work Location/Travel: 
- If located in San Antonio, TX you’ll work a hybrid schedule with 2 days in our office, and three days remotely. 


- If located outside of San Antonio, TX you may work 100% remotely. 


- Infrequent travel may be required (Between 0 – 10% annually). 



#LI-MF1 #LI-remote #LI San Antonio, TX


Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $148,011.00/year in our lowest geographic market up to 217,082.80 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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Rackspace is seeking a Vice President of Enterprise Operations, you’ll lead the operational strategy, execution, and delivery for Rackspace’s largest customers.  Work Location:·        If located near a Rackspace office, you’ll work a hybrid schedule… 2 days in the office and three days remote. ·        If not located near an office, you may work 100% remotely. 
Key Responsibilities

- Have full... leadership responsibility for a company-wide support function, non-core business unit or a region.
- Develop strategic plans for own organizational entity.
- Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes.
- Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction. 
- Supervise directors and/or senior managers who have overall responsibility for the operation of their areas.
- Accountable for the financial performance of a support function, non-core business unit or region.
- Influence the allocation of resources across multiple divisions, regions or sub-functions.
- Establish goals and objectives ensuring alignment with business units and corporate strategic plans.
- Evaluate key business and organizational challenges; direct the development of new or innovative solutions.
- Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy.
- Set ROI expectations to achieve enterprise imperatives.
- Own operational strategy and delivery for enterprise customers across all functions.
- Build and optimize processes to ensure on-time, high-quality deliverables.
- Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations.
- Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization).
- Partner with product/engineering, and ITS to operationalize AI-driven tools for customer-facing teams. 


Qualifications

- Bachelor's degree required, advanced degree preferred
- 15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role. 
- Experience with cloud technology companies with enterprise-level clients. 
- Familiarity with customer success, technical delivery, and post-sales operations. 
- Background in deploying AI/ML technologies for operational use cases. 
- Excellent management skills with in-depth knowledge of organization's development design procedures and objectives.
- Ability to develop a vision and guide leadership through the change and implementation process.
- Ability to leverage resources to meet goals and objectives efficiently and effectively.
- Ability to adapt and lead through change.
- Proven track record of scaling enterprise operations in a technology or services environment.
- Executive Presence: C-suite interaction capability.
- Financial Acumen: Deep P&L management experience.
Discover your inner Racker: Racker LifeInformation on benefits  offered is here.#LI-MF1 #LI-remote
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. more