The Group Human Resource Business Partner will be a key partner to the CEO and executive team, responsible for assessing the organization and design a people strategy in line with the business strategy; ensure a skilled Human Capital organization in all subsidiaries and support/guide the local HR responsible in implementing the strategy and in major operational issues, This role demands... a strategic and resourceful leader who has a strong business understanding, can leverage data-driven insights to evaluate talent across all levels, including core teams, manpower and IPMS projects. We expect the person is familiar with the latest trends in technology-tools for the HR area and had already exposure to executive/board level and business strategies. The GHRBP will be instrumental in aligning organizational design, culture, and leadership processes with QSSG’s ambitious pan-African growth goals.

Key Responsibilities

Organizational Assessment and Alignment


Conduct a comprehensive assessment of QSSG’s structure, talent, and capabilities to identify gaps and opportunities.
Develop a Human Capital strategy based on the Group business strategy
Optimize organizational design to ensure alignment with strategic goals and operational efficiency.
Support the leaders in implementing organizational changes


Talent Strategy and Workforce Optimization


Develop and execute talent acquisition and retention strategies to ensure the right people are in the right seats,
Strengthen QSSG’s employer brand to attract high-caliber professionals across African markets based on the business strategy
Build and implement frameworks for workforce planning and productivity enhancement.


Cultural Transformation and Leadership Development


Foster a high-performance, purpose-driven culture that reflects QSSG’s values of Integrity, Excellence, Teamwork, Innovation, and Empathy.
Lead diversity, equity, and inclusion (DEI) initiatives to create a culture of belonging and innovation.
Design and implement leadership development programs to build a robust pipeline of future-ready leaders.


Performance Management and Behavioral Alignment


Create and oversee performance management systems to align behaviours with strategic objectives.
Design compensation systems that drive accountability, motivation, and organizational alignment.
Use OKRs and other frameworks to establish clear goals and monitor team progress.


Data-Driven HR Leadership


Utilize advanced HR analytics to assess team performance, workforce productivity, and organizational trends.
Monitor KPIs to track the success of people initiatives and optimize strategies.
Leverage data to improve decision-making and enhance employee experience across Manpower and IPMS projects.


Benefits and compensation


Ensure alignment of the compensation strategy (salary and incentives) with the business strategy and culture; continuously benchmark compensation structure with the market


Change Management and Execution


Drive transformational change with a focus on clear communication and engagement.
Develop adaptable strategies to navigate organizational challenges and ensure resilience during transitions.
Build trust and alignment among teams to ensure seamless implementation of changes.


Qualifications

Education


Master’s degree in Organizational Design, Human Resources, Business Administration (MBA), or related fields.


Additional Certifications:


Chartered Institute of Personnel and Development (CIPD) or SHRM Senior Certified Professional (SHRM-SCP).
Certifications in Change Management (e.g., PROSCI) or Organizational Design are highly desirable.


Experience


10+ years of progressive leadership experience, with a proven ability to align people strategies with organizational goals.
Significant experience in multi-regional or Pan-African markets, with an understanding of diverse cultural dynamics.
Experience with operational and strategic HR, with coverage of roles at group level and local level
Expertise in HR analytics, organizational transformation, and cultural leadership. more

Job Summary

To offer leadership, oversee the day-to-day management of HR Operations team and to enhance transactional efficiency, ensuring data accuracy, and supporting the team in delivering high-quality service to our employees.

DUTIES & RESPONSIBILITIES:


Supervise the HR Operations team, providing clear direction, coaching, and performance feedback to drive individual and team... success.
Provides day-to-day operational and functional oversight of the collaborative efforts of all departments and processes related to people, including recruitment, selection, development, induction, and performance management of all staff.
Partner with executive-level management on leadership requisitions and assist them in determining and fulfilling their current and future talent needs.
Provide an efficient and high-touch experience for every applicant from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of applicants.
Responsible for overseeing and handling day-to-day processes such as system updates, letter generation, and contract renewals, while also assisting in the management of cyclical events such as compensation adjustments for all our markets.
 Implement strategies to foster a culture of ownership and accountability within the team, including defining roles, setting performance metrics, and implementing improvement initiatives.
Drive continuous improvement in HR operations by optimizing processes, leveraging automation tools, and conducting regular audits to ensure efficiency and compliance.
Serve as the primary point of contact for data queries and issues, liaising with internal stakeholders to resolve issues and improve data integrity.
Manage contracts and documents related to HR operations, including vendor contracts, employee agreements, and compliance documents, ensuring accuracy and completeness.
Collaborate with HR Centers of Excellence and Business Partners to align operational processes with strategic goals and evolving business needs.
Oversee payroll operations, including coordinating with internal and external stakeholders to ensure timely and accurate payroll processing.
Stay abreast of industry best practices and regulatory changes, recommending updates to policies and procedures as needed to support organizational growth and compliance.


KNOWLEDGE, SKILLS, AND EXPERIENCE:


Bachelor’s degree in Human Resources, Business Administration, or a related field.
5 years of experience in HR operations, with a focus on contract and document management.
Strong leadership and team management skills, with a track-record of driving performance and development.
Experience with HRIS and payroll systems, with a proficiency in data analysis and reporting.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
Knowledge of employment laws and regulations, with a commitment to maintaining compliance and upholding ethical standards.
Proven ability to thrive in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation. more

Key Functions/Key expected results


Work directly with Head of projects to implement project goals
Coordinate and manage project tasks and deliverables.
Conducting administrative duties, such as setting up meetings and drafting billing summaries
Ensure total project compliance to statutory, legal and policy requirements
Supervise all the staff on site and ensure task allocated is... completed on time. Review processes to improve efficiency
Performance management in liaison with HR Manager and client line Managers
Payroll processing for project staff.
Prepare monthly reports and share with management and client.
Maintaining staff attendance register on site.
Report any disciplinary issues to HR for handling.
Updating and reporting on the schedule progress, budget and spending.
Identifying skill gaps and ensure closure
Keep and maintain integrity of all project records
Participate during interview process for recruitment of staff in their project.
Monitoring project performance and agreeing on priorities with client.
Communicating your project plan internally and with the client
Assign duties to staff to implement project goals, as needed.
Planning around your team’s skills to ensure end success
Oversee variable aspects of projects and provide direct assistance to ensure timely project execution.
Make requisition of materials and other items necessary for completing project goals.


Academic qualifications


Diploma in Project Management or HR or related
Excellent planning & Organization skills.
Basic Accounting and proficiency in Excel.
Excellent interpersonal and Communication skills
The ability to work under pressure and meet deadlines
Tact, swiftness and attention to detail are a MUST
Excellent problem solving and decision-making skills
Pro-active, flexible, positive and reliable
Excellent people skills to interact with staff, colleagues, and cross-functional teams


Previous Relevant Work Experience Required.


Minimum 2 years working experience.
Experience of 2 years in outsourcing services on in an administrative role.
Preferred experience in Sales / Customer Service. more

Key Responsibilities and Accountabilities:


Ensure optimal and continuous operation of mechanical systems by performing routine inspections and maintenance, monitoring metering equipment and adjusting levels as necessary
Maintain systems by scheduling and carrying out regular inspections, cleanings, filter replacement and all other tasks necessary to keep all components performing... optimally; identify and repair or replace malfunctioning components
Ensure safety by monitoring safety equipment, identifying potential issues and taking appropriate steps to repair the problem
Perform necessary repairs and replacements, obtain replacement parts and upgrade components as needed
Supervise team of assistant operators and mechanics by delegating repair, maintenance and monitoring tasks, scheduling jobs, providing appropriate instruction and giving constructive feedback on performance
Study to keep current on knowledge of all applicable safety laws, regulations and policies in order to ensure full compliance at all times
Create and maintain properly documented records of inspections, maintenance routines and repairs
Sustain up-to-date knowledge of developments in relevant technology and make recommendations for improvements/upgrades


KNOWLEDGE, SKILLS AND EXPERIENCE:


AT least Diploma in mechanical engineering field from a recognized institution.
Minimum 5 years of experience with complex steam, water & compressed air  systems in a busy manufacturing setting
Knowledge/experience in operation/maintenance of effluent treatment plant is an added advantage
Advanced Boiler operator Certification from NITA.
Excellent oral and written communication skills
Detail-oriented and highly safety-conscious
Ability to work under pressure more

To oversee the field service operations within our growing technical department. This role will work closely with the CTO to align the team’s efforts with strategic goals while ensuring high levels of performance and quality across our field operations. The ideal candidate will bring excellent organizational skills, a process-oriented mindset, and experience in managing large field teams in... fast-paced, high-tech environments.


DUTIES & RESPONSIBILITIES:


Team Leadership & Performance Management:
Lead, mentor, and develop a team of field service engineers/technicians to meet high performance and quality standards.
Foster a collaborative environment to ensure team members are motivated, engaged, and highly productive.
Implement clear performance metrics and KPIs, tracking progress and providing constructive feedback.
Manage team scheduling, allocation of resources, and performance reviews.
Ensure that technicians are adequately trained and updated on technical knowledge and best practices.
Field Service Operations Management:
Oversee and optimize all field service operations, ensuring timely, efficient, and high-quality service delivery to clients.
Develop and enforce standard operating procedures (SOPs) for field service teams to enhance efficiency and consistency.
Troubleshoot and resolve operational issues quickly, maintaining excellent customer satisfaction.
Work closely with the CTO to ensure that technical goals align with operational capacity and service quality.
Process & Quality Management:
Lead initiatives to improve operational processes and workflows.
Ensure compliance with safety regulations, quality standards, and industry best practices.
Implement and maintain quality control measures, conducting regular audits and assessments.
Establish feedback loops for continuous improvement, leveraging data to drive performance enhancements.
Resource & Budget Management:
Manage departmental resources (tools, equipment, and personnel) to ensure operational effectiveness.
Coordinate with internal stakeholders to plan and allocate resources effectively.
Help manage budgets related to field services and ensure cost-effective operations.
Cross-Functional Collaboration:
Collaborate with other departments (engineering, operations, and customer service) to ensure smooth service delivery and issue resolution.
Provide regular status updates to the CTO and other senior leadership, highlighting progress, challenges, and opportunities for improvement.
Reporting & Documentation:
Ensure all field service activities, repairs, installations, and maintenance are properly documented.
Maintain accurate reporting of service metrics, technician performance, and operational improvements.
Leadership & Communication:
Strong leadership skills, with a demonstrated ability to build, motivate, and manage a diverse team.
Excellent communication skills, both verbal and written, with the ability to engage effectively with both technical and non-technical stakeholders.
Process & Quality Management:
In-depth understanding of quality management systems (QMS) and process optimization techniques.
Experience implementing operational workflows that improve service efficiency, reduce costs, and increase customer satisfaction.
Technical Expertise:
Strong understanding of technical systems, especially in telecommunications, IT infrastructure, or similar industries (even if not directly alarm/security-related).
Ability to quickly learn and apply new technologies in a field setting.
Organization & Time Management:
Extremely organized with a strong focus on process and systems management.
Able to prioritize multiple tasks effectively while maintaining a high level of attention to detail.


KNOWLEDGE, SKILLS, AND EXPERIENCE:


Bachelor Degree in mechanical Engineering or equivalent work experience
7+ years of experience in technical management roles with a strong focus on field service operations (ideally within telecom, IT, or related industries).
Proven track record in managing large teams (preferably 20+ technicians).
Experience working with high-scale operations, particularly in East Africa or similar emerging markets. more

Reporting to the Head of Business the role is responsible for supporting both the company business growth and retention of corporate clients through innovations, sales, product development and maintaining efficient Service Standards and relationship management so as to enable the company attain its business objectives.

KEY DUTIES & RESPONSIBILITIES


Revenue Generation & Business... Development in HCM: Proven track record of generating $10M+ in annual revenue in the Human Capital Management industry, focusing on talent acquisition, HR outsourcing, workforce solutions, and related services.
Market Expansion & Strategic HCM Solutions: Drive market penetration in new sectors or geographies, identifying emerging HCM trends and customer needs.
Offer innovative HCM solutions that address clients’ talent challenges, ranging from talent acquisition and employee engagement to workforce optimization and HR technology implementation.
Stay ahead of market trends, ensuring the company remains competitive and offers relevant solutions that meet current and future client demands.
Develop and execute targeted sales and business development strategies to attract new clients and expand existing accounts within the HCM market.
Identify and capitalize on high-value business opportunities in industries such as staffing, recruitment, talent management, and employee outsourcing to achieve growth.
Developing products and/or services standards by preparing and delivering PowerPoint presentations and sales displays, contacting corporate clients and developing sales goals.
Initiating quotes and business proposals in conjunction with the Head-Project Management Office, Head of Business as well as respective Project Administrators.
Retention of fruitful relationships with existing corporate clients through socialization and generating feedback for management’s attention as well as further business improvements
Managing all service-related feedback and escalating it where appropriate, to ensure provision of excellent corporate service standards to (both client & the company suppliers) and turnaround time within the company and in collaboration with all line functions for both internal and outsourced corporate businesses.
Client Acquisition, Retention & Relationship Management: Establish and maintain relationships with large corporate clients, HR leaders, and senior executives to ensure ongoing business growth and revenue generation.
Implement client retention strategies, ensuring high levels of satisfaction and fostering long-term partnerships.
Manage and nurture relationships with key accounts to ensure continued revenue growth and increased cross-selling opportunities for HCM solutions.
Support the Project team in scoping of business and in the overall implementation
Custodian of all service standards, monitor and ensure adoption by all staff of THE COMPANY
Business analyses for Cost Benefit through models, statistics and presentations to management
Ensure all departmental records are filed and duly updated from time to time
Drafting of service level contracts and ensuring they are free of errors, no room for compromise.
Provide first line support with all supplier pre-qualification for the company with Head of Business


ACADEMIC QUALIFICATIONS, SKILLS AND EXPERIENCE


Degree level education preferably in Business Administration or equivalent (BSS, BBA, BA Social Policy, Marketing)
Professional qualification in Sales and Marketing or Masters in MBA is added advantage.
At least three (3) years of experience with high value commercial clients in a similar business or corporate entity. more

The Human Resource Graduate Trainee will provide administrative support to the HR department while gaining practical experience in various HR functions. The role is designed to develop the trainee’s skills in recruitment, employee relations, performance management, and HR compliance.

DUTIES & RESPONSIBILITIES:


Assist in maintaining physical and/or digital employee records.
Participate... in the induction and onboarding process for newly recruited staff.
Support the recruitment process, including candidate sourcing, interview coordination, and documentation.
Assist in preparing and submitting payroll returns.
Ensure employee files are up-to-date and properly maintained.
Draft employment letters, confirmation letters, and termination letters as required.
Support in conducting exit interviews and maintaining proper documentation.
Track and maintain records of leave balances, approvals, and usage.
Manage and respond to employee inquiries through the HR departmental email account.
Assist in addressing payroll discrepancies and issues.
Help in coordinating the interview process, including scheduling interviews and preparing interview panels.
Support post-induction surveys to evaluate the effectiveness of the onboarding process.
Assist in the preparation of monthly HR reports.


KNOWLEDGE, SKILLS, AND EXPERIENCE:


Minimum academic qualification: Diploma in Human Resource Management.
Strong organizational and administrative skills.
Excellent communication and interpersonal abilities.
Basic knowledge of HR functions, policies, and employment laws.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
Ability to handle confidential information with integrity.
Eagerness to learn and develop a career in Human Resources.
Strong problem-solving skills and attention to detail. more

Key Responsibilities – Office Receptionist


Greet and welcome guests in a professional and friendly manner.
Assist with general information requests both in person and over the phone.
Manage the reception area, ensuring it is clean, organized, and professional.
Handle incoming and outgoing mail, packages, and deliveries.
Assist with administrative tasks, like photocopying scanning,... data entry and filing
Coordinate office supplies and ensure inventory is maintained.
Provide general information to visitors and callers about the organization.
Support the management with additional clerical tasks as need
Assist with setting up rooms for meetings and events when necessary.
Assist with follow-ups on deductions remittance to the Authorities for example NSSF C NHIF.
Assist with postage and running out of office errands.
Monitor and controlling access of the office and ensuring adherence to safety protocols and procedures.


Key Responsibilities – Office Cleaner/Storekeeper


Clean, dust, and sanitize office areas, including desks, floors, and washrooms.
Empty waste bins, dispose of trash.
Prepare tea and clean the kitchen area.
Maintain cleanliness in meeting rooms, reception areas, kitchen spaces, and corridors.
Refill supplies like hand soap, paper towels, and toilet paper in the office and restrooms.
Report any maintenance issues (leaks, broken items, etc.) to the facilities manager.
Manage inventory of office supplies, cleaning materials, and other consumables.
Organize and store items in an orderly and accessible manner.
Keep accurate records of stock levels and ensure replenishment when needed.
Conduct periodic stock audits and update inventory management systems.
Ensure compliance with company safety regulations.


QUALIFICATIONS AND EXPERIENCE:


Diploma in Business Administration, Office Management, or related field (preferred).
At least 2 years of experience in a receptionist, administrative, or office support role.
Experience with handling front desk operations or managing administrative tasks.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Familiarity with office equipment (e.g., printers, copiers, and telephone systems).
Knowledge of scheduling and appointment systems.
Competency in Google Workspace tools (Docs, Sheets, Calendar, and Drive) is an added advantage. more

KEY RESPONSIBILITIES

Lead a technical team in providing maintenance support for a client FMCG manufacturing plant. This include mechanical support, electrical support, workshop/fabrication support, forklift maintenance, boiler and compressor operation and maintenance, ETP operation and maintenance, fire suppression and water supply systems

Duties include but not limited to;


Planning... and undertaking scheduled inspections and maintenance
Promptly responding to breakdowns
Diagnosing faults before equipment failure
Promptly repairing equipment
Supervising engineering and technical staff
Obtaining specialist components, fixtures, fittings or materials
Managing budgets
Maintaining al departmental records
Ensuring compliance with health and safety legislation
Creating maintenance procedures
Managing stocks of supplies and equipment.


EXPERIENCE

At least five years’ experience in a busy FMCG manufacturing plant in a senior supervisory or managerial role, involved in installation, operation, repair and maintenance of industrial equipment. Must be proficient in handling various equipment such as boilers, compressors, conveyors, HVAC, fire suppression systems, Effluent treatment among others

KNOWLEDGE AND SKILLS


Bachelor’s degree in Mechanical engineering and be registered with engineers board of Kenya.
Project scoping, designing and costing
Proficient in use of engineering design software(Autodesk AUTOCAD and Autodesk Inventor)
Ability to work well under pressure with minimum or no supervision
Process and project engineering
Lean manufacturing and continuous improvement
Preventive maintenance
Root cause analysis
Product development more

JOB SUMMARY


Responsible for managing all stores operations including the store team in order to achieve financial and branding objectives. Consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible.


DUTIES AND RESPONSIBILITIES.

Operations


Responsible for managing the shops in the... Terminal within an operation consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible
Ensure that daily sales are being tracked by the Shift Leader’s and Sales Associates. Analyze if any issue in the Terminal/Shop might be affecting the daily sales, and take corrective actions if needed
Review Sales of last week/month by shop, category and brand, compared to the previous month, year and budget. Analyze if any issue in the Terminal/Shop might be affecting the weekly sales, and take corrective actions if needed
Review that all Company Policies have been communicated to the staff, and that the Shift Leaders have been trained to apply them in the Terminal/Shop
Organize and lead the Weekly Meeting with all the Shift Supervisors, including all the relevant events of the week (sales, promotions categories brands, HR, etc)
Review the weekly list of replenishment and coordinate with the Stock Manager actions to minimize the risk of 005 and expired items situations
Coordinate with marketing the implementation of all the POS materials
Review the Store’s progress on a monthly basis with the Airport General Manager.
Identify any replenishment issues with the operation product Manager and take the necessary action to correct them
Ensure that the store is in compliance with all Airport state and Federal employment laws
Review the Cycle Counting plan, and ensure that the staff and the area to be counted are ready for the Cycle Counting
Review the Full Inventory plan defined by the ARM, and ensure that the staff and the areas to be counted are ready for the Counting


People


Accountable for identifying and ensuring proper training for staff is being implemented in conjunction with HR
Together with HR, hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff


Finance


Accountable for ensuring the achievements of sales stock and targets.
Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals


Customer


Promote the company’s brand inside shops and ensure that a high standard of customer service is implemented
Compile all customer complaints and suggestions and take action or escalate to the relevant department


QUALIFICATIONS


Retail Experience with at least 5 years at management level/Supervisory level.
Strong Leadership skills
Understanding of travel retail concepts
Good problem solving skills
Bachelor’s Degree in business related field and any additional retail training.
Strongly demonstrates ability to motivate inspire team
Strong people management skills more