PRINCIPLE RESPONSIBILITIES (include but are not limited to):


- Ensuring proper record maintenance including collecting allergies, contact information, and payment methods

- Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed

- Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up... calls

- Perform benefit investigations and coordination of benefits

- Coordinating timely and accurate medication delivery with members and providers

- Using operating systems and other tools to assist in managing medication adherence /reimbursement services

- Directing all clinical inquiries and clinical concerns to a pharmacist

- Act as a liaison with various channels of healthcare to provide timely access of medication to the patient

- Maintain patient/member confidentiality and HIPPA compliance at all times



REQUIREMENTS:


- High school diploma or GED is required

- FL or GA Registered Pharmacy Technician is required

- Bilingual – English and Spanish REQUIRED.

- Excellent communication skills

- Basic computation skills

- Strong knowledge of medical and pharmacy terminology

- Knowledge of Microsoft Office or Google Suite

- Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting



PHYSICAL DEMANDS:


- Ability to sit for a minimum of (7) hours

- Ability to lift and/or move up to 20lbs

- Ability to multitask



The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:


- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.

- Time to Recharge: Paid vacation and holiday pay.

- Focus on Your Wellness: We offer a robust Employee Wellness Program.

- Invest in Your Future: 401(k) with a company match.

- Support System: Employee Assistance Program provides confidential support and counseling.

- Get Rewarded for Referring Great People:  Employee referral program.



Ready to start your rewarding journey with us? APPLY TODAY!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer.
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