The purpose of this role is to deliver exceptional customer service by efficiently managing high-volume inbound calls and inquiries related to digital products, claims, and underwriting processes. The role focuses on providing clear, accurate, and timely responses, utilizing CRM tools to log interactions, and generating sales leads through proactive communication. The position ensures compliance... with Pacis Insurance guidelines, data protection regulations, and industry standards while driving improvement in CSAT scores through feedback-driven service enhancements and effective resolution of complex queries. more

The purpose of this role is to ensure that services are offered to customers in an efficient, prompt, and courteous manner to maintain customer’s goodwill and excellent image of Pacis Insurance Company by observing insurance policies, procedures, and controls at the Branch level.

To support the business by executing on the financial accounting key roles that include: timely preparation of various payments, preparation and filling of taxes and the applicable returns, review and provide value addition into intermediary reward proposals, ensure correct set up of tax and commission matrices in the system, ensure intermediary commission statements are circulated timeously,... lease contract management and trial balance. more

The job holder is responsible for ensuring that legal claims are processed and responded to within the set timelines to avoid the company being exposed. Preparation of legal statistics and Review Company terms of contract before commitment.

As a Digital Experience and Direct Clients Assistant BDE, you will support the execution of digital business strategies within the organization, helping drive the growth of digital insurance products and services. You will assist in identifying potential partnerships, enhancing direct client’s acquisition and retention, and supporting the launch of innovative digital products. This role offers a... great opportunity to learn and develop skills in digital marketing, strategic partnerships, and business development in a dynamic and fast-growing industry. more

The jobholder is responsible for registering admissible claims in accordance with departmental standards whilst always maintaining cordial customer service.

The jobholder is responsible for executing underwriting initiatives to deliver profitability and sustainable growth. The role holder will ensure thorough evaluation of underwriting of risks to support prudent underwriting, undertake issuance of Certificates, Policy documents, debits and endorsements in line with the company’s underwriting policy, enforce compliance to internal company policies and... underwriting controls while maintaining excellent customer service. more

The jobholder is responsible for assisting in identifying, assessing, mitigating, reporting and monitoring potential risks that may impact on the organization’s reputation, safety, security, financial stability, and compliance obligations. The role also supports the development and implementation of risk mitigation measures and loss prevention programs to ensure the organization’s ability to meet... its commitments to policyholders and other stakeholders. more

JOB PURPOSE:


To grow the medical insurance book by bringing in new business and sustaining existing business in line with the company's strategic plans.


PRINCIPAL ACCOUNTABILITIES:

Revenue Growth and Profitability:


Champion and manage business acquisition strategic plan by growing medical revenue in line with the Division's growth strategy through, retention, generic growth,... and acquisition of new business.
Take responsibility for the management of Tender requests and quotations process and ensure TATS are met consistently to establish and maintain a healthy pipeline.
Provide ease of doing business tools for the retail and SME products to empower intermediaries to quote and bind business in the field with minimal reference to Pacis in line with the underwriting guidelines. Liaise with underwriting to ensure renewal notices go out on time (at least 60 days before renewal date) and follow up to ensure all profitable accounts are retained to achieve companies desired retention rates.
Liaise with credit control team to provide statements on a monthly basis and ensure adherence to the credit policy.
Acquiring new and developing existing key strategic partnerships
Manage agreements with intermediaries and ensure consistent compliance by all parties.
Use strong negotiation skills, to ensure that the appropriate targets, pricing, and margins are secured for all business development opportunities.
Collaborating with Management on top line goals, planning, forecasting, and maintaining short and long-term business development plans in line with the medical business strategy.
Prepare monthly business development reports detailing initiatives, performance, and other related projects/activities.
Ensure top-notch customer experience is provided to all business partners.


Relationship Management:


Establish and maintain professional relationships through networking with intermediaries
Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds.
Share submissions and hit ratios on a quarterly basis to make them aware of positive or negative trends.
Manage the process of declining quotes to ensure we do not damage relationships.
Implement a structured intermediary visits plan where Tier 1 and top Tier 2-3 intermediaries are visited on a weekly basis and maintain report Implement a training plan for the intermediaries.


Market Intelligence:


Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
Assess market opportunities with respect to competitor sales sources by


RELATIONSHIPS:


Position Reporting to Job Holder: Asst. Business Development Manager- Medical Business


Other Contacts:

Within the Company:


Business Development teams
Medical Underwriting
Medical claims & Case management d. Finance


Outside the Company:


Clients
Intermediaries


KNOWLEDGE AND EXPERIENCE (Qualifications)

Minimum Academic Qualifications


Bachelor's degree in Business related course (Insurance Option, Marketing, Business administration and Finance) or equivalent from recognized university.


Professional Qualifications


Proof of study in ACII, AIIK will be an advantage.


Experience:


Five (5) years 'Insurance experience with at least two (2) years in medical sales.


Knowledge


Understanding of Insurance industry


SKILLS AND COMPETENCIES.


Visionary and strategic.
Excellent negotiation & persuasion skills. Tenacious and resilient.
Good networking and interpersonal skills.
Excellent oral and written communication skills.
Able to work with minimum supervision.
Leadership skills to manage a channel and deliver results. Service mindset & Attitude.
Problem solving aptitude.
Ability to self-start, work independently.
Time Management - Ability to prioritize & manage workload. Change Leader - operational and personal change.
Proven ability to drive results though accountability. more

JOB PURPOSE:


We are seeking a skilled Software Developer with expertise in Robotic Process Automation (RPA) to join our dynamic team. In this role, you will design, develop, and implement cutting-edge automation solutions that enhance business efficiency and drive innovation. You will collaborate with cross-functional teams to identify automation opportunities, streamline processes, and... deliver impactful solutions that align with organizational goals..


PRINCIPAL ACCOUNTABILITIES:


RPA Development: Design, develop, and maintain RPA bots using tools like UiPath, Automation Anywhere, or Blue Prism to automate repetitive and time-consuming tasks.
Process Analysis: Collaborate with business analysts and stakeholders to understand processes, identify automation opportunities, and recommend innovative solutions.
Software Development: Write, test, and maintain high-quality code for automation solutions and integration with existing systems.
Team Collaboration: Work closely with cross-functional teams, including developers, testers and project managers, to deliver seamless automation solutions.
Innovation and Improvement:  Continuously explore emerging technologies and techniques to enhance automation efficiency and scalability.
Documentation: Prepare technical documentation, including process design documents, workflows, and user guides for automation solutions. Troubleshooting and Support: Monitor and maintain deployed RPA bots, troubleshoot issues, and implement enhancements as needed


RELATIONSHIPS:


Reporting to: Head of ICT


Other Contacts:


Within the Company:
All Other Departments


Outside the Company:


Customers
Regulators
Vendors and Service Providers
Auditor


KNOWLEDGE AND EXPERIENCE (Qualifications)


Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in software development and RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism).
Proficiency in programming languages and frameworks including Kotlin (Spring Boot), Java (Spring Boot), Python (Fast API or Flask), and JavaScript (Vue.js or Typescript) for crafting dynamic and responsive UI/UX.
Strong understanding of process mapping and business process automation principles.
Comprehensive knowledge in relational databases including expertise in SQL, database design, optimization, and management.
Experience with APIs and system integrations.
Excellent problem-solving and analytical skills.
Strong communication and teamwork abilities to collaborate effectively in a dynamic environment.
A passion for innovation and a proactive approach to learning new technologies.


SKILLS AND COMPETENCIES.

Preferred Skills:


Experience with AI/ML integration into RPA workflows.Knowledge of cloud platforms (AWS) and deploying, managing, and scaling RPA solutions within cloud environments.
Familiarity with Agile/Scrum methodologies.


Competencies:


People Driven Management
Persuasion and negotiation Skills
Leadership
Results oriented
Business Enterprise Knowledge more