Nova Pioneer is seeking an enthusiastic and motivated individual to join our team as a Customer Journey Engagement and Support Specialist. In this role, you will have two primary responsibilities: 


Engaging with potential leads and ensuring they have a smooth experience with Nova Pioneer's educational offerings.
Guide families who are interested in the Nova Pioneer Foundation’s Need-based... Bursary Programme through the application process.


Duration: Immediately - 31 January 2026

ABOUT THE ROLE:

Lead Engagement and Conversion: 70% of time


Lead and Applicant Engagement: Contacting leads - telephonically and via email - and, when required, applicants, to provide essential information about Nova Pioneer's educational programmes and guide them through the application process.
Lead Qualification: Qualifying leads according to Nova Pioneer's criteria, including the child's age eligibility for the desired grade and the parent's budget for school fees.
Provide Information: Deliver detailed and accurate information about Nova Pioneer's educational programmes, culture, and values to potential leads.
Lead Conversion: Assist leads in completing the application process, including submitting applications on behalf of parents, and converting them to applicants.
Scheduling: Coordinate with the Admissions Team to schedule families for open days, tours, and assessments, according to the team's availability.
Documentation: Maintain accurate records of all calls, including lead status, feedback, and outcomes, using the provided system, and update Salesforce with lead information.
Performance Targets: Strive to meet weekly lead contact targets.
Feedback: Report challenges, feedback, and insights to the Leads Team for continuous improvement.


Bursary Pipeline Support: 30% of time


Update Need-Based Bursary Applications: Regularly update and maintain Need-Based Bursary applications on Salesforce, ensuring adherence to the agreed policies and processes.
Review Applicant Documentation: Thoroughly review Need-based Bursary applicants’ documentation for completeness and compliance with bursary requirements.
Communication and Reporting: Keep both families and Nova Pioneer teammates informed about the status of applications by providing regular updates via reports, emails, and scheduled meetings.
Follow-Up with Families: Proactively follow up with families to request any additional documentation or contextual information required for the Foundation to make informed decisions.
Progress Reporting: Prepare and submit progress reports on the status of Need-Based Bursary applications, tracking milestones and outcomes.
Update Trackers: Maintain and update relevant trackers in a timely manner to ensure that Nova Pioneer Schools have all necessary information for effective bursary management.
Review and Recommend Process Improvements: Regularly evaluate and recommend improvements to the Nova Pioneer Foundation’s processes and policies, ensuring efficiency, professionalism, and continuous improvement.
Parent Support: Address and resolve parent concerns and queries related to the Need-Based Bursaries, ensuring high-quality customer service and support.


About You

Qualifications:


Strong communication and interpersonal skills.
Excellent phone etiquette and active listening abilities.
Ability to work independently and manage time efficiently.
Attention to detail for accurate documentation.
Proficiency in using mobile devices and applications.
Previous experience in call center or customer service roles is a plus.


Additional Information:


This is a temporary, full time position.
A Nova Pioneer issued cell phone and chromebook will be provided.
Airtime will be provided for work-related calls; however, callers are required to choose cost-effective promotional airtime bundles.
The role may require flexibility to accommodate different working hours / focus areas..
Training will be provided to familiarise candidates with Nova Pioneer's educational offerings and qualification criteria. more

ABOUT THE ROLE

Key responsibilities for the role include:


Provide a safe and secure environment for children to feel comfortable.
Plan and execute appropriate activities for the children each day according to the curriculum, schemes of work and lesson plans.
Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in... imaginative play.
Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.
Organize and lead activities designed to promote physical, mental, and social development such as games.
Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety.
Observe and evaluate each child’s progress and provide a written report to the Principal, other school leaders and parents.
Monitor and keep records/reports of the children’s progress and development.
Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests.
Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
Establish and enforce rules for behavior, and policies and procedures to maintain order among students.
Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.


ABOUT YOU

Skills and Qualifications required:


You are currently enrolled or have completed a teacher training course - Bachelor of Education, Primary Teacher Education, ECDE, etc. 
You have strong recommendations from your high school, teacher training institution and/or an educational institution you have worked with. 
You aspire to join Nova Pioneer as an employee when the opportunity arises. 
You have a passion for children.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You are flexible and open to change - you handle uncertainty, complexity and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organisational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE INTERNSHIP

You will:


Model and live the Nova Culture.
Support with functional duties based on the department you’ll be working in
Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
Plan, coordinate and execute projects under the guidance of the departmental head
Assisting the manager and support the team with... activities and organizing various projects.
Collation, coordinating, ordering, production and delivery of a wide range of materials, information and communications
Scheduling/planning, composing and sending messages as directed by the departmental lead
Conduct market research and analysis when called upon to do so
Manage sometimes pertinent information with confidentiality
Any other duties not necessarily mentioned which are in line with the internship


ABOUT YOU

Skills and Qualifications required:


You are a recent University/College graduate or currently pursuing a degree/Diploma in Counselling, Business Administration, Information Science, Library, Procurement or any related fields
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
You have a desire to further develop your leadership skills and apply them to transform the lives of African youth more

ABOUT THE ROLE

Key responsibilities for the role include: 

ABOUT YOU


In liaison with the School Leader, overseeing the implementation of a Student Life strategy and ensuring effective and efficient use of resources assigned to student life (financial, human, etc.)
Create Residential Life goals for the academic year and tracking toward progress. 
Sit on the school management team... and attending all meetings where a residential life voice is required. 
Teach a maximum of twelve lessons per week in their subject of specialization. 
Manage the Dorm Mother (s) and the School nurse.
Ensure the development, growth and accountability of direct reports.
Oversee school move in and move out in compliance with the school calendar.
Create a plan for student health and safety emergency preparedness.
Ensure that the School’s behaviour policy is implemented consistently and effectively. Working in collaboration with the Behavior Committee to ensure fair proceedings. 
In liaison with the School Leader, designing and administer policies in the residence halls.
Perform administrative duties including: creating and retaining student housing contracts, emergency contact information, room and other keys, etc.
Develop and implement appropriate communication strategies in order to keep all members of the Residential Life Community and students families informed regarding matters of interest, information and concern.
Liaise with security staff to ensure students’ personal safety and security.
Support with sports, clubs and societies. 
Support with Boarding Teacher on duty schedules and ensuring duties are done effectively.
Any other duties as assigned by your Manager.


Skills and Qualifications required


You have a Bachelor’s Degree in Education and you are TSC certified
Masters degree in education/ social sciences is not compulsory, it would be an added advantage.
You love working with teenagers and have previously engaged with teen and youth programmes that help them develop holistically
You have served as a Boarding mistress with a strong successful track record
Experience with youth development in various settings such as sports coaching, mentoring/counseling, etc.
Significant experience in senior management as you will be leading a boarding team
Proven record of success in leading student life programs
An awareness, understanding and experience of issues relating to safeguarding the health, welfare and safety of children
You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback
You have a desire to further develop your learning design skills and apply them to transform the lives of African youth more