Key Responsibilities


Strategic Recruitment Planning: Design and execute student recruitment strategies across the African continent, leveraging data and systems thinking to drive operational efficiency. Collaborate with both local teams in Kenya and international counterparts to ensure alignment on recruitment goals and activities.
Recruitment and Conversion: Lead recruitment activities,... including training, student conversion, information sessions, and responding to inquiries from agents and students. Present compelling arguments and solutions to influence decision-makers using clear and persuasive communication.
Event Representation and Public Speaking: Represent the division/college (and, as relevant, the University Partner) at key recruitment events across Africa. Utilize strong public speaking skills to engage audiences and effectively promote the university’s offerings.
Market Insights and Reporting: Analyze market data and trends to deliver insightful, actionable reports and accurate recruitment forecasts to stakeholders. Apply engineering problem-solving methods to improve data analysis and ensure consistent and timely reporting.
Relationship Building: Cultivate and maintain strong, professional relationships with students, agents, university partners, and other key stakeholders across the African region. Leverage strong communication and negotiation skills to foster long-term partnerships.
CRM Management: Ensure detailed, accurate, and timely reporting of all activities in CRM systems, applying a methodical, process-driven approach to ensure high-quality data management.
Problem Resolution and Feedback: Address and resolve issues raised by agents and students, applying a solution-oriented approach. Provide timely feedback to management regarding market dynamics, ensuring continuous improvements in recruitment processes.
Communication and Documentation: Use excellent writing and communication skills to prepare reports, create marketing content, and deliver clear, structured presentations.


Essential Skills, Knowledge, and Experience


Bachelor’s Degree
Proven track record in sales or business development, with a focus on meeting and exceeding recruitment targets across Africa.
Strong writing, public speaking, and presentation abilities in business-level English both written and spoken.
Strong ability to interpret data, make strategic decisions, and provide insights to enhance recruitment performance.
Ability to develop and nurture strong relationships with agents, university partners, and other stakeholders.
Demonstrated ability to adapt to new markets and changing environments while identifying opportunities for innovative recruitment initiatives.
Willingness to work weekends and evenings as required to support recruitment activities both locally and internationally. more

Key Responsibilities

Planning


Implement the operational plan for overseas recruitment. Primary focus of the role will be Kenya but will also involve supporting plans for growth across East Africa.
As directed by the Regional Manager, undertake market research and disseminate market intelligence to produce country and market analysis including monitoring competitor... activity.


Delivery


Deliver recruitment activity in country to drive objectives and contribute to the delivery of regional targets set by the Regional Manager
Coordinate and undertake recruitment and promotional visits throughout the year under the guidance of the Regional Manager (this will include outside normal working hours)
With the Regional Manager, prepare marketing materials for designated market / region, working within the branding guidelines of Robert Gordon University and Marketing Department
Undertake training missions to the UK (up to twice a year)
Provide regular reporting on performance compared to target and market insight to assist in the compilation of monthly activity reports
Ensure appropriate and prompt follow up action of enquiries, post event/analysis/written reports and analysis to support conversion and future planning
Fulfil conversion activity with offer holders through calling campaign, email, social media and live events
Liaise closely with Student Recruitment and Admissions, and Marketing & Communications colleagues to ensure a co-ordinated approach and excellent customer service
Develop innovative and creative ways to promote Robert Gordon University in the region designated market / region
Support Robert Gordon University’s Aberdeen based colleagues and academic staff in planning university visits to maximise impact and return on investment. This may include recruitment trips as well as academic missions, research initiatives, alumni events.


 Communication/PR


Develop and manage good working relationships with key influencers/stakeholders including British Council offices, agencies, schools, colleges, universities, sponsors and other appropriate organisations in the market / region
To develop and nurture relationships with RGU Alumni
Work with Regional Manager and Marketing to achieve regular media coverage in the region.
Contribute to the development of relevant country pages of the international website and the development of country-specific collateral, including the collation and exploitation of case studies.


Agents


Ensure the profile of Robert Gordon University is always high in agent offices, through regular and comprehensive agent briefings, display materials, etc.
Support the regular briefing of agents in country and compile relevant information for regular mailing and briefings to agents.
Help produce reports on agent performance by intake and over the course of their contract.
Provide an effective link between RGU’s agent network and relevant RGU departments such as Admissions and key academic schools.


 Progression Partnerships


Working under the direction of the Regional Manager to:
Identify any potential new areas for growth
Identify potential gaps within the market including partnership agreements to ensure that Robert Gordon University has a healthy intake of students from these institutions every year
Work in partnership with ICRGU pathway provider to maximise opportunities and share market intelligence.


 Monitor


Monitor activity within assigned regional budgets
Represent RGU according to the policies and guidelines set by the University.


 Professionalism


To act in a professional manor and uphold the mission statement of the University
To fully comply with data protection regulations and RGU’s code of ethics
To constantly act in the best interest of Robert Gordon University.


Essential Skills, Knowledge, and Experience


Bachelor’s Degree
Ability to work within a small team to achieve or exceed common objectives or targets.
Proven track record in sales or business development, with a focus on meeting and exceeding recruitment targets.
Strong writing, public speaking, and presentation abilities in business-level English both written and spoken.
Strong ability to interpret data, make strategic decisions, and provide insights to enhance recruitment performance.
Ability to develop and nurture strong relationships with agents, university partners, and other stakeholders.
Demonstrated ability to adapt to new markets and changing environments while identifying opportunities for innovative recruitment initiatives.
Ability and willingness to travel in country and overseas.
Willingness to work weekends and evenings as required to support recruitment activities both locally and internationally. more

The Compliance Officer will be responsible for the Genuine Temporary Entrant (GTE) assessment for all international students seeking admission to Western Sydney University, ensuring rigorous adherence to both immigration regulations and university policies.
The Compliance Officer will conduct comprehensive evaluations of an applicant’s background, considering their academic qualifications,... financial stability, and immigration history to determine the authenticity of their intentions to pursue their studies at the University.

Key Responsibilities

Conduct GTE assessments (including SOP and verifications from the bank over email) for applicants from Africa in line with university policy and procedures promptly.
Successfully meet the agreed KPIs for turn-around times (48 hours) for GTE assessment outcomes set by the Manager.
Applications are referred promptly to appropriate officers.
Application data maintenance in the relevant university student management system is recorded with a high level of accuracy.
Feedback on application quality and documentation is reported to recruitment teams for discussions with agents.
Meeting the (KPI’s) on the phone and email responses set by the Manager.
Alert Manager to emerging issues and recommend improvements to processes and the student experience.
Ensuring inquiries from students/agents are addressed promptly and comprehensively.
Effective and efficient advice is provided to relevant university staff about GTE assessment processes.
Provide regular reports on conversion outcomes to the Associate Director, International Admissions, and Compliance
Contribute to the development of a respectful service culture of mutual support and continuous professional growth.

Essential Skills, Knowledge, and Experience: 

A relevant degree qualification and/or equivalent professional admissions, compliance, or customer service experience
Demonstrated negotiation and communication skills, including the ability to drive continuous improvement.
Demonstrated knowledge and understanding of the impact of overseas education systems and qualifications on eligibility assessment, visa risk, market competitiveness, and compliance.
Demonstrated analytical and problem-solving skills and ability to exercise initiative and sound judgment.
Demonstrated a high level of organization and administrative skills, including prioritizing complex work schedules and meeting deadlines.
Demonstrated high-level interpersonal and written communication skills and experience. more

This position reports to the International Account Manager and is responsible for delivering set recruitment targets for specific channels, territories, and agents.
The role will include regular business travel within the region.  
Key Responsibilities:

Work with agents, strategic partners, and applicants from Africa, in preparing complete applications that are ready for assessment by the... admissions team.
Coordinate and deliver an exceptional customer service and experience to agents, strategic partners, and applicants from Africa regarding submitted applications.
Liaise with the admissions team and other internal stakeholders concerning submitted applications.
Reduce the risk of wasted time and effort of the valuable admissions team resources.
Improve the conversion rate of submitted-applications-to-complete-applications.
Help improve the conversion rate of complete application-to-unconditional offer.
Help reduce admissions-related turn-around times.
Work effectively with the Line Manager to develop and implement strategies to optimise the results from the region.
Provide reports on the in-market activity, results and insights as required.

Essential Skills, Knowledge and Experience:

Either a relevant tertiary qualification; or a diploma qualification and relevant work experience.
Competence in the use of computer-based hardware and software applications, including competency across the full Microsoft office suite of programs and specified University software programs, with the capability and willingness to learn new packages as appropriate.
Demonstrated experience in drafting, implementing, and applying policies and regulations.
Demonstrated high level of organizational, time and workload management skills, including the ability to priorities workload to meet strict deadlines.
Highly effective communication, customer service and interpersonal skills, and the demonstrated ability to interact constructively and collaboratively with staff at all levels of the organization.
Demonstrated ability to use initiative, assume responsibility for tasks and projects and to resolve problems.
Proven ability to prepare materials which are clear and coherent.
Proven ability to apply effective problems solving skills to a range of issues.

Desirable Skills:

Experience working in an admission environment.
A good understanding of university operations, including education qualifications and courses. more