The role
Working as the Social Media & Community Coordinator reporting to the Head of Growth Marketing, you will be tasked with creating and executing strategies that help MyHealth Africa achieve its revenue targets. The Social Media & Community Coordinator will use MyHealth Africa’s existing and emerging online outreach channels to drive acquisition, lead generation, brand building, retention &... referral.
Key responsibilities

Social media - build and execute social media strategy, generate multimedia content (including original text, images, and video), monitor and report on KPIs, design and edit multimedia content using graphic design and video editing tools.
Community Management - develop and implement a community engagement strategy, moderate user-generated content, and identify marketing opportunities.
Social videos and user-generated content - organize and coordinate online events, manage content creation, and facilitate user-generated content initiatives.
Email content - create and monitor email marketing campaigns, analyze campaign performance, and stay current with best practices.

Requirements

Proven work experience in social media marketing or digital media.
Familiarity with AI tools for content generation.
Excellent written and verbal communication skills.
Strong competency in graphic design and video editing tools.
Creativity and the ability to produce original ideas.
Self-Starter with the ability to work under minimum supervision.
Experience with data analysis and metrics tracking.
Knowledge of online marketing and major marketing channels.
A strong understanding of marketing principles for creating effective email campaigns and identifying new opportunities. more

Responsibilities

Conduct layout adjustments based on user feedback.
Illustrating design ideas using storyboards, process flows, and sitemaps.
Gathering and evaluating user requirements, in collaboration with product managers and developers.
Design and iterate company documents and presentations.
Designing user interface elements across all our platforms (Web and mobile).
Develop UI... mock-ups and prototypes that clearly illustrate how sites function and look.
Create original graphic designs (e.g, images, sketches, and tables).Identify and troubleshoot UX problems (e.g., responsiveness).
Adhere to style standards on fonts, colors, images and the brand guidelines of the company.
Support marketing team by helping with marketing materials.

Qualifications

Bachelor’s Degree in Computer Science or related field.
Demonstrated experience working with Adobe XD, Figma, Photoshop, and illustrator.
A very good understanding of how users interact with the web and mobile applications.
Must have an eye for attention to detail.
A good understanding of Front-end development languages is an added advantage. Ie. HTML, CSS, XML etc.
A strong desire to learn and figure out how to make a web and mobile application more user-friendly and functional.
Excellent communication and English writing skills area must.
A wiliness to learn and work in a fast-paced start-up environment.
Flexible and willingness to help in other areas if need be.
Must be a team player. more

Responsibilities

Conduct layout adjustments based on user feedback.
Illustrating design ideas using storyboards, process flows, and sitemaps.
Gathering and evaluating user requirements, in collaboration with product managers and developers.
Design and iterate company documents and presentations.
Designing user interface elements across all our platforms (Web and mobile).
Develop UI... mock-ups and prototypes that clearly illustrate how sites function and look.
Create original graphic designs (e.g, images, sketches, and tables).Identify and troubleshoot UX problems (e.g., responsiveness).
Adhere to style standards on fonts, colors, images and the brand guidelines of the company.
Support marketing team by helping with marketing materials.

Qualifications

Bachelor’s Degree in Computer Science or related field.
Demonstrated experience working with Adobe XD, Figma, Photoshop, and illustrator.
A very good understanding of how users interact with the web and mobile applications.
Must have an eye for attention to detail.
A good understanding of Front-end development languages is an added advantage. Ie. HTML, CSS, XML etc.
A strong desire to learn and figure out how to make a web and mobile application more user-friendly and functional.
Excellent communication and English writing skills area must.
A wiliness to learn and work in a fast-paced start-up environment.
Flexible and willingness to help in other areas if need be.
Must be a team player. more

The role
We seek a highly motivated and experienced Patient Support Supervisor to lead a team of specialists in providing high-quality service and exceptional customer care to our patients. The successful candidate will be responsible for setting team performance targets, monitoring metrics, providing feedback, and coaching to team members, and developing and implementing training programs.... Additionally, the candidate will identify risks to team performance, build positive relationships with team members, and manage patient complaints.
The role will occasionally require the successful candidate to work flexible hours, including weekends and public holidays. This is a unique role to join a fast-growing and high-impact company as we start our rapid expansion across Africa.
Key responsibilities

Lead and manage a team of patient support specialists to consistently provide our patients with high-quality service and exceptional customer care standards.
Set monthly team performance targets and quarterly objective key results, report on team performance to management weekly, and monitor team performance metrics.
Conduct regular staff performance evaluations and provide feedback and coaching to team members to improve their performance.
Develop and implement training programs to improve the team's skills and knowledge.
Lead training and induction of all new members of the team.
Use the CRM system effectively to manage customer interactions, monitor team performance, and identify areas for further improvement.
Create and implement SOPs and documented procedures to ensure the team works effectively and efficiently.
Identify opportunities for revenue growth and work with the team to achieve them.
Liaise with marketing on trends and make recommendations to management to grow daily bookings.
Ensure team compliance with all company policies and procedures in place.
Manage the team's shift rota and leave requests to ensure adequate cover during operational hours.
Maintain accurate records of patient interactions and transactions done by the teams.
Identify areas for process improvement and make recommendations to management.
Demonstrate excellent problem-solving and critical thinking skills in handling complex issues.
Build positive relationships with team members, other departments, and external stakeholders.
Provide leadership and guidance to the team, creating a positive and supportive work environment.
Manage patient complaints and create a complaint register.

Requirements

Bachelor's Degree in a related field.
Minimum of four years’ experience in a customer service supervisory role, preferably in healthcare.
Proven track record of managing teams, driving revenue growth, ensuring exceptional customer care standards, using CRM systems effectively, creating SOPs, policies, and documented procedures, building a solid team, and liaising with marketing on B2B trends.
Strong problem-solving and critical thinking skills.
Excellent communication and interpersonal skills.
Ability to work well in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Knowledge of medical terminology is an added advantage. more

About the job
The ideal candidate will possess strong sales, interpersonal and organizational skills. They should be comfortable with multitasking and will be assisting our B2B clients, including insurance companies and corporate clients.
Qualifications

Bachelor's degree
Strong written and verbal communication skills
Strong organizational skills
Proficiency in Microsoft Office
Ability to... work independently and as part of a team in a fast-paced environment
Knowledge of the healthcare market and environment is a plus more