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Manager, Safety & Training (Transit Operations) - Evergreen RequisitionHelp Shape the Future of Safe Transit Operations with MTM Transit
MTM Transit is proactively building a pipeline of experienced Safety and Training professionals for future business opportunities across our expanding transit and paratransit operations. While contract awards have not yet been finalized, we are seeking qualified leaders interested in joining our talent community and being considered for upcoming opportunities nationwide. Based on anticipated growth, this Evergreen Requisition is intended to identify high-potential candidates for future Manager, Safety & Training positions as new contracts are awarded. This position would be an ONSITE position upon contract award.
Position SummaryThe Manager, Safety & Training is responsible for implementing and overseeing safety and training programs that support operational excellence, regulatory compliance, and employee development. This role partners closely with operations, maintenance, and leadership teams to drive a strong safety culture, ensure compliance with federal, state, client, and company requirements, and deliver effective training programs across transit and paratransit operations.
Essential Responsibilities- Lead and maintain a positive safety culture throughout the operation.
- Partner with operations, maintenance, and leadership teams to support safety initiatives and continuous improvement efforts.
- Implement and support Safety Management System (SMS) programs, plans, and initiatives.
- Oversee safety incentive programs and monitor performance metrics.
- Manage Federal Transit Administration (FTA) Drug and Alcohol Management Information System (DAMIS) reporting requirements.
- Serve as the location Drug Program Manager and ensure compliance with FTA and DOT regulations.
- Monitor workers' compensation and insurance claims programs, supporting claim resolution and cost containment efforts.
- Lead local safety committees and support employee engagement in safety initiatives.
- Deliver classroom, behind-the-wheel, and operational training programs in accordance with contract and company requirements.
- Ensure new hires meet all required qualifications, including background and motor vehicle screening requirements.
- Maintain, review, and update safety policies, procedures, and training materials.
- Investigate vehicle, passenger, employee, and workplace incidents, determine preventability, identify trends, and implement corrective training measures.
- Support internal, client, corporate, and regulatory audits and inspections.
- Collaborate with leadership to develop and facilitate safety meetings and educational programs.
- Provide leadership, coaching, and development to safety department personnel.
- Perform additional duties as assigned.

QualificationsRequired
- High School Diploma or GED.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- Minimum of five (5) years of transit or paratransit safety management experience.
- Previous leadership or management experience.
- Thorough knowledge of ADA, FTA, DOT, and related regulatory requirements.
- Experience implementing safety programs and conducting investigations.
- Valid driver's license.
- Ability to pass a pre-employment drug test and DOT physical, where required.

Preferred
- Experience in a union environment.
- Safety certifications related to transportation, occupational safety, training, SMS, or risk management.
- Experience serving as a Drug and Alcohol Program Manager.
- Experience supporting transit startup operations and new contract implementations.
- Experience conducting classroom and behind-the-wheel training.

Knowledge, Skills & Abilities
- Strong knowledge of safety regulations, compliance requirements, and risk mitigation practices.
- Excellent communication and presentation skills.
- Strong organizational and analytical abilities.
- Ability to lead cross-functional initiatives and influence safety culture.
- Ability to manage confidential information with professionalism and discretion.
- Strong attention to detail and documentation practices.
- Proficiency with Microsoft Office and reporting systems.
- Ability to work independently while collaborating effectively with multiple departments.

Travel
- Local and overnight travel may be required.
- Candidates may be required to operate a company or rental vehicle in accordance with company policy and motor vehicle standards.

Why Apply to This Evergreen Requisition?By joining our Manager, Safety & Training talent pipeline, you will:
- Receive consideration for future opportunities as contracts are awarded.
- Be connected with recruiters and operational leaders regarding upcoming positions.
- Have the opportunity to discuss geographic preferences and operational experience.
- Become part of MTM's growing leadership network.

Please note: This posting is intended to build a talent pool for anticipated future business opportunities. Applying does not guarantee employment or an open position at the time of application. Qualified candidates may be contacted as opportunities become available.
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location, required state/city minimum wage, & contract needs. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Small Division: $47,920 - $100,680
Medium Division: $55,920 - $100,680
Large Division: $65,440 - $117,840
Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.
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What Will Your Job Look Like?
The QA Support Coach maintains, promotes and improves quality services in customer service levels and monitoring of all Operational Control Center (OCC) performance through call monitoring and evaluating. The position is responsible for the managing, documentation, tracking, monitoring and reporting all inbound and outbound activity in the OCC for WMATA... (Washington Metropolitan Area Transit Authority).

Location: 4100 Garden City Drive Hyattsville, MD 20782

What you’ll do:
- Work with the OCC Leadership to update established protocols and procedures to improve quality
- Conduct daily monitoring of OCC activity to review and evaluate Quality Assurance
- Document, score calls and provide recommendations for process improvements
- Track all agents that fail to adhere to WMATA’s TAP policy
- Review CMS reporting to identify the amount of ACD calls
- Monitor RES & WMR phone skills by listening to historical recorded calls and scoring performance
- Monitor and assess OCC performance by reviewing inbound and outbound call activity by using the NICE score card
- Meet monthly percentage for historical calls for the Reservations and Dispatch departments
- Observe, document and evaluate operations, including dispatch, scheduling and customer service
- Participate in OCC morning and afternoon pullouts (scheduled by WMATA)
- Manage weekly compliance report card data
- Attend client meetings and public presentations, as needed
- Investigate and report all suspicious phone activity to WMATA
- Notify Management of all system outages in the NICE recording system
- Provide departmental support for various functions as needed
- Record results daily in the auditing spreadsheet
- Provide timely feedback to Supervisor on a continual basis
- Respond to WMATA as needed
- Other duties as assigned


What you’ll need:
Experience, Education & Certifications:
- High school diploma or G.E.D. equivalent
- A minimum of one (1) year of Customer Service experience


Skills:
- Ability to work in a professional office environment
- Strong attention to detail


Even better if you have...
- College degree preferred
- 1 year MTM Customer Service experience preferred


What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay

- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities


Minimum Salary $25.00/hr
Maximum Salary $25.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

#MTMTransit


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