Duties & Responsibilities: 


Plumbing Inspection – Conduct daily inspection of fixtures, pipes, valves and drainage systems 
Maintenance – Conduct scheduled maintenance of plumbing works, water system and equipment as to enhance the efficiency and safety. 
Monitoring- Inspect and document water meter readings every morning 
Reporting-Detect and document plumbing malfunction. Inform the... maintenance supervisor of plumbing malfunction and report the materials required to fix the malfunction. 
Procurement- Estimate the costs of plumbing materials and advice on the selection and procurement of the material required for plumbing. 
Repair and installation- Repair and install plumbing system such as sinks, taps valves and pipes. 
Inventory Maintenance – store and maintain an inventory of plumbing tools such as wrench, saw, plunger, nipple and reducer. 
Participate in kaizen implementation – Constantly look for ways to improve plumbing. 


Minimum Qualifications, Regulatory & Legal Requirements 


Trade certificate/Diploma in plumbing 
At least 3-5 years’ experience working as a plumber 
Excellent communication skills more

Duties & Responsibilities: 


HVAC Maintenance- Implementation of planned preventive maintenance of all the HVAC/R system as per schedule. 
Repairing HVAC- diagnose and repair HVAC/R systems in accordance with manufacturing procedures and manuals. Update records of breakdown and preventative maintenance. 
Daily inspection- Make daily rounds inspiring routine HVAC systems and... chillers. 
Installation- Receive and install new HVAC/R as per manufactures recommendation 
Training- Train users on how to use HVAC/R systems, handling and safety. Recommend users on ways they can lower energy use. 
Assist in Procurement – Inform superiors of HVAC/R breakdown and inform them of the parts / required. Liaise between HVAC/R equipment vendors and the hospital for breakdown and preventive maintenance 
Keep daily logs- Constantly monitor and record HVAC critical equipment uptime. 
Continuous improvement- Utilize Kaizen principles and JCIA to continuously improve the efficiency and reduce running cost of HVAC. 


Minimum Qualifications, Regulatory & Legal Requirements 


Diploma in refrigeration and air conditioning from a recognized institution 
At least 3-5 years relevant experience more

Duties & Responsibilities: 


Develop, implement and deliver business development targets as per sales plan. 
Identify and create product wise customer data base, target list and masters. 
Establish, develop and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients. 
Conduct regular need-based market research to gather... relevant data in order to analyze products, services, competition and trends. 
Gather and document regular feedback from clients, communicate to respective heads of departments and work on a clear action plan. 
Effectively communicate and promote products, services, packages, plans, features, and benefits to existing and prospective clients. 
Organize and manage events like health camps, disease detection camps, CMEs and CSR activities. 
Contribute to the strategic planning of an annual or long-term marketing plan to drive forward agreed company objective. 
Build relationship with external partners who include key corporate clients, insurance firms, referring doctors and hospitals within the region. 
Holistic marketing of the organization, the facilities available and the various services offered. 
Compile and distribute financial and statistical information monthly, and writing field visit reports on daily basis. 
Maintain, build and update a mailing database. 
Maintain continuity among work teams by documenting and communicating actions, irregularities and continuing needs. 


Qualifications & Requirements 


Bachelor’s degree in Public Relations, Business Administration, Marketing or any other business related field. 
Minimum 2 years’ experience in sales, customer service or business development, preferably in hospital industry. 
Should also possess/demonstrate the below competencies: 
Good analytical and negotiation skills. 
Customer orientation and ability to adapt/respond to different types of characters. 
Excellent interpersonal and presentation skills. 
Ability to multi-task, prioritize, and manage time effectively. 
Excellent Public Relations and Relationship building acumen. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting Structure: 

The Clinical Nurses will report directly to the Nurse Managers of the respective units. They will play a key role in ensuring that patient care aligns with MP Shah Hospital’s core values of excellence, compassion, and environmental sustainability, contributing to the hospital’s commitment to sustainable healthcare practices. 

Key Responsibilities: 


Holistic... Patient Care Provide comprehensive, evidence-based care that promotes patients’ physical, mental, and social well-being, while respecting environmental and resource sustainability. 
Emergency Response Respond promptly and efficiently to medical emergencies, ensuring safety and sustainability protocols are upheld. 
Medication Administration Administer prescribed medication safely, while ensuring responsible use of resources and monitoring for adverse effects. 
Vital Signs & Monitoring Monitor and document vital signs and hydration, ensuring timely escalation and resource-conscious clinical practices. 
Infection Prevention & Waste Management Uphold strict infection prevention and control standards, ensuring environmentally responsible waste management in accordance with MP Shah Hospital’s IPC and sustainability guidelines. 
Patient & Family Education Educate patients and their families on treatment plans, preventive health, and the importance of sustainable health practices. 
Multidisciplinary Collaboration Collaborate with other healthcare professionals to deliver integrated care, supporting sustainable and efficient patient outcomes. 
Routine Nursing Procedures Conduct essential nursing procedures, ensuring adherence to safety, quality, and sustainable resource use. 


Qualifications & Requirements: 


Diploma in Nursing (KRCHN, KRN, or KRM) or Bachelor of Science in Nursing (BScN). 
A Higher Diploma or specialization relevant to the nursing unit is desirable. 
Valid Nursing Council of Kenya license. 
Valid Basic Life Support (BLS) certification. 
Demonstrated commitment to sustainable healthcare practices and environmental stewardship will be an added advantage. more

Reporting to the Manager, Systems Security, the overall purpose to the job is to manage servers, storage devices, Backup to ensure high availability and security of the hospital’s network, Infrastructure and systems applications. 

Duties & Responsibilities: 


Install, configure, and deploy server hardware and software, including operating systems, applications, and patches, to maintain... effective network service operations 
Active Directory Management, Oversaw the hospital’s Active Directory services infrastructure, handling device administration, hardware upgrades, account maintenance, and Group Policies 
Disaster Recovery and Backups; Conduct routine disaster recovery testing and execute backup plans to minimize data loss and downtime during critical events. 
Security Monitoring. Configure, manage, and monitor server and endpoint security, proactively identifying and resolving issues to optimize performance. 
Servers Upgrade; Keep Servers up-to-date by applying patches, updates, and new software releases. 
Supports automation and adoptions on new technologies, troubleshoots, repairs and maintains server issues and security for enterprise and large-scale applications to support continuous IT operations 
Evaluate systems and explore alternative solutions. Develop functional specifications, standards, and requirements for hardware and software procurement and design to ensure optimal system and end-user performance. Make recommendations for changes and additional services. 
Monitor Wi-Fi controller and access points, Ensure the Wi-Fi controller and access points are available at all times. 


Key Performance Indicators 


Systems and server’s uptime 
Backup and restore testing 
Servers & Endpoints Security 
Number of implemented preventive maintenance 
Number of applied patches and updates 


Qualifications, Regulatory & Legal Requirements 


Bachelors Degree in Information Communication Technology, Computer Science or a related field. 
Certified Information Systems Security Professional (CISSP) or the CompTIA Security+ 
2 (two) years’ experience in systems security analysis or related field. 
Knowledge of cloud services and cloud hosting 
Business security practices and procedures 
Hardware/software security implementation approaches 
Encryption techniques/tools more

Duties & Responsibilities: 

Marketing Strategy and Planning 


Develop and execute a comprehensive marketing strategy that aligns with the hospital’s vision and business goals. 
Identify key marketing opportunities to attract new patients and increase engagement with existing ones. 
Oversee the planning and execution of multi-channel marketing campaigns, including digital, print, and... outdoor advertising. 


 Brand Development and Management 


Lead brand positioning and development to strengthen the hospital’s image as a trusted healthcare provider. 
Ensure consistent application of brand guidelines across all touchpoints, both online and offline. 
Continuously assess and improve brand perception and hospital reputation through various channels. 


Digital Marketing and Social Media 


Develop and execute a robust digital marketing strategy, including social media, website content, SEO, and online advertising. 
Monitor trends in healthcare marketing and leverage emerging technologies to keep the hospital’s digital presence up-to-date. 
Manage content creation and messaging to ensure that it resonates with target audiences. 


Public Relations and Communications 


Develop and implement effective communication strategies to engage both internal and external audiences. 
Oversee media relations and manage crisis communications when necessary. 
Organize and execute events, press releases, and public announcements to promote hospital milestones, services, and achievements. 


Internal Communications 


Foster positive relationships with staff and healthcare professionals to ensure consistent internal messaging. 
Ensure hospital staff are informed and engaged through internal newsletters, intranet updates, and staff meetings. 


Community Engagement and Corporate Social Responsibility (CSR) 


Build and maintain relationships with key community organizations and healthcare influencers. 
Drive CSR initiatives and promote hospital involvement in health education, awareness programs, and outreach. 


Market Research and Analytics 


Conduct market research to understand patient needs, industry trends, and competitor strategies. 
Use data-driven insights to measure the effectiveness of marketing initiatives and continuously optimize strategies. 


Team Leadership and Development 


Lead and manage the marketing and communications team, ensuring alignment with organizational goals. 
Provide mentorship and professional development opportunities for team members. 
Set performance goals, track KPIs, and ensure high standards of creativity and execution. 


Qualifications &Legal Requirements 


Bachelor’s or Master’s degree in Marketing, Communications, Business Administration, or a related field. 
At least 8-10 years of experience in marketing, brand, and communications, with at least 5 years in a leadership role within the healthcare sector or a related industry. 
Proven experience in digital marketing, brand management, public relations, and content development. 
Strong leadership skills with the ability to motivate and lead a diverse team. 
Exceptional written and verbal communication skills. 
Strong understanding of healthcare industry trends and the ability to adapt marketing strategies accordingly. 


Attributes 


Strategic thinking and problem-solving skills. 
Ability to manage multiple projects and prioritize effectively. 
In-depth knowledge of digital marketing platforms, social media, and SEO best practices. 
Strong interpersonal and relationship-building skills with external stakeholders. 
Analytical mindset with the ability to use data to drive decisions. 
Creative, forward-thinking, and able to manage innovation within marketing initiatives. 
Familiarity with healthcare regulations and ethical marketing practices more

Duties & Responsibilities:


Organizing cheques for signatories signing.
Ensuring all the cheques for suppliers and doctors are collected on time by informing them once the cheques are ready.
Preparing RTGS/TT payments.
Updating unpresented cheque listing daily.
Updating cheque register daily and ensuring its completeness.
Ensure debtors remittances allocations are done same... day.
Recording and providing all invoices for approval.
Following up on all outstanding invoices from departments.
Filing payment vouchers sequentially and ensure archives are accessed with permission and only with authorized individuals.
Updating database of suppliers contacts on a monthly basis.
Ensure no documents are missing in a file by performing sequential checks on all files closed for the month.
Preparing all departmental official letters.
Preparing doctors summary statistics for board presentation.
Participate in preparing the weekly finance dashboard.
Undertake any other duties assigned by the Finance Manager incidental to the work described herein.


Minimum Qualifications, Regulatory & Legal Requirements.


Diploma in Accounting, Finance, Economics, or any other related field.
Professional qualifications from either CPA -Part II or ACCA Part II be an added advantage.
Minimum of one – two years’ experience working in a similar position.
Conversant with ERP systems. more

Job description


M.P Shah Hospital is looking to recruit a professional, and evidence driven person for a vacancy in the Pharmacy Department as a Pharmacist.
Reporting to the Manager Inpatient/Outpatient Pharmacy, the overall purpose is dispensing prescription drugs to patients. The desired candidate will provide clear and accurate information about these medications, helping patients... understand the instructions provided by specialists, consultants, and other healthcare practitioners.


Responsibility


Deliver direct patient care and clinical practice, including decentralized and service-based programs by identifying high-risk patients and implement interventions to improve quality and safety.
Identify prescriptions that might present risks to patients and resolve relevant issues before dispensing.
Provide pharmaceutical services across the hospital, ensuring proficiency in dispensing prescription medications as prescribed by physicians and other healthcare practitioners.
Participate in pharmacy operations and medication dispensing by working closely with the procurement department to facilitate the procurement, ordering, and dispensing of specialty medications.
Coordinate medication deliveries in collaboration with pharmacy managers, ensuring an organized workflow for all medication dispensing activities. This includes overseeing the timely delivery of medications throughout the hospital.
Coordinate the timely and efficient delivery of the correct medications to inpatient, discharge, outpatient, and satellite center patients, ensuring adherence to internal standards, acceptable timelines, and compliance with local regulations set by the Pharmacy and Poisons Board.
Facilitate experiential education and practice advancement by identifying, designing and implements improvements in the medication-use system to advance patient safety, maximize therapeutic outcomes, or control costs.
Promote patient awareness and understanding of their medication regimen by providing medication counseling to the patient to ensure accurate understanding of treatment purpose, duration, special instructions of use, and common adverse effects.


Qualifications


Bachelor of Science Degree in Pharmacy from a recognized institution
Must hold a valid membership and practicing license registered with the Pharmacy and Poisons Board of Kenya.
Must have a minimum of 3 years working experience as a pharmacist. more

Duties & Responsibilities:


Patient Experience– Develop & implement customer service standards & policies to ensure positive patient experience throughout the customer journey.
Customer Feedback handling- Serve as the escalation point for patient feedback and enquiries, thereby assisting the customer care officers and contact centre agents with complex and disgruntled patient situations... requiring intervention.
Contact Centre Management- Oversee the use of the contact centre system to monitor the daily productivity of the team by analyzing data to improve processes, maximize efficiency and enhance customer satisfaction. Review and escalate patient feedback to the relevant departments & follow through to ensure the tickets are closed within the required time frame with appropriate information feedback to patients. Monitor and track patient feedback trends to identify recurring issues and give recommendations on areas of improvement.
Team Management- Guide and supervise the Customer Experience Executives and Contact
Centre Agents to accomplish required tasks and meet performance targets through ensuring they understand and comply with all departmental objectives, performance standards, and policies as required.


Key Performance Indicators


Maintain a call drop rate of no more than 10%.
Track and improve client satisfaction ratings based on the efficiency and effectiveness of feedback handling.
Efficiently manage and resolve patient feedback issues, ensuring timely and satisfactory solutions.
Escalate feedback through the ticketing system as needed and prepare comprehensive daily reports for analysis and improvement.
Ensure that booking of appointments from the contact center align with the monthly set targets.


Qualifications, Regulatory & Legal Requirements


Bachelor’s degree in Business Administration, Marketing or any business related field.
5 years’ experience in customer service, marketing & communications, with at least 1 year in a supervisory role.
Healthcare industry experience will be an added advantage. more

Duties & Responsibilities: 


Admission: As part of our general day to day tasks, a medical officer is the first point of contact with the patient, to clerk and ensure accurate and efficient diagnosis and management is started for the patient 
Monitor and care for patients- Work hand in hand with other hospital staff to ensure daily review of patients, check up on progress and note/flag... aspects of patient progress that need further evaluation in providing wholistic patient care 
Assessing and planning treatment requirements: Daily review of patient medication and assessment of impact on patient based on clinical progress and laboratory indicators. This helps determine progress and hence continuation or need for change. 
Perioperative Management: Ranging from preoperative analysis and review, obtaining consents. Bedside, minor surgical procedures that do not require theatre space. This saves up on time for patient to receive care and reduce exposure to sepsis/contaminants. Postoperative review and attendance 
Literature Review: Practicing evidence-based medicine is the cornerstone of progress for the medical field. Together with our seniors, we research and review latest advancements in the world of medicine and how best to apply it to our daily practice and management for best results. 
Execution: Following daily ward rounds by consultants, execute plans put in place, including running laboratory samples, organizing for imaging, analysing of results, appraising consultants in charge and executing additional plans of management. 
Championing evidence-based practice, patient centred care, service excellence and continual improvement to provide premier patient-centred tertiary healthcare services 


Key Performance Indicators 


Level of patients’ complaints and resolution measures. 
Turnaround time for patient care. 
Resource utilization according to budget approvals 


Qualifications, Regulatory & Legal Requirements 


Bachelor of Medicine and Bachelor of Surgery from a recognized institution, a basic ICU course is an added advantage. 
Must have valid membership and hold a valid practicing license from KMPDC. 
Minimum 2 years’ post-internship experience in the ICU/Critical care units. 
Valid ACLS provider/instructor certification. more