Description

The PharmTech Trainee Program (PTP) is a 4-month internship program that offers aspiring pharmacy professionals hands-on experience and a solid foundation in the field of pharmacy. Each trainee will be matched to a manager and a mentor throughout the program. Our trainees will have the unique opportunity to learn and apply skills in various facets of pharmacy operations, from... dispensing medications, to customer service and clinical pharmacy services. This role is open across multiple locations including Nairobi, Kisumu, Machakos and Nakuru.

Key Responsibilities


Support pharmacists in daily tasks such as dispensing medications, managing inventory, and providing patient counseling.
Prepare and dispense prescription medications accurately following established protocols and under the guidance of the pharmacist.
Provide medication counseling to patients, including instructions on proper dosage, administration, and potential side effects.
Assist in reconciling medication lists to ensure accuracy and continuity of care for patients transitioning between healthcare settings.
Dispense and update the DDR/Dangerous Drug Register in real time. 
Receive, review, and bill prescription orders through the pharmacy system, ensuring completeness and accuracy of information.
Learn to dispense and process insurance prescription orders, and all billing requirements attached to them.
Assist in compounding medications, including sterile and non-sterile preparations, following established guidelines and safety protocols.
Assist in managing pharmacy inventory, including ordering, receiving, and restocking medications and supplies to ensure availability and minimize waste.
Educate patients on medication adherence, proper use of medical devices (e.g., inhalers, insulin pens), and lifestyle modifications to support their overall health and well-being.
Ensure the safety of Inventory from the elements of wastage such as expiry/theft.
Maintain accurate and up-to-date patient records, including Chronic Client File record.


Eligibility


A recent Diploma or Degree graduate in pharmacy.
Fluent in the English Language.
Must have the legal right to live and work in Kenya.
Must live within Nairobi, Kisumu, Machakos, or Nakuru.
Not more than 2 years of years of relevant experience.


Our Ideal Candidate


Adept at working in a fast-paced and dynamic environment.
Possesses strong analytical and problem-solving skills.
Demonstrates excellent attention to detail and organizational abilities.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Excel and other relevant software.
Effective written and verbal communication skills.
Has the ability to work independently and collaborate with cross-functional teams. more

Role Summary

The Regional Program Engagement Consultant will serve as the local field-based representative of the Access to Healthcare (ATH) Program, a joint initiative between Boehringer Ingelheim and mPharma. This role is critical to expanding program visibility, increasing patient referrals, and coordinating with local healthcare providers and county stakeholders.

The role is based... in Mombasa, ensuring consistent presence and impact across the region. Being a field-based role, there will be regular travel within Kilifi, Kwale and surrounding counties.

Key Responsibilities

Program Engagement & Awareness


Proactively identify, pursue, and engage new healthcare providers and facilities within the region to expand awareness and participation in the program.
Build and maintain a strong pipeline of referring physicians (targeting 100 –120).
Conduct regular in-person and virtual engagements with hospitals and clinics, including doctors, pharmacists, heads of departments, and other key facility staff involved in patient care and program implementation.


Stakeholder Relationship Management


Engage key stakeholders, including local healthcare providers, third-party pharmacies, and county health officials.
Facilitate onboarding and signing of program participation agreements with healthcare facilities.
Serve as the primary point of contact for partner institutions in Mombasa and surrounding counties.


Facility Oversight & Operational Support


Oversee facility-level program implementation, including compliance with access pricing and patient referral processes.
Monitor stock movement at holding facilities (third-party pharmacies) and support monthly reconciliation.
Respond to facility-level queries related to the program and route any program-specific or covered medication-related requests accordingly.


Program Coordination & Reporting


Ensure timely execution of program activities in the field, including engagements with physicians, follow-ups, partner coordination, and support for implementation milestones.
Participate in relevant seminars, conferences, or stakeholder events to engage healthcare providers and raise awareness of the program among key audiences.
Provide structured weekly reports on field activities, account engagement, and stakeholder feedback.
Track progress against performance metrics and suggest improvements for local execution.


Qualifications & Requirements


Bachelor’s degree in healthcare administration, public health, or a health-related field.
Minimum 2 years of experience in medical sales, field coordination, or healthcare engagement.
Excellent interpersonal, written, and verbal communication skills
 Proficiency in using digital tools for data entry, reporting, communication, and document management.
Self-starter with the ability to work independently and deliver consistent results.
Strong project management background.
Strong familiarity with the healthcare landscape in Mombasa, Kilifi, Kwale, and surrounding counties would be a strong advantage. more

Overview
mPharma is looking for a Senior Backend Engineer to join our tech team. As a senior backend engineer at mPharma, you will work on an autonomous squad of engineers, product managers, and designers that decide what needs to be built and how to build it. Each day senior backend engineers at mPharma are working on problems like how to create complex data enrichment pipelines, how to use... computer vision to enhance the onboarding experience, or how to present to the team that contract testing is awesome. Furthermore, we believe that engineers play a critical role in product definition, so you will work with product managers and designers to determine how to solve real problems that real people have.
At the end of the day, mPharma believes in people, and in addition to being highly skilled, our team is collaborative and welcoming. We are looking for engineers who want to grow the company, themselves, and their colleagues.
Key Responsibilities

Design, develop, test, deploy, maintain, and improve the software.
Manage individual project priorities, deadlines, and deliverables.
Focus on overall product quality and user experience.
Take initiative and be responsible for technical solutions to data quality and workflow issues.

Our Ideal Candidate

You are a smart, kind, team player that wants to innovate while building value
You are comfortable writing Python
You are experienced with modern infrastructure and tooling
You love best practices in your area of expertise
You believe in practices like automated testing and continuous delivery
You are comfortable with designing and building scalable, distributed systems
You know how to apply data structures and algorithms to real-world problems
You are a critical thinker who always pays attention to detail.

Qualification

Degree in computer science, information technology, software engineering, or a related field.
3-5 years of relevant software development experience building backend applications
Familiar with designing and building distributed and scalable systems (Knowledge of Event-Driven Design is a plus)
Experience with writing APIs using Restful standards (Experience with Django Rest Framework is a plus)
Knowledge of data concepts related to relational databases is a plus
Ability to contribute to technical architecture discussions and help drive technical decisions within your team.
Interest and ability to learn other coding languages as needed.
Ability to write in English fluently and idiomatically. more

Overview
mPharma is looking for a Senior Finance Associate in charge of Payables and Treasury to join our Kenya Operations. In this role, the Senior Associate will be expected to interface with internal and clients (insurance companies & hospitals), suppliers, tax authorities, and other regulatory bodies.
KeResponsibilitiesy

Accounts Payables management

Ensure that all suppliers balances... are fully reconciled on an ongoing basis
Ensure that the balances are fully reconciled to the TB on a monthly basis and keep ageing of Payables
Manage correspondence with the various suppliers as the key Finance Business partner


Manage statutory obligations 

Ensure that PAYE, NHIF, NSSF, WHT, VAT and any other statutory obligations are filed and paid promptly
Liaise with the various statutory stakeholders in consultation with the Finance Manager to ensure that the business remains compliant and updated on any new regulations requiring financial compliance


Payroll Management

Ensure that all company’s payroll is processed within the stipulated dates
Ensure that all payroll reconciliations are done in respect to deductions and benefits


Manage treasury to ensure that the company is well liquid in order to meet all short/longterm obligations as they fall due
Collaborate with the Senior Finance Associate in charge of Reporting to prepare management and Financial Accounts on a monthly, quarterly, and annual basis for review by the Finance Manager
Maintain and control internal procedures to ensure all treasury operations are within the stipulated company policy on spend
Ensure all expenditure items are on the approved budget 
Enforce stringent measures in liaison with key parties to Maximize returns and limits risks.
Prepares special reports by collecting, analyzing, and summarizing information and trends and submitting them to Finance Manager.
Payable management – Registration of suppliers and processing of payments for drugs supplied.
Treasury management - monitoring the FX rates, cash flows management, and analysis.
Calculation and computation of commissions payable to facilities.
Liaise with external auditors and regulatory examiners to ensure financials are in compliance with all applicable rules and regulations.
Keep abreast with current changes in accounting standards as well as regulatory environments and ensure appropriate implementations.
Assist  Country Finance (global and regional) with all corporate planning, research, and analyses relating to any prospective strategic initiatives.
Prepares store budgets in liaison with Finance Manager and Department Heads by establishing schedules; collecting, analyzing, consolidating financial data and recommending apt plans.
Achieves budget objectives in liaison with department Heads and General Manager by scheduling expenditures; analyzing variances; initiating corrective actions.
Any other duties as assigned by the Finance Manager.

Requirements

Full CCPA/ ACCA qualification
A degree in Accounting
Minimum of 5 years of relevant experience in a supervisory position
High proficiency in Microsoft Office (Excel, PowerPoint, etc.) and familiarity with Google Suite (Docs, Sheets, Slides)
Excellent problem-solving skills
Experience in Retail will be an added advantage more

Overview
mPharma is looking for a dynamic individual with exceptionally high work standards to join our Retail team as Head of Operations (Franchise Pharmacies). He/she will serve as the primary voice for developing customer relationships that promote retention and loyalty to the QualityRx which is our franchise model in support of mPharma’s mission, vision, values, and strategic priorities. This... role will work closely with QualityRx team members and its partners to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position reports to the Vice President of Retail, East Africa.
Responsibilities

Manages the Country’s QRx budget and P&L statements.
Manages the key accounts teams, providing support and coaching to team members.
Support revenue forecasting and planning by having a deep understanding of future revenue growth and the projected impact of new revenue programs.
Ensures that all processes are adhered to by the team and prepares country reports.
Monitors and tracks facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
Build and maintain strong relationships with partner facilities through the organization of provider meetings and the application of other methodologies for customer acquisition.
Identifies new business development opportunities with partner facilities that are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
Interfaces with the Supply Chain team, Finance, Marketing, and all other business units to ensure alignment with the objectives of the Retail business unit.
Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track the progress of issue resolution.
Work with internal stakeholders to develop and improve key marketing, health screening, training, and communications materials.
Contributes to any other initiatives that are critical to the continued success of the business unit.
Establish and maintain direct contact with prospective client leadership in order to secure value for the business from these relationships and identify new opportunities for further business growth.

Ideal Candidate

An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
A strong work ethic and a proactive attitude that requires minimal supervision
Strong business development experience with proven initiatives and experience influencing stakeholders
Fluent in English with excellent writing, verbal, analytical, and organizational skills
Proficient in Microsoft Office Suite, specifically Excel.
Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
Ability to provide fact-based advice and development of market and industry analysis.
Excellent communication, presentation, and budgeting skills.
Ability to multitask, prioritize and manage time effectively.
Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.

Qualifications

Degree in Pharmacy, Operations, Sales, and Marketing or any relevant field.
6+ years of professional experience in project management, operations management, business development, and health management.
Experience in the health technology industry is preferred more

The Pharm Tech will work closely with a diverse set of mPharma team members to set up and operate community pharmacies. 
Key Responsibilities

Providing advice about health issues, symptoms, and medications in response to customer inquiries
Developing workflow; verifying preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.
Tracking inventory and... supporting the Pharmacist with ordering and selling medicines and other stock
Complying with regulatory requirements by maintaining records for controlled substances; removing outdated and damaged drugs from the pharmacy inventory; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions.
 Contributing to any other initiatives that are critical to the pharmacy's continued success. 

Our Ideal Candidate  

An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines  
A strong leader who can model the highest work standards and motivate their team members to maintain those standards 
An energetic communicator eager to organize and share knowledge in an easily understandable way
A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
Flexible and able to adapt to new roles and responsibilities as may be assigned by the supervisor. 
Must be a team player
Background in managing a retail pharmacy.

Qualifications

Diploma in Pharmacy
 Minimum of 1 year of relevant experience in retail pharmacy 
Advanced Microsoft Office user, particularly in Excel 
Fluent oral and written English
Enrolled with PPB, valid practicing license. more

Position Description
The Senior Product Operations Associate (SPOA) is responsible for driving success for Bloom integration and adoption for facilities in new regions, and migrating from another pharmacy management software program, with global and regional scope, by ensuring that they are delivered on time, within budget, and meet the required quality standards. They will work closely with... cross-functional teams to identify risks and opportunities, develop and implement SLAs, and process improvements, and ensure that all stakeholders are aligned and informed.
The SPOA will be responsible for setting and reporting on Service Level Agreements (SLAs) to ensure process measurement, outcome, and overall improvement. They will work with stakeholders to define SLAs, track progress against them, and report on performance. They will also co-create and oversee the continuous improvement of processes within their domain, collecting and analyzing data to identify areas for improvement and making recommendations for changes.
The SPOA  will play a critical role in managing and improving processes related to product development, including project management, issue tracking, and release management. They will work closely with engineering, product management, design, product support, onboarding/new markets, and other teams to ensure that processes are optimized for efficiency, quality, and customer satisfaction.
In addition, the SPOA will be responsible for identifying and implementing best practices, tools, and technologies to improve operational efficiency and effectiveness. They will stay up to date on industry trends and best practices, and make recommendations for changes as needed.
In your role, they will be expected to manage a group of Product Operations Associates and/or Product Support Associates in your region. Overall, the Senior Product Operations Associate will play a critical role in ensuring the success of must-win projects, improving operational efficiency, and driving continuous improvement across the product organization.
Key Responsibilities

As a senior product operations specialist you will be responsible for driving success for must-win projects by ensuring that they are delivered on time, within budget, and meet the required quality standards.
You will be required to work closely with cross-functional teams to identify risks and opportunities, develop and implement SLAs, and process improvements, and ensure that all stakeholders are aligned and informed.
Develop and report on Service Level Agreements (SLAs) to ensure process measurement, outcome, and overall improvement.
Manage and improve processes related to product development, including project management, issue tracking, and release management.
Identify and implement best practices, tools, and technologies to improve operational efficiency and effectiveness.
Play a critical role in ensuring the success of must-win projects, improving operational efficiency, and driving continuous improvement across the product organization.

Qualifications

2-5 years of relevant work experience in operations, product management, software engineering, QA, or product support roles.
Excellent communication skills, proactivity, patience, technical literacy, and a positive attitude are non-negotiable.
Must have the legal right to work in Kenya.
Hard IT skills are a big plus.
Native/Fluent English proficiency is required, however, fluency in French is a big plus. more

Position Description
The PAA works within the Health Services team to support Patient Support Programs mainly via directly engaging with Healthcare Professionals (HCPs) in healthcare facilities (hospitals and clinics) to introduce Patient Support Programs (PSPs). This role entails building and managing physician relationships to create awareness about a patient support program.
Key... Responsibilities
The role’s specific tasks will include:

Leading in the development of engagement plans on Patient Support Programs and communicating benefits to target physicians and encouraging them to refer their patients to the support program. 
Formulating, aligning and implementing a HCP territory engagement plan with key deliverables and KPI’s in line with the Program awareness creation role within PSP. This is done in consultation with the Global PSP Manager and pharma company appointed person.
Developing professional relationships with HCPs and maintaining a database of HCPs in relevant therapeutic areas and target facilities through regular in-person visits and virtual engagements. 
Identifying, highlighting and aligning on seminars, events and scientific fora that target specific HCPs of interest to create awareness about the patient support program among attending HCPs
Facilitating stakeholder engagements and contract signing for PSPs involving participation of hospitals, external pharmacies and other healthcare facilities in collaboration with pharma company appointed program representative 
Responding to general queries about the PSP and routing medication requests to the pharmacy, where necessary
Serving as the focal point point for overseeing the management of holding facilities and performance of monthly stock and payment reconciliations, where applicable
Assessing and reporting feedback from HCPs and patients to the Global PSP Manager to improve delivery of PSPs.
Assisting to plan and organize screening events and providing non-clinical support during screening events 
Performing any other assigned task pertaining to the role 

Our ideal candidate

Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
A strong work ethic and a proactive “can do” attitude that requires minimal supervision
Fluent English with excellent writing, verbal, analytical, and organizational skills
Proficient in Microsoft Office Suite, specifically Excel
Strong project management background
Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
A self-starter who can multitask while consistently producing high quality deliverables for a diverse set of concurrent initiatives
A good understanding of the local healthcare terrain
Experience working as a medical sales representative would be an advantage

Qualifications

Bachelor’s degree in healthcare administration or any health related field.
2+ years of professional experience 

Admin

This position reports to the Global Manager, Patient Support Program more

Position Description
Inventory control Junior Associate will be responsible for implementing the internal Systems and controls/process put in place by the company especially on Supply Chain and Finance. The ideal candidate will perform various Audits and substantive tests of our current process and procedures and report back. He/ She will assist in the preparation of monthly and quarterly Audit... reports that will be sent to the Supply Chain Manager.
Key Responsibilities

Assist in Planning inventory counts by understanding the company objectives, structure, policies,

processes, internal inventory controls, and external pharmaceutical regulations; identifying risk areas.
Assist in assessing compliance with relevant regulations and legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
Assist in assessing risks and internal controls by identifying areas of non- compliance; evaluating manual and automated (ERP& amp; amp; POS) Inventory processes; identifying process weaknesses and inefficiencies and operational issues.
Assist in verifying assets and liabilities by comparing and analysing items and collateral to documentation.
Complete Inventory control paper work by documenting count tests and findings.
Improve governance by recommending changes in management monitoring, assessment, and motivational practices, in the internal control structure, and in operating processes; identifying root causes.
Support external auditors by coordinating inventory related information requirements.
Provide Inventory control information by collecting, analysing, and summarizing data and trends.
Contribute to team results by welcoming new and different work requirements; exploring new controls to add value to the Company.
Draft segments of the reports and communications on the results of work performed, for review by the Head of inventory control.
Effective and timely reporting of findings during Inventory counts.
Provision of views and objective recommendations on inventory counts conducted.
Any other duties as may be assigned by your Line Manager from time to time.

Requirements

ACCA/ CPA.
A degree in Accounting, Finance, Supply Chain or any other related field.
Entry Level
High proficiency in Microsoft Office (Excel, PowerPoint, etc.) and familiarity with Google Suite (Docs, Sheets, Slides) and Accounting packages (SAP).
Excellent problem-solving skills
Healthcare background preferred but not required more

Position Description
The PEA works within the Health Services team to support Patient Support Programs mainly via directly engaging with Healthcare Professionals (HCPs) in healthcare facilities (hospitals and clinics) to introduce Patient Support Programs (PSPs). This role entails building and managing physician relationships and marketing benefits of PSPs.
Key Responsibilities
The roles... specific tasks will include:

Leading in the development of marketing and engagement plans on mutti and the Patient Support Programs and communicating benefits to specialist physicians and encouraging them to refer their patients to the support program. 
Mapping and developing professional relationships with healthcare professionals in assigned therapeutic areas and target facilities
Participating in seminars and events in partnership with pharmaceutical companies that target specific HCPs to pitch mutti and PSPs 
Developing and maintaining a database of HCPs in different therapeutic areas that are important sales channels for Mutti.
Facilitating and/or organizing facility engagements and contract signing for PSPs involving participation of hospitals and external pharmacies
Routing medication requests and general queries to the mutti delivery service and call center.
Tracking and reporting on PSP drug dispensations and notifying relevant responsible parties of low PSP stock levels
Overseeing the management of regional holding facilities and performance of  monthly stock and payment reconciliations
Assessing and reporting feedback from HCPs and patients to the Global PSP Lead to improve delivery of PSPs.
Documenting and reporting all adverse events to PSP medications through the appropriate channels within the stipulated timeline as specified by the pharmaceutical company.
Performing any other assigned task pertaining to the role

Our ideal candidate

Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
A strong work ethic and a proactive “can do” attitude that requires minimal supervision
Fluent English with excellent writing, verbal, analytical, and organizational skills
Proficient in Microsoft Office Suite, specifically Excel.
Strong project management background. 
Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
A self-starter who can multitask while consistently producing high quality deliverables for a diverse set of concurrent initiatives.
Experience working as a medical sales representative would be an advantage
A good understanding of the local healthcare terrain

Qualifications

Bachelor’s degree in healthcare administration or any health related field.
3+ years of professional experience more