Job Description


As a PR & Marketing Coordinator, you will be responsible for developing and implementing effective public relations and marketing strategies to enhance the organisations brand image and promote NH hotel brand and services. This role involves building strong relationships with media, creating engaging marketing campaigns and ensuring consistent communication across various... channels.
The overall objective is to position the hotel to achieve the PR & Marketing objectives and business strategy of the hotel and the overall NH brand.


Marketing Strategy:


Collaborate with the marketing team to develop integrated marketing campaigns.
 Contribute to the development of marketing plans and strategies.
Conduct market research to identify trends, competitors, and opportunities.
Assist in the creation of marketing collateral, including brochures, advertisements, and digital content.


Public Relations:


Develop and execute PR strategies to build and maintain a positive public image.
Cultivate relationships with media representatives and influencers.
Write and distribute press releases, media kits, and other relevant materials.
Organize and manage press conferences, interviews, and other media events.
Monitor media coverage and respond to inquiries in a timely and effective manner.


Digital Marketing:


Manage and update the hotel’s social media channels.
Develop and implement online marketing campaigns.
Monitor online presence and engage with audiences through social media platform.


Content Creation:


Create compelling and engaging content for various platforms, including press releases, articles, blog posts, and social media.
Ensure that content aligns with the organization’s brand voice and messaging.


Brand Management:


Maintain and reinforce the organization’s brand identity and messaging.
Ensure consistency in branding across all communication channels.


Qualifications


Certificate /Diploma in Hospitality Management
A strong Gasp of Operational Systems (Micros POS and My symphony, Opera and MC)
Computer literacy Ms Excel, Word and PowerPoint
A positive approach, excellent organizational skills, and a passion for producing high quality customer care.
Great Interpersonal Skills
Digital and techno survey
Innovative and proactive in approach and implementation
Clear thinker with excellent communication abilities and attention to detail more

Job Description


Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
 Interact with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence in order provide personalized... service to create unique memories for each of our guests.
To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
Check guest satisfaction during service take action to correct any problems
Promptly respond to guests additional requests
Upsell and suggestive sell at every opportunity to improve guest spend
To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
Prepare mis en Place before service to ensure smooth running of the restaurant
Display a positive and enthusiastic attitude when dealing with guest
Respond to the dynamics of the service environment, being proactive and demonstrating some sense of urgency in a fast paced restaurant environment.
Conduct food presentation and quality checks before delivering food to the guest.
Punch the all orders on the POS system and make sure to enter the special requirements made by the guest while ordering the food before serving the product to the guest.
On request, Prepare the itemize bill and ensure that all served items have been billed correctly.
After receiving payment all cash payment should be processed as per the cashless policy.
Write guest’s food orders and repeat order to guest to confirm.
Ensure that Buffet and Coffee Station are refilled and presentable at all the times
Clean and Inspect the restaurant and ensure floors and tables are clean & set up accordingly for time of day.
Prepare tables for customers including fully sanitizing each table and chair between users
Conduct daily stock count at opening and closing of shift.
Ensure all FOH duties are carried out according to daily checklists and report any maintenance issues.
Ensuring the opening checklist is completed and that the restaurant is prepared for opening
Ensure the Restaurant is clean and tidy during shift and before completing your shift.
Check out with your Supervisor before leaving your station or the floor for any reason
To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area
Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
Maintain your station in accordance with standards at all times
Develop a complete knowledge of menus
Learn and correctly use the Point of Sale equipment and follow procedures
To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
Check corridors for trays when returning from taking orders (Room Service)
Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
Ensure all cleaning down and closing down procedures are completed to the highest standard at the end of evening shift.
Up skill yourself through completing the mandatory and non-mandatory training courses on a monthly basis achieve 2 credits a month.
To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
To be completely familiar with the services offered in the restaurant and throughout the hotel.
To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.


Qualifications


Fluent in English
A strong Grasp of Operational Systems Micros POS
Computer literacy Ms Excel, Word and PowerPoint
Food and Beverage Product Knowledge
Matric certificate 
Fluent in English
3-5 Years’ Experience in a Restaurant Environment
 A strong grasp of Operational Systems (Micros POS and My symphony, Opera and MC)
Computer literacy Ms Excel, Word and PowerPoint
Food and Beverage Product Knowledge more

Job Description


NH Sandton is looking for a dynamic and experienced People and Culture Officer to join our team. You will act as a liaison between team members and management, ensuring seamless HR processes and team member satisfaction.


The Key Responsibilities are:

P&C Operations


Maintain and update team member records in compliance with company policies 
Prepare and process... employment documents such as contracts, letters, employment certificates, and visas.
Assist in payroll processing and ensure accuracy in team member attendance and leave records.


Policy & Compliance


Assist in drafting and updating P&C policies and procedures.
Stay updated on  labour laws and regulations, implementing necessary updates to P&C practices.
Promote diversity, equity, and inclusion in the workplace.
Ensure adherence to the hotel’s P&C policies and procedures.


Team Member Engagement


Organize team member engagement activities, such as team-building events, recognition programs, and wellness initiatives.
Assist with the annual team member engagement surveys and in implementing improvement strategies.


 Performance Management


Assist managers in setting KPIs and conducting performance reviews.
Identify underperformance issues and work with teams to establish improvement plans.
Support the performance appraisal process by providing tools and guidance to managers and team members.
Monitor and assist in addressing performance-related issues through coaching and development plan


Recruitment and Onboarding


Coordinate the recruitment process, including posting job vacancies, screening candidates, conducting interviews, and preparing offer letters.
Manage team member onboarding, ensuring new hires are properly oriented to the hotel's policies, culture, and operations.


Team Member Relations


Act as a point of contact for team member concerns and grievances, providing guidance and resolving issues professionally.
Foster a positive work environment by promoting open communication, diversity, and inclusion.


Training and Development


Identify training needs and organize programs to enhance team member skills and knowledge.
Collaborate with department heads to develop and implement career development plans for team members.


Policy Implementation and Compliance


Ensure adherence to hotel policies, labor laws, and industry regulations.
Update and communicate P&C policies and procedures to team members as needed.


Payroll and Benefits Administration


Assist in managing payroll processes, ensuring accurate records of attendance, leaves, and employee benefits.


HR Data and Reporting


Maintain accurate team member records, including personal details, contracts, and performance reviews.
Prepare P&C reports and analyses, such as headcount, turnover, and training effectiveness metrics.


Disciplinary Actions


Address disciplinary issues in line with hotel policies, ensuring fairness and consistency.
Assist in conducting investigations and drafting warning or termination letters when necessary.


Health, Safety, and Well-being


Promote workplace health and safety initiatives, ensuring compliance with standards and procedures.
Provide support for team member mental health and well-being through resources and counseling referrals.


Stay Updated on Industry Trends


Keep informed about new P&C practices, labor laws, and hospitality trends to ensure the hotel remains competitive in attracting and retaining talent.
These responsibilities ensure the P&C Officer contributes to maintaining a highly motivated, skilled, and satisfied workforce, aligned with the standards of a five-star hotel.


Qualifications

Qualifications & Experience


Bachelor’s degree in human resources, Business Administration, or a related field.
2-3 years of experience in an HR role, preferably in the hospitality industry.
Familiarity with labour laws and HR systems.
Previous experience with recruitment, onboarding, Training, and employee engagement is an advantage.


Skills & Competencies


Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving mindset with attention to detail.
Proficient in Microsoft Office Suite.
High level of confidentiality and professionalism. more

Job Description


We are looking for a passionate and driven Conference & Events professional who enjoys leading a team of like minded professional to create exceptional customer experiences. 
In this role you will be responsible for dealing with all types of businesses and audiences who need to arrange a conference or event at NH Hotels from start to finish you will be involved with the... sales process from the initial quote, contract and coordinating the event.


The role includes the following responsibilities:


Facilitate all elements of the event planning process for all events as required, including but not limited to Banquet Event orders, contracts, invoicing, vendor liaison and internal departments
Qualify each event proposal, accepting those which match availabilities and are in line with conference marketing and strategy plan
Assist with promotional ideas to improve the event planning and implementation process
Implement and send out specials in a timely manner and when required
Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, ensure appropriate décor (florals, linens, color schemes, etc.) to meet the quality expectations of NH Hotels.
Actively promote restaurant, events and conferencing facilities in line with annual strategic marketing plan
Maintain a strong understanding of the hotel property and its food and beverage features to actively sell to clients


Qualifications


Hospitality Certificate / equivalent qualification
Computer literate
Conferencing & Events Experience
Excellent Verbal & writting communication Skills more

Job Description


Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
To assist in the preparation & service of food, prepare mis-en-place for the outlets as required.
Adhere to food preparation guidelines to ensure consistent quality culinary offerings to our guests.  Continually look to recommend improvements and... additions to the Minor Hotels presentation guidelines.
To keep all working areas clean and tidy to maintain hygienic surroundings. Apply the rule ‘Clean as you go’ at all times. If you have time to lean, you have time to clean.
Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, including dating, proper storage, rotation, etc. Maintain basic food safety and sanitation practices.
Taking responsibility for looking after all hotel property and facilities.
Participating in departmental training to improve departmental skills and hotel service levels.
Maintaining and oversee adherence to departmental checklists and cleaning schedules
Assisting at events, banquets and other functions as required
 Adhering to all personal hygiene and grooming standards, fire safety rules and health & safety rules.
Perform tasks within a timely manner
Contribute to Kitchen revenue through effective food cost control and contribute to achieving food cost target percentage.
Report maintenance, hygiene and hazard issues
Awareness departmental targets and strive to achieve them as part of the team
Meet all health and hygiene requirements
Be environmentally aware and manage waste as per the waste management policy
Prepares and properly garnishes food orders as they are received in accordance with recipes and proper plate presentation
Supervises and supports team members in own section to achieve optimum quality
Follows proper safety, hygiene, and sanitation practices at all times
Ensures close down of section in accordance with departmental procedures and standards
Ensure the proper sanitation and cleanliness of surfaces and storage containers.
Follow and maintain cleanliness and good hygiene practices in the kitchen.


Qualifications


Certificate in Food Principles and Cooking /Culinary Arts
Minimum 2 years’ experience in culinary field. more

Job Description


Members of the Kitchen Department are responsible for ensuring that all visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.


KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an... exhaustive list of everything that needs to be done.  NH Hotels employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:


With the restaurant chef, organize all activities within a Restaurant Kitchen area, ensuring a safe, smooth running and profitable operation within the framework of the Hotel. 
Support the development of Restaurant cuisine concepts and standards.  Be familiar with local market & suppliers.  Recommend menu changes according to seasonal product availability.
Adhere to NH Hotels food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests.  Continually look to recommend improvements and additions to the NH Hotels presentation guidelines.
Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, including dating, proper storage, rotation, etc. Maintain basic food safety and sanitation practices.
Maintain outlet safety at all times.
Take responsibility for asset management of all outlet property and facilities.
Participate in departmental training to improve departmental skills and hotel service levels, providing associates the training and resources to take care of our guests.
Promote positive inter-departmental relations through candid communication and cooperation.


Qualifications


Culinary Diploma or Certificate: Most employers in South Africa prefer candidates with formal training. Recognized institutions like Silwood School of Cookery, Capsicum Culinary Studio, and Institute of Culinary Arts (ICA) offer relevant programs.
National Certificate in Professional Cookery (NQF Level 4): Offered by accredited institutions and covers essential culinary techniques and kitchen management skills.
Additional Certifications: Completing short courses in areas like food safety, hygiene, and nutrition can be beneficial. Some employers may also look for first aid and fire safety training.


Experience Requirements


Minimum Experience: Typically, 2-4 years of experience in a professional kitchen. Many Chefs de Partie work up from positions like Commis Chef or Apprentice Chef.
Exposure to Different Kitchen Sections: Experience across multiple stations (such as grill, pantry, pastry, and sauces) is valuable since it helps chefs adapt to the specialized requirements of each station. more

Key Responsibilities:

Content Creation: Create visually appealing and engaging content, including photos, videos, and written posts, to promote our hotels offerings, events, and activities.
Social Media Management: Manage and update the hotels social media accounts, including Facebook, Instagram, Twitter, and others, with regular posts and updates.
Audience Engagement: Interact with... followers, respond to comments, and engage with the online community to build relationships and increase brand loyalty.
Monitoring and Analytics: Monitor social media channels for trends and user feedback.
Campaign Execution: Assist in planning and executing social media marketing campaigns, contests, and promotions to increase brand awareness and drive bookings.

Qualifications

Exceptional written and verbal skills in English.
Degree in Digital Marketing/Social Media is advantageous
At least one year experience in equivalent role is required
Highly structured and ability to multi-task is essential
Able to pay attention to detail even under a high pace working environment
Experience in using business manager for Instagram, Facebook and Twitter.
A creative spirit with an eye for visual aesthetics.
Ability to work independently and as part of a dynamic team.
Enthusiasm for travel, hospitality, and the resort industry is a huge plus! more