Purpose for the Job


Manage the operational functions of risk business scheme / clients within the Risk Consulting Division to ensure exceptional client satisfaction. Additionally, drive revenue generation and consistently meet or exceed budgetary targets as outlined in the annual divisional budget plan.


Duties and Responsiblities


Serve as a Team Leader in Risk Management,... providing strategic direction and oversight.
Coordinate all risk management activities within the company and deliver tailored risk solutions to clients.
Deliver comprehensive risk management services, including the identification, analysis, evaluation, and treatment / control of risks.
Provide a broad range of risk consulting services, including but not limited to:

Risk profiling
Loss prevention programs
Insurance risk surveys
Enterprise Risk Management (ERM)
Business continuity planning


Prepare and submit risk management reports for site visits within the required timelines.
Achieve set revenue targets for risk management services as outlined in the annual budget.
Serve as the Chairperson of the Risks & Controls Committee, leading discussions and ensuring compliance with risk policies.
Prepare and support tender submissions for:

Risk management engagements
Technical and risk-related inputs in tender documentation
Broking tenders (technical support)


Provide ongoing support to Minet regional offices in implementing and maintaining effective risk management programs.
Coach, mentor, and supervise the Risk Consulting Services (RCS) team to ensure delivery on performance objectives.
Conduct product research and development initiatives to enhance the division’s service offerings.
Perform any other duties as may be assigned by the supervisor.


Key Result Areas

The role is accountable for achieving results in the following areas:


Subject Matter Expertise – Delivering high-quality risk consulting and guidance.
Quality of Service – Ensuring consistent and professional service delivery.
Client Satisfaction – Maintaining high levels of client engagement and trust.
Revenue Generation – Contributing to and meeting financial performance targets.
Staff Development – Coaching and mentoring team members for improved performance.


Key Competencies


Excellent organizational skills with a strong ability to manage multiple priorities.
Outstanding interpersonal and communication skills, both verbal and written.
Strong analytical skills for effective risk assessment and decision-making.
Effective sales and marketing skills to meet quarterly and annual financial targets.
Customer service orientation with a commitment to client satisfaction.
Good writing skills for clear and professional report preparation.
High degree of flexibility and adaptability in a dynamic work environment.


Knowledge And Skills Required


Minimum of 7 years of relevant experience in Risk Management and Risk Consulting.
In-depth knowledge of inteational risk management frameworks and standards.
Strong understanding of insurance solutions and products commonly required by clients.
Proficiency in Microsoft Office and relevant software applications for data management and reporting.
Ability to maintain and manage databases accurately.


Professional and Academic Qualifications

The ideal candidate must possess: 


A bachelor’s degree in engineering, Science, or a relevant field. 
A Professional Certification in Risk Management or a Diploma in Insurance. 
DOSHS Approval in at least one category will be an added advantage more

Operational Responsibilities


Conduct actuarial valuations for pension schemes and insurance companies.
Develop, price, and review insurance products.
Optimize reinsurance programs for insurance clients.
Develop Investment Policy Statements (IPS) for clients.
Prepare and deliver high-quality actuarial reports and presentations.
Develop strategic plans for pension schemes.
Set up... and manage Income Drawdown and Post-Retirement Medical Funds.
Support pension scheme governance through service provider selection (RFP preparation, evaluation, and reporting).
Project healthcare costs and assess the financial impact of proposed medical benefits for corporate clients.
Review member benefit statements and calculations for Defined Benefit (DB) schemes.
Calculate projected benefits for Defined Contribution (DC) schemes.
Prepare internal actuarial reports for management and internal stakeholders.
Validate actuarial data for completeness and reasonableness


Business Development


Drive business growth in alignment with set annual budgets.
Maintain a strong, credible, and effective sales pipeline.
Prepare high-quality proposals and presentations in response to RFPs and RFQs. Follow up on all business development opportunities to maximize new business conversion.


Credit Control


Ensure timely and accurate invoicing in line with company policies and procedures.
Follow up on outstanding payments to ensure collection within company-defined timelines.


Other Duties


Perform any other relevant duties as assigned by the line manager.


Key Result Areas


Revenue generation aligned with budget targets.
Timely delivery of internal and external client projects.
High-quality actuarial valuations and reports.
Outstanding client service delivery.
Effective debt collection (within 60 days).


Key Competencies


Strong time management and organizational skills.
Excellent interpersonal and communication skills.


Knowledge And Skills Required


Proficient in actuarial software, VBA, and advanced MS Excel.
Strong analytical and problem-solving abilities.
High attention to detail and accuracy.
Excellent report writing and presentation skills.


Professional and Academic Qualifications


Master’s degree in a business-related field.
Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Physics, Commerce, or a related field.
Fellowship with the Actuarial Society of Kenya or any other inteationally recognized actuarial institute.
Minimum of 7 years of relevant experience in actuarial consulting or a related role. more

Health Risk Advisory & Consulting


Provide strategic health consulting services to private and public sector schemes.
Offer client-specific health risk advisory services, including wellness and preventive health solutions.
Deliver OSHA advisory services and support enterprise-wide health risk management initiatives.


Medical Claims & Provider Management


Oversee the... preauthorization and claims adjudication teams to ensure client advocacy in medical claims, promoting efficiency and compliance.
Manage accreditation, contracting, and performance of medical service providers.
Negotiate healthcare costs and implement cost control measures while maintaining quality standards.


Case Management & Emergency Coordination


Coordinate care and case management, including both local and international medical evacuations.
Monitor complex cases and guide clients through healthcare decision-making processes.


Product & Capability Development


Drive the development of innovative health/medical insurance products.
Support capability building for Minet Health teams, including training and sales enablement.


Health Economics & Thought Leadership


Provide health economics advisory services to support data-driven decision-making.
Promote thought leadership in areas such as health financing and cost-effectiveness analysis.


Key Competencies

Knowledge And Skills Required


Minimum of 5 years of relevant experience.
Excellent communication / Interpersonal skills.
Strong Analytical Skills.
Exceptional Negotiation and conflict resolution skills.


Professional and Academic Qualifications


Bachelor of Medicine or Bachelor of Surgery.
Registration with Kenya Medical Practitioners and Dentists Council.
A master’s degree in health economics & health financing is preferred.
Certificate of proficiency (COP) in Insurance (added advantage). more

The role supports the development and execution of brand strategies that enhance Minet’s market presence, reputation, and customer engagement. The ideal candidate will have a strong background in communication, marketing, and Corporate Social Responsibility (CSR), with a passion for building and maintaining a strong brand identity. This role requires a strategic thinker with excellent... organizational and interpersonal skills to drive brand initiatives across multiple channels.

Duties and Responsiblities

Brand Communication


Develop and implement effective communication strategies to strengthen Minet’s brand identity and messaging.
Create compelling content for various platforms, including social media, websites, newsletters, and press releases.
Ensure consistent brand messaging across all internal and external communication channels.
Collaborate with internal teams and external agencies to produce high-quality marketing materials.


Marketing Initiatives


Assist in planning and executing marketing campaigns to promote Minet’s products and services.
Conduct market research to identify trends, customer needs, and competitive positioning.
Develop and execute digital marketing strategies to increase brand awareness and customer engagement.
Manage and optimize Minet’s social media platforms (e.g., LinkedIn, Twitter, Facebook, Instagram) to drive engagement and growth.
Monitor and analyze the performance of marketing campaigns, providing actionable insights into improvement.
Manage digital marketing efforts, including SEO, SEM, email marketing, and social media advertising.


Corporate Social Responsibility (CSR)


Lead the development and implementation of Minet’s CSR strategy, aligning it with the company’s brand values and business objectives.
Identify and partner with relevant organizations and communities to support impactful CSR initiatives.
Plan and execute CSR events and campaigns, ensuring maximum visibility and engagement.
Prepare reports and presentations on CSR activities and their impact on internal and external stakeholders.


Brand Management


Maintain Minet’s brand guidelines.
Ensure all brand touchpoints (e.g., logos, visuals, tone of voice) are consistent and aligned with the brand strategy.
Monitor brand perception and reputation, addressing any issues proactively.


Stakeholder Engagement


Build and maintain strong relationships with internal teams, external partners, and media outlets.
Represent Minet at industry events, conferences, and networking opportunities.
Collaborate with cross-functional teams to align brand initiatives with business goals.


Key Result Areas


Creative company communication across all channels
Positive brand building online and offline
Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Hootsuite, Canva).
Knowledge of CSR best practices and sustainability trends
Ability to work collaboratively in a fast-paced environment


Key Competencies


Strategic thinking and attention to detail.
Strong interpersonal and relationship-building skills.
Ability to manage multiple projects and meet deadlines.
Passion for brand building and corporate responsibility


Knowledge And Skills Required

Professional and Academic Qualifications


Bachelor’s degree in marketing, Communications, Public Relations, or a related field.
Professional qualification from a recognized body e.g. CIPR or CIM
4–6 years of experience in brand management, marketing, or communications, preferably in the insurance or financial services industry.
Proven track record in developing and executing successful marketing and CSR campaigns. more

Purpose for the Job

The Procurement Assistant Manager is responsible for supporting the organization in acquiring goods and services efficiently and cost-effectively. This involves actively participating in all stages of the procurement process, including sourcing, negotiation, contract management, and maintaining strong vendor relationships.

Duties and Responsiblities

Key... Responsibilities


Sourcing and Vendor Management
Procurement Process Management
Inventory Management
Reporting and Analysis
Contract Management


Operational Roles


Ensure cost effectiveness and value for money on all supply chain services rendered to Minet.
Assist in drafting, reviewing, and negotiating contracts with suppliers, ensuring compliance, and managing renewals/amendments.
Sourcing for quotations and prepare requisitions for purchase orders.
Management of supplier relationship and monitor their performance in terms of quality service and pricing.
Coordinate asset disposal activities in accordance with established asset disposal procedures.
Develop corporate procurement strategies, policies, and standard operating procedures with continuous review.
Prepare and analyze monthly procurement reports including spend analysis, cost savings reports, and key performance indicators.
Conduct awareness programs across the business on procurement and related services to control spend and build a culture of long-term saving on procurement costs.
Track and report key functional metrics to reduce expenses and improve effectiveness.
Assist in drafting, reviewing, and negotiating contracts with suppliers, ensuring compliance, and managing renewals/amendments.


Key Result Areas


Effective cost control.
Smooth supply chain.
Timely monitoring of the performance contracts.
Adherence to procurement procedures as required by law.
Enhance and protect the standing of profession by being ethical and having integrity in all business relationships.
Conduct procurement transactions based on fair, equitable, transparent and free competition without involving personal interests or arbitrary considerations.


Key Competencies

Knowledge And Skills Required


Strong analytical and problem-solving skills.
Excellent negotiation and communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Excel, Word,
PowerPoint).


Professional and Academic Qualifications


Business Administration, or a related field.
Diploma in Purchasing & Supplies, preferably CIPS or equivalent
3-5 years of experience in a procurement or supply chain role.
Experience with procurement software (e.g., ERP systems) is a plus. more

Purpose for the Job

The role provides crucial support to the Business Intelligence and Analytics function by overseeing extraction and preparation of the business’ financial data to ensure accurate reporting as well as interrogating any disparity between the same and Divisional disclosures.

Duties and Responsiblities

Business Intelligence and Reporting


Extraction, preparation, and... analysis of monthly revenue reports from Finance.
Coordination of monthly divisional revenue disclosures.
Monthly preparation and dissemination of Revenue Walk, New and Lost Account Analyses to Finance, Executive Committee, and Management Committee.
Assist in quarterly preparation of Minet Market Share reports based on IRA Quarterly Industry Releases and annual computation of Minet Market Share from IRA and AKI annual reports.
Provide ad-hoc business analytics support when requested.


Product Development


Assist in Business Case compilation for new products/partnerships.


Strategic Support


Assist in quarterly preparation and compilation of Board Reports.
Assist in compilation and review of Strategic Reports.


Market Intelligence


Assist in preparation of competitor analysis reports.
Assist in compilation and impact assessment of external market changes such as legislation and regulation.


Survey


Assist in design, dissemination, and analysis of both internal and external surveys and questionnaires.


Thought Leadership


Assist in authoring relevant articles for dissemination across both Minet Group and local media.


Key Result Areas


Accurate reporting of business performance
Dissemination of in-depth research and analytics reports


Key Competencies


Problem Solving
Analytical thinking
Teamwork and collaboration
Flexibility and adaptability
Report writing and communication


Knowledge And Skills Required

Professional and Academic Qualifications


Bachelor’s degree in Actuarial Science, Finance, Statistics, Financial Engineering, or any other relevant course.
Certified Public Accountants (CPA Part 2) or Association of Chartered Certified Accountants (Level 2)
Knowledge of BI tools such as Power BI
Strong MS Office skills, especially in Excel and PowerPoint. more

Purpose for the Job

Account Manager – Reinsurance Claims is tasked with providing comprehensive claims analysis and technical advisory services for defined account portfolios. Both treaty and facultative claims. They will further provide an end-to-end assistance and guidance in the claims handling and processing of claims from the time of notification to payment and including post settlement... activities such as subrogation, risk management and training in conjunction with the lead reinsurers.

This role requires relationship building and engaging with cedants, multiple reinsurers and multiple reinsurance brokers. The ideal candidate will be required to advocate and Champion Cedant’s needs in terms of service delivery.

Duties and Responsiblities

Operational Roles and Responsibilities


Providing effective claims accounts management services, while fostering relationships with cedants and multiple reinsurers, whilst promoting the understanding of Claims procedures, processes and service delivery standards for the mutual benefit of all stakeholders involved.
Cultivating effective relationships with the external claims value-chain partners and suppliers, ensuring that cedants receive effective and excellent services.
Acknowledge and review claim notifications received from cedants and retrocedants.
Ensure prompt reporting/notification of claims as received.
Promptly raise the requisite debit notes and credit notes and submit to reinsurers and clients accordingly.
Keep an audit trail/maintenance of all reported claims. Maintain proper records of all claim notifications, follow up with clients for reserve updates and documentation, and follow up to logical conclusion.
Promptly request claim supporting documents from cedants and retrocedants such as policy wordings, adjuster’s reports, cession bordereaux, debit notes, etc.
Respond promptly and accurately to cedants and retrocedants queries.
Review and flag off contentious claims issues such as wrong cessions to treaty/facultative contracts and establish the attaching liability.
Promptly process reported reinsurance claims recoveries and ensure reinsurance shares are correctly calculated.
Review and process cash calls in a timely manner, as well as manage the follow-up and reconciliation of cash call credit refunds.
Assist in the reconciliation of accounts with outstanding balances.
Promptly process and monitor the development of the outstanding claims provision.
Generate and prepare progress claims reports(monthly/quarterly/annual) and any other management claim reports.
Play an active role in treaty renewal and negotiations in preparing or verification of performance statistics/loss profiles submitted by Cedant before market circulation for terms.


Key Result Areas


Work on complex issues where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current market trends.
Develop and implement new systems/procedures which will have an impact on functional area as well as on operations of internal and external clients.


Key Competencies


An in-depth knowledge of appropriate insurance and reinsurance principles, practices and laws as applicable to different lines of business.
Advanced claims resolution skills and knowledge of insurance/reinsurance and claims principles, practices and procedures.
Deep understanding of long tail/Excess of Loss Claim indexation.
Good analytical skills in interpreting clauses in insurance and reinsurance contracts.
Excellent oral and written communication, including negotiation and presentation skills.


Knowledge And Skills Required


3 years’ experience and proven track record in a busy reinsurance environment within the industry.
People management
Analytical skill
Team player and good communicator


Professional and Academic Qualifications


Bachelor’s degree in a business related field.
Diploma in Insurance ACII or AIIK more

Purpose for the Job

To provide effective support to the Human Resources Division functions.

To ensure that staff data and information is readily available at the request of management. The Human Resource Officer will collect, compile and analyze HR data, metrics and statistics to assist management in making key decisions.

Duties and Responsiblities


Development of annual learning and... development calendar and assist in organizing and implementation of staff training and development programs.
Employee Onboarding: Support new staff members through weekly follow-ups during their first month, to ensure smooth transition and settlement into their new roles. Work with line managers to address any concerns raised promptly.
Maintain up to date master data of all employee records.
Develop and maintain HR dashboards and reports that track key HR metrics such as employee turnover and head count.
Collect and compile HR metrics and data from a variety of sources including HR Information System and Payroll outputs management, employee surveys, exit interviews, employment records, Government labour statistic, competitor practices and other sources.
Conduct ad-hoc analyses and deep dives to identify trends and insights related to HR programs and initiatives including designing, managing and analyzing employee surveys.
Work closely with Line Manager and teams to ensure that objective setting has been completed and Job Descriptions issued and communicated to the teams.
Assist with HR budgeting.
Support in the coordination and implementation of HR initiatives including talent management.
Preparation of monthly, quarterly and annual reports.
Leave management – monitoring and providing leave reports.
Offer guidance to staff on Human Resource policies and procedures.


Key Competencies

Knowledge And Skills Required


Minimum of 3 years of HR experience in a data driven environment.
Knowledge of labour laws and Govement regulations that conce employment matters.
Proficiency in MS Office Suite, particularly Microsoft Excel and PowerPoint.
Capacity to apply discretion and maintain a high level of confidentiality.
Detail oriented with a commitment to accuracy and data integrity.
Highly motivated, well organized and proactive.
Strong interpersonal and communication skills.


Professional and Academic Qualifications


A bachelor’s degree in HR Management, Business Administration, or a related field.
Certified Human Resource Professional (CHRP) or Diploma in Human Resource Management.
 Good knowledge of accounting will be an added advantage. more

Purpose for the Job

To support all business development opportunities and related requests including issuing competitive quotations, RFQs and champion retention of the new medical business within the Retail & SME Division by offering seamless sales operations support in line with the Retail & SME Medical strategy. Organically grow the existing medical book by using the available digital... platforms and other distribution lines.

Duties and Responsiblities


Coordinate the preparation and submission of competitive medical quotation proposals in response to client requirements
Liaising with the relevant IPF issuing parties, medical carriers and clients to ensure our new clients receive timely and accurate premium financing
Champion centralization of medical quotation issuance for the division including automation of the binder medical product quotations
Delivery of RFQs in liaison with the Tender Team, handling of new customer calls, walk in clients’ medical enquiries, follow-up on submitted RFQs in liaison with the business development team
New business weekly reporting including analysis on issued quotations, conversion rate, won & lost opportunities as well as key outcomes and areas of improvement and updating for new business success
Prepare and maintain digital and direct medical leads report both from our digital platforms and from Minet Staff
Champion medical product training within the entire division and Minet Staff, conduct member education within SMEs, and organize quarterly member education webinars per carrier to the retail medical clients
Support the business development and medical retention teams in executing sales strategies to achieve revenue targets
Collaborate with internal stakeholders, including medical underwriters and legal teams, to ensure RFQs and client SLAs submissions meet regulatory and company standards
Respond to all retail and SME medical incoming calls, letters, emails from clients/brokers within set TAT's and attend to walk in clients promptly and professionally
Ensure all issues complaints are promptly and proactively resolved


Key Result Areas


At least 95% retention of the new medical business for Retail & SME
100% budget achievement of new medical business targets


​​​​​​​Key Competencies


Communication – Speaks clearly and persuasively
Systematic Reasoning – Recognises and clarifies problems
Product Knowledge – Fair knowledge and understanding of medical insurance products
Quality – Demonstrates accuracy and thoroughness
Customer Service – Responds promptly to customer needs
Teamwork – Able to work in a team set up to achieve team commitments
Integrity – maintains an honest and professional approach in all dealings


​​​​​​​Knowledge And Skills Required


At least 2 years of experience within a busy medical insurance environment
Healthy knowledge of IT solutions and systems
Strong analytical and research skills.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to manage multiple tasks and meet tight deadlines.
Strong attention to detail and organizational skills.


​​​​​​​Professional and Academic Qualifications


Bachelor’s Degree in a Business-related field from a recognized university
Certificate of proficiency in insurance
Diploma in insurance (AIIK or ACII) more

Purpose for the Job
Manage key accounts and ensure business retention and organic growth.
Duties and Responsiblities
The duties and responsibilities are:
Business Retention

Relationship management with various client contacts.
Understand the client’s priorities.
Draw up and ensure implementation of the client promise plan.
Ensure client annual service plan is in place and adhered... to.

Carrier Management

Seek appropriate wordings.
Develop service level agreements.
Ensure clients are placed with secure carriers.

Operational

Invoicing and collection of underwriter endorsements.
Issue policy documents to clients.
Audit policy documents to ensure they reflect the client’s expectations.
Grow accounts organically.
Claims Management.
Support sales team.



Key Result Areas
The accountability areas are as follows;

Quality Service & relationship management.
100% Business Retention.
Debt Management.

Key Competencies
Knowledge And Skills Required

Organizational and analytical skills
Excellent communication skills.
Persuasion skills.
Five (5) years of experience in general insurance

Professional and Academic Qualifications

Bachelor’s degree in business.
Diploma in Insurance more