Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we... will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.Position: Attendant (Non Driving Role)Location: Various Locations in DetroitType: Full TimePay: $15 to 16 per hourJob Requires to obtain a Parking Attendant LicensePosition SummaryPosition SummaryAs a Mobility Specialist, you will be the face of Metropolis Parking in our parking lots and will assist customers by helping them sign up for the new parking technology as needed with a polite and courteous attitude. To be successful, you must have the stamina to stand for extended periods of time while remaining vibrant and friendly. Responsible for preventive and daily maintenance and upkeep of property, grounds, and common areas. Also responsible for customer satisfaction by answering parking and general questions.Duties and ResponsibilitiesGreet and welcome guests to the parking lots and garages and offer professional servicesPromote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help.Handle and carefully respond to all customer inquiries on the parking lots/garages with confidence.Patrol designated parking lots/ garages and identify vehicles without proper payment or permission.Write and issue parking violations to parking customers and tenants who violate parking policies.Document violations by photo using company-provided handheld device.Maintain cleanliness in parking lots and common areas.Communicate debris, water, oil spills, and other hazards appropriately.Flexibility to work at a variety of different shifts.Stand and walk throughout the garages and/or lots for prolonged periods of up to six consecutive hours to do what, exactly? Add detail here of what their responsibilities are.Visually inspect vehicles in garages and lots; physically access all areas in all types of weather.Repair and complete general maintenance on gate(s)Assist in the maintenance and repair of parking equipmentWipe down surfaces, equipments, and Sweep floors.Perform general maintenance of the parking lot and/or garage, including but not limited to:Pressure washingPower sweepingPaintingSnow removal/salting (as needed)Basic repairsPick up trash throughout the garage or lot; empty trash receptaclesPerform basic truck maintenance including cleaning, washing, oil changes, headlight replacement, and other general upkeepWork independently and as part of the teamObserve safety precautions at all timesPerform other duties as assignedEssential FunctionsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions. • Incumbent must be able to • Stand for up to six (6) consecutive hours • Work outdoors in all weather conditions • Move quickly and carefully throughout the parking area • Communicate effectively in spoken English with team members and customers • Lift and move up to 50 pounds regularlyPosition QualificationsSkills and Abilities • Reliability and responsibilityEducation and Experience • High School Diploma or GED preferredOther Requirements • Must be at least 18 years of age • Must be able to work a flexible schedule, including nights and weekends • Expected to constantly work in all outdoor weather conditions • Required to wear a uniform and follow appropriate grooming standardsPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, and handle or feel. The employee is frequently required to reach and handle items. The employee is regularly required to walk swiftly and occasionally required to stoop, kneel, and crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. more

Who we are
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online.... Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are
Metropolis is looking for a Customer Success Manager to join our AeroParker team. AeroParker is a Metropolis Technologies company providing an e-commerce software platform for airport parking reservations which is rapidly expanding with clients in Europe and North America. The AeroParker team is dedicated to offering remarkable user experiences for our clients’ customers, delivering a solution that drives engagement and increases parking and other revenue for airports, cities and ports.

This role will focus on supporting and managing relationships with our US-based airport clients. You will serve as the primary point of contact, ensuring client satisfaction, resolving inquiries, and helping clients maximize the value of AeroParker’s platform. Working cross-functionally, you’ll coordinate updates, assist with billing, and promote product adoption to drive efficiency and long-term success. This is a remote position with required travel.

What you'll do

- Maintain regular communication and build long-term relationships with our US-based clients, serving as a trusted advisor

- Serve as the primary point of contact for our existing clients, gaining a comprehensive understanding of their unique business objectives

- Optimize client satisfaction and product adoption by ensuring clients fully leverage AeroParker's features, resulting in better operational efficiency and profitability

- Manage the resolution of support inquiries from US clients, facilitating collaboration with internal teams, providing expert guidance, and assisting with updates to parking inventory and pricing

- Provide demos to clients and promote premium features to current US-based clients

- Create quotes, follow up on invoices, and assist with month-end billing

- Travel periodically for on-site client engagements and participation in industry conferences across the USA, fostering critical relationships and representing AeroParker within the market



What we're looking for

- 2+ years of experience in a Customer Success/Client Success role

- Experience working with airports and airport systems, ideally with a background in ecommerce or online reservations 

- Strong communication and interpersonal skills 

- Experience partnering with cross-functional teams to champion clients' needs and influence product roadmaps

- Excellent problem-solving and analytical skills 

- Ability to travel as needed to client sites across the US 

- Willingness to work occasional irregular hours to accommodate US and UK time zones



While not required, these are a plus:

- Previous experience working with a Software as a Service (SaaS), experience with an online booking engine preferred

- Understanding of the software delivery cycle in an agile setting

- Close proximity to an airport, as this role will require travel




When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $55,000.00 USD to $70,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Remote
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
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