General

Manage and coordinate materials and parts returns and warranty to ensure cost-effectiveness and

proper alignment with Mesa Airlines' goals and objectives.


- Ensures on-time return of loaned and exchanged materials and parts.

- Processes product and conducts failure analysis on non-warranty assets.

- Processes the day-to-day RMA receiving/shipping on non-warranty assets.

-... Coordinates, in conjunction with the Warehouses, the most cost-effective and timely service for all returning of borrowed and/or leased materials, and tooling to ensure avoidance of late fees and to prevent credit parts from being placed on credit-hold status.

- Coordinates invoice payments with Accounts Payable (AP) to prevent the accumulation of any late fees. 

- Formulates and maintains business communications with all approved maintenance providers to ensure Mesa Airlines' goals, Contract requirements, and objectives are met. 

- Establishes policies and guidelines for the Materials “Ship or Shelf” (SOS) program in accordance with the Mesa Airlines' General Procedures Manual (GPM) and to meet Contact agreements. 

- Reviews component repairs and tracking for warranty consideration. 

- Ensures on time return of warranty parts for new aircraft. 

- Responsible for OEM Service Bulletin labor reimbursement programs. 

- Formulates report on status of claims. 

- Creates and provides reports to management on breakdown of freight cost by user has management requires.


Qualifications

- 4-year bachelor’s degree or 4 years of related work experience.

- Combination of education and demonstrated work experience and knowledge.

- Computer skills to include Word, Excel, and Outlook.

- Excellent verbal and written communication skills.

- Familiar with AIPC, AMM, and CMM.

- Experience with reading maintenance contracts and records.

- Above average business computer skills (MS Office).

- Experience with Sabre, AS400, MXI preferred but not required.

- Excellent communication skills and customer service experience required.

- Strong attention to detail.

- Attention to detail, able to articulate problem solving initiatives both in written form and verbally.

- Able to meet deadlines and maintain consistent high level of work standards

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