POSITION SUMMARY/OBJECTIVEThe Solutions Architect is the expert level architect responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You are large contributors to product development, advancement, and product lifecycle.

 

ESSENTIAL FUNCTIONS Develop and maintain expert level knowledge of company products and services,... sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. Expert in all trainings and certifications offered by the manufacturers in your area of support. Actively participates in advisory councils for manufacturers or industry peer groups. Responsible for the laboratory and demonstration environments for the solutions supported. Large contributor to product development, advancement, and management of product life cycle. Takes on the most complex projects offered by Marco, including projects with customization, diverse and complex duties, and projects that require one-off individual solution support.  Sell solutions and services at established revenue and profit goals. Conduct effective sales presentations and demonstrations of assigned solutions. Promote cross selling opportunities with other sales divisions. Interface with Sales Representatives to develop solutions for improving customer business outcomes. Conduct client facing needs analysis to understand solution requirements and develop strategic plan for sales. Engineer the design, installation, support, and maintenance of solutions proposed. Provide post installation service and support to Marco service teams. Prepare proposals, solution recommendation documents, and SOW/PSE projects. Provide on-site client software/hardware training. Provide sales consultation, design, and support to Sales Representatives including troubleshooting, conducting research, testing equipment, and validating functionality. Research and attend necessary self-development training to remain up to date with new and existing products and maintain expert status. Accurately maintain documentation and comply with administrative procedures in a timely basis. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned.

QUALIFICATIONSEducation and Experience An associate degree and six years of relevant experience; or equivalent combination of education and experience.o Bachelor’s degree in computer science, engineering or related field and five years of experience working with Print Logic, including print queue management and implementation, preferred. Proven experience and understanding of network topology and concepts, server O/S platforms and applications, virtualized environments, scanning, OCR, and other document management technologies required. Experience with and understanding of legacy and current database and printing technology preferred. Experience with RFP/RFI processes, technical sales cycles, and executive-level client engagement.

 

Licenses and Certifications Should have and maintain certification to the highest level offered of the clients that you support (e.g., CCIE, AWS/Azure/GCP Architect, MCSE, VCAP, etc.). Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

REQUIRED SKILLS1. Possess advanced knowledge of network topology and concepts, Server/OS platforms and applications, Virtualized Environments, scanning, OCR, and other document management technologies.2. Possess a strong understanding of legacy and current database and printing technology.3. Deep understanding of customer networks, Active Directory (AD), and SQL.4. Deep expertise in cloud solutions, networking, security, storage, and enterprise software platforms.5. Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project, and company and client specific programs.6. Superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.7. Excellent organizational and time/task management skills.8. Ability to cultivate positive working relationships with customers and coworkers.9. Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.10. Self-starter with the ability to perform with little or no supervision.11. Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
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