Your Responsibilities

To identify and generate new business opportunities from strategic road logistics prospect accounts and Kuehne+Nagel’s Global accounts.
Business growth and development in the sales, support process and providing support at a National level – business planning to activities, customer interfacing to account tracking and reporting.
Management of Request For Information’s... (RFI) and Request For Quotation’s (RFQ) using Kuehne+Nagel’s Tender Management Methodology.
Knowledge sharing and engagement to ensure teams are up-to-date in critical information relating to product activities;
Collaborate, develop and support new traffic, and product services, in close collaboration with all Business Units.
Regular (weekly or monthly) reporting of the success, pipeline and lost opportunities (through Corelog).
Initiating, Supporting, Leading/Facilitating key implementations using Kuehne+Nagels Global Customer Implementation Methodology.
Monitoring competition by gathering current marketplace information on pricing & and products.
Be the specialist on the determined route and keep up-to-date on the market trends and product developments (relating to our customers as well as our industry).
Manage and maintain own target customer list covering a minimum of 15 strategic prospect accounts.
Manage and maintain a pipeline for road logistics opportunities in the Global Accounts portfolio which are assigned to network Key Account Managers.

Your Skills and Experiences

Proficiency in MS Office Excel, PowerPoint and Word skills essential
Highly numerate and capable of translating business requirements into commercial approaches
Ability to manipulate, interpret and analyse large volumes of complex internal and external data
Strong commercial acumen
Excellent verbal and written communication skills
High levels of attention to detail
Influencing and negotiating more

Your Role
The Human Resources Intern will be responsible for converting physical personal records to electronic files and supporting various Human Resources functions. This role requires attention to detail, organizational skills, and the ability to handle sensitive information confidentially.
Your Responsibilities

Convert Physical Records to E-Files: Scan, organize, and convert physical... personal records into electronic files, ensuring accuracy and confidentiality.
Maintain Digital Records: Update and maintain electronic personnel files, ensuring all records are current and easily accessible.
Data Entry: Input employee information into HR shared databases accurately.
Document Management: Organize and manage both physical and electronic documents, ensuring proper filing and retrieval.
General Administrative Support: Provide general administrative support to the HR department, including scheduling meetings, preparing general reports, and other tasks as needed.

Your Skills and Experiences

A graduate with a degree in Human Resource Management, eager to expand their knowledge and advance in the HR field.
Certified Human Resources Practitioner (CHRP) preferred, though not mandatory.
The internship is full-time for a fixed duration of 3 months.
Ethical and professional.
Organized / structured.
Ability to handle sensitive information with confidentiality.
Excellent attention to detail and accuracy.
Strong organizational and time management skills.
Good communication and interpersonal skills. more

Your Role

The Air Logistics Customer Care Expert is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel

Your Responsibilities

Monthly closing and analysis of the Department Gross Profit.
Overseeing and ensuring complete physical files have all the required documents before closure in line with the paperless... strategy.
Ensure all required documents, permits and approved quotations are in place prior to exports customs clearance and subsequent uplift of cargo.
Update Salog and assign a file number to airfreight documents received and registered.
Ensure the clients are updated on their shipments once daily on the status of their imports and exports.
Be proactive to check if new clients have been registered in our systems before embarking on the export process.
Update Salog with all the import and export milestones (real-time) to enable the customers to receive accurate reports spooled from KNLogin.
Ensure timely invoicing/billing and dispatch of invoices to the respective clients.
Ensure data quality is maintained in accordance with the set targets.
Reporting and Performance Analysis: Creating, refining and reviewing reports as needed including Performance analysis.

Your Skills And Experiences

At least 2 years’ experience of freight, logistics operations
Detailed understanding of customs rules, regulations and procedures
Numerate and Computer literate
At least 3 years’ customer service experience
Preferred bachelors degree in business management/Supply Chain or any relevant field
Diploma in logistics freight forwarding or accounts
Decision making and problem solving skills
Communication and conflict resolution skills
Analytical negotiations and organizing skills more

Your Role

To actively drive & support import operations. Providing excellent customer service by adding value in terms of quality, effectiveness and efficiency in day-to-day operations. Own the customer relation by building strong relationships, as well as volume & Gross Profit.

Your Responsibilities

Meet the customer every quarter physically
Actively engage with Avocado customers on... regular calls to monitor performance & satisfaction.
Preparing monthly performance reports (Internal & External).
Set up Business Profile in SeaLog for all the requested services.
Ensure 100% target matched for operational and financial KPIs.
Send weekly shipping schedules to the clients.
Actively engage with customers to receive weekly updated volume forecasts.

Your Skills and Experiences

Active communicator, proactive and creative individual
Special attention to detail, sense of urgency & structured mindset. 
Team player
Excellent interpersonal and customer service sills
Analytical
Numeracy
Problem solving and team player
Work on long hours and different shifts more

Your Role
Making of payments while ensuring they are accurate & timely with an aim to satisfy and fulfill the contractual obligation of Kuehne Nagel with the agents, airlines, clients, consultants, shipping lines and other suppliers to ensure continuity of a good relationship and fulfilling our end of bargain
Your Responsibilities

Ensure that cheque book requisitions are authorised by... signatories, and that the cheque books are available and well kept/stored safely.
Transferring of funds to the National bank account to ensure that funds are available for payment of customs fees, duties, bonds, IDF fees and concession fees, and issue cheques for customs department and follow up returns for these payments.
Index all incoming invoices / credit notes into the Acon system, and reconcile and pay creditors accounts allocated for this function.
Writing all the cheques and ensuring that they are signed by the signatories.
Payment of all the utility bills, telephone and internet bills, and writing of all the local purchasing order on a daily basis.
Computing and deducting the WHT from payments that are subjected to this Tax.
Reimbursing the Mombasa office petty cash float.
Handle queries as and when needed and any other duties within the scope of the role as may be assigned 

Your Skills and Experiences

Bachelors / First University Degree business related (Minimum)
2 to 5 years’ experience in the Logistics Industry.
Experience in working with KRA I-Tax system is an added advantage.
Should have done CPA 2 or ACCA or its equivalent
Good knowledge of Air Logistics /Logistics Industry.
Proven and sound technical understanding and application of accounting practices
Excellent organizational skill and ability to manage your work
Able to work in a diverse environment, both locally and internationally.
Excellent verbal and written communication skills, highly proficient in Excel and able to manipulate all data for reporting purposes, strong sense of responsibility, integrity and a focus on costs are essential, and highly self-motivated, able to work as part of a team yet deliver independently more

Your Role
To actively drive & support Avocado and perishable operations. Providing excellent customer service by adding value in terms of quality, effectiveness and efficiency in day to day operations. To be the focal point for the management of all Avocado exports out of Kenya to worldwide destinations. Own the customer relation by building strong relationships, as well as volume & GP.
Your... Responsibilities

Meet the customer every quarter physically
Actively engage with Avocado customers on regular calls to monitor performance & satisfaction.
Preparing monthly performance reports (Internal & External).
Set up Business Profile in SeaLog for all the requested services.
Ensure 100% target matched for operational and financial KPIs.
Send weekly shipping schedules to the clients.
Actively engage with customers to receive weekly updated volume forecasts.

Your Skills And Experiences

Active communicator, proactive and creative individual
Special attention to detail, sense of urgency & structured mindset.
Team player
Excellent interpersonal and customer service sills
Analytical
Numeracy
Problem solving and team player
Work on long hours and different shifts
College or University degree in Supply Chain Management (preferred)
Other Degree / Diploma - Freight Forwarding (preferred)
At least 2-5 years’ experience in Sea Logistics and Customer Management more

Your Role
This position is responsible for all the operational air logistics processes, including but not limited to effective system utilization, monitoring of Key performance Indicators & Forwarding Controlling Systems targets as well as optimization of Kuehne + Nagel Global shared Service Centre . The main target is to develop strategies to increase performance, quality and utilization of... Kuehne+Nagel systems and operational workflow.
Your Responsibilities

Ensuring effective air logistics operating system utilization and that the management of tasks is being executed by branch level management teams (monitored through Business Automation Management tools and billing reports.
Controlling of air logistics operational processes to ensure optimal workflow structure is implemented. Root cause analysis and support of the air logistics organization in regard to the operational Key performance Indicators . As well as oversight of customer implementation projects & ensuring a smooth on boarding process.
Facilitation of systems tools and transition of tasks to the Shared Service Centre and acting as first point of contact with the SSC teams and Regional Operational Management (RA-M) relating to task transition.
Evaluating and ensuring that appropriate infrastructure is in place for business growth (when committed business is on board) and when staff fluctuations occur.
Acting as the direct responsible party ensuring that the respective air logistics departments are meeting productivity targets and ensuring smooth and efficient systems and process collaboration with other business units. Ensuring that effective cost management processes are in place and adhered to at branch / department levels.
Monitoring utilization and performance of Cargo IQ (IATA Status reports) Key performance Indicators (KPI's) as well as monitoring and driving the Forwarding Controlling Systems (FOCOS) development.
Self-driven analysis of systems, processes, and performances with the help of the applicable operational management while monitoring major customer’s Key performance Indicators (KPI's) to ensure levels of committed service are being achieved.
Ensuring all necessary trainings have been completed as per national training matrix and being responsible of the on boarding process of new hires

Your Skills And Experiences

Good knowledge of Air Logistics Operation & Logistics Industry
Kuehne + Nagel Systems (e.g. Airlog,)
Project / Process Management
Six Sigma Certification
The ideal candidate will possess seasoned listening skills, good analytical skills, strong verbal and written communication and presentation skills, self-discipline, leadership and motivational abilities.
In addition, creative ability in streamlining and optimizing operational processes. Solid operational knowledge and experience with Kuehne + Nagel systems are beneficial. more

Your Role
The National Key Account Manager Consumer and Hi-Tech maintains a direct selling role with East Africa Cluster based key accounts in the Consumer Vertical

Develops a mix of global and local accounts with a pre-defined portfolio by liaising with counterparts in other Regions, the Global industry champion and all business field stakeholders in East Africa Cluster.
Develops industry... specific business development competence in East Africa Cluster.
Directly responsible for upselling and cross selling across all Kuehne+Nagel services on all accounts within the assigned Vertical and contributes overall knowledge and market intelligence

Your Responsibilities

Develop industry specific business development competence in East Africa Cluster.
Retain and grow the value of the key customers in terms of:

Overall turnover improvement,
Opportunity development of all Kuehne +Nagel's core services,
Engagement of key customers in any of Kuehne+Nagel's  new product development efforts 
Maintain/grow profitability of key customers


Pro-active contribution to the regional monthly Key Account Manager calls.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives, ensure all information related to the key customers is current and accurate in the Kuehne+Nagel Customer Relationship Management system and that all visibility is maintained for the benefit of all stakeholders.
Operate as the lead point of contact for any and all matters specific to your customers, build and maintain strong, long-lasting customer relationships and liaise and meet with operations on customer’s requirements.
Identify service issues, initiate corrective action and ensure issues are resolved timeously, attend industry specific conferences and events.
Develop a trusted advisor relationship with key customer stakeholders, communicate clearly the progress of monthly/quarterly initiatives to relevant stakeholders.
Forecast and track key account metrics.

Your Skills and Experiences

Bachelors / First University Degree (Minimum)
Experience in a global, regional or national key account capacity, with a proven record of business development
Experience within the customer vertical
Supply chain management experience, including extensive understanding in 4PL.
International forwarding and logistics knowledge
Have operational experience in one of the core transportation modes being sold
Have conducted sales leadership workshops, whiteboard sessions with customers, or process review processes with global customers.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
Moderate level of computer literacy
Excellent listening, negotiation and presentation skills
Have proven verbal and written communications skills,
Collaboration with teams with diverse cultural backgrounds
Other Degree / Diploma (Preferred) more

Your Role
The primary function of the role is to promote and develop Reefer/Perishable business in line with overall company strategy and policies for the Perishables Business Field. To develop, and maintain profitable and healthy business portfolio, by generating new business opportunities as to further develop assigned existing customers.. The Reefer Sales will be the leading Perishables... position in the country for generating new business opportunities within the East African Region so to gather and retrieve valuable market information within his area.
Your Responsibilities

Determine / co-operates in the determination of the business strategy and executes / secures its implementation
Acquire / support the acquisition of new business and supports the account management
Promote customer relations and develops the existing client base
Direct / support the business development process (tender analysis, solution design, costing, pricing and service offering)
Localize the global Perishables products to meet local market expectations and requirements
Monitors market trends and competitor activity in order to identify new business opportunities (acquisition candidates, new services, business partners, etc.)
Provide market and product related information as/when required

Your Skills and Experiences

Proven experience in the reefer / perishables field and good understanding of the industry
A business development profile
Excellent connections with Industry key players
Excellent command of English 
Stress Management
Conflict management
Customer focus more

Your Responsibilities

Act as the primary contact for internal and external stakeholders for all topics related to the usage of operational systems in their geographical area of responsibility. Provide functional and organizational guidance to local systems managers.
Set up and maintain support structures via 1st level support teams in Global Service (GS) to ensure uninterrupted availability of... the operational systems to Air Logistics staff and, if necessary, help 1st level teams with expert knowledge.
Continuously review and define regression test cases in our systems based on the criticality of the business, use cases for operation, in alignment with the (Regional Team).
Always keep up-to-date on new development features in the systems and actively promote and implement them to operational staff, in alignment with the Training teams. Pro-actively look for improvements in the systems to increase automation and efficiency of the operational process, in alignment with the Process teams.
Define business requirements to improve systems, supported by use cases, derive acceptance criteria and provide a business value proposition. Facilitate close and effective collaboration between local users and system development teams using methods of visualization and feedback to ensure that system improvements are delivering value to the users.
Acting as information conduit between the country and the Regional Air Logistics Systems team, for all other matters concerning system functionality, process improvement and standardization. Advising and persuading managerial and operational staff of the benefits of corporate visions and projects. Introducing and promoting new functionality of the operational system to the national team.
Directing support to users, whenever required. Consulting and aligning with national Customer Solutions teams on related subject matter such as customer implementations etc. Ensuring that sustainable procedures are put in place to collect and process the data required for system automation (for example, customer requirements, net rates, quotations etc).
Monitoring and reporting, based on corporate Key Performance Indicators (KPI’s) on the progress of process initiatives within the country, to the National management and the Regional Airfreight Process team. Promotion of the optimal use of available system functionalities within the operational process in order to avoid manual processes.

Your Skills And Experiences

Degree/ Computer Science or Business Management.
2-5 years’ experience in Air Logistics procedures and forwarding applications.
Good knowledge of Air Logistics & Logistics Industry.
Computer literate.
Dangerous Goods Regulations.
Advanced expertise in methods and tools to collaborate and visualize.
Advanced knowledge of Kuehne+Nagel Air Logistics systems.
Ability to understand and interpret business processes.
Be prepared to travel and sometimes work irregular hours, driving license more