Your Role

You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure optimal functionality of ICT systems and efficiency of the ICT service desk.

What You Will Do


Coordinate ICT Operations across KOKO offices in Kenya.
Provide technical support and assistance to internal users by responding... promptly to IT support requests and resolving issues effectively
Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary.
Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs)
Enter and maintain all ICT assets on the designated ICT asset management system.
Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system.
Ensure the security and integrity of IT systems by enforcing policies and procedures.
Monitor and troubleshoot hardware and network issues and ensure prompt resolution.
Collaborate with the Global IT team to standardize and  improve infrastructure, Standards Operating processes and IT operations.
Provide technical support or training for systems and networks
First point of contact and support between end users and higher level support
Install and configure compliant software and hardware (printers, scanners etc)
Keep up to date with best practices for user support, assets management and operations efficiency


What You Will Bring


Have a BSc in a relevant field e.g.  information technology or computer science
Experience with ITIL, Agile, or other IT best practices is an advantage
Experience in business productivity tools or specific expertise with Google Workspace is an advantage.
Certification (CompTIA Network+, CompTIA Security+ ) is an advantage
Experience in network management and help desk support
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Strong communication and interpersonal skills
Great attention to detail
Excellent communication, organizational and coordination abilities
Critical thinker and problem-solver more

Your Role


As an intern, you will support KOKO’s Access program by managing Sub Agents operating outside the traditional network. You will work closely with the Territory Manager to pilot and execute new initiatives, conduct regular field visits to sub agents, perform audits, and collect insights to ensure sub-agent performance, compliance, and data integrity within the Central Rift... Territory.


What You Will Do


Support the piloting and execution of new initiatives under the Access program – specifically the Sub Agents Outside Network
Actively manage assigned Sub Agents to ensure performance, compliance, and timely reporting.
Conduct at least two visits per week to each assigned sub- Agent to provide on-ground support and oversight.
Perform physical audits of records submitted by Sub Agents to ensure accuracy and integrity of data.
Collect and report both qualitative and quantitative insights from Sub Agents using the provided tools and templates.
Strictly adhere to the approved journey plan and maintain clear documentation of all activities.
Carry out any other duties as assigned by the Territory Manager.
Education: Bachelor's degree from an accredited university.
Planning & Organization: Strong planning and organizational skills.
Ability to Work Under Pressure: Capacity to work effectively under pressure and with minimal supervision.
Integrity: Unquestionable integrity and ethical standards. more

Your Role

We are seeking two interns to support key initiatives under KOKO’s Access program, with each intern based in a different location:


Bungoma - supporting the Access Program by managing Sub Agents operating outside the traditional network.
Nairobi - supporting the Bundle Option Initiative, focused on piloting and expanding alternative product access models.
Each intern will... work closely with a Territory Manager or Expansion Manager to support field activities, gather insights, and contribute to the success of their assigned program.


What You Will Do


Support the piloting and execution of new initiatives under the Access program – specifically the Sub Agents Outside Network
Actively manage assigned Sub Agents to ensure performance, compliance, and timely reporting.
Conduct at least two to three visits per week to each assigned sub- Agent to provide on-ground support and oversight as per directed by the line manager.
Perform physical audits of records submitted by Sub Agents to ensure accuracy and integrity of data.
Collect and report both qualitative and quantitative insights from Sub Agents using the provided tools and templates.
Strictly adhere to the approved journey plan and maintain clear documentation of all activities.
Carry out any other duties as assigned by the line manager in support of the broader program goals..


What You Will Bring


Education: Bachelor's degree from an accredited university.
Planning & Organization: Strong planning and organizational skills.
Ability to Work Under Pressure: Capacity to work effectively under pressure and with minimal supervision.
Integrity: Unquestionable integrity and ethical standards. more

What You Will Do


Coordinate ICT Operations across KOKO offices in Kenya
Provide technical support and assistance to internal users by responding promptly to IT support requests and resolving issues effectively
Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary
Collaborate with IT vendors and... service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs)
Enter and maintain all ICT assets on the designated ICT asset management system
Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system
Ensure the security and integrity of IT systems by enforcing policies and procedures
Monitor and troubleshoot hardware and network issues and ensure prompt resolution
Collaborate with the Global IT team to standardize and improve infrastructure, Standards Operating processes and IT operations
Provide technical support or training for systems and networks
First point of contact and support between end users and higher level support
Install and configure compliant software and hardware (printers, scanners etc)
Keep up to date with best practices for user support, assets management and operations efficiency


What You Will Bring


Have a BSc in a relevant field e.g. information technology or computer science
Experience with ITIL, Agile, or other IT best practices is an advantage
Experience in business productivity tools or specific expertise with Google Workspace is an advantage
Certification (CompTIA Network+, CompTIA Security+ ) is an advantage
Experience in network management and help desk support
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Strong communication and interpersonal skills
Great attention to detail
Excellent communication, organizational and coordination abilities
Critical thinker and problem-solver more

Your Role


You will contribute to both strategic planning and hands-on execution, ensuring that initiatives are effectively implemented. Your responsibilities will include assisting the Brand Management Manager, with a key emphasis on but not limited to, Digital, Above-the-Line (ATL), and Below-the-Line (BTL) Marketing activities, along with handling various day-to-day administrative and... operational duties.


What You Will Do

Planning & Production: Design to Win


Support the development and production of marketing campaigns for ATL, Digital & BTL activities.
Support the Manager in budgeting, resource allocation, and timelines for campaigns.
Work with creative teams to develop compelling content and branding materials.
Ensure all branding materials adhere to brand guidelines and quality standards.
Coordinate with creative and production teams to ensure timely delivery of marketing assets.


Execution: Bring Marketing Plans to Life


Manage the execution &  implementation of Digital, ATL, and BTL marketing campaigns ensuring consistency across selected channels
Liaise with media & creative  agencies to ensure seamless execution.
Ensure campaigns are delivered on time and in full, within budget & meet brand standards.
Assist in organising and managing promotional events, activations with Channel Marketing.
Monitor campaign execution addresses any operational challenges.


Tracking: Data into Actionable Insights


Ensure timely delivery of marketing initiatives by managing timelines, budgets, and agency relationships.
Track and analyze the performance of marketing campaigns, using key performance indicators (KPIs) to measure effectiveness. 
Prepare regular reports showing key trends ,insights and progress vs campaign metrics such as reach ,ROI ,fuel sales & engagement.
Prepare post-campaign evaluations assessing success vs objectives set & provide actionable recommendations.
Maintain a knowledge hub of campaign performance & closeout reports for future reference and strategy refinement.


Collaboration 


Collaborate & Engage with internal partners to ensure alignment and execution of all planned initiatives. 
Collaborate & Engage with external partners, including creative agencies, media planners
Work closely with marketing managers and leadership team.


Stewardship


Assist in the management of marketing campaign budgets, tracking expenses &  ensure adherence to cost control guidelines.


What You Will Bring


Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
4-5 years of experience in either FMCG ,experiential marketing & research.
Strong execution experience ,project management, attention to detail &  ability to coordinate with teams.
Advanced analytical skills to interpret data and generate actionable insights. more

We are seeking motivated individuals ready for intensive training, new challenges, and diverse responsibilities within our rapidly expanding finance team.

As a trainee, you will gain hands-on experience across Accounting, Tax, and Treasury, equipping you with a well-rounded foundation in financial management. Your initial responsibilities will include assisting in financial transaction... preparation to support our East Africa operations while ensuring regulatory compliance. As you progress, you will rotate through key areas such as Accounts Payable, Petty Cash, Treasury, Tax, and Payroll, allowing you to develop into a strong finance professional.

Join us and take the next step in building a successful career in finance!

What You Will Bring


Bachelors Degree in accounting or finance related field or CPA/ACCA.
0-1 Years professional experience. Having worked with an ERP is an added advantage (Odoo, Dynamics, SAP, Oracle etc.).
Audit firm experience is an added advantage.
Positive Attitude - Open to learning, adaptable, and flexible.
Resilience - Ability to work under pressure and handle challenges effectively.
Growth Mindset - Continuously seeks improvement in skills and performance.
Proven Excellence - Demonstrated success in any field.
Language Proficiency - Strong spoken and written communication skills in both Swahili and English. more

Your Role:


As the Health, Safety, Environment(HSE) and Sites Supervisor, your primary responsibility will be to oversee and coordinate all aspects of HSE  and Sites related initiatives within the organization. The HSE&S Supervisor will work closely with various departments to implement and maintain effective HSE&S programs and policies, ensuring compliance with local and international... regulations and overall organizational goals. 


What You Will Do

Supervision:


Supervise the HSE and Sites section through an effective culture change to achieve HSE excellence, build shared vision and achieve results through fellow team members..
Liaise with other departments through the line managers to ensure coherence with goals and achieve business success.


Health and Safety:


Implement, and monitor HSE&S policies and procedures and regular review and updating of the existing  policies and procedures.
Conduct regular inspections and audits in your respective site and share gaps and areas on improvements.
Identify potential hazards, incidents and implement appropriate control measures.
Coordinate and conduct HSE&S  training programs for employees in the respective territories.
Work hand in hand with other departments in reporting and investigation of all work related incidents, accidents, and near misses.


Risk Management(RM):


Help define and clarify organizational responsibilities for RM across various departments.
Act as the point of contact of assurance for HSE-critical staff/positions, ensuring they have the necessary skills and training.
Work closely with the customer departments to help allocate responsibilities for maintaining controls that achieve As Low As Reasonably Practicable (ALARP) levels of risk.
Assist in implementing and managing the HSE Incident Management System so as to ensure its quality and effectiveness, monitoring its performance, providing regular updates and support as needed and contributing to reviews of the system's effectiveness.
Work with the legal department and the line manager to assist in maintaining an overview of the HSE&S legal register in the respective territory.
Help track Permit To Work (PTW), legal permits and the status of regulatory compliance, ensuring all requirements are met and documented accurately in the respective territory.
Implementation:
Investigation of P1, P2, and P3 incidents by gathering information and helping analyze trends then facilitate incident reviews by line managers, ensuring that learnings from incidents (LFIs) are effectively communicated and implemented.
Support line leaders in HSE&S culture improvement activities by providing necessary resources and coordinating initiatives.


Monitoring/Corrective Actions:


Help review HSE&S performance in their territory on a monthly basis by gathering and analyzing relevant data, identify corrective action plans and support their implementation contributing to continuous improvement.
Collect and compile HSE&S contributions in the various areas and territory for the annual review process ensure that all relevant data is accurately recorded and presented.
Analyze HSE&S data to identify trends and areas for improvement.
Maintain accurate and up-to-date records of safety inspections, incidents, and training sessions, ensuring all documentation is organized and easily accessible for reference and reporting purposes.


Facilities Management:


Sourcing, Fit-out and Renovation Planning: Overseeing the planning of warehousing and offices in line with  business needs. Plan and direct office fit-outs and renovations, managing contractors/vendors, internal stakeholders, and budgets
Oversee the maintenance and repair of company facilities, including buildings, equipment, and infrastructure.
Develop and manage a preventive maintenance schedule to ensure the longevity and efficiency of facilities and equipment.
Monitor facility-related budgets and expenditures, ensuring efficient use of resources.
Implement and manage energy-saving initiatives and sustainability projects within the facilities.
Ensure compliance with environmental regulations and standards.


HSE&S Competency:


Update and maintain the HSE&S Competence master sheets for the HSE&S HOD and Leadership Team.


What You Will Bring

Education:


A bachelor's degree in a relevant field such as occupational health and safety, Engineering,  environmental science, industrial hygiene, or a related discipline.
Professional certifications or master's degree is an added advantage.


Experience:


Minimum of 3-5 years of experience in safety and facilities management in an Oil & Gas, FMCG or related industry.
Previous roles in which you have demonstrated leadership and management skills in implementing and overseeing HSE programs.


Knowledge of Regulations:


Thorough understanding of local, national, and international health, safety, and environmental regulations and standards.
Ability to stay updated on changes in regulations and ensure compliance.


Risk Assessment and Management:


Proficiency in conducting risk assessments and developing strategies for risk mitigation.
Experience in designing and implementing safety programs to reduce workplace incidents and accidents.


Communication Skills:


Strong communication and interpersonal skills to effectively convey safety protocols and information to employees at all levels.
Courtesy in dealing with people and ability to build and sustain good working relations
Ability to collaborate with various departments and external stakeholders.


Analytical Skills:


Very strong analytical and problem-solving skills to assess complex HSE&S issues and develop effective solutions.


Training and Education:


Experience in developing and delivering HSE&S training programs for employees to ensure awareness and compliance.


Emergency Response Planning:


Familiarity with emergency response planning and the ability to develop and implement effective emergency procedures.


Continuous Improvement:


Commitment to continuous improvement in HSE&S processes and practices to enhance overall organizational safety. more

Your Role
As Information Security Lead, you will be responsible for the information security and risk management program. You will be primarily responsible for the design, implementation, management, and operations of security controls and systems to protect the confidentiality, integrity, and availability of KOKO’s information assets and improving our cyber-maturity. You will also lead risk... assessments, develop, improve and implement security policies, procedures and standards aligned to best practices. Technically, you will develop the Infosec roadmap in consultation with the Head of ICT and Infosec, design technical infosec controls and own the vulnerability management program. You will work collaboratively and effectively with executives and other departments including product, operations, software engineering as well as 3rd party vendors and organisations to meet KOKO’s security objectives.
What you will do

Work closely with KOKO’s global business units, including product and software engineering, and country based ICT teams to Implement Infosec governance, security controls  and risk management programs adhering to best practices.
Ensure confidentiality, integrity and availability of services by owning aspects of Information security, risk management, technical controls, threat modeling and compliance to infosec policies.
Establish safeguards by creating disaster preparedness protocols, conducting preparedness tests, monitoring security tools and leading Incident management activities.
Design and develop the information security strategy and own the Information security program.
Provide supervisory and leadership support to IT security Officers and In-house SOC Analysts
Identify opportunities to improve risk posture, develop solutions for mitigating Infosec risks and processes for assessing the residual risk.
Review and improve Infosec controls, policies, standards, processes and frameworks and monitor compliance with the approved policies and procedures.
Lead security audits and data protection Initiatives, conduct vulnerability assessments and penetration testing, manage remediation efforts and track the closure of deficiencies. 
Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines.
Identify, recommend new security architecture plans and designs, implement security controls and deliver or facilitate training for secure software coding practices to software developers.
Define Information security blueprints and provide guidance to departments and country based IT Operation teams, in order to standardize KOKO’s enterprise wide security and ensure consistency.
Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines. 
Manage the ICT Information security budget.

What You Will Bring to KOKO

University degree in relevant fields like Information Technology, engineering or cyber security 
6+ years of experience in a similar role, with a demonstrated track record of success
Practical understanding of Infosec, risk and compliance standards, frameworks and best practices. A professional certification is an added advantage (e.g CISSP, CISA, CISM, CRISC, ISO 27001)
3+ years of management experience building, leading and mentoring Infosec or technology teams and comfortable working in a fast-paced and highly collaborative team environment.
General understanding and knowledge of regulatory requirements, security concepts, Information security governance, data protection and privacy laws and regulations.
Hands-on leader who is technically savvy and can balance best practice with pragmatism
Experience designing and implementing ICT strategy, roadmap, policies, procedures and standards 
Experience with cloud platforms (Preferably AWS)
Experience with vulnerability mitigation strategies, detection tools, techniques and remediation.
Experience with security tools, forensic tools, NAC, Antivirus, File Integrity Management, Intrusion Prevention, Network and Application Firewalls, Web Proxy, SIEM and DLP solutions.
Analytical thinker with ability to partner with management, technical team and external stakeholders to resolve complex security matters and develop policies, processes and guidelines.
Excellent communicator, detail-oriented with ability to manage shifting and competing priorities.
Self driven and strongly motivated with an ownership mindset and a can-do attitude. more

Your Role
As an Engineering Technician, you will be part of a team that designs hardware products, monitors quality performance and participates in product development and improvement. You will provide useful insight into product performance across different environments and parameters, working closely with our engineering and design teams in Kenya and India.
What You Will Do

Participate to... Conceptualize, design, and develop new products and technologies to meet customer needs and industry trends.
Assist in the Design and fabrication of test rigs and equipment required to conduct tests and experiments.
Design and fabrication of relevant prototypes to assist in concept refinement.
Plan, execute, and oversee product testing, and evaluate the results to ensure the functionality, quality, and reliability of new and existing products.
Provide test reports and recommendations to improve performance, cost-effectiveness, and user experience.
Engage in cross-functional collaboration with various departments to discuss product concepts, gather input, and ensure seamless product development.
Conduct thorough market research to analyze competitor products, identify gaps in the market, and understand customer needs and preferences.
Develop and test prototypes for functionality, durability, and user-friendliness.
Any other additional duties as requested by your supervisor.

What You Will Bring

Degree in Mechanical or  Chemical Engineering.
Strong analytical skills.
Proficiency in the use of basic computer applications.
Ability to work independently with accuracy and precision.
Flexibility and adaptability in your attitude and approach to work.
Attention to detail.
Problem solving skills.
Cost saving and business continuity mind set.
Ability to deliver within required timelines. more

KOKO Networks is on a mission to imagine and deliver technology that transforms life in the world’s fastest growing cities. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission and about product management who wants to build and lead amazing teams of engineers and product designers in Nairobi and Pune.
The products and solutions you’ll help... build and shape touch hundreds of thousands of people in some of the fastest growing cities in the world every single day. Your job will be to help us grow our business and revenue, acquire and retain customers, make complex logistics and operations more efficient, and delight our colleagues, customers, and partners.
This role requires significant time in the local market and close to our operations in Nairobi. We will only consider candidates based there or willing to relocate there.

What You Will Do

You will build detailed domain knowledge of KOKO’s business plans, markets, and internal realities as a manufacturing and logistics company offering combined hardware and software products
You will manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
You’ll deeply understand the problems that you’re tackling through research and regular interaction with customers, partners and colleagues; define and frame those problems for the team
You will collaborate with your team in thinking big, to imagine solutions that solve these problems
You’ll scope these solutions to their smallest coherent state to ship to users as early as you can
You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in MVPs and after full release
You will own and maintain the quality of the product areas your team is responsible for; deliver high quality software in every release
You’ll motivate a group of committed, smart people to do the best work of their careers

What You Will Bring to KOKO

5+ years experience in product management with a proven track record of shipping impactful products
Ideally you have some UX experience as it’s important to us to think deeply about product design decisions and how to create simple user interfaces
We prefer candidates who have experience working in combined software and hardware businesses (with manufacturing and logistics)
You’re entrepreneurial; you need little direction; you're self driven and show ownership
You can clearly communicate product decisions and the rationale behind them. You’re comfortable with making decisions in ambiguity. You can help others make decisions by being persuasive
You’re able to easily switch between thinking creatively and analytically for best results
Have an understanding of the technical architecture of complex web and mobile applications more

Your Role:
The Coordinator of fire and incident Management will play a vital role in ensuring the safety and well-being of employees and assets within KOKO Networks. This role focuses on developing, implementing, and maintaining a comprehensive fire and incident management program, and coordinating all related activities to minimize risks, ensure regulatory compliance, and respond effectively to... emergencies.
Fire Safety Planning:

Develop, implement, and maintain fire safety plans and procedures.
Conduct fire risk assessments and audits of facilities.
Ensure the availability and functionality of fire safety equipment and systems.

Emergency Response Coordination:

Develop and update an emergency response plan, including evacuation procedures.
Coordinate with relevant departments to conduct emergency drills and training.
Act as the primary point of contact during emergency situations.

Incident Investigation:

Investigate and document all safety incidents, including fires and near misses.
Analyze incident data to identify trends and root causes, and recommend corrective actions.
Maintain incident records and submit reports to regulatory authorities, as required.

Regulatory Compliance:

Stay informed about local, state, and federal safety regulations and codes.
Ensure the organization complies with all relevant safety laws and standards.
Collaborate with regulatory agencies during inspections and audits.

Safety Training and Education:

Provide safety training and awareness programs to employees and contractors.
Conduct regular safety meetings and workshops to promote a safety culture.
Develop and distribute safety materials and resources.

Safety Inspections:

Perform routine safety inspections to identify hazards and non-compliance issues.
Make recommendations for corrective actions and track their implementation.
Maintain safety inspection records and reports.

Risk Assessment:

Conduct risk assessments related to fire, chemical hazards, and other safety concerns.
Develop and implement risk mitigation strategies and protocols.

Communication and Reporting:

Maintain open communication with management, employees, and contractors regarding safety matters.
Prepare and present safety reports and statistics to management.
Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field (or equivalent experience).
Certification in Fire Safety and Emergency Management is a plus.
Proven experience in safety and incident management, especially in fire safety.
Knowledge of safety regulations, codes, and industry best practices.
Strong communication and leadership skills.
Proficiency in Google Docs and safety management software.
Problem-solving and analytical abilities.
Attention to detail and a commitment to thorough documentation. more

Your Role
As Supervisor, Administration, you will oversee the office administration of our Kenya facilities as well as the planning, coordination, and delivery of critical tasks to ensure smooth operations of all office-based activities.
What You Will Do

Overseeing the cleanliness and hygiene of office facilities
Supervision of caterers,cleaners, garbage collectors, etc
Ensure that company... policies and procedures related to administrative tasks, such as travel expenses and procurement, are followed consistently.
Coordinate travel and transport requirements for KOKO team and visitors.
Ensure KOKO staff and visitors are equipped with required company items, including staff badges, gate passes, vehicle passes, and parking stickers
Ensure correct petty cash usage and accounting. 
Manage inventory of office supplies, including creation of requisitions, approval of purchase orders, and monitoring of availability to ensure no stockouts.
Plan for relevant staff training and onboarding  for new facilities and equipment.

What You Will Bring to KOKO

A university degree/Diploma in business administration or a related field
At least 1 year of experience in facility management with a strong concentration on administration
Strong project management skills and ability to multitask and prioritize tasks effectively
Excellent communication and interpersonal skills.
Proficiency with facility and asset management software and tools
Knowledge of health, safety, and environmental regulations and standards related to facilities and assets more

Your Role

As a warehouse clerk, you will be responsible for accounting for the physical stock of finished inventory, spares, and other dry cargo and ensuring best practices in stock management systems to enable traceability, and accurate picking and avert any stock losses and damages

What You Will Do

Receive and prepare work orders, monitor jobs in progress, and inform personnel about any... logistic problems or updates, or customer concerns.
Monitor all dry stock movement in and out of a warehouse and ensure proper documentation and sign-off with the recipient and security where applicable after accurate verification of receipt and loading documents
Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements
Recording all the stock received using ERP software and other provided tools.
Organizing items in the routine place according to the warehouse terms.
Inspecting the stocks and reporting about the damaged products.
Maintaining inventory stock records as well as tracking anticipated inbound shipments.
Ensure adherence to Health, Safety, Environment, and Quality Management System requirements.

What You Will Bring to KOKO

Diploma in supply chain, logistics, or Business administration or related.
Ability to multitask, able to prioritize work, and attention to detail.
Professional qualifications KISM, and CIPS are an added advantage.
Prior experience undertaking warehouse operations
Good computer skills and ERP working knowledge are preferred.
Basic stock-taking procedure and knowledge.
Must be flexible with patterns of shift and be able to work long hours and deliver results.
Honesty, integrity, and ethics. more

Your Role
As a warehouse clerk, you will be responsible for accounting for the physical stock of finished inventory, spares, and other dry cargo and ensuring best practices in stock management systems to enable traceability, and accurate picking and avert any stock losses and damages
What You Will Do

Receive and prepare work orders, monitor jobs in progress, and inform personnel about any... logistic problems or updates, or customer concerns. 
Monitor all dry stock movement in and out of a warehouse and ensure proper documentation and sign-off with the recipient and security where applicable after accurate verification of receipt and loading documents.
Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements.
Recording all the stock received using ERP software and other provided tools. 
Organizing items in the routine place according to the warehouse terms. 
Inspecting the stocks and reporting about the damaged products. 
Maintaining inventory stock records as well as tracking anticipated inbound shipments. 
Ensure adherence to Health, Safety, Environment, and Quality Management System requirements. 

What You Will Bring to KOKO

Diploma in supply chain, logistics, or Business administration or related. 
Ability to multitask, able to prioritize work, and attention to detail. 
Professional qualifications KISM, and CIPS are an added advantage. 
Prior experience undertaking warehouse operations
Good computer skills and ERP working knowledge are preferred. 
Basic stock-taking procedure and knowledge. 
Must be flexible with patterns of shift and be able to work long hours and deliver results. 
Honesty, integrity, and ethics. more

What You Will Do

Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points
Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics
Troubleshoot system and hardware errors and resolve technical... problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
 Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
 Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
 Maintain customer satisfaction through professional conduct and engagements
 Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

What you will bring to KOKO

Diploma/Bsc degree in Engineering or other technical field
A minimum of 1 year experience in field operations or a similar technical capacity.
Ability to test, troubleshoot, service, and repair electronic equipment
Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
Excellent analytical, problem-solving skills and attention to detail
Excellent written, verbal and presentation skills
A team player able to work effectively with others and independently with minimal supervision more

Your Role

As we expand within and outside Kenya, we are looking for experienced Product Support Engineers to help investigate, triage, and resolve problems, allowing KOKO to deliver stellar performance to its customers. You will work closely with users of KOKO technology as well as technical teams to ensure problems are resolved within agreed SLAs. In this position, you’ll have the opportunity... to add value across KOKO's entire product suite.

What You Will Do

Take ownership of complex technical issues
Research diagnose, troubleshoot, and triage problems and identify solutions to resolve them
Collaborate with distributed teams of developers, quality engineers, and product managers
Understand the product/technical roadmap and manage the impact of changes
Work closely with Quality Engineering and SRE teams to facilitate releases and continuous deployment.
Help define and manage procedures for proper escalation of issues to the appropriate internal teams.
Track reported issues and provide regular reports to stakeholders according to agreed SLAs
Make use of and build a product support knowledgebase
KOKO’s current technology stack includes (but is not limited to) AWS, Docker, Terraform, Jenkins, CircleCI, Ansible, Python, Flask, Vue.js, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Git

What You Will Bring to KOKO

Two or more years of experience working as a product support engineer.
Ability to write Python and shell scripting as well as SQL/PostgreSQL.
Good understanding of AWS and Cloudwatch in particular.
Knowledge of monitoring and alerting best practices.
Deployment and Monitoring experience with cloud services such as AWS.
Working knowledge of Linux operating systems, networking, and databases.
Experience with event-driven systems and message queues.
Strong analytical and root cause analysis skills
Fast learner, able to adapt to situations and work in fast-paced environments with a never give up attitude.
Strong communicator, both written and verbal, who is calm and decisive under pressure.
Sound understanding and adherence to SDLC processes and practices.
Prior experience working with Agile/Scrum in a team environment. more

What you will do

Support the Customer, Agent and Operations work teams in KOKO Labs
Field & remote based customer engagement 
Implement Marketing and Promotions activities 
Participate in Customer and Agent research 
Work with the team for any other support based task as per need 

What you will bring to KOKO

University degree in relevant field or relevant experience to substitute... this
Strong understanding of the sales process 
Experience working with customers and answering questions
You will have to be outgoing and extrovert, easy and open to engage with customers
Be able to communicate clearly and effectively to gain the customers trust more

Introduction

The Fellowship Program at KOKO Labs is for high caliber individuals seeking to experience and pivot into a career towards building impactful ventures for emerging markets. Fellows work closely with Labs’ global team of Researchers, Designers, Hardware & Software Engineers, and Business Analysts, and gain first-hand exposure to frontier market venture development through a... fast-paced and iterative venture development process.
The Program (previously called the CleanStar Ventures Fellowship Program) has been managed by KOKO’s co-founders across various emerging markets since 2007, and has successfully supported over 50 Fellows. Past KOKO Fellows have progressed to management roles within the KOKO group or other startups and VCs they met during the Fellowship, or taken the plunge and started their own ventures.
Labs Fellowship Program for 2023

Candidate Profile

The ideal candidate will fit into one or more of the following archetypes:
The Entrepreneur

You have spent years building new ventures from scratch - identifying and capitalising on a compelling gap in the market, building and leading teams to achieve a common vision, and leveraging opportunities and advantages that others seem to miss. You know how to operate in resource constrained settings and lead your team through uncertainty to achieve ambitious goals. You may have already have an idea for an impact venture that you want to bring to KOKO, or you may simply want to work on the things we're already working on. Either way, you are looking to apply the skills and experience you have picked up over the years to create sustainable impact at a global scale.

The Product Veteran

You have considerable experience building products and services from scratch - identifying and understanding the pain points of users, systematically prototyping and testing new concepts, and managing a variety of stakeholders to get to product-market fit and beyond. You have that rare ability to balance order and chaos - bringing clarity and structure through processes as you continue to explore the nebulous spaces of consumer desires and behaviors. You are looking to apply the skills and experience you have picked up over the years to build high impact products and services for low income households across the world’s fastest growing cities.

The Strategy Consultant

 You have had the good fortune of working across a wide range of industries to find winning solutions to a variety of pressing problems. You are able to efficiently organize and process large amounts of information,  identify key gaps and ask the right questions, build and analyze quantitative models, and ultimately craft winning strategies across multiple functional areas - operations, marketing, sales, technology, etc. In addition, you have the experience of managing change within organizations, to drive the execution and ensure results. You are looking to apply these skills and experiences to help new high impact ventures maximize their chance of success as they prepare for scale up.

In addition, successful Fellowship candidates tend to:

Be comfortable operating in a fast-paced, unstructured environment,
Be independent thinkers with unbounded intellectual curiosity,
Have strong interpersonal skills and enjoy connecting across cultures,
Have an excellent track record of academic, professional, and personal achievement.
Have at least 5 years of work experience more

Your Role

As Network Operations Technician, you will be responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tanker and Smart Depot units across region neighborhoods with a goal of minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is... critical in delivering KOKO’s promise of network quality and uptime to customers.

What You Will Do

Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points
Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics
Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
 Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
 Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
 Maintain customer satisfaction through professional conduct and engagements
 Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

What you will bring to KOKO

Diploma/Bsc degree in Engineering or other technical field
A minimum of 1 year experience in field operations or a similar technical capacity.
Ability to test, troubleshoot, service, and repair electronic equipment
Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
Excellent analytical, problem-solving skills and attention to detail
Excellent written, verbal and presentation skills
A team player able to work effectively with others and independently with minimal supervision more

Your Role
The Market Research Lead - GIS (Geographical Information Systems) is a fundamental role in developing the much-needed capacity to support ongoing expansion inside and outside Kenya.  Together with a small team in Nairobi, Kenya, the Market Research Lead - GIS will perform a broad range of activities and operate cross-functional. Core to the role is to perform quantitative assessments of... market data and prepare supportive maps and tables. A key component of the role is to have the ability to utilize ‘big data’.You will work closely with the broader Market Research team and operate cross-functional as the point of contact for the much-needed “Network Files” as well as visualizing market opportunities for our global New Market Team. The candidate will be the central point of contact for all geography-related assessments.
What You Will Do!

Support our Market Research agenda
Prepare and maintain workflows
Provide spatial analytics support
Act as a point of contact for Data & GIS requests
Strengthen the MR team with strong data & GIS capacity
Assist with driving the Data/GIS agenda, and support our Data/GIS function with core MR deliverables that require complex data analysis and evaluations.
Jointly develop and drive the agenda of MR data & GIS initiatives.
Identify the right geo-tiles including supportive market data (e.g. KNBS data).
Engage with colleagues in our product department to ensure timely delivery of work.
Modify spatial layers to reusable format for backend users i.e. (shape to WKT etc.)
Provide spatial analytic support and actionable insights to the department and broader company.
Utilize the QGIS Cloud and/or ArcGIS platforms. 
Build easily consumed, aesthetically appealing, and visually impactful maps. 
Engage with colleagues company-wide, local consultants, and enumerators to drive projects and the strategic (MR) data & GIS agenda.
Speedy delivery of tasks, ability to prepare maps on short notice with diligence and accuracy.
Technically aware and competent. Process fast amounts of data in a concise and coherent manner; store and organize data; make raw data insightful.
Perform deep data analysis on (self-collected & readily available) data that will be utilized in the maps.
Data tables with supportive maps that geospatially illustrate data and insights.

What you will bring to KOKO

A BSc in Geography and/or Geomatics, ideally paired with an Academic Research Master in Remote Sensing, Data Engineering, or alike. 
5+ years of work experience in a managerial GIS role, alongside experience with data sciences.
Experienced with renewable energy (cooking fuel) and/or Carbon Yield assessments will be an added advantage.
Ability to utilize GIS tools to geospatially frame and scope new geographies
Familiar with innovation in GIS, and strong data capability.
Project and product -management and  Proven ability to drive field projects end to end.
 Pragmatic problem-solving and practical creativity are necessary competencies.
Confidence in adapting to new tools and platforms: learn and utilize the latest software platforms; update MR team on new tools; provide technical support when needed. more