Job Purpose:
This position is responsible for carrying out research on economic, business and political trends, doing data analysis, drafting policy briefs, sector position papers and editing all publications for the organization in support of fact based advocacy initiatives at KAM.
Duties and Responsibilities

Specific duties and responsibilities will include, but not limited to the... following;

 Conducting research on political, economic, and business issues particularly those affecting the business environment for the industry,
 Write, edit and publish Policy Briefs, Economic Updates, Intelligence reports, Position Papers, Research Publications, among others;
 Review the County and National budget processes and inform members on a timely basis for their input;
 Provide technical support and input to inform KAM’s effective participation in budget forums and influence budget policy. This includes tracking and documenting the process and its outcomes;
 Develop draft sector positions on various issues for validation by the sector members;
 Editing KAM research, policy and advocacy publications;
 Preparing a Policy Tracker, barometer and economic updates;
 Do data collection and analysis on members’ concerns and general economic trends;
 Carry out market and economic surveys;
 Prepare the KAM manufacturing priority agenda (MPA) in conjunction with the research team;
 Support the preparation of the manufacturing survey and related reports;
 Perform any other duties as may be assigned by Supervisor or the head of unit or the CEO.

Person specifications.

Bachelor’s degree in statistics or economics or its equivalent with a bias in research; a master’s qualification will be an added advantage.
Proven track record of strong research and creative writing skills with a bias in policy advocacy work;
Over five (5) years relevant work experience two (2) of which should be in writing and editing materials in a busy and comparable institution or research institution;
The ability to stick to strict deadlines and work under no supervision;
Excellent interpersonal and communication skills both oral and written;
A knack for editing and proof reading with good research skills; more

Job Purpose:
To provide for coordination execution, fundraising, budgeting, oversight, planning, implementation, documentation, monitoring & evaluation and reporting for all aspects of KAM projects.
Key Objectives

 Delivery
 Accountability
 Donor relations management
 Timely and accurate reports

Duties and Responsibilities:

Develop and implement resourcing strategies that effectively... respond to long-term and short-term projects and organisational objectives.
Setting up/reviewing of effective project/project cycle management systems/protocols for the smooth, timelyand result-based implementation of all KAM projects.
Ensure that all projects are delivered on-time, within scope and within budget-this includes proper planning, sequencing and budgeting for projects.
Set up and implement timely and effective quantitative and qualitative monitoring and evaluation frameworks including detailed implementation plans (DIPs) and logical framework matrices-this role includes overseeing and executing baseline surveys; on-going monitoring, mid-and-end-term project evaluations (both internal & external) based on the project work plans, the Business Development Plan (BDP), with particular focus on results, impacts and lesson learning-this includes producing periodic monitoring reports for all projects.;
Guide and coordinate the timely preparation and submission of result-based project progress reports in accordance with approved reporting formats and within the set timelines-this includes quarterly progress reports; annual programme reports; project reports; inception/ad-hoc technical reports and so on.
Oversee project finance management based on the KAM finance management manual and respective grant agreements.
Coordinate harvesting and documentation of best practice and lessons from implementation of KAM projects and communication of the same through appropriate channels;
Establish fundraising strategy and or successfully manage the relationship with donors and all stakeholders.
Create and maintain comprehensive project documentation as well as manage all project related communication.
Any other duties as may be assigned by the Chief Operating officer (COO)

Qualifications and Experience

A graduate degree in Project management or other closely related discipline, a master's in project management would be an added advantage.
Demonstrated understanding of the project cycle management Strong knowledge of/and demonstrated experience in M & E methodology and approaches (including quantitative, qualitative and
participatory), including data collection, analysis and synthesis, the logical framework and other strategic planning approaches;
A good understanding of the balanced score-card approach.
Demonstrated experience in result-based report writing.
Over 4 years of practical experience in project management and monitoring and evaluation;
Proven track record of successful experience in result-based report writing, reviews, delivering presentationand defending recommendations;
Excellent written and verbal communication skills in English and Kiswahili.
Ability to work well in a team
Strong analytical skills
Highly organised and detail oriented; able to prioritise and produce work of a consistently high standard. more

Job Purpose:

To enable the intern to acquire on-the-job skills while supporting the team under Research and Fiscal Policy section at KAM in carrying out their day-to-day research and policy advocacy functions.

Duties and Responsibilities

The specific duties and responsibilities will include, but are not limited to the following: -
 Support the Research and Fiscal Policy Section of KAM... in running their day-to-day operational activities including conducting research and data analysis.
 Assist to key in data under the duty remission programme and filing of applications.
 Support in the compilation of manufacturing industry data for use in bi-monthly research reports, manufacturing barometers and policy trackers.
 Updating KAM database for manufacturing indicators.
 Support in responding to requests for information from members and other stakeholders with regard to research and fiscal policy matters.
 Assist in the section’s research initiatives by retrieval of relevant documents, data entry and other logistical support to research as may be given by the Manager/ Officer.
 Newspaper review of issues relevant to manufacturers.
 Making follow-up with members in case of a survey, or request for meetings, seminars, or workshops.
 Taking notes during meetings, seminars and workshops.
 Contribute to team efforts by accomplishing related results as needed.
 Perform any other duties as may be assigned by the Chief Executive from time to time.

Qualifications

 Degree in economics or international business or research and statistics and related discipline.
 Attachment experience preferably in data collection and analysis.

Personal attributes:

 Must demonstrate good organizational skills and ability to work with minimal supervision and meet targets and deadlines.
 Demonstrate the ability to prioritize and switch between different tasks as required.
 Report writing and presentation skills.
 Team player and enthusiastic.
 Keen attention to detail more

Job Purpose: 
To provide support to the county business agenda, membership recruitment and retention within Nairobi Region.
Key objectives

Membership recruitment and retention
Database management
Information dissemination
Timely and accurate reports

Duties and Responsibilities
The specific duties and responsibilities will include, but not limited to the following: -

Membership... recruitment, retention and to ensure Vibrant and Active Network.
Follow up on outstanding subscription from members.
Address Members’ advocacy issues and where necessary, escalate to the Secretariat.
Assisting the Regional Coordinator as the Secretary to Nairobi Industrial Area Region Committee and any meeting that are of interest to manufacturers.
Assist in liaising with County government and other government agencies (Kenya Power, KEBs, NEMA, etc.) on issues of concern to region members.
Assist in organizing and coordinating chapter activities - meetings, seminars, workshops, and other functions in consultation with the chairman and /or Secretariat.
Representing the Association in various local forums; County Budget, County Assembly legislation meetings on Bills that are of interest to KAM Members.
Assist in publishing monthly chapter newsletter with information relevant to members.
Assist in coordination of Regional & County Business Agenda activities at chapter / Coordination of BMOs Coalition activities.
Assist in administering policy formulation to ensure ease of doing business for members.
Support the Regional Coordinator in Capacity Building Trainings for chapter members.
Database Development, updating and maintenance for key contacts in region to enhance KAM services and network.
Perform any other duties as may be assigned by the Chief Executive from time to time.

Qualifications

Degree in Economics or PR /Marketing or Business Administration/Development /Management or their equivalent,
Good experience in event management and client support is an added advantage,
Minimum of 3 years relevant experience preferably in sales and marketing, busy customer help desk/relevant work. Experience with a Professional or Business Membership Organization is an added advantage.

Personal attributes:

Excellent relationship management and networking skills
Excellent Marketing and presentation skills
Knowledge of the industrial sector in Kenya and willingness to learn global trends.
Excellent verbal and written communication skills
Effective organizational skills and ability to multitask.
Team player and enthusiastic.
Keen attention to detail

Skills: 

Lobbying and advocacy
customer service
stakeholder communication
account management
trade
policy and marketing more

Job Purpose: 
To provide support to the county business agenda, membership recruitment and retention within Lower Eastern Region.
Key objectives

Membership recruitment and retention
Database management
Information dissemination
Timely and accurate reports
County Level lobbying and advocacy

Duties and Responsibilities
The specific duties and responsibilities will include, but not... limited to the following: -

Support in membership recruitment, retention and to ensure Vibrant and Active Network.
Support in follow up on outstanding subscription from members.
Address Members’ advocacy issues and where necessary, escalate to the Secretariat.
Assisting the Regional Coordinator as the Secretary to Regional Committees and any meeting that are of interest to manufacturers.
Assist in liaising with County government and other government agencies (Kenya Power, KEBS, NEMA, etc.) on issues of concern to region members.
Assist in organizing and coordinating chapter activities - meetings, seminars, workshops and other functions in consultation with the chairman and /or Secretariat.
Representing the Association in various local forums; County Budget, County Assembly legislation meetings on Bills that are of interest to KAM Members.
Assist in sharing of information relevant to members.
Assist in coordination of Regional & County Business Agenda activities at chapter / Coordination of BMOs Coalition activities.
Assist in administering policy formulation tools to ensure ease of doing business for members.
Support the Regional Coordinator in Capacity Building Trainings for chapter members.
Database Development, updating and maintenance for key contacts in region to enhance KAM services and network.
Support interlinkage with the KAM sectors.
Perform any other duties as may be assigned by the Chief Executive from time to time.

Qualifications

Degree in Economics , Public Policy or PR /Marketing or Business Administration/Development/Management or their equivalent
Volunteer experience in event management and client support is an added advantage, Attachment experience preferably in sales and marketing, busy customer help desk /relevant work is desirable.

Personal attributes:

Excellent relationship management and networking skills
Knowledge of devolution affairs and role of Counties in enhancing local trade.
Knowledge of the industrial sector in Kenya and willingness to learn global trends.
Excellent verbal and written communication skills
Effective organizational skills and ability to multitask.
Team player and enthusiastic.
Keen attention to detail

Skills: 

Lobbying and advocacy
customer service
stakeholder communication
account management
trade
policy and marketing more

Job Purpose:
To support the Corporate Communications and Marketing function at KEPRO by ensuring effective communication with internal and external stakeholders.
Key Duties and Responsibilities:
Your specific duties will include and not limited to the following:
Corporate Communications 

Collaborate with stakeholders to develop and implement an effective communications strategy and PR plans... and campaigns based on our target audience.
Oversee strategic and targeted communication to members and ensure regularly updated social media touchpoints, including news highlights, emails, etc.
Seek opportunities to enhance the reputation of the brand and coordinate publicity events as required.
Implementing corporate sustainability initiatives and strategies.
Support crisis management as it arises and escalates to the CAO, Communications Committee Chair and/or Board Chair.
Write, edit, design, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicate the organization's activities, products and/or services.
Promote communications and marketing materials through appropriate social media channels.
Track analytics and create reports detailing successes and failures of communications plans and campaigns.
Leverage existing and build new relationships to identify marketing opportunities to amplify the brand

Website Management

Plan, create, implement, manage, monitor and update the KEPRO website.
Keep up-to-date with industry best practices and create strategies to improve website traffic metrics.
Collaborate with all stakeholders to ensure that website content aligns with brand strategy and meets the organization’s standards.
Improve the user experience of the website regularly and ensure website quality and efficiency by conducting regular test plans.

Corporate Communications Budget 

Develop and manage short-, medium- and long-term plans and budgets with guidance from the Communications Committee.
Be informed of developments in the fields of marketing, communications and public relations, and use this information to help KEPRO operate with relevance, initiative and innovation.
Any other responsibilities that may be assigned by your supervisor.

Person Specifications:

Bachelor's degree in communications, marketing, journalism, or a related field
Minimum of 4 years’ relevant experience in a communications role
Understanding of communications, public relations and marketing best practices
Excellent verbal, written, and interpersonal skills
Proficient in Microsoft Office, content management systems, and social media platforms
Strong communicator who works well independently and with a team
gMust possess exceptional writing skills and be able to compose engaging and accurate content
Superior time management skills and the ability to juggle multiple projects simultaneously
Good time management and organizational skills
Ability to think strategically and identify ways to improve communication efforts
Knowledge of design and publishing software (InDesign/Photoshop) is an added advantage
Skills in multimedia, working with graphics, audio and video is an added advantage more

Job Purpose: 
The position assists the Trade and Policy section and the Policy, Research and Advocacy Unit (PRAU) to run programs with partners. The role involves resource mobilization, project management and administration. The specific role will be to ensure successful implementation of the Trade and policy projects in Kenya Association of Manufacturers.
Duties and Responsibilities
The... specific duties and responsibilities will include, but not limited to the following: -
Program development

Undertake and execute the work for the Textile and Apparel ongoing projects of the organisation
Undertake the preparation of program pipeline deliverables, quarterly and annual reports on the project currently undertaken by the organisation in conjunction with implementing partners.
Prepare and review technical reports and make presentations in meetings
Partnership development and sustainability between KAM, Industry, Development partners, global apparel brands and other development organizations.
Develop and maintain an activity tracking system and effective feedback channel: channeling information requests to project team, ensuring prompt responses, and activity planning.
Resource mobilization for KAM priority programs.
Any other task as assigned by the CEO and Unit Management.

Program Administration

Support overall coordination of the Textiles and Apparel program in Kenya and ensure targeted results and impact of the program at field level and upscaling to lead to the changes in business practices and at sector governance level with support and guidance from project team.
Support the planning process, implementation, and monitoring of the program.
Review project reports, invoices, purchased and provide inputs to consider and release for approval.
Support the program with research, administration, and logistics.
Support the organization with input from the program partners to enable operations to run the required program administration and reporting. This includes the development of performance indicators for the management of program pipeline deliverables.
Generate reports on a need basis.

Stakeholder Engagement

Carry out logistical arrangements for the hosting of meetings and technical workshops and seminars.
Stakeholder management and networking
Maintain contacts with existing and potential program stakeholders. Maintain the program’s network and develop new partnerships, especially within Kenya
Support the program’s knowledge management & communication and reporting efforts and
contribute to the further strategic development of KAM.

Qualifications and Skills

Degree in Project Management, Economics, Commerce or related discipline
Minimum of 5 years’ working experience in similar positions with a strong network that includes public, private and civil society sectors in Kenya, preferably with linkages into the textile, apparel & footwear sectors and related manufacturing sectors.
Experience and demonstrated ability to manage programs with a diverse group of stakeholders with an inclusive attitude, defining common goals and implementing actions.
Good general knowledge and understanding of Kenya’s textiles, apparel and footwear industry.
Good report writing skills.
Experience working in trade policy relates areas.
Experience and good knowledge and working with the private sector, especially buyers & investors in textiles and apparel industry and its supply chain.
Strong track record and background in environmental and social sustainability and an ability to articulate an understanding of both domestic and international requirements.
Able to oversee field level implementation issues and resolve conflicts.
Demonstrated strong communication and coordination skills.
Experienced and able to work to achieve agreed objectives and is accountable for meeting or exceeding them.
Demonstrated ability in working in a team more

Job Purpose: 
This position supports in the overall coordination and provision of strategic direction to KAM’s 14 sectors’ affairs by proactively developing strategic solutions on issues affecting members at the sector level. Support in ensuring all the 14 sectors and sub-sectors provide sector specific impact and outcomes as desired in the KAM strategy plan.
Duties and Responsibilities
The... specific duties and responsibilities will include, but not limited to the following: -

Support the sectors manager in developing and implementing strategies on nurturing industrial and sub-sectors; resource mobilize towards addressing sector matters.
Support government engagement & policy monitoring to ensure ease of doing business for KAM members at sector level (oversee sector specific priorities & activities).
Support coordination of sector specific policy, research and advocacy position papers.
Support development, updating and maintenance of up-to-date sector and sub-sector profiles; maintenance of database for all sectors

Essential Knowledge, Skills and Competencies

Problem solving and decision-making abilities.
Self-motivated; ability to self-drive and work independently to meet deadlines.
Ability to plan, organize and prioritize work.
Ability to visualize, solve complicated problems in the best way and make accurate and informed decisions.
Experience in private sector and /or government engagements.
Basic project management skills.
Communication and intelligence report writing skills.
Ability to analyze economic relationships on various fields such as fiscal policy, economic and regulatory affairs and international trade.
Ability to work with team of members to run advocacy and fulfill other organization’s goals.
ICT competence.
Basic knowledge of the legislative process; ability to understand the impact of new legislations on businesses.

Qualifications

Bachelor’s degree in Economics or related social sciences from a recognized institution.
At least 5 years of work experience in a busy business advocacy organization or relevant organisation engaging in public policy matters.
Demonstrated first-hand experience in Trade and Business advocacy more

Job Purpose: 
To provide coordination and support services for the advancement of the goals of Kenya Association of Manufacturers Industrial Sectors allocated to the officer.
Specific objectives include.

Coordination and support for the advancement of the goals of KAM’s industrial sectors.
Support implementation of the manufacturing sectors functions.
Provide account management for sectors... assigned.
Implement administrative activities required to ensure sectors’ operations are effectively carried out.
Effective information dissemination to members
Timely and accurate reports.
Duties and Responsibilities
The specific duties and responsibilities will include, but not limited to the following:
Provide secretariat services to the industrial sectors under the Association and coordinate their activities.
Sustainable industrial sectors growth by identifying policy issues and developing plans/strategies in consent and thereafter come up with fact-based position papers/memorandum to engage/influence key decision makers.
Facilitate execution of Government engagements and Policy Monitoring to ensure enhanced supportive policies such as Ease of Doing Business for the sector members through National & EAC Budget making process.
Facilitate sectors’ capacity building by developing and implementing strategies and strategic relationships to nurture industrial sectors and sub-sectors on emerging issues.
Effective account management by timely response to members’ policy related and operational queries/issues, facilitating quarterly & special sector/sub-sector meetings, database development, updating & maintaining of key contacts to enhance KAM services and network.
Perform any other duties as may be assigned by the CEO from time to time.

Essential Knowledge, Skills and Competencies

Advocacy, negotiation and conflict resolution skills.
Ability to plan, organize and prioritise work.
Experience in private sector and /or government engagements.
Basic project management skills.
Communication and intelligence report writing skills.
Ability to analyze economic relationships on various fields such as fiscal policy, economic and regulatory affairs and international trade.
Ability to visualize, solve complicated problems in the best way and make accurate and informed decisions.
Ability to work with team members to run advocacy and fulfill other organization’s goals.
ICT competence.
Basic knowledge of the legislative process; ability to understand the impact of new legislations on businesses.
Self-motivated; ability to self-drive and work independently to meet deadlines.

Qualifications

Bachelor’s degree in Economics or related social sciences from a recognized institution.
At least 3 years of work experience in a busy business advocacy organization or relevant organization engaging in public policy matters.
Demonstrated first-hand experience in Trade and business advocacy more

Job Purpose:
To support KAM consulting unit in the Business Information Services Section throughpromotion of Manufacturing Expos, Conferences and Seminars with expected outcomes as follows: -
KeyObjectives

Delivery of Annual National and Regional Manufacturing Sector Exhibitions, Conferences, and seminars
Increase brand visibility of events and effective engagement of members
Timely... delivery of the annual workplan objectives, activities, and targets

Duties & Responsibilities

Identify and engage industries and relevant stakeholders to promote and increase consumption of locallymanufactured goods in Kenya
Promote the Annual Kenya Manufacturing Summit and Expo (Changamka) to all stakeholders for supportand participation.
Market and sell exhibition booths and attract sponsors for events such as Exhibitions/Trade Fairs,Conferences, and workshops
Facilitate Business to Business cooperation during sectoral and national Exhibitions
Raise the profile and Increase brand visibility of Changamka and other regional exhibitions
Generate revenue through various revenue streams to achieve annual sales targets
Effective Debt Collection to ensure all obligations are met.
Perform any other duties as may be assigned by the Chief Executive

Requirements and Personal Attributes:

Bachelor’s Degree in Commerce, Sales, Marketing or Business Development
Event management and organizational skills
Good planning and budgeting skills
Good Selling and negotiation Skills
Collaborator, keen attention to details and ability to multitask.
3 years of related experience is an added advantage more

Job Purpose:
To support KAM consulting unit to organize and manage KAM Expos and market development events which include mobilizing exhibitors, participants and sponsors of the KAM Expos/Trade Fairs with expected outcomes as follows:-
Key Objectives

Ensure an average target number of visitors attend the events.
Ensure targeted number of exhibitors display their products or services during... the expos/Trade Fairs;
Support revenue generation through sale of booths and mobilization of sponsors

Duties & Responsibilities

Promote locally manufactured goods in Kenya and the Africa region to all relevant stakeholders;
Conduct and coordinate mini expos in Kenya and the Africa region
Sell exhibition booths to KAM members to showcase their products;
Recruit exhibition sponsors in cash or in kind to fund expo activities;
Liaise with communications team and develop and execute an event publicity/media engagement strategy;
Liaise with various suppliers to drive experiential marketing at the events for maximum stakeholder engagement e.g. launches, fashion shows, entertainment, etc.;
Organize B2B matchmaking opportunities to enhance linkages for KAM members;
Liaise with BMOs and chambers of commerce to increase participation in Expos/Trade Fairs
Debt management for the Expo attendants to ensure all obligations are met;
Perform any other duties as may be assigned by the Chief Executive

Requirements and Personal Attributes:

A degree in either of the following; Marketing or Business Development or any other relevant degree,
Advanced training or experience in Sales or Marketing fields an added advantage
At least 3 years relevant work experience in a comparable work environment.
Effective organizational skills, team player, keen attentive to detail and ability to multitask.
Good knowledge of the manufacturing industry.
Excellent relationship management and networking skills
Excellent Marketing and presentation skills
Excellent verbal and written communication skills
Knowledgeable of the industrial sector in Kenya. more

Job Purpose:
The position is responsible for supporting in evaluating suppliers, products, and services, negotiating contracts, raising of purchase orders, and ensuring that approved purchases are costefficient and of high quality.
Key Objectives

No stock outs
Supporting operational requirements
Supporting the procurement process and the supply base efficiently and effectively
Accurate... purchase forecasting
Security of stock/assets under their care

Duties & Responsibilities

Assisting with the preparing plans for the purchase of equipment, services, and supplies.
Assisting with Publishing and distributing procurement and disposal opportunities including invitations to tender, pre-qualification documents and invitations for expressions of interest.
Co-ordinate the receiving and opening of tender documents and Co-ordinate the evaluation of tenders, quotations, and proposals.
Support the Process purchasing transaction for, equipment’s, materials, suppliers, capital goods and service within organizational purchase requirements.
Support Invitation and awarding process of the recommended suppliers after rigorous selection process.
Participating in Establishment and negotiation of contract terms and condition with suppliers (eg hotels industry) for the use of their wide variety of services.
Implementation of procurement records and updating annually standing lists of registered tenderers required by the procuring entity.
Creating and maintaining material codes for inventory and maintaining proper inventory records.
Support Maintenance of good supplier relations and contracts

Requirements and Personal Attributes:

Bachelor’s Degree in Procurement
Chartered Institute of Procurement and Supply (CIPS) an added advantage
At least 3 years relevant work experience in a busy work environment
Experience with an ERP system (preferably Microsoft Dynamics Nav) an added advantage
Business Ethics
Good planning, financial and budgeting skills
Energetic, proactive with ability to meet deadlines in a busy environment
Negotiation, Relationship building management with suppliers
Team player
Time management
Customer service excellence more

Duties & Responsibilities

Coordinate the preparation, collation, validation and submission of the annual National and EAC Fiscal Budget for members to the Government
Managing and supporting KAM members in the EAC Duty Remission Scheme processes
Coordinate the process of the comprehensive review of the EAC Common External Tariff (CET) on behalf of KAM and members
Conducting research and... writing position papers on political and economic policy issues particularly those affecting the business environment and the entire industry
Preparation of Fiscal Policy related seminars and workshops for KAM members
Engaging KAM members through committees and sectors on issues affecting business which includes KAM sector meetings and the Trade and Tax Committee Identifying
performance gaps, instituting reviews and ensuring that membership retention and recruitment objectives are met in a timely manner.
Perform any other duties as may be assigned by the Chief Executive. 

Requirements and Personal Attributes:

Bachelor’s degree in Economics or Business-related field
Minimum 4 years’ experience in a similar field At least 3 years’ experience in a supervisory role. Training in a management is an added advantage.
Knowledge of the Kenyan taxation laws
Knowledge of the EAC Customs Management Act, EAC Common External tariff, EAC duty remission Regulations
Research and Advocacy skills
Analytics skills
Knowledge in Statistical analysis
Certification in statistical analysis packages, Domestic taxes/customs training
Knowledge and skills in International and Regional Trade regimes including COMESA, SADC etc. Free Trade Agreements, EPAs
Advanced computer skills for data processing more

Job Purpose: 
To provide oversight and strategic direction for member’s recruitment, retention, services & customer experience. The position implements a core pillar of the KAM strategy that focuses on membership development, membership activities, and relations for membership with expected outcomes as follows: -
Key Objectives

Membership recruitment and retention
Membership... services
Customer experience
Timely and accurate reports

Duties & Responsibilities

Membership recruitment, retention and to ensure Vibrant and Active Network;
Formulation and implementation of Membership strategies and policies and ensuring interpretation and clarity
Conducting a strategic review of performance on a regular basis to determine whether the organization is meeting its short-and long-term objectives in recruitment and retention, responsiveness and membership experience
Provide oversight on members account management and Customer response System and Membership networking and feedback events
In collaboration with Regional Chapter operations, Sectors, Board working committee on Membership provide advise on functionality and sustainability
In collaboration with Regional Chapters provide guidance on budget management, fundraising, income generation and expenditure for the Membership Unit
Coordinate & Prepare Board order papers for various KAM Departmental units for the Board meetings
Establish service needs of members and design activities and programs to meet these needs;
Coordinate with other managers, monitor the implementation of the Business strategic plan and
Identifying performance gaps, instituting reviews and ensuring that membership retention and recruitment objectives are met in a timely manner.
Perform any other duties as may be assigned by the CEO/COO from time to time;

Requirements and Personal Attributes:

Commerce (Marketing, Sales), Public Relations or Business Development /Management, economics, project management or its equivalent.
At least 7 years’ experience in matters related to customer relations. Previous work experience with a Business Membership Organization is an added advantage.
At least 3 years’ experience in a supervisory role. Training in a management is an added advantage.
Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
Great service attitude towards customer satisfaction
Effective organizational skills and ability to multitask.
Excellent communication and people skills
Excellent relationship management and networking skills
Demonstrate ability to handle pressure and perform duties well to completion
Demonstrate ability as a team player, working to achieve own and team targets
Keen attention to detail
Apt in negotiating and persuading more