Job DetailsJob Location Danvers, MARemote Type Fully RemoteSalary Range $15.00 HourlyJob Shift Monday - FridayDescription Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are... looking for a Record Retrieval Specialist to join our Medical Records team.

Job Description

***ONLY CANDIDATES WITH PRIOR RECORD RETRIEVAL EXPERIENCE WILL BE CONSIDERED***

As a Senior Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.

Essential Duties and Responsibilities

All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.


- Data Entry;

- Follow-up with providers (via phone, email, fax). This job requires frequent phone work;

- Review of prepayment requests for accuracy and then inputting those into our system;

- Answering status requests made by the client;

- Processing rejections based on the client protocol;

- Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.



ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!

Job Type: Full-time

Qualifications
- Prior experience in record retrieval (whether from the vendor side or the physician's side);

- Excellent written and verbal communication;

- Strong work ethic;

- Strong computer skills;

- Effective organizational skills;

- Ability to Multi-Task;

- Detail-oriented;

- Ability to work independently in a remote setting;

- Knowledgeable of basic Microsoft Office Programs (preferred);

- Appropriately maintaining the diary schedule set in place for follow-up;

- Ability to adhere to multiple client protocols;

- Entering accurate diary entries in the system for all events regarding workflow;

- Responding to client inquiries in a timely and appropriate manner;



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