Title: UC/VoIP Engineer IV

Location: Alexandria, VA

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

 

Job Details:


- Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support

- Provide a high level of technical understanding for problem solving and troubleshooting

- Provide training and support to... subordinate engineers/administrators/technicians when necessary

- Interact with hardware and software vendors to address issues when necessary

- Use escalation standards and personal judgment to ensure timely resolution of problems

- Resolve escalated trouble tickets from Service Desk

- Work on-call shift rotations with other members of the department

- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment

- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)

- Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability

- Supervise assigned technical staff, including subordinate managers

- Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system

- Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches

- Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation

- Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis

- Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas



 

Requirements:


- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree

- Minimum eight (8) years of relevant experience in addition to education level

- Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications

- Experience working in a DoD or IC environment desired

- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph



 

Equal Opportunity Employer/Veteran/Disabled

 
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