The Reservations team plays a crucial role in this success by delivering prompt and accurate bookings, confirmations, and suitable alternatives for all accepted quotes for DMC clients. Additionally, the team handles reservations for all Intrepid Group brands and external agents.
This role as a Senior Reservations Assistant is pivotal in providing comprehensive information, advice, and booking... services to suppliers, clients, agents, and individuals interested in traveling with the company.
The Senior Reservations Assistant will utilise external booking systems, Travel Studio, and other internal systems to manage the booking and confirmation of all accommodations, transportation, and necessary activities for regional trips. This includes coordinating both Intrepid Travel products and external group series and FIT trips as scheduled.

Some of the experience you’ll bring with you may include: 

Diploma in Tourism or related studies with a minimum of three years of relevant experience. 
Extensive knowledge of local and regional travel destinations, with a passion for diverse travel styles and familiarity with our brands. 
Proficient in reservation systems, ticketing processes, and Microsoft Office. 
Excellent written and spoken communication skills in both the local language and English. . more

The world needs more Intrepid people:
Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that! 
Every day will be different, but every day you will: 

Provide amazing customer service and travel advice – whether it's... guiding a morning market exploration, organizing a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget. 
Ensure the safety and well-being of your travellers, at times you will have to assist in difficult situations whilst remaining calm and professional. A traveller may lose their passport, need medical attention, or there may be a clash of personalities and you will be the first point of call.
Host, lead and execute tours to budget, following the itinerary and fulfil your administrative duties. 
Be passionate about travel and share your love of it with our customers. Every step of the way you’ll embody our core values of Integrity, Passion, Fun, Innovation and Responsibility 

To be considered you must have: 

Excellent communication in English and ideally one other local language (the more the better!)   
Strong customer service experience and experience in developing a rapport with a broad range of travellers. 
Have travel experience across East Africa and are passionate about sharing your region with our travellers! 
Have basic computer skills – including email, work, and excel experience. 
Full rights to work across these regions.
A diploma or equivalent certificate in Tour Guiding and/or Operations from a recognized institution.

What you need to know: 
This is a freelance contract position, which will give you flexibility in when and how you work however, great availability across peak seasons (June to October) is a must-have. 

You will need a valid first-aid certificate prior to starting with us.
We are recruiting for leaders in January with training commencing from February onwards.
With extended hours, lots of walking and activities, and engaging with travellers, so, it’s important that you are prepared both mentally and physically for the challenge! 
You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks. 
You will be running tours through Kenya, Uganda, Tanzania, Rwanda, South Africa & beyond, you can check out some example itineraries here: www.intrepidtravel.com.

A bit about our people:
Our people reflect the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.
Work perks:
Departures through the year of diverse itineraries to lead, including a hike, bike, and kayak adventure, festival trips, family tours, and foodie experiences.

Travel to and from the trip is included.
Some meals included, and generally your accommodation will be where the guests are staying (such as hotels, camping, homestays, cabins etc)
Access to e-learning platforms, and comprehensive tour leader training before you even start.
Internal career opportunities
Travel discounts for you to experience Intrepid as a passenger.
Recognition and celebration with awards nights
Opportunity support not-for-profit Intrepid Foundations projects 

If you’re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified. more

The world needs more Intrepid people:
Your main responsibility will be to ensure the safe transportation of our travellers to and from various destinations, assisting them on entry and exit from vehicles as needed and to act as a company ambassador when dealing with customers.
You will ensure the vehicles are kept free from damage, clean, and ensure the vehicle is in proper safe condition to... drive, following specified routes, working to time schedules and always complying with traffic regulations to ensure our customers have a smooth and safe ride will be your top priorities.
With Intrepid you will be ensuring that the work you do has meaning, as Intrepid focuses on giving back and investing in your local community, which is why use local cooks, leaders, local operators and ensure we give back into the destination at every opportunity. 
To be successful as a Driver with Intrepid you will require:

Driver’s License and good driving record.
Defensive driving skills
Demonstrate dependability and self-motivation.
Be able to frequently lift up to 100 lbs.
Read, write, understand, and communicate clearly in English.
Exhibit leadership skills (primarily when assigned as Team Leader for on-call duties).
Maintain high level of personal integrity and reliability.

What you need to know:

This is a freelance contract position, which will give you flexibility in when and how you work however, great availability across peak seasons (June to October) is a must-have
You will need a valid first-aid certificate prior to starting with us
With extended hours, lots of walking and activities, and engaging with travellers, so, it’s important that you are prepared both mentally and physically for the challenge!
You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks.
You will be driving tours through Kenya, Uganda, Tanzania, Rwanda, South Africa & beyond, you can check out some example itineraries here: www.intrepidtravel.com

A bit about our people
Our people reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.
Work perks:
Departures through the year of diverse itineraries to lead, including a hike, bike, and kayak adventure, festival trips, family tours, and foodie experiences
Travel to and from the trip is included

Some meals included, and generally your accommodation will be where the guests are staying (such as hotels, camping, homestays, cabins etc)
Access to e-learning platforms, and comprehensive tour leader training before you even start
Internal career opportunities
Travel discounts for you to experience Intrepid as a passenger
Recognition and celebration with awards nights
Opportunity support not-for-profit Intrepid Foundations projects more

The Position   
As a Mechanic with Intrepid, you will ensure the diagnosis of mechanical problems, and the repairing, and rebuilding of motor vehicles and equipment. You will troubleshoot mechanical problems (sometimes from a remote location) and have the capacity to make decisions independently. You will keep our equipment available for use by inspecting and testing vehicles, completing... preventive maintenance such as engine tune-ups, oil changes, tire rotation, and changes, wheel balancing, replacing filters 
Some of the everyday responsibilities also include maintaining vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage. This is a full-time permanent position reporting to our Fleet and Maintenance Manager, based in our office in Nairobi 
Some of the skills you’ll bring with you are: 

Auto mechanic qualification and experience with emphasis on heavy commercial vehicles 
Heavy commercial driving license is required. Passenger Service Vehicle license preferred
Motor vehicle welding will be an added advantage  
Travel experience in Intrepid Destinations in East Africa 
An understanding of and commitment to customer satisfaction 
Ability to handle a multitude of tasks that may be on the go at the one time 
You will have outstanding organisational skills and the ability to handle multiple tasks at one time while sharing Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility. more

As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world,... together as now more than ever, the world needs Intrepid people.
The Position
Our Contracting team ensures competitive prices, by establishing and maintaining relationships with suppliers to secure the most advantageous contract terms.  The team also builds a stock of suitable product options to enable our business to create itineraries based on customer needs. With the guidance, tools, and materials provided by the Intrepid Global team, you will provide leadership to the team and be responsible for the implementation of procurement and pricing practices within the Intrepid East Africa.  You will ensure Global policies, processes and training are rolled out to deliver the best price and product, and all data and information required by sales and for costings will be accurately maintained within Travel Studio by the team.
 An important part of this role will be to gather feedback and information on our sustainable, experience-rich travel experiences from the locals and source an adequate supply of products for use in customer inquiry and itineraries. This is a full-time permanent position, based out of our office in Nairobi, Kenya and can operate on a hybrid basis for the right candidate.
A love of travel is a must-have! With that you’ll bring experience in:

A thorough understanding of and passion for Intrepid’s style of travel, including the styles of our different brands
Knowledge of products, suppliers, destinations and the travel industry in local region
Experience in procurement processes, contracting, negotiation and product development
Experience managing staff and leading a team
Ability to communicate well in written and spoken English
Undergraduate and graduate degrees would be an advantage

You’ll have outstanding organizational skills and attention to detail and be able to demonstrate your leadership in your approach to teamwork.  Your strong decision-making skills and ability to drive and manage continuous improvement and change will be the catalyst to your success in this role, while always living to Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility
What it’s like to work for Intrepid:      
Our team reflects the diversity of our customers and the communities we visit, our people are comprised of 58 nationalities in 46 countries and Intrepid recognizes that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.      
Some of our benefits include:  

Flexible work options, including work from home or work from anywhere for 4 weeks a year! We’ll work with you to ensure you keep your work-life balance    
Experience Intrepid yourself with an extra week of leave and a free trip every year! Plus further travel discounts for you, your family, and close friends!    
E-learning, and professional development, with diverse global career opportunities    
Employee Assistance Program, a 24/7 service that offers counseling for you and your family    
20 hours of volunteer leave, to make a difference towards causes that are important to you! more

The Position
Under the supervision of the Workshop Manager, the Workshop Stores Coordinator performs supervisory and technical duties in the implementation and management of fleet operations in the Intrepid East Africa workshop. Together with a team of other technicians ensure the fleet is technically and operationally maintained to the required standards. You will be responsible for maintaining... the Fleet Management System, vehicle documentation and workshop equipment records. Key to this role is ensuring the fleet maintenance is to budget with minimal breakdowns. This position is a permanent full-time opportunity, based in our Nairobi location and can accommodate some hybrid working.
To set you up for the best possible success, some of the essential skills you’ll possess are:

Relevant Diploma plus coursework in auto and equipment mechanics at a trade school 
At least three (3) years experience as a mechanic, or any equivalent combination of education and experience.
Knowledge and experience in fleet management and working with Mercedes-Benz trucks is highly desired.
Knowledge of methods, techniques and procedures involved in maintenance repairs and replacement. 
Considerable knowledge of safety practices and techniques in mechanics; considerable knowledge of diesel and gas engine mechanics; considerable knowledge of vehicle make-up; more

If you share our passion for group adventure tours focused on sustainable, local, and immersive travel experiences to people all over the world… this might be the right challenge for you.
Services required per trip:

 Leading tours in an organized and professional manner group tours across a range of trips
Sharing with travellers the local knowledge acquired of the destination; and continuing... to build your knowledge through continual research and interaction with suppliers and communities visited.
Providing and updating leader information, trip, and supplier notes and other general administrative duties related to the trip
Keeping up to date with recent costings and provide information of the trip.
Staying informed on current Intrepid policy and guidelines and brand requirements around responsible tourism.
Ensuring the safety and well-being of travellers by leading trips in accordance with Intrepid safety policy and taking preventative measures to ensure the safety of group members.
Reporting any safety incidents to relevant contact of Intrepid.
Promoting responsible travel and sustainable practices acting as a role model for other leaders and travellers and by demonstrating respect for local people, cultures, customs, and environment.
Facilitating interaction between local communities and travellers.

To be successful as a Leader with Intrepid you will require:

Tour guiding/management diploma from a recognized institution
Level 2 Senior First Aid Certificate (must be completed prior to commencement)
Tour Guide License
Police Clearance
Valid Passport for six months
COVID-19 Vaccination Certificate
Sound leadership skills with the ability to work independently and problem solve
To be physically fit and healthy to withstand the combination of long hours, and often mentally and physically challenging conditions
You will have strong customer service and experience developing a rapport with a broad range of individuals and groups. But more importantly, you will have a commitment to Intrepid’s responsible travel philosophy and share in our core values of integrity, innovation, fun, passion, growth, and responsibility.

What it’s like to be a leader with Intrepid:
We know everyone’s journey is different, we support an inclusive culture where our people, travellers, and partners can truly be themselves. We believe our team must reflect the diversity of our customers and the communities we visit, and we’re committed to ensuring a diverse workforce and encourage applications from people of all backgrounds.
Intrepid will offer you

Departures through the year of diverse itineraries to lead, including a hike, bike and kayak adventure, festival trips, family tours and foodie experiences
Travel to/from the trip included
Accommodation at the hotel where the guest stay (generally) & some meals included
 Access to e-learning platforms, comprehensive leader training & internal career opportunities
Travel discounts for you to experience Intrepid as a passenger
Recognition and celebration with awards nights more