We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!As a Shift Leader at our store, located in Birmingham, you... are the captain of our bakery – day or night! You understand what it takes to Own the Night (and beyond) by delivering the finest cookies to our fantastic fans. You will be able to predict the flow of business throughout your successful shift. Your ‘hands on’ leadership style will drive your team to engage with customers, bake the perfect product and ensure that each customer interaction should reflect our culture and vision. You will also take pride in knowing that your ability as a leading Insomniac delivers a fun and productive night for your store every night.
Some of our Sweet Perks

- Flexible work schedules – get work to work around you!
- £12.71 per hour
- Pension
- Holiday Pay
- Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
- Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
- 50% Employee Discount
- Employee assistance and wellness support
- Excellent training through the Cookie College
- Fun and exciting team environment
- Unrivalled culture and values – Work with the team not by yourself
- Enjoy a free cookie on every shift


What will I do as a Shift Leader?

- Provide incredible customer service and quality products to all our fans throughout their experience within our bakeries or at home
- Support store leadership by maintaining operations during your shift. Communicating all relevant information, monitoring production efficiency, coaching the team to ensure company standards and procedures, and assisting in the training and development of the Cookie Crew
- Lead-by-example and motivate others by living and breathing the Insomnia culture
- Prioritise and delegate tasks for each section. Bakery, cashier, packaging, and cleaning whilst leading the Cookie Crew from the front
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our fans and team whilst adhering to safe food handling practices
- Responsible for all financial systems on shift
- Recognition of the Cookie Crew with our values of:
- o   Dream Big
- o   We Are All Insomniacs
- o   Stay Hungry
- o   Baked To Perfection
- o   Do What’s Different
- o   Indulge In Life
- Coaching from the heart and tough love conversations to get the best from the Cookie Crew


Desired skills/experience

- At least 1 year of work experience as a leader within a customer service focused role
- Outstanding communication, time management, and people skills
- Engaging and supportive
- Detail focused
- Must be able to work nights, weekends, and holidays
- Legally eligible to work in the United Kingdom
- Must be 18 years or older

About us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"! more

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Cookie Crew for our brand new Marlton, NJ location! This new store opening will be located at 500 Route 73 S, Suite D15, Marlton, NJ 08053! As a member of the Cookie Crew, you are the ultimate Insomniac. Not only are you the point person at... the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!  Check out some of our content vids below to learn more:Who We Are!Insomnia Cookies TimelineCore Values SOME OF OUR SWEET COOKIE CREW PERKS:·         Flexible part-time work schedules·         Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) ·         Paid vacation and sick time off·         Pet insurance for your furry loved ones·         Interactive training & mentorship·         Job stability with a rapidly growing and reputable company·         Achievable growth/promotion opportunities·         You get to work in a fun, exciting team environment·         Employee discount and FREE COOKIES with every shift! WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?·         Promptly greet guests entering the store and take their orders according to procedure·         Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy·         Give each customer a warm experience with a smile in person & over the phone·         Bake our delicious cookies to perfection & a scoop of ice cream·         Ensure fast, warm, and correct delivery orders are packaged and sent out·         Handle cash and payments accurately and have no shortages or overages·         Cleaning, sanitizing, and maintaining the bakery DESIRED SKILLS & EXPERIENCE:·         At least 6 months of experience in a customer service focused role - preferred·         Personable, genuine, outgoing demeanor·         Customer service focused and a willingness to exceed guest expectations ·         Great communication, organizational and math skills·         Must be able to lift up to 40 lb boxes of product·         Must be 18 years or older to be employed·         Must be able to work nights, weekends and holidays·         Legally eligible to work in the United States more