The Senior Relationship Officer will manage and nurture high-value client relationships, ensuring client satisfaction and driving business growth by understanding client needs and providing tailored solutions.

Duties & Responsibilities


Client Relationship Management.
Client Acquisition.
Needs Assessment.
Product Knowledge.
Sales Support.
Customer Education.
Market... Research.
Networking


 Skills & Experience


Diploma/ Degree in a business-related field
Good communication and customer service skills
Good negotiation skills more

The Data Analyst will use data-driven approaches to assist in reshaping business operations, enhancing performance, and achieving the organization's transformation goals.

Duties & Responsibilities

Data Analysis & Reporting


Collect, clean, and analyze data from various sources, including internal systems, external databases, and business operations, to ensure continuous review and... updates of our strategy for competitiveness and relevance.
Create and maintain reports and dashboards to track key performance indicators (KPIs) related to portfolio performance, credit risk, and delinquency trends.
Provide regular, detailed analysis of business performance, highlighting areas of success and opportunities for improvement.
Develop and maintain forecasting models for key credit risk metrics, including PAR and provisioning requirements.
Apply advanced statistical methods to model portfolio risk and predict future credit losses.


Stakeholder Collaboration


Present analytical findings to key stakeholders, including senior management, in a clear and actionable manner.
Assist business units in defining data requirements and ensuring data accuracy for transformation initiatives.
Work with the Risk & Compliance team to align data-driven strategies with organizational goals.


Data Visualization & Presentation


Develop and present data visualizations (charts, graphs, dashboards) that simplify complex data and facilitate decision-making.
Ensure that key credit risk and business transformation metrics are easily accessible for stakeholders to track progress and outcomes.


Continuous Monitoring & Optimization


Monitor the performance of ongoing credit risk management initiatives and provide regular updates on progress.
Ensure that data used for portfolio risk assessment is continuously updated, accurate, and reliable.
Track portfolio quality indicators on a monthly, quarterly, and annual basis to assess changes in risk exposure.


Data Governance & Quality


Ensure that data used for credit risk assessment is accurate, complete, and compliant with organizational data governance policies.
Recommend improvements to data collection methods to ensure the data supports accurate decision-making.


Skills & Experience


Bachelor’s degree in Statistics, Economics, Finance, Mathematics, Data Science, or a related field.
3 to 5 years of work experience as a Data Analyst.
Certification in business intelligence tools (e.g., SQL, Tableau, Power BI, Python, Excel).
Experience in a microfinance or retail banking credit risk department is an advantage.
Problem Solving and Analytical Skills; Familiarity with business transformation methodologies, Lean, Six Sigma, or
Agile is an advantage with the ability to interpret complex data and present it clearly.
Attention to Detail; Precision in handling data and performing complex analysis to ensure high- quality outcomes.
Interpersonal Skills; Collaborative and able to work effectively with cross-functional teams.
Project Management Skills; Efficient organization and time-management skills.
Strategic Thinking: Ability to understand the broader goals of business transformation and align data analysis to drive success. more

Our client, an insurance company is hiring Insurance Team Leader to report to the Managing Director

Key responsibilities


Performance Management.
Customer Service Excellence.
Compliance & Risk Management.
Operational Efficiency.
Sales & Business Development.


Qualification


Diploma in Insurance (DIPCII)
Bachelor's degree in Actuarial Science, Business Administration,... Finance, or a related field is preferred.
Insurance and individual hands-on experience for over 3 years
At least 3 years as an insurance team leader 
Good communication and interpersonal skills Team leader/player more

Our client, an insurance company is hiring Insurance Team Leader to report to the Managing Director

Key responsibilities


Performance Management.
Customer Service Excellence.
Compliance & Risk Management.
Operational Efficiency.
Sales & Business Development.


Qualification


Diploma in Insurance (DIPCII)
Bachelor's degree in Actuarial Science, Business Administration,... Finance, or a related field is preferred.
Insurance and individual hands-on experience for over 3 years
At least 3 years as an insurance team leader 
Good communication and interpersonal skills Team leader/player more

​​​Our client, an insurance company is hiring a Trade Finance Officer

Key responsibilities


Transaction Processing & Efficiency. 
Business Growth & Revenue Generation. 
Risk & Compliance Management.
Customer Management


Qualification


Satisfaction & Relationship
A bachelor's degree in Finance, Banking business administration, Economics or a related field.
3-5 years of... experience as a trade finance officer
Strong knowledge of trade finance products and instruments.
Understanding of international trade laws and regulations.
Financial analysis and risk assessment capabilities.
Experience with trade finance software and digital platforms.. more

Our client, an insurance company is hiring Sales Agent to report to the Sales Team Leader

Key responsibilities


Loan Sales and Marketing.
Client Support.
Sales Target Achievement.
Market Research and Networking.
Compliance and Documentation.


Qualification


High school certificate, diploma or equivalent required.
Bachelor's degree in Business, Finance, or related field... preferred
1-2 years proven experience in sales or loan- related roles
Strong knowledge of financial products, especially loan products.
Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, etc.).
Knowledge of financial regulations and loan compliance standards is a plus. more

Our client, an insurance company is hiring Insurance Sales Agent

Key responsibilities


Sales and Lead Generation: 
Client Needs Assessment: 
Policy Management: 
Customer Service:


Qualification


Diploma in a business course.
Insurance Certificate of Proficiency (COP).
Proven experience in sales, with a focus on insurance or financial products.
Strong understanding of... insurance products, industry standards, and regulations.
Excellent communication, interpersonal, and negotiation skills. more

Our client, an insurance company is hiring Insurance Sales Agent

Key responsibilities


Sales and Lead Generation: 
Client Needs Assessment: 
Policy Management: 
Customer Service:


Qualification


Diploma in a business course.
Insurance Certificate of Proficiency (COP).
Proven experience in sales, with a focus on insurance or financial products.
Strong understanding of... insurance products, industry standards, and regulations.
Excellent communication, interpersonal, and negotiation skills. more

The job holder will combine administrative and bookkeeping duties, managing office tasks, financial records, and supporting financial processes for the business.

Duties & Responsibilities


Process Accounts Receivable transactions in accounting system.
Process Accounts Payable transactions in the accounting system—invoices and payments.
Reconcile and process employee expense... reimbursements and ensure that proper approvals have been obtained.
Assist in annual budget and financial audit processes.
General admin work


Skills & Experience


Bachelor’s degree in accounting or business administration, or equivalent business experience
A passionate, creative, open-minded, flexible, self-directed, team-oriented, and willing to learn from mistakes; results- driven, detail-oriented, organized, and responsible person.
Proficient use of excel
Experience in using Zoho is an added advantage
Strong organizational skills.
Consistently maintains a professional demeanor, appearance, and work environment.
Two to three years of progressive experience and responsibility in a bookkeeping and administration position. more

Description

Will be responsible for the development, performance, governance and administration of the insurance provisions for the organization to produce an efficient service and delivery solution, maximizing efficiency, performance and best value against pre-agreed targets.

Duties & Responsibilities

Team Leadership:


Supervise, coach, and develop a team of insurance professionals... to achieve key performance indicators (KPIs) in sales, service, and claims handling.
Monitor daily operations, ensuring efficient and smooth workflows.
Conduct regular team meetings to review performance, share updates, and provide ongoing support.
Address and resolve escalated customer issues or complaints.


Performance Management:


Set clear performance objectives for the team and track progress against targets.
Provide feedback, mentorship, and training to improve individual and team performance.
Develop and implement strategies to optimize team productivity and achieve sales/service goals.
Prepare and present performance reports to senior management.


Customer Service Excellence:


Ensure that all customer interactions, claims, or policy services are handled efficiently, adhering to quality standards and turnaround times.
Promote a customer-first approach and ensure team members consistently deliver excellent service.
Address complex or high-risk customer situations, offering timely solutions.


Compliance & Risk Management:


Ensure all team members comply with regulatory requirements, industry standards, and company policies.
Identify potential compliance risks and implement corrective actions to mitigate issues.
Keep up-to-date with changes in insurance regulations and ensure the team follows updated procedures.


Training & Development:


Identify skill gaps within the team and organize relevant training programs to enhance capabilities.
Conduct one-on-one sessions with team members to discuss performance, provide feedback, and plan development. • Encourage a culture of continuous learning and professional growth within the team.


Operational Efficiency:


Collaborate with other departments, including underwriting, claims, and customer support, to improve overall efficiency.
Help streamline processes and introduce best practices to enhance productivity and service levels.


Sales & Business Development:


Assist the team in developing strategies for cross-selling and up-selling insurance products.
Track and support individual and team sales initiatives to meet growth objectives.


Skills & Experience


Bachelor’s degree in Actuarial Science, Business Administration, Finance, or a related field is preferred.
Diploma in Insurance (DIPCII)
Knowledge and Skills Business management skills.
Insurance and individual hands-on experience for over 3 years.
At least 3 years experience as an insurance team leader.
Good communication and interpersonal skills Team leader/player more