As a Customer Service Representative at HotelOnline, youll be the face of our company and the first point of contact for both our valued guests and hotel partners. Youll play a critical role in ensuring their satisfaction and loyalty, and will have the opportunity to make a real impact on their experience.

Key Responsibilities;

Provide lightning-fast responses to customer inquiries via... phone, email, and chat
Handle customer complaints and resolve issues with ease, always exceeding their expectations
Keep detailed records of customer interactions and transactions to ensure a seamless experience
Quickly identify and escalate priority issues to the appropriate department or manager
Continuously provide feedback to management on customer service processes and suggest improvements
Stay ahead of the game by staying up-to-date with company products, services, and policies
Meet and exceed performance metrics, such as response time and customer satisfaction scores
Processing and communicating bookings to hotel partners
Supporting Hotel Partners on any issues they might be experiencing with hotel software or guests
Share potential leads to relevant departments to help drive business growth

Requirements

Ability to learn fast and multi-task
Customer service experience, with a background in the hotel or travel industry a plus
Excellent communication skills that are both written and verbal
Ability to handle even the toughest customer situations with empathy and professionalism
Strong problem-solving skills and a keen attention to detail
Ability to work independently and as part of a team
Bonus points for additional languages such as French more

We are looking for an organized and detail-oriented intern to join our team as an Onboarding Intern. In this role, you will be responsible for setting up and optimizing properties on various booking sites. This is a great opportunity for someone who is interested in building vast experience in the online travel space; from online distribution, to hotel system set up and implementation to... optimization for increased revenue.



Responsibilities

Property set up on various online booking sites
Property optimization
Hotel technology set up and optimization
Online profile optimization
Property QA
Research and CRM Management
Connecting online profiles to hotel system
Other tasks from various departments

Requirements

Eager to learn and work with various departments in the company.
Ability to multitask
Strong attention to detail
Self-directed and able to work without supervision
Energetic and eager to tackle new projects and ideas
Proficient computer skills
Ability and enthusiasm to learn fast more

Responsibilities

Prospect and qualify leads using sales skills
Follow up on leads to schedule appointments with potential clients
Conduct product demos and presentations to potential clients
Negotiate contracts and close deals like a pro
Meet or exceed sales targets and KPIs
Keep accurate records of sales activities and customer interactions

Requirements

Proven track record of... success in telesales or similar role
Excellent communication and interpersonal skills
Great with cold-calling and making outbound calls
Strong negotiating and closing skills
Ability to work independently and as part of a team
Self-motivated and results-driven
Experience in the hospitality industry is a plus more

Key Responsibilities

Assisting guests with their needs and finding solutions to any administration or guest problems.
Answering phone calls and responding to inquiries.
Supervising staff and ensuring their performance is up to the hotels standards.
versed with Different Hotel PMS, preferably Cloud Based
Assisting with paperwork and other administrative tasks as required.
Dealing with... concerns from other departments, such as food and maintenance.

Requirements



Qualifications and Requirements:

College diploma or university degree. (optional)
A team leader with excellent leadership and communication skills.
Knowledge of property management systems.
Creative problem-solving skills.
At least 3 years of experience in the hospitality industry.
Preferably aged 30 years and above.
Net Pay: 50,000 more

As a Customer Service Representative at HotelOnline, youll be the face of our company and the first point of contact for both our valued guests and hotel partners. Youll play a critical role in ensuring their satisfaction and loyalty, and will have the opportunity to make a real impact on their experience.



Key Responsibilities

Provide lightning-fast responses to customer inquiries via... phone, email, and chat
Handle customer complaints and resolve issues with ease, always exceeding their expectations
Keep detailed records of customer interactions and transactions to ensure a seamless experience
Quickly identify and escalate priority issues to the appropriate department or manager
Continuously provide feedback to management on customer service processes and suggest improvements
Stay ahead of the game by staying up-to-date with company products, services, and policies
Meet and exceed performance metrics, such as response time and customer satisfaction scores
Processing and communicating bookings to hotel partners
Supporting Hotel Partners on any issues they might be experiencing with hotel software or guests
Share potential leads to relevant departments to help drive business growth

Requirements

Ability to learn fast and multi-task
Customer service experience, with a background in the hotel or travel industry a plus
Excellent communication skills that are both written and verbal
Ability to handle even the toughest customer situations with empathy and professionalism
Strong problem-solving skills and a keen attention to detail
Ability to work independently and as part of a team
Bonus points for additional languages such as French more

Responsibilities

Generate leads and identify new business opportunities through various sales channels
Conduct sales presentations and negotiate contracts with potential clients
Maintain relationships with existing clients and up sell additional products and services
Meet and exceed sales targets on a monthly basis
Stay up-to-date on industry trends and competitor activities.
Use CRM... software to track and manage sales activity

Requirements

Sales experience, preferably in the hospitality or travel industry
Strong communication and presentation skills
Ability to work independently and as part of a team
Proficiency in English, both written and spoken
Experience with CRM software and Microsoft Office more