The Technical Content Writer will be responsible for creating clear, engaging content across our product lines. Ideal candidates should have strong writing and research skills, public health knowledge, and experience with SEO and digital content strategy.

Responsibilities


Translate complex technical information into clear and user-friendly documentation for various stakeholders.
Prepare... materials to support external communications with partners, government agencies, and public health stakeholders.
Develop and maintain user manuals, product guides, FAQs, and help center content for Helium Health’s products.
Optimize written content for SEO to improve online visibility and reach.
Create internal documentation to support onboarding, product training, and cross-functional collaboration.
Ensure all documentation adheres to Helium Health’s brand voice, writing standards, and formatting guidelines.
Implement version control, style consistency, and continuous improvement processes for documentation.


Requirements


Minimum of 3 years of experience in technical writing, preferably in SaaS, healthtech, Public Health environments.
Experience writing for technical, policy, and general audiences in the health or development sector.
Demonstrated ability to turn complex data into engaging stories and reports.
Strong knowledge of public health issues, systems, and terminology in Africa and/or emerging markets.
Familiarity with SEO content strategy and tools.
Proven ability to explain technical concepts/data to both technical and non-technical audiences.
Excellent written and verbal communication skills, including business and editorial writing.
Strong attention to detail, research skills, and a commitment to factual accuracy.
First degree in English, Communications, Technical Writing, Public Health or a related field. more

About the job


The Senior Growth & Collections Associate will be responsible for invoices and credit collection activities and executing a growth and expansion strategy across the private sector using Helium's suite of products.


Responsibilities:

Sales & Business Development


Execute winning sales and business development strategies for Helium in the Private Sector in order to... drive sales and boost revenue
Report and monitor performance against set targets. Identify and implement tactical measures to increase target sales across assigned segments of the Health Private Sector
Deliver proposals and presentations to new and existing customers towards creating new business opportunities to boost company revenue; present the product clearly and convincingly to stakeholders, overcome objections, and close sales
Work with the Marketing team and other unit members to craft winning pitches that present key selling points, features, and benefits while focusing on the customer's needs and expectations
Manage relationships with key stakeholders across various healthcare providers, payers, and patients in the Private Sector markets to boost business development activities
Work with designed guidelines and framework for capturing the customer's requirement to ensure that the appropriate solution for the customer is consistently presented
Collaborate with the Service Delivery Team and clearly communicate all expectations of customers to ensure that projects are managed to deliver on time and to specification


Collections Management


Create and implement strategies to increase the number of successful collections on outstanding debt
Coordinate collections activities across all relevant income streams. Ensure service and performance levels agreed between Helium Health and the partners are met
Manage the collection of outstanding cash invoices and credit invoices to minimize profit loss
Support the development of automated processes to enable efficient collections operations, by providing timely feedback to stakeholders with documented issues and concerns, assisting with any needed development to ensure deadlines are met
Support integration and training of other team members by sharing knowledge regarding documentation, processes, applications, reports, and tools where appropriate


Business Research and Analysis


Run reports and analyze data pertaining to revenue growth and collection activities and share with leadership as needed
Assist in the data gathering to assist leadership in evaluating any new requests from third-party organizations that wish to execute new or amended agreements involving changes to Revenue Sharing, Networking, or Sub-Transfer Agency agreements
Monitor the completion of any approved agreements including a review from legal, sending, tracking, and overseeing the execution of the agreements. Communicates agreement status to various levels of internal and external stakeholders
Gather information on market trends and data to aid the team's development of growth strategies
Engage in the research and analysis of consumer behaviors, products, market trends, culture, etc. and use the data to provide insight to improve the attractiveness of our product to potential and current customers


Requirements


Minimum 5 years cumulative experience in credit collections and sales management exceeding growth targets
Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
Experience in selling enterprise software; specific experience selling healthcare enterprise solutions is an added advantage
Resilient and result-driven, with great prospecting skills. Proven ability in developing strong relationships and partnerships with customers and relevant stakeholders
Ability to think creatively with an innovative mindset that is constantly looking for ways to improve things
Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations
A very good communicator. Strong presentation, listening, written and verbal skills
Digitally savvy and proficient in the use of Microsoft Office and work productivity tools
First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, Medical or any other related field. The equivalent of the same in working experience is also acceptable more

We are looking to hire Field Officers who will be responsible for overseeing field activities, ensuring that project objectives are met on the ground, and acting as the primary liaison between the project team and local communities
. The Field Officer will play a key role in ensuring that projects are executed efficiently, addressing local challenges, and fostering strong relationships with... stakeholders at the community and health levels.

Responsibilities:
Project Implementation

Oversee the roll-out and implementation of the digital technology project in designated areas, ensuring that all activities align with project goals and timelines.
Facilitate the deployment of the mobile application and USSD platform, ensuring that users understand and can access the tools effectively.
Organize and conduct community sensitization sessions to raise awareness about the project and the benefits of using the digital tools.

User Support and Training

Provide on-the-ground support to users, including training on how to use the mobile app and USSD platform.
Address user concerns, troubleshoot technical issues, and provide real-time assistance to ensure smooth operation of the digital tools.
Gather feedback from users to identify common challenges and work with the technical team to implement solutions.

Community Engagement

Act as the primary liaison between the project team and the community, ensuring clear communication and fostering trust.
Build and maintain strong relationships with community leaders, local organizations, and other stakeholders to encourage participation and support for the project.
Engage with community members to understand their needs and preferences regarding digital technology and incorporate their feedback into project activities.

Monitoring and Reporting

Provide regular updates to the project management team on field activities, user feedback, and any challenges encountered.
Assist in the preparation of detailed field reports, including analysis of data collected and recommendations for improvement.

Logistical Support

Coordinate logistics for field activities, including the distribution of materials, organizing training sessions, and managing schedules for field visits.
Ensure the efficient use of resources and maintain accurate records of materials distributed and activities conducted.

Quality Assurance

Ensure that all project activities, including training sessions and app deployment, meet the organization’s quality standards.
Identify and address any issues that may affect the quality or success of the project, working proactively with the project team to find solutions.

Compliance and Safety

Ensure that all field activities comply with organizational policies, local regulations, and data privacy standards.

Requirements:

Bachelor’s degree in public health, Nursing, Community Health, Social Sciences, or a related field.
Minimum of 2 years relevant experience in fieldwork, community engagement, training and implementing projects that involve digital technology
Strong technical skills, with the ability to troubleshoot issues and provide user support.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse communities.
Ability to work independently, manage multiple tasks, and adapt to changing circumstances.
Knowledge of data privacy standards and best practices.
Fluency in English and proficiency in local languages is an advantage.
Resident in the specific LGAs in Delta and Bayelsa States more

We are looking to hire a Public Health Analyst who will contribute to the execution of strategic partnerships with a range of key global health and public health partners across to fund the development and deployment of Helium Health’s solutions in markets we operate, particularly in West Africa and East Africa.

Responsibilities: 
Strategy & Donor Sourcing Operations

Prospect new... relationships and partnerships with public health-focused funders, foundation donors, trusts, and others.
Develop grant management tools and methodology to ensure accurate tracking of opportunities, reporting, and adjustments through the project life cycle.
Support in the identification and submission of proposals and bids toward public health funding partnerships for Helium Health. 
Contribute to the Company’s overall Corporate Strategy through the delivery of high-quality services to key stakeholders and partners.

Project/Programme Management 

Collaborate with the relevant teams (Product, Service Management, Project Management, Growth), on the development and implementation of Public Health programmes,
Ensure programs and services are delivered in a manner which is responsive to partner needs, putting in place mechanisms for gathering and acting upon customer feedback and insight.
Support the Public Health Specialist in liaising with partners to finalize project descriptions, budgets, work plans, and monitoring and evaluation plans. 
Respond to requests from donors for compliance information and respond to donor compliance questions as needed.
Support the monitoring and tracking of project activities by maintaining detailed records of progress against milestones, timelines, and deliverables.
Develop high quality first draft of reports and presentations. 
Maintain sound and up-to-date knowledge of the public health sector and draw on good practices for the benefit of the Company and its clients.
Contribute to the development of strategies for advancing the public health outlook and competencies of health facilities within the Helium Health Network.

Other Responsibilities

Liaise with the Admin and Procurement team to plan and execute all public health events 
Ensure all beneficiaries of public health projects sustain utilization of digital products where necessary using feedback 
Collate and manage all PH documentations needed for individual projects/ grants and ensure data security and timely submission 
Work with the Marketing & Communications team in implementing public health campaigns, community outreach events, and & other PR activities.

Requirements:

Minimum of 2 years relevant experience in implementing public health initiatives/projects.
Excellent communication and interpersonal skills and ability to engage a diverse range of stakeholders.
Exceptional fundraising and grant/proposal writing skills. Successful track record of identifying and successfully applying for relevant grants and funds from local, national, and international organizations.
Experience working with agencies aimed at improving health opportunities in Africa.
Programme development and implementation skills, budgeting and resource planning skills.
Excellent programme design skills working across a range of disciplines and strategic agendas.
Experience in working cooperatively with communities.
Willingness to work remotely in neighborhood venues and to travel to other locations as required for the role.
First degree or equivalent experience from a reputable institution. more

We are looking to hire a Monitoring, Evaluation, and Learning (MEL) Specialist who will play a critical role in enhancing the organization’s Public Health Unit’s capacity to measure and improve the impact of its programs and initiatives.
This role involves developing research outputs, monitoring project performance, and supporting the creation of evaluation frameworks.
The MEL Specialist will... also ensure effective knowledge dissemination and contribute to the continuous improvement of organizational practices.

Responsibilities: 
Research and Documentation

Develop and finalize high-quality research papers, policy briefs, and advocacy documents that inform program strategies and influence public health policy.
Identify suitable journals and platforms for the publication of research findings, ensuring that the organization’s work reaches relevant academic and professional audiences.

Project Monitoring

Monitor project indicators and metrics throughout the project lifecycle, from inception to completion, ensuring that all activities are aligned with the intended outcomes and objectives.
Conduct regular reviews and updates on project progress, identifying potential risks and recommending corrective actions as needed.

Impact Evaluation

Assist in the development and implementation of tools and methodologies for evaluating the impact of research and program initiatives.
Conduct comprehensive impact evaluations on all products and services developed within the organization, providing insights to improve future projects.

 M&E Framework Development

Support the design and development of Monitoring and Evaluation (M&E) frameworks, including theories of change, logic models, and results frameworks, for proposals and grant applications.
Collaborate with program teams to ensure that M&E frameworks are integrated into program design and implementation.

Data Management and Analysis

Ensure the timely collection, analysis, and reporting of data to support project monitoring and evaluation efforts.
Make relevant data and information readily available for use by the communications team, facilitating the creation of impactful reports and presentations.

Knowledge Sharing and Capacity Building

Facilitate knowledge sharing within the organization by documenting lessons learned and best practices from program implementation and evaluations.
Provide training and support to staff on M&E tools, methodologies, and best practices, building the organization’s capacity in monitoring and evaluation.

Stakeholder Engagement

Collaborate with internal and external stakeholders to align M&E activities with broader organizational goals and donor requirements.
Engage with partners, donors, and other key stakeholders to communicate findings and promote evidence-based decision-making.

Quality Assurance

Conduct quality assurance checks on M&E processes and outputs to ensure the accuracy, reliability, and validity of data and findings.
Continuously seek opportunities to improve M&E systems and processes, staying up-to-date with the latest trends and innovations in the field.

Requirements:

First degree in Public Health, Social Sciences, Statistics, or a related field and relevant certification in Monitoring, Evaluation, and Learning from a recognized institution.
Minimum 5 years relevant experience in monitoring, evaluation, and learning within the public health or development sector
Strong analytical skills with experience in developing M&E frameworks and conducting impact evaluations.
Proficiency in data analysis software and tools (e.g., SPSS, STATA, R).
Excellent communication skills, with a proven ability to write clear and impactful research papers, reports, and policy briefs.
Demonstrated ability to work collaboratively with diverse teams and stakeholders.
Willingness to work remotely in neighborhood venues and to travel to other locations as required for the role. more

As a Senior Product Manager specializing in health informatics and data products at Helium Health, you will play a pivotal role in overseeing the development and management of products within the data portfolio. Your primary responsibility will be to ensure the timely and aligned creation of products with Helium Health’s objectives. Leveraging market insights, customer feedback, and business... metrics, you will guide the software and engineering teams in building impactful data solutions.

Responsibilities:
Product Planning & Management

Make informed, data driven decisions through customer and market insights, product and business critical metrics, competitive pressures, technical capability, and internal initiatives.
Build the product story by understanding the landscape and Helium Health’s business goals
Lead the full product lifecycle – from requirements definition, to delivery, to end of life – collaborating with other teams across the company, including Engineering, Design, Support, Marketing, and Sales counterparts. 
Define and lead a detailed, rolling 4-quarter product roadmap.

Internal Leadership

Lead initiatives within the team and domain. 
Have a strong positive impact on the product management practice at Helium Health and seek opportunities to accept more product leadership responsibilities
Determine the right methods and process for new projects.
Improve efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm; consider the business impact, ROI, and other implications when making meaningful decisions.
Provide mentorship to Product Managers to help grow their skills, expertise & knowledge

Product Championship

Advise and enable teams across Helium Health; represent Helium Health as a product and domain specialist at industry events/conferences
Support education sessions.

Requirements: 

6-10 years’ experience in technical product management with a focus on data products and health informatics.
Project management certification and experience is a strong advantage.
Excellent written and verbal communication skills
Strong technically with a passion for design and usability
Ability to drive requirement definition and solution design sessions, while working closely with partners from across the entire organization and with developers
Ability to drive teams of diverse backgrounds to ship features on time.
Capability to identify technical impacts, recommend best-practice and/or alternate approaches, and provide timeline estimates.
An ability to articulate development status and challenges to both technical and non- technical audiences.
First degree in computer science, computer engineering, health informatics or a related technical field. The equivalent of the same in working experience is also acceptable.
This role is ideal for a seasoned Product Manager with a health informatics background and a strong focus on data products, adept at navigating complex technical landscapes and leading teams to deliver impactful solutions. more

We are looking to hire an experienced Data Analyst who will be responsible for developing easy-to-consume dashboards to streamline reporting, improve business processes, and drive decisions based on data.
S/he must be able to build datasets for analysis and present findings to an array of teams.

Responsibilities:

Build and manage dashboards for various stakeholders (both internal and... external) that will help drive key business decisions 
Collaborate with the Data Engineering team to maintain, evolve and extend existing data models 
Conduct ad hoc analysis  as well as the creation of scalable long term solutions  with the aim of Identifying, interpreting trends and patterns in complex data sets
Clean, aggregate, transform and analyze data from multiple data sources
Adopt simple business style writing to ensure that recipients and users can easily grasp the outcomes of all analysis performed.  
Assist with data collection and modeling for key initiatives 
Perform data profiling to identify  and report anomalies in large datasets
Provide feedback to product managers on efficient ways to model and collect data in software systems.

Requirement:

Minimum 3  years of proven work experience as a Data Analyst or Business Data Analyst
Bachelor’s Degree in Computer Science or equivalent work experience & analytical skills
Technical expertise in data models, database design, and data mining 
Strong visualization skills (Data storytelling) using any visualization tool such as PowerBI, Tableau, Mode, Metabase etc. 
Strong analytical skills with the ability to collect, analyze and disseminate a significant amount of information with strong attention to detail and accuracy
Proficiency in one or more programming languages especially Python and R 
Adept at SQL queries, report writing, and presenting findings
Ability to think creatively about solutions, including thinking about the best metrics to drive the business 
Strong verbal and written communication skills with a strong desire to collaborate with Engineers, product managers, and other stakeholders
Ability to communicate data insights to management in a clear and concise manner more

We are looking to hire a driven Operations and Strategy Manager to maximize our company’s operating capabilities.
The ideal candidate should have experience tracking business results, performing cost-benefit analyses and monitoring KPIs. Candidates must have experience in the same or similar role, creating systems managing all business operations and setting goals across the entire organization,... demonstrate great leadership skills, the ability to communicate the vision of the company across all levels and ensure that all business functions are in line with our strategic goals.

Responsibilities:
Operations

Work closely with internal and external stakeholders to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company
Support the implementation of work streams roles to ensure efficient implementation; ensure that deliverables are good quality and on time; ensure that business is on track.
Support the Head Operations and Strategy to establish and refine the operating rhythm of the business.
Performance Management - Lead the implementation of the company-wide business performance management process from the planning to the evaluation cycle. Coordinate and ensure timely completion of the quarterly  performance evaluation process.
Collaborate with management to review, edit, and refine internal processes and procedure maps; train and hold accountable all Unit team management/members to these internal processes.
Create opportunities for synergies across various business units to drive long term business growth sustainability.
Ensure the organization’s operations are compliant with appropriate regulations.

Monitoring & Reporting Metrics

Responsible for managing all operational metrics and generating reports on a monthly basis.
Collaborate with internal teams to identify relevant trends.
Designs and builds dashboards to present unit data in a clear and visually appealing manner.
Collaborate with cross-functional teams to implement strategies for improving performance.
Monitors progress against action plans and adjusts strategies as needed to achieve goals.
Manage executive-level reporting, including weekly, monthly, quarterly status reports.
Build dashboards, develop and track key KPIs across the teams to track strategic goals, milestones and accomplishments.

Value Creation

Conduct thorough research on global and regional business developments to identify emerging trends, market opportunities, and potential risks.
Utilize research findings to inform strategic decision-making for business continuity and growth.
Collaborate with cross-functional teams to develop and implement revenue realization strategies aligned with organizational goals.
Identify opportunities for value extraction from investors and strategic partners through effective negotiation, collaboration, and relationship management.
Act as a trusted advisor to the commercial team, offering strategic guidance and support in developing and rebaselining annual strategies (when required).
Provide expertise in analyzing market dynamics, competitive landscape, and customer insights to refine business strategies and goals.

Requirements

6 - 8  years’ experience in strategy, business operations management or technology. Consulting experience is a must.
Must be a creative thinker, well organized, and results oriented with a verifiable track record.
Ability to work with and assist executives and all levels of management to help the company define and deliver global strategy and objectives.
Strong analytical, problem solving, and critical thinking skills.
Business analytics, , Strategy, M&A, upstream, etc. industry experience is a plus
Strong presentation skills, extensive experience writing proposals, experience planning and execution related projects, and demonstrated project management skills and experience.
Accountability and collaborative skills with a high degree of ethical standards and integrity.
Good people management and conflict resolution skills.
First degree or equivalent experience from a reputable institution. more

We are looking to hire a Growth Associate (Helium Credit) who will be responsible for executing a growth strategy for Helium’s credit product in the Kenyan market. 
Responsibilities:
Sales & Marketing

Execute winning sales and marketing strategies for Helium Credit in the Kenyan market. Implement and evaluate initiatives towards acquiring customers across various target segments. Drive,... report and monitor performance against set targets.
Work with the Marketing team to present key selling points, features, and benefits while focusing on the clients' needs and expectations.
Provide detailed information to prospective users regarding the Helium product, features and prices, in an efficient and professional manner.
Close the deal. Deploy various selling and negotiation strategies to ensure that the deal is closed with a win-win for Helium and the client.
Develop credit awareness programs with market segment. Plan and attend relevant industry events and conferences to network on behalf of Helium Health.
Continually promote the Helium brand/services to ensure that Helium is top-of-mind for customers.

Credit Analysis

Develop collections methods that consistently lead to achieving or exceeding company financial goals.
Prepare reports concerning the status of the loan collection and uncollectible accounts.
Analyze delinquent loans, and determine when legal action must be taken, or collection agencies be utilized.

Networking and Stakeholder Management

Network and manage relationships with key stakeholders across various healthcare providers, payers, and patients and credit facilities in the Kenyan markets to boost business development activities.
Work with cross functional teams internally (legal, finance, product, design, data) and externally (finance and bank partners) to implement and optimize initiatives.

 Business Research and Analysis


Gather information on market trends and data to aid the team’s development of growth strategies. Engage in the research and analysis of consumer behaviors, products, market trends, culture etc. and use the data to provide insight to improve the attractiveness of our product to potential and current clients.


Requirement:

Sales / business development experience in credit banking / credit finance service provision.
Must have a deep  understanding of credit, banking and finance issues and extensive experience in the sector.
Experience selling tech solutions is an added advantage.
Resilient and result driven, with great prospecting skills.  
Ability to think strategically and creatively with an innovative mindset that is constantly looking for ways to improve things.
Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations.
A very good communicator. Strong presentation, listening, written and verbal skills.
Understanding of the healthtech space and the disruptive opportunities being created.
Digitally savvy and proficient in the use of Microsoft Office and work productivity tools.
First Degree in finance, accounting or a related field. more

We are looking to hire a Credit & Operations Senior Analyst who will be responsible for loan analysis, background research, finance data analysis, and decisioning.
Responsibilities:

Perform analysis to create a dynamic dataset of loan books, tracking approval and booking of loans within a positive TAT while ensuring the company’s budget and targets are met.
Develop business requirement... documents, credit policies, credit memos and other relevant risk management policies to guide the loan requirement process thereby lessening documentation without the projected risk of adverse effects on portfolio, in line with global best practices.
Scrutinize loan requests and verify all documents for authenticity and detection of fraud, adhering to credit policy guidelines.
Monitor loans for compliance and conduct research and evaluate how changes in macroeconomic environment (including competitor trends) impacts the performance of credit portfolios.
Monitor, observe, and report on trends and patterns which will improve the loan process.
Prepare periodic and annual reports concerning the status of loan collection and follow up on non-performing loans and ensure reporting and record keeping system, identifying defaulting demographics.
Analyze and interpret financial information of potential customers,
Complete loan application forms and submit them for approval.
Support development of automated processes to enable efficient collections operations.  
Collect and track various datasets and metrics across all the teams within HeliumCredit.
Collaborate with recovery and other relevant teams to address any issues of high nonperforming loans in the company portfolio.
Demonstrate service excellence. Any other related duties as required.

Requirement:

A minimum of 3 - 5 years of experience in banking, loan collection, and credit risk analysis
Bachelor’s Degree in Accounting, Business Management or any other related field is required
Excellent organizational, analytical and time-management skills.
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Strong stakeholder management and communication skills.
Excellent negotiation skills
Motivated self starter with the ability to work independently with purpose and accuracy in a fast-paced environment
High proficiency in all areas of Microsoft Office including Outlook, Word, Excel and PowerPoint more