A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and... administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.
- Assist patients in their queries and concerns.

- Collect patients' outstanding balance.

- Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.



2. Places outbound collection calls according to procedure and Departmental standards.
- Collect patients' outstanding balance.

- Assist patients in their billing queries and concerns.



3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

5. Team player being supportive of Department and Company goals and policies.

6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.

7. Other related duties may be assigned from time to time.

Qualifications and Requirements
- Preferably College Graduate or at least 2 years in college.

- Degrees and Courses related to Medical Field is a plus.

- Strong written and verbal communication skills.

- Ability to work effectively with minimal supervision.

- Ability to work with confidential information.

- Able to perform simple mathematical calculations.

- Detail oriented.

- Proficient in the use of email.

- Highly motivated self-starter.

- Organized, able to set priorities and meet deadlines.

- Dependable and reliable.

- Team player being supportive of Department and Company goals and policies.

- Must be flexible with schedule.

- At least 1 year call center experience related to Medical Accounts and Programs is a plus



Why Join Us?
- Fully remote role

- Competitive benefits: Insurance, lifestyle rewards & more

- Work with a passionate, global team making an impact in the utility industry



 more

Technical Service Representative
OBIX

Overview of the Role
OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team. In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems. This position reports to the Director of Customer... Service, Jim Spoden.

Responsibilities
- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.- Collaborate with clients to understand their technical requirements, constraints, and objectives.- Perform remote diagnostics and monitor the technical status of installations as needed.- Develop and maintain technical documentation, including user manuals and training materials.- Act as a subject matter expert for the software solution.

What We Can Offer
- Opportunity for challenging projects and professional growth- 3 weeks’ vacation and 5 personal days- Comprehensive benefit package- Lifestyle rewards- Flexible work options

Requirements
- Education in Information Technology, Computer Science, or a related field.- Experience in technical consulting, software implementation, or a related area.- Proven problem-solving and analytical skills, with keen attention to detail.- Proficiency in programming languages.- Excellent communication and interpersonal skills.- Understanding of software architecture, databases, networking, and web technologies.

What Would Make You Stand Out
- Experience with electronic health records (EHR) systems.- Familiarity with perinatal data systems or healthcare software solutions.- Certifications in relevant technical areas.

Perks of Working at Harris
- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.- Company-provided training and development.- Telework program.

About Us
OBIX, a business unit of Clinical Computer Systems, Inc. (CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals. Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs). Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows. OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care. As part of Harris Computer's healthcare vertical, OBIX remains dedicated to supporting obstetric professionals in delivering optimal outcomes for mothers and babies.
 more