Responsibilities for this role will include:


Lead and execute research projects focused on the role of AI and emerging technologies (e.g. mobile tech, IoT, GIS, blockchain) in advancing socioeconomic development and climate resilience in low- and middle-income countries (LMICs).
Define scope and methodology of research projects that respond to real-world challenges faced by innovators,... industry practitioners, and development actors, while aligning with the strategic objectives of funders and GSMA programmes.
Produce high-quality written outputs including policy reports, research briefs, slide decks, blogs, and case studies, ready for public dissemination and aligned with GSMA’s quality and editorial standards.
Monitor and analyse trends in emerging technologies for development to identify high-impact opportunities, innovations, and business models suitable for scaling across LMICs.
Collaborate with internal teams, including other M4D Insights, Innovation Fund, and the AI for Impact team, to ensure coherence across research agendas, messaging, and dissemination strategies.
Engage and coordinate with stakeholders across the ecosystem, including donors, mobile operators, startups, government agencies, NGOs, and multilateral institutions—to gather insights, validate findings, and amplify research relevance.
Identify and pursue opportunities to promote research through blogs, events (e.g. MWC Barcelona, M360 APAC, AI for Good), webinars, and thought leadership pieces.
Contribute to shaping the research agenda, proposing relevant themes, use cases, and strategic focus areas based on trends in digital development.


About You

The right candidate will be able to draw on a solid foundation of research and industry knowledge to produce thought leadership content. You will be excited to join a diverse team that shares a passion for the ways mobile and emerging technologies can empower people. You will have most or all of the following:


Excellent analytical skills, such as the ability to define research questions, devise analytical frameworks, analyse data and extract insights. 
Strong command over qualitative research methodologies. Knowledge and experience of quantitative research methodologies is desirable.
An understanding of AI and emerging technologies, the mobile industry and the international development sector, including a genuine interest in the commercial and social benefits presented by the adoption of AI, mobile and emerging technologies in low-and-middle income countries.
Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers.
Prior experience of managing externally commissioned research projects from end-to-end is desirable.
Demonstrated experience establishing and managing productive work relationships, at all levels, including C-level.
Fluent and compelling written and oral communications skills in English, including an ability to articulate complex issues in plain language. Knowledge of a second language (e.g. French) would be a plus.
A track record of delivering results both through individual contribution and through teams.
A proactive approach and a willingness to make suggestions and test new ideas. more

About the Role


You will work as part of the Connected Society and Connected Women Market Engagement teams to help cultivate and support a portfolio of mobile operators and partners interested in accelerating digital inclusion for the underserved. A core focus of this role will be to support actions by operators to address key digital inclusion barriers, including digital skills and... affordability among others. You will leverage GSMA assets, including our relevant insights and toolkits, such as the GSMA Mobile Internet Skills Training Toolkit.
You will be confident and informed in making recommendations for the team’s strategy and increasing the impact of our work, as well as providing strategic advisory support to the mobile industry and their partners. You will use your close relationships and clear understanding of the evolving business needs of mobile operators to inform the strategic direction of the team. You will stay up to speed with key advancements and opportunities for mobile industry stakeholders to drive digital inclusion for underserved communities, specifically understanding the impact of current initiatives to improve digital skills.
You will provide thought leadership by analysing market opportunities and contributing to the design of digital skills propositions alongside other interventions like handset affordability initiatives. You will create and deliver strategy workshops for operators, implement train-the-trainer sessions, and collaborate to guide the launch and scale of initiatives. Additionally, you will refine and develop helpful tools and resources, including technical support resources and digital skills training content, to support these efforts. You will also track and report on both the commercial and social outcomes of interventions.
We actively support cross-sector partnerships as a means to reach women and underserved population groups at scale. You will be responsible for stakeholder engagement, facilitating collaboration, and helping to drive our digital skills agenda. You will engage cross-functionally within mobile operator teams, helping to drive action.
You will have strong written, communication, and presentation skills in the English language, and preferably in French as well. You will apply your informed understanding of the initiatives underway to drive digital inclusion. You will collect and analyse trend data, document insights and learnings, and share your findings with the industry ecosystem through blog posts, case studies, and presentations.


About You

We welcome applications from professionals with the following demonstrated qualifications:


Strong commercial experience is a must have. This may be gained through working as a management consultant or within corporate strategy, business planning or marketing functions, ideally within the telecoms industry.
Strategic and analytical capabilities in understanding and assessing new business models, including experience identifying commercial opportunities and their potential impact when successfully scaled.
Interest and experience in operator strategies for driving inclusion of the underserved, specifically through digital skills or customer education campaigns. Ideally, you have experience in delivering or engaging with digital skills interventions aimed at underserved populations. Experience on initiatives to improve handset affordability is a plus.
Familiarity with reaching undeserved populations, such as women, rural, low-income or persons with disabilities, in low- and middle-income countries is a must have. Ideally this would be through experience in the mobile for development sector and/or working with mobile operators in emerging markets.
Experience working across cultures with globally dispersed teams.
Ability to work independently, self-motivated, entrepreneurial, and organised to deliver high-impact outputs.
Strong interpersonal, relationship-building and public speaking skills are a must have, in order to develop constructive relationships with diverse stakeholders with an emphasis on mobile network operators. Ideally candidates would have solid experience of C-suite level interactions.
Project management skills, fluent and compelling written and oral communication (English is essential), the ability to summarise insights and articulate concisely in both PowerPoint and other reports. Conscientious and creative with a can-do attitude, and capable of managing complex projects that may present unexpected challenges.
A professional working knowledge of French would be helpful for this role.
Excited to travel more

As the Market Engagement Manager, you will collaborate with mobile operators and their partners across Sub-Saharan Africa and Asia-Pacific to drive initiatives aimed improving the affordability and ownership of internet-enabled handsets for women, empowering them to meet their needs and support their livelihoods.

You will engage with operators and others in the mobile eco-system to shape their... strategies and approaches to handset affordability, helping to build scalable and impactful solutions for underserved populations, particularly women. Your work will build on the existing efforts of the Digital Inclusion team and ensure that operators are supported in addressing the device affordability barrier.

Key roles and responsibilities include the following:


Drive handset affordability initiatives with the telecom industry: Engage with mobile operators and key stakeholders to develop and advance strategies that improve device affordability for underserved populations (including device financing), with a particular focus on women. Provide direct support through strategic workshops and technical assistance, ensuring timely, high-quality execution and tracking impact to refine and scale initiatives in alignment with digital inclusion goals. Facilitate partnerships for enhanced impact where relevant.
Secure operator commitment for technical assistance and research projects: Engage mobile operators to secure their commitment to participate in technical assistance projects, such as qualitative research, design sprints, and program evaluations. Support operators in optimizing their handset affordability interventions through tailored insights and guidance.
Monitor trends and impact measurement: Stay informed about trends in digital inclusion and handset affordability, particularly in LMICs and for women. Help to measure and evaluate the impact of affordability initiatives and use data-driven insights to guide further efforts and improve outcomes.
Collaborate with the insights team: Work closely with the insights team to shape thought leadership on handset affordability and deliver data-driven strategic advisory for operators and other stakeholders. Help translate insights from operator engagements into actionable recommendations, contributing to industry best practices and publications.
Share insights across the ecosystem: Collaborate with the insights team to document and share findings from operator engagements, disseminating key learnings and actionable insights to the wider mobile and development ecosystem.


About You

The right candidate will bring experience and understanding of how to drive digital inclusion or underserved populations in low-and middle-income countries at scale. This includes having both strong commercial experience and an understanding of approaches to increasing handset affordability with a gender lens. You will be excited to join a diverse team that shares a passion for the ways mobile technology can empower underserved populations in low- and middle-income countries, especially women. 

You must have the right to work in the UK.

Capabilities


Commercial expertise: Commercial experience, with a strong understanding of the telecom sector and mobile for development initiatives. Experience in strategy, consulting, or telecom business is highly desirable.
Expertise in handset affordability and barriers to access: Knowledge and understanding of approaches to improving handset affordability and/or consumer credit, with a strong understanding of the broader challenges facing underserved populations in LMICs—particularly women—in accessing and using mobile phones. Knowledge of holistic approaches that address additional barriers such as digital skills, safety and security, relevance, and access is highly desirable.
Strategic and analytical skills: Proven ability to develop and implement actionable strategies with measurable impact, particularly in the mobile sector. Skilled in recognizing commercially viable approaches that drive social impact and able to adjust tactics to keep operator partners aligned with project goals.
Experience in LMICs with underserved populations, ideally with a focus on women: Experience working with underserved communities in LMICs, particularly in Sub-Saharan Africa or Asia-Pacific. Background in mobile for development or development contexts is a plus.
Exceptional communication and advocacy skills: Strong written and verbal communication skills with an emphasis on influencing and persuading stakeholders. Capable of communicating complex ideas clearly and convincingly to diverse audiences to maintain commitment and focus from operator partners.
Tenacious relationship-building and influence: Demonstrated ability to build and sustain strong relationships with key stakeholders, especially with mobile operators who may have competing priorities. Able to effectively engage and influence operators both virtually and in-person, maintaining momentum and alignment on key initiatives.
Global perspective and cultural sensitivity: Ability to work effectively in a global, cross-cultural environment, with strong collaboration skills across diverse teams.
Project management and execution: Strong project management skills with the ability to work independently. Demonstrated ability to manage multiple projects, including workshops, events, meetings with various partners and stakeholders. A proactive, solutions-oriented mindset is essential for driving impactful initiatives. more

As a Lead Analyst for Sub-Saharan Africa, you will be GSMA Intelligence’s expert and first point of contact for insights across a range of topics in the region, including operator strategy and performance, 4G/5G deployments and 2G/3G sunsets, AI and other emerging technologies, satellites and fixed telecoms networks, digital content and services, climate and sustainability, digital policy and... regulations, and the socio-economic impact of mobile technologies.
You will track key developments across the entire digital ecosystem in your region and work closely with the regional team, key ecosystem players, and GSMA Intelligence colleagues to derive insights and articulate their implications for the telecoms industry. These insights will be disseminated through thought-leading reports (long-form and short-form), presentations, and other formats with internal and external stakeholders. You will also maintain existing relationships and develop new ones with industry players, including mobile operators, vendors, international organisations and regulators, and leverage analyst briefings, one-to-one meetings, and industry events, to draw insights and identify opportunities for collaboration.
You will actively engage with the GSMA Sub-Saharan Africa team and other GSMA departments based in the region and elsewhere to understand their advocacy priorities and propose suitable research products to support their activities, aligning with overarching GSMA Intelligence goals. This will involve identifying potential consulting projects for GSMA Intelligence and developing proposals and work plans for their delivery.
You will collaborate with key members of the wider GSMA Intelligence team, including the Data Forecasting, External Consulting, and Sales teams, to drive synergies and teamwork. Much of this collaboration will happen remotely with colleagues based in London, Delhi, and other locations. As such, some flexibility may be required to accommodate multiple time zones.


About You


You will have extensive experience working as a consultant or analyst in a recognised consultancy, a strategy or research department of a digital ecosystem player, international organisation, think tank, or a government agency.
You will have demonstrable knowledge of telecoms industry dynamics and will be familiar with major trends shaping the global digital ecosystem, including technology evolution and customer behaviour.
You will also have a solid understanding of the telecoms business, technology, and policy landscapes in Sub-Saharan Africa and can analyse the impact of various developments on the mobile and broader telecoms sector.
You will have fluent and compelling written and oral communications skills in English, and the ability to deliver insights independently.
You will be a confident communicator, able to discuss research insights with internal colleagues and present same to external stakeholders at industry events and other forums.
As this is a generalist role, you will be willing to develop expertise across multiple topics in the telecoms industry.
You will have strong qualitative and quantitative research skills, as well as a proven track record in developing high-quality written output.
You will have a proven track record of building and maintaining relationships with industry players to gather insights through briefings and meetings.
You will enjoy working within a team environment and be able to build networks with key individuals to support your role but also possess the self-discipline to work independently to meet targets.
You will have excellent cultural awareness and the capability to work with globally dispersed teams. more

As the Market Engagement Manager, you will collaborate with mobile operators and their partners across Sub-Saharan Africa and Asia-Pacific to drive initiatives aimed improving the affordability and ownership of internet-enabled handsets for women, empowering them to meet their needs and support their livelihoods.

You will engage with operators and others in the mobile eco-system to shape their... strategies and approaches to handset affordability, helping to build scalable and impactful solutions for underserved populations, particularly women. Your work will build on the existing efforts of the Digital Inclusion team and ensure that operators are supported in addressing the device affordability barrier.

Key roles and responsibilities include the following:


Drive handset affordability initiatives with the telecom industry: Engage with mobile operators and key stakeholders to develop and advance strategies that improve device affordability for underserved populations (including device financing), with a particular focus on women. Provide direct support through strategic workshops and technical assistance, ensuring timely, high-quality execution and tracking impact to refine and scale initiatives in alignment with digital inclusion goals. Facilitate partnerships for enhanced impact where relevant.
Secure operator commitment for technical assistance and research projects: Engage mobile operators to secure their commitment to participate in technical assistance projects, such as qualitative research, design sprints, and program evaluations. Support operators in optimizing their handset affordability interventions through tailored insights and guidance.
Monitor trends and impact measurement: Stay informed about trends in digital inclusion and handset affordability, particularly in LMICs and for women. Help to measure and evaluate the impact of affordability initiatives and use data-driven insights to guide further efforts and improve outcomes.
Collaborate with the insights team: Work closely with the insights team to shape thought leadership on handset affordability and deliver data-driven strategic advisory for operators and other stakeholders. Help translate insights from operator engagements into actionable recommendations, contributing to industry best practices and publications.
Share insights across the ecosystem: Collaborate with the insights team to document and share findings from operator engagements, disseminating key learnings and actionable insights to the wider mobile and development ecosystem.


About You

The right candidate will bring experience and understanding of how to drive digital inclusion or underserved populations in low-and middle-income countries at scale. This includes having both strong commercial experience and an understanding of approaches to increasing handset affordability with a gender lens. You will be excited to join a diverse team that shares a passion for the ways mobile technology can empower underserved populations in low- and middle-income countries, especially women. 

You must have the right to work in the UK. more

About The Role

You will work as part of the Connected Women and Connected Society Market Engagement teams to drive forward market engagements in Africa, helping cultivate and support a portfolio of mobile operators and partners across Africa who are interested in closing the gender gap in mobile internet and mobile money, and/or driving mobile internet adoption and use to the underserved more... generally, including women, rural populations and persons with disabilities.

Key Roles And Responsibilities Include The Following

Make recommendations for the strategic direction for the Connected Women and Connected Society Market Engagement team in Africa and taking a leading role in ensuring the delivery of that strategy. You will also input to the strategic direction of the Connected Women and Connected Society teams as a whole, based on your close relationships and clear understanding of mobile operator’s changing business needs.
Support a portfolio of mobile operators and other partners across Africa who are interested in closing the gender gap in mobile internet and mobile money, and/or driving mobile internet adoption and use to the underserved more generally, including rural populations and persons with disabilities.
Provide thought leadership, analysing market opportunities, inputting to the design of (but not limited to) mobile internet and mobile money propositions, as well as handset affordability and digital skills initiatives.
Create and deliver strategy workshops for operators; support the launch and scale of existing initiatives and tracking and reporting on both commercial and social outcomes.
Engaging and managing relevant stakeholders in Africa including engaging cross functionally within mobile operator teams, helping to drive action.
Keeping up to speed with trend data and the barriers and opportunities for driving digital inclusion for underserved communities in Africa as well as a more granular view of the impact of current initiatives to close the gaps and use this in your work.
Document insights and learnings and share your findings with the industry ecosystem. This will include collaborating with the insights team to generate insights from mobile operator and other partner engagements, and disseminate these through presentations, case studies, toolkits, blogs, events and meetings with relevant stakeholders.

About You

We welcome applications from professionals with the following demonstrated qualifications:

Very strong commercial experience is a must have. This may be gained through working as a management consultant or within corporate strategy, business planning or marketing functions, ideally within (or for) the telecoms industry.
Strategic and analytical capabilities in understanding and assessing new business models, including experience identifying commercial opportunities and their potential impact when successfully scaled.
Familiarity with reaching undeserved populations, including women, in low- and middle-income countries is a must have. Ideally this would be through experience in the mobile for development sector and/or working with mobile operators in emerging markets
Strong and compelling written and oral communication skills in the English language are essential, with the ability to express complex or commercial issues articulately, concisely and persuasively.
Strong interpersonal, relationship-building and public speaking skills, in order to develop constructive relationships with diverse stakeholders with an emphasis on mobile network operators. Ideally candidates would have solid experience of C-suite level interactions.
Experience working with a team across cultures and globally dispersed.
Strong project management skills, ability to work independently, self-motivated, entrepreneurial and organised to deliver high impact outputs. Conscientious and creative with a can-do attitude. more

You will work as part of the WiDEF teams to support the scale up of evidence-based solutions to effectively close the gender digital divide in Africa.

Key Roles And Responsibilities Include The Following

Supporting the management and implementation of rounds to support for potential partners interested in driving equitable digital inclusion.
Supporting a portfolio of partners across Africa... interested in driving digital inclusion for women and addressing the gender digital divide. This will include managing and delivering technical assistance and advisory support to organisations being supported by the programme to help drive impactful in-country actions. This includes:

Ensuring effective contracting and management of packages of technical assistance and provisioning strategic advisory support.
Providing thought leadership, analysing market opportunities, inputting to the design and delivery of propositions, creating and delivering strategy workshops for partners, and tracking both commercial and social outcomes.


Generating and sharing key insights which drive increased awareness and action among stakeholders as well as supporting knowledge exchange between partners. This includes documenting insights and learnings and sharing your findings with the industry ecosystem through presentations, case studies, toolkits, blogs, events and meetings with relevant stakeholders.
Engaging and managing relevant stakeholders in Africa, helping to drive action.

About You

We welcome applications from professionals with the following demonstrated qualifications:

Very strong commercial experience is a must have. This may be gained through working as a management consultant or within corporate strategy, business planning or marketing functions, ideally within (or for) private sector in the digital sector.
Strategic and analytical capabilities in understanding and assessing new business models, including experience identifying commercial opportunities and their potential impact when successfully scaled.
Familiarity with reaching underserved populations, including women, in low- and middle-income countries is a must have. Ideally this would be through experience in digital and/or working with in emerging markets
Strong and compelling written and oral communication skills in the English language are essential, with the ability to express complex or commercial issues articulately, concisely and persuasively.
Strong interpersonal, relationship-building and public speaking skills, in order to develop constructive relationships with diverse stakeholders with an emphasis on mobile network operators. Ideally candidates would have solid experience of C-suite level interactions.
Experience working with a team across cultures and globally dispersed.
Strong project management skills, ability to work independently, self-motivated, entrepreneurial and organised to deliver high impact outputs. Conscientious and creative with a can-do attitude.
Existing authorisation to work in Kenya
This is a Fixed Term Contract until March 2028 more

About the Role

The Public Policy & Advocacy Director, Mobile Money is responsible for managing a team of regulatory, policy and advocacy professionals to deliver necessary support to GSMA members and reshape the financial services landscape globally. You will work alongside a global, high-performing, and multi-cultural team.
The Director will be at the forefront of debates about how to... regulate new technologies, stimulate innovation, and extend financial services to people in low- and middle-income countries. He/she will need to be agile, responding to policy and regulatory threats swiftly and urgently. The role requires someone comfortable engaging in dialog with high-level professionals and speaking publicly to a broad network of public and private sector actors, including international aid organisations, mobile operators, policy makers, regulators, and fintech companies.

Responsibilities for this role will span the entire breadth of the programme's policy, regulatory and advocacy activities, including, but not limited to:

Define the team’s strategic approach towards its objectives and lead the annual business planning exercise to define team objectives and KPIs
Oversee the maintenance, upkeep, and adoption of key assets including the Mobile Money Regulatory Index and Mobile Money Certification
Drive a targeted engagement strategy to advance GSMA’s position in the industry with a wide stakeholder base, including regulatory and policy decision makers, mobile money provider executives, bi- and multi-lateral organisations (e.g. AFI and MEFMI), etc.
Build and manage relationships with operators and other key stakeholders across the industry in order to identify strategic opportunities to provide support and develop initiatives that align with the programme’s core objectives
Lead regular policy working groups with key members
Work together with the programme’s MEL Manager to instil a culture of engagement tracking and monitoring to easily identify historical and on-going engagements while monitoring long-term impact
Identify new regulatory trends, policy innovations and developments to inform a strong research agenda within the team, overseeing market research and analysis, evaluation of regulatory trends, policy innovations and carrying out high level regulatory impact assessments
Shape global policy issues through written submissions and sustained engagement with global standards setting groups and/or policy and regulatory institutions
Synthesise key policy and regulatory messages, supporting the industry position and driving financial inclusion, for the M4D leadership and wider team to ensure aligned messaging
Disseminate industry positions and resources at relevant GSMA events as well as external regional or global events, positioning the Mobile Money programme as a thought-leader within the industry
Coordinate closely with other GSMA M4D teams and GSMA Regional teams to ensure a coordinated approach to all our work

About You

You will have a strong foundation of the mobile money industry and a clear understanding of the policy and regulatory landscape across low- and middle-income countries as it relates to this sector.  You actively stay up to date on current trends and decisions that affect the mobile money industry, with a proactive and solutions-oriented attitude to support industry players in addressing key challenges in their markets.  You are comfortable engaging stakeholders, communicate effectively, and rapidly adapt to different cultures.

We welcome applications from individuals who have the following demonstrated qualifications and skills:

You are a strategic thinker with the ability to define a strategy to deliver on key objectives and have the capacity to disseminate and implement this strategy through a team
You have a good understanding of mobile money and the existing financial services landscape for the underserved across low- and middle-income countries and familiarity with the relevant policy and regulatory context in key markets
You have demonstratable experience in a regulatory function in the telecom or financial sector with additional advocacy experience a plus
You have experience analysing the business impact of policy and regulatory decisions on the mobile money sector and in designing advocacy campaigns to affect that impact
You have proven market research and analytical skills, especially the ability to predict and/or assess commercial and economic implications of public policy decisions
You are able to express complex technical, commercial and policy and regulatory issues in plain language
You have excellent relationship management skills, are comfortable engaging at the executive and ministerial level, and can manage a diverse set of stakeholders effectively
You understand the need for, and value of tracking long-term engagements and have experience in doing so
You are comfortable working in a matrixed structure, with the need to positively influence peers and support cross functional collaboration across the GSMA
You have the ability to handle pressing deadlines, ambiguity and competing priorities
You have excellent cultural awareness and the capability to work with globally dispersed teams
You have experience managing a team, proving the ability to deliver on priority activities through a high-performing team
English language fluency required; French language fluency desired more

About the Role
The Public Policy & Advocacy Director, Mobile Money is responsible for managing a team of regulatory, policy and advocacy professionals to deliver necessary support to GSMA members and reshape the financial services landscape globally. You will work alongside a global, high-performing, and multi-cultural team.
The Director will be at the forefront of debates about how to regulate... new technologies, stimulate innovation, and extend financial services to people in low- and middle-income countries. He/she will need to be agile, responding to policy and regulatory threats swiftly and urgently. The role requires someone comfortable engaging in dialog with high-level professionals and speaking publicly to a broad network of public and private sector actors, including international aid organisations, mobile operators, policy makers, regulators, and fintech companies.
Responsibilities for this role will span the entire breadth of the programme's policy, regulatory and advocacy activities, including, but not limited to:

Define the team’s strategic approach towards its objectives and lead the annual business planning exercise to define team objectives and KPIs
Oversee the maintenance, upkeep, and adoption of key assets including the Mobile Money Regulatory Index and Mobile Money Certification
Drive a targeted engagement strategy to advance GSMA’s position in the industry with a wide stakeholder base, including regulatory and policy decision makers, mobile money provider executives, bi- and multi-lateral organisations (e.g. AFI and MEFMI), etc.
Build and manage relationships with operators and other key stakeholders across the industry in order to identify strategic opportunities to provide support and develop initiatives that align with the programme’s core objectives
Lead regular policy working groups with key members
Work together with the programme’s MEL Manager to instil a culture of engagement tracking and monitoring to easily identify historical and on-going engagements while monitoring long-term impact
Identify new regulatory trends, policy innovations and developments to inform a strong research agenda within the team, overseeing market research and analysis, evaluation of regulatory trends, policy innovations and carrying out high level regulatory impact assessments
Shape global policy issues through written submissions and sustained engagement with global standards setting groups and/or policy and regulatory institutions
Synthesise key policy and regulatory messages, supporting the industry position and driving financial inclusion, for the M4D leadership and wider team to ensure aligned messaging
Disseminate industry positions and resources at relevant GSMA events as well as external regional or global events, positioning the Mobile Money programme as a thought-leader within the industry
Coordinate closely with other GSMA M4D teams and GSMA Regional teams to ensure a coordinated approach to all our work

About You
You will have a strong foundation of the mobile money industry and a clear understanding of the policy and regulatory landscape across low- and middle-income countries as it relates to this sector.  You actively stay up to date on current trends and decisions that affect the mobile money industry, with a proactive and solutions-oriented attitude to support industry players in addressing key challenges in their markets.  You are comfortable engaging stakeholders, communicate effectively, and rapidly adapt to different cultures.



We welcome applications from individuals who have the following demonstrated qualifications and skills:

You are a strategic thinker with the ability to define a strategy to deliver on key objectives and have the capacity to disseminate and implement this strategy through a team
You have a good understanding of mobile money and the existing financial services landscape for the underserved across low- and middle-income countries and familiarity with the relevant policy and regulatory context in key markets
You have demonstratable experience in a regulatory function in the telecom or financial sector with additional advocacy experience a plus
You have experience analysing the business impact of policy and regulatory decisions on the mobile money sector and in designing advocacy campaigns to affect that impact
You have proven market research and analytical skills, especially the ability to predict and/or assess commercial and economic implications of public policy decisions
You are able to express complex technical, commercial and policy and regulatory issues in plain language
You have excellent relationship management skills, are comfortable engaging at the executive and ministerial level, and can manage a diverse set of stakeholders effectively
You understand the need for, and value of tracking long-term engagements and have experience in doing so
You are comfortable working in a matrixed structure, with the need to positively influence peers and support cross functional collaboration across the GSMA
You have the ability to handle pressing deadlines, ambiguity and competing priorities
You have excellent cultural awareness and the capability to work with globally dispersed teams
You have experience managing a team, proving the ability to deliver on priority activities through a high-performing team
English language fluency required; French language fluency desired more

About the Role

The Senior Insights and Market Engagement Manager will support mobile operators to better reach women micro-entrepreneurs and shape and deliver frontier research on the digital and financial inclusion of women micro-entrepreneurs in Africa, understanding their needs and the barriers they face to using mobile technology and opportunities for addressing them. You will shape... experimental testing and evaluation to inform the design and delivery of initiatives by mobile operators to meet the needs of women micro-entrepreneurs. Bringing together quantitative and qualitative research, you will share actionable insights that can help mobile operators identify commercially sustainable and socially impactful actions to better reach and support female micro-entrepreneurs.
The Senior Insights and Market Engagement Manager will also produce and present research syntheses, and briefs on key topics related to mobile and digital access and how it benefits women’s economic empowerment, plus support convening and knowledge sharing among key stakeholders.

Key roles and responsibilities include: 

Lead Connected Women’s research on addressing the mobile gender gap among micro-entrepreneurs in Africa; understanding the barriers women micro-entrepreneurs face and how their needs can be met.
Manage experimental testing and evaluation, with third parties, to identify scalable approaches to increasing uptake and use of mobile products and services by women micro-entrepreneurs in key African markets.
Pro-actively engage with and manage the relationships with selected mobile operators and support commercially sustainable approaches to scaling the digital and financial inclusion of women micro-entrepreneurs.
Engage with mobile operators and other relevant internal and external stakeholders to gather needs prior to research, disseminate learnings and make actionable recommendations.
Synthesise and disseminate key findings and recommendations through written reports, case studies and virtual or in-person workshops with relevant stakeholders, clearly communicated and ensuring the findings are tailored to the target audience.
Work effectively with other members of the Connected Women team as well as across the GSMA, including other Mobile for Development programmes such as the Mobile Money Team, to shape insights.
Contribute to shaping the digital and financial inclusion agenda for female micro-entrepreneurs, to ensure the programme delivers value to the industry and achieves its targets.

About You

The right candidate will be able to draw on a solid foundation of research, mobile industry knowledge and stakeholder management to produce compelling and persuasive thought leadership content. You will be excited to join a diverse team that shares a passion for the ways mobile technology and frontier tech can empower people, especially women. You must have the right to work in the UK.

You will have most or all of the following:
Essential 

Experience of driving digital and financial inclusion for women in low- and middle-income countries including understanding the commercial and social opportunities this presents.
Excellent strategic and analytical skills, including the ability to isolate and translate problems/research requirements into analytical frameworks, while also identifying commercial opportunities and their potential impact. 
Demonstrated experience in both qualitative and quantitative research methods including analysis and familiarity with experimental research and evaluation approaches and managing suppliers.
Prior experience of managing externally commissioned research projects from end-to-end.
Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your manager.
Demonstrated experience in establishing and managing (often remote) productive work relationship with external stakeholders at all levels, including C-level, across a range of geographies.
Fluent and compelling written and oral communications skills in English, including an ability to articulate often complex issues in plain language, without losing the important points.
Ability to present persuasively and negotiate programmatic actions with key stakeholders.
A self-starter, highly motivated to develop initiatives and drive through to completion who is able to work independently with an entrepreneurial, creative, can-do orientation.

Desirable                                                                                                           

Strong commercial experience working with or for the private sector including in the mobile industry. 
Experience in technology solutions to empower women entrepreneurs.
Knowledge of key gender issues and the barriers that women in low- and middle-income countries face to participating equally in the digital economy more