Job DetailsJob Location: Grand Island, NE 68803Job Summary:

As an Interpreter at Grand Island Clinic, you will provide language interpretation services to assist in communication between clinic staff and patients with limited English proficiency. This position plays a vital role in ensuring accurate, clear, and culturally sensitive communication during patient visits across all departments,... including Obstetrics (OB), Pediatrics (PEDS), and Family Medicine. In addition to in-person interpretation, you will assist with answering patient phone calls and responding to voicemails. The Interpreter helps support access to care and patient understanding while contributing to a welcoming and inclusive environment.

 

Supervisory Responsibilities:


- None



 

Essential Job Functions:


- Provide accurate and confidential interpretation services for patients and clinic staff in a variety of settings including OB, PEDS, Family Medicine, and other departments as needed.

- Interpret during medical appointments, procedures, follow-up visits, and patient education sessions.

- Assist with incoming patient phone calls and respond to voicemails in both English and the required language(s).

- Facilitate clear communication between providers and patients, ensuring that information is accurately conveyed and understood.

- Maintain patient confidentiality and adhere to HIPAA regulations at all times.

- Support front office and clinical staff with communication needs for scheduling, registration, and care coordination.

- Document interpretation encounters as required by clinic protocols.

- Demonstrate cultural sensitivity and respect for diverse populations.

- Provide interpretation services both in person and by phone as needed throughout the day.

- Collaborate with care teams to ensure a positive and respectful experience for all patients.

- Participate in training or meetings related to language access services, patient services procedures, or compliance.

- Perform other duties as assigned.



QualificationsRequired Skills/Abilities:


- Proficiency in both English and the target language(s); ability to interpret medical terminology accurately.

- Strong communication and interpersonal skills with patients and healthcare staff.

- Knowledge of professional interpretation standards and confidentiality practices.

- Ability to work in a fast-paced clinical setting while maintaining professionalism.

- Strong customer service and problem-solving skills.

- Ability to remain neutral, unbiased, and culturally sensitive during interpretation.

- Basic proficiency with computer systems, phones, and voicemail systems.

- Ability to manage multiple tasks and prioritize effectively.



 

Education and Experience Requirements:


- High school diploma or equivalent required.

- Completion of medical interpreter training or certification preferred.

- Minimum of one (1) year of experience providing interpretation services in a healthcare or customer service setting preferred.

- Familiarity with medical terminology, procedures, and clinic workflows is a plus.

- Bilingual or multilingual fluency required, with Spanish being preferred.



 

Physical Demands:


- Prolonged periods of walking and standing throughout the clinic.

- Ability to sit at a workstation and answer phones or return calls as needed.

- Manual dexterity for computer and telephone use.

- Ability to hear and speak clearly in both languages for extended periods.

- Occasional lifting of up to 20 pounds for supplies or materials.


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