Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!Serve Those Who Served.Goodwill Southern California is proud to support veterans and their families through career... development and employment programs. We’re hiring a WCD Veterans Specialist to empower veterans and military family members as they transition to civilian careers and achieve long-term success.What You’ll Do: • Provide individualized case management and employment counseling to veterans and eligible family members. • Conduct needs assessments, develop tailored employment plans, and connect participants to training and resources. • Facilitate workshops on resume writing, interviewing, and workplace readiness. • Build partnerships with employers, veteran service organizations, and community agencies. • Maintain accurate records and ensure program compliance with funder and organizational standards.What You Bring: • Must be a U.S. military veteran or immediate family member (spouse, parent, sibling, or child). • High school diploma or GED required; 1–2 years of career counseling or case management experience. • Experience supporting individuals with barriers to employment. • Strong interpersonal, organizational, and communication skills. • Non-profit and/or veteran-service experience preferred; bilingual (Spanish/English) a plus.Make a difference every day by helping veterans build careers, stability, and a renewed sense of purpose.Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfGoodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.Equal Employment OpportunityGoodwill is committed to a policy of equal employment opportunity for applicants and employees.Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.Nondiscrimination on the Basis of DisabilitiesIn furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. more

Job DetailsJob Location: Taft Store - Taft, CA 93268Position Type: Full TimeSalary Range: $19.25 - $19.25 HourlyGoodwill employees are expected to represent the highest standards of behavior and job performance by:  1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and... Values.

 

MISSION:  Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.

 

VISION:  Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

 

VALUES:  Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity

 

SUPERVISION RECEIVED:   Retail Store Manager

 

SUPERVISION EXERCISED:   Retail Store Staff

 

CLASSIFICATION:    Non-Exempt

 

DEPARTMENT:  Retail Services Department

 

PURPOSE OF POSITION:  The Retail Supervisor I supports retail management by supervising store activities ensuring maximum customer satisfaction, processing of donated goods and periodic daily record keeping of money, sales and inventory. 

 

The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

 

Standards of Performance and Conduct (each is an essential function):

 


- Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.

- Work collaboratively with management and staff to achieve overall organizational goals.

- Consistently maintain acceptable level of productivity, ensuring financial services and accounting functions are completed accurately and timely.  

- Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.

- Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility. 

- Work in accordance with Goodwill policies, procedures and generally accepted business practices.

- Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.

- Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.

- Attend required safety training and participate in safety drills and exercises.

- Safeguard company property, including donated goods.


 

DUTIES AND RESPONSIBILITIES:  (Position may perform some or all of the duties described below.):

 


- Assist in supervising all staff and store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise.

- Timely and accurate processing of incident reports for HR, Safety, WC, and Loss Prevention, closing reports, production reports, employee logs and all other necessary reports as necessary; generally, to be completed within one hour.

- Fulfill and supervise production functions such as: store opening and closing processes, tracking and documentation of production goals, auditing of employee work efforts, and other production areas.

- Responsible to sell merchandise to the general public, display merchandise on sales floor, provide all necessary customer service while projecting a positive image during public contact. 

- Assist in cash register functions and transactions including:  sales, over rings, voids, correct pricing, inventory control and receipting to customers.  Also, responsible for register cash fund including: deposits, drops, and store change fund counts and accounting for overages and shortages. Ensure correct check acceptance policies and debit/credit card activities.

- Address customer needs by immediately resolving conflict and inspiring long-term customer relationships.

- Responsible for the cash register fund including before and after counts, daily reports and accounting for overages and shortages. 

- Perform necessary record keeping and reporting of money, sales and production in an accurate and timely manner.

- Enforce and effectively communicate company policies and procedures to all personnel.

- Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures so that they may be addressed appropriately throughout the organization.

- Attend meetings and training sessions as required.

- Maintain confidentiality and cooperative working relationships at all times.

- Maintain professional, polite and positive relationship with clients, customers, and coworkers at all times.

- Enforce and effectively communicate company policies and procedures to all personnel.

- Follow all employment, safety and loss prevention policies and procedures and always enforce safe and secure working conditions. 

- Responsible to work safely at all times and to report all workplace injuries, accidents, or near misses to supervisor and/or Safety Manager.

- Report any incident of theft, fraud, waste or unauthorized possession of company property.

- Perform other duties as assigned that would lead to successful operation of department, team and/or mission


 
 

MINIMUM JOB REQUIREMENTS:

 


- Must have a minimum of 6 months experience in a Material Handler II or Retail Clerk II position, or equivalent external experience to be considered.

- Have the ability to read and write.

- Knowledge of basic math operations such as addition, subtraction, multiplication, division and percentages. 

- Excellent interpersonal communication skills in order to interact with all levels of management, employees, clients, and the public.

- Valid California driver’s license preferred, liability insurance, and a DMV record acceptable to Goodwill's insurance company.


 

LEADERSHIP COMPETENCIES

 


- Ability to effectively communicate and convey information and expectations to team members.

- Ability to address and resolve disputes among staff.

- Ability to make sound, quick decisions, sometimes with limited information. 

- Ability to prioritize the customer/donor satisfaction in their experiences.

- Ability to efficiently manage time to meet deadlines and handle multiple tasks.

- Ability to delegate and assign tasks to leverage team member strengths.

- Ethical conduct must be upheld and promoted with standards of integrity


 

 

PHYSICAL REQUIREMENTS/DEMANDS: Retail Store Supervisor

 





 

Activity


Not Req.

Never


1-33%/day

Occasionally


34-66%/day

Frequently


67-100%/day

Continuously




 1. Balancing


 


 


x


 


 




 2. Bending


 


 


x


 


 




 3. Carrying


 


 


 


x


 




 4. Climbing


 


x


 


 


 




 5. Crawling


 


x


 


 


 




 6. Crouching


 


x


 


 


 




 7. Feeling


 


 


 


x


 




 8. Fingering/Fine Dexterity


 


 


x


 


 




 9. Flexing Wrist


 


 


 


x


 




10. Grasping/Squeezing


 


 


 


x


 




11. Handling/Gross Dexterity


 


 


 


x


 




12. Hearing


 


 


x


 


 




13. Kneeling


 


x


 


 


 




14. Lifting


 


 


 


x


 




15. Pulling


 


 


 


x


 




16. Pushing


 


 


 


x


 




17. Reaching – Above Shoulder


 


 


x


 


 




18. Reaching – Shoulder & Below


 


 


x


 


 




19. Reclining


x


 


 


 


 




20. Sitting


 


x


 


 


 




21. Standing


 


 


 


x


 




22. Stooping


 


x


 


 


 




23. Talking


 


 


 


x


 




24. Tasting/Smelling


x


 


 


 


 




25. Throwing


 


 


x


 


 




26. Turning Body


 


 


 


x


 




27. Twisting Body


 


 


 


x


 




28. Walking


 


 


 


x


 




29. Near Vision


 


x


 


 


 




30. Midrange Vision


 


x


 


 


 




31. Far Vision


 


x


 


 


 




32. Depth Perception


 


x


 


 


 




33. Visual Accommodation


 


x


 


 


 




34. Color Vision


x


 


 


 


 




35. Field of Vision/Peripheral


 


x


 


 


 



 
 
 
 
 
 
 



 

LIFTING AND CARRYING REQUIREMENTS/DEMANDS:





 


PHYSICAL

DEMAND LEVEL


1-33% / DAY

OCCASIONALLY


34-66% / DAY

FREQUENTLY


67-100% / DAY

CONTINUOUSLY




 

 


(Administrative/Clerical)

Class 1

Light Activity


Lift/Carrying

Minimum 30 LBS


 


 

 




 

 


 


 

 


 


 




 


MEDIUM

(Moderate Physical Activity)


 


    Lift/ Carrying

 Minimum 50 LBS       


 

 




x


HEAVY

(Heavy Physical Labor)


 

 


 

 


Lift/Carrying

Minimum 70 LBS              




 

ENVIRONMENTAL CONDITIONS:





 


NOT REQ’D.

NEVER


1-33% / DAY

OCCASIONALLY


34-66% / DAY

FREQUENTLY


67-100% / DAY

CONTINUOUSLY




Indoors


 


 


x


 




Outdoors


 


 


 


x




Dust


 


 


 


x




Electric Shock


x


 


 


 




Explosive


x


 


 


 




Exposure to Weather


 


 


x


 




Extreme Cold


 


 


x


 




Extreme Heat


 


 


x


 




Fumes/Gases


x


 


 


 




High Exposed Places


x


 


 


 




Loud Noises


 


 


x


 




Mist


 


x


 


 




Moving Mechanical Parts


 


 


 


x




Odors


 


x


 


 




Poor Ventilation


x


 


 


 




Radiant Energy


 


x


 


 




Toxic/Caustic Chemicals


 


x


 


 




Vibration


x


 


 


 




Wet/Humidity


 


x


 


 



Qualifications more