The Senior Associate Bid Office Specialists is a developing subject matter expert, responsible for assisting with bids from the time that a sales opportunity is qualified in (assessed as a desirable deal for the organization to pursue) to the time that it is won or lost and handed over to the delivery team that will fulfil the project or contract with the client.
This role is required to work on... small bids independently (single practices, single offerings) in assigned geographies.
In some instances, this position is specifically focused on the coordination and production of the bid or proposal response document, including introduction and implementation of all necessary document version control procedures and processes, whilst developing the skills to assist with the full bid process.


What you'll be doing

Key Responsibilities:


Receives instruction to apply a level of project management principles and expertise to the management of bids including the management of resources, timeframes, risk, quality and governance
Contributes to the management of all aspects and stages related to bids (particularly proposal documentation), including - Initiation and planning, Kick-off, Solution Definition, Content Development, Response Consolidation, Team Reviews, Quality Control, Management Review and Authorization, Package and Deliver, Post-submission, Administration, Bid Revisions, Bid Award, Win/Loss Review.
Supports the maintenance of an auditable trail of all bid artefacts and records on recognized company systems.
Communicates accurately and timeously with all stakeholders and take responsibility for communication being received from stakeholders.
Assists with the management of performance issues and escalations in the interests of ensuring bid progress and the development of a compelling offer.
Receives instruction to facilitate the sourcing of general bid collateral from authorized owners in the business and assimilate information and rewrite it into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals.
Receives instruction to facilitate the compilation and delivery of all client-facing bid deliverables in accordance with client instructions and requirements as well as company standards.
Contributes to the development of a set of standard templates for less complex bids.
Actively assists with the management bid notification platforms and alerts, ensuring the company never misses and opportunity.
Reviews all customer requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals.
Tracks tender / RFP process and exact record keeping of strategic dates and information to be provided / presented.
Tailor the tender response document according to the chosen strategy, ensuring key messages are included.


Knowledge and Attributes:


Developing business and financial acumen.
Developing understanding of organization's business model and key functions and offerings.
Good attention to detail and high quality of work.
Ability to utilize key systems and tools related to bids.
Developing knowledge of all elements that contribute to bids including geographic scope (number of sites, location of sites), solution scope (number of technologies, lines of business), service scope (number of services, SLAs) and commercial complexity (contractual terms and conditions, pricing models, subcontractors).
Ability to build and maintain strong working relationships with key stakeholders at all levels of the organization and across all functions.
Developing knowledge about the industry including competitors and market trends.
Developing analytical and research skills.
Developing reporting and presentation skills.
High level of drive and ability to work under pressure.
Developing understanding of global commerce and business capabilities and policies for global deals.
Developing ability to build and maintain cross functional relationships with a variety of stakeholders.
Developingknowledge of project management principles.
Excellent ability to work in an everchanging environment.
Excellent ability to manage concurrent projects and tasks while meeting competing deadlines.
Developing ability in Microsoft Word (tables, formatting, fonts, graphics, etc.).
Developing in Microsoft PowerPoint (tables, formatting, fonts, graphics, etc.).


Academic Qualifications and Certifications:


Bachelor’s degree or equivalent in Business, Commercial, Business Development, Finance or related field.
Management Development Program certification preferred.
Relevant project management certification is desirable. more

Key Responsibilities:


Solution Design: Develop and sustain a strategic vision and roadmap for all end-user software and hardware, ensuring interoperability across diverse platforms (e.g., Email, Data, Identity, Devices). Create build materials and pricing for various solutions.
Business Development: Align end-user strategies with overarching business goals and offer guidance to IT and... business leaders on projects requiring enterprise-wide solutions.
Technical Leadership: Act as the liaison between business needs and technology solutions, ensuring adherence to best practices and standards. Provide expertise in product management, system engineering, and the integration of end-user technologies.
Stakeholder Collaboration: Engage with business stakeholders to define technology strategies and processes, translating them into technical requirements. Coordinate with Microsoft and Mimecast vendors on pricing and product roadmaps.
Implementation Oversight: Utilize extensive knowledge of business drivers and technology strategies to deliver clear, comprehensive data and product architectures.
Innovation and Improvement: Continuously assess and recommend new technologies and processes to enhance end-user services and stay current with emerging technologies.
Documentation and Training: Create detailed documentation for solutions and provide training to end-users and IT staff.
Enterprise Architecture: Possess a strong understanding of EA frameworks like TOGAF or Zachman, with practical application experience.
Additional Duties: Perform other relevant tasks as needed.


Knowledge and Skills:


Proficient with Microsoft technologies including Active Directory, M365, O365, Exchange, Exchange Online, SCCM, WSUS, Intune, Teams, Azure, Windows Server/Desktop, Hyper-V, and Remote Desktop Services.
Understanding of Microsoft Licensing.
Ability to grasp fundamental project and administrative processes.
Strong learning orientation and client service mindset.
Proactive, hands-on approach to problem-solving.
Experience in technology strategies and enterprise solution design.
Knowledge of IT security and data governance best practices.
Expertise in developing and presenting engineering designs and roadmaps.
Experience with cloud service integration to optimize costs and service delivery.
Skilled in business and technical requirements analysis and data mapping.
Excellent communication and interpersonal skills to present information effectively to various audiences.
Thought leadership in end-user services.


Qualifications:


Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field.
Relevant certifications (Microsoft 365 Administrator (MS-102), Modern Desktop Administrator Associate (MD-102); Microsoft Azure Administrator Associate (AZ-104), Microsoft Certified Solutions Associate/Expert, Administering Windows Server Hybrid Core Infrastructure ( AZ-800), Configuring Windows Server Hybrid Advanced Services(AZ-801), Microsoft Security Operations Analyst (SC-200), Microsoft Identity and Access Administrator (SC-300), Microsoft Information Protection Administrator (SC-400).
Proven experience as a Solution Architect or similar role within end-user computing.
At least 3 years of consulting or professional services experience in end-user services.
Strong understanding of IT infrastructure and architecture. more

What you'll be doing


Intensive training in AI, focusing on Generative AI.
Sessions led by experts in Prompt Engineering, Algorithm Design, and Agentic Modelling.
A vibrant, supportive learning environment.
A chance to become a trailblazer in the AI space.


Key Responsibilities:


Immerse yourself in a professional work environment, building valuable networks and gaining... hands-on experience.
Engage in daily operational activities, including managing service requests, troubleshooting challenges, and supporting essential business processes.
Benefit from access to top-tier learning platforms and a curriculum that offers highly regarded international certifications.
Contribute to corporate social responsibility by participating in volunteer initiatives, fostering team engagement and commitment.


Knowledge and Attributes:


Excellent attention to detail, communication skills, and ability to prioritize
Customer service oriented 
Commitment to delivering quality service and a passion for continuous improvement and learning
Strong teamwork, collaboration skills and time management abilities
Analytical mindset with the ability to identify issues and defects
Knowledge of tools and methodologies relevant to your area of focus
Capacity to apply theoretical knowledge in a practical manner


Minimum Requirements:



Applicants must be 28 years of age or younger



Academic Qualifications and Certifications



Applicants must have successfully completed a diploma or degree in the Science, Technology, Engineering, Mathematics or related fields more

Key Responsibilities:

Manages the tax team through strategic tax planning, compliance-related projects, and audit readiness.
Contributes to the development and implementation of tax policies, programs, and practices; the development, updating, and alignment of agreements, including transfer pricing mechanisms.
Evaluates tax implications pertaining to new transactions including tax planning... with implementation and integration, Mergers and Acquisitions tax due diligence, new business ventures, and contracts.
Management of all aspects of international tax planning and regional/local tax planning and reporting, including all forms of income tax and other indirect tax as well as all tax audits.
Monitors tax developments and tax changes including new international tax laws impacting the organization.
Assesses and guides the organization with the potential tax impact as well as opportunities and alternatives.
Provides advice and leadership with technical and strategic tax guidance in a “Business Partner” relationship.
Manages a team of tax professionals providing leadership and mentoring.
Responsible for the strategy, assessment, and application of technology tools utilized by the tax function.
Manages the application of a continuous improvement mindset across the department.
Manages outside counsel and consultants that support the function’s tax planning and compliance.
Supports the oversight of all assigned geographic tax compliance, reporting, and forecasting for consolidated tax group.
Reviews business transactions to identify tax implications and advise the business in structuring the transactions in the most efficient manner.

Knowledge and Attributes:

Business acumen demonstrated by the knowledge and understanding necessary to address a wide range of business strategies, challenges, and opportunities.
Displays a cohesive ability at interpersonal and communication skills, both verbally and written.
Technical tax knowledge in specific area of tax, and Tax Accounting.
Sense of ownership and pride in own performance and its impact on company’s success.
Demonstrates a consultative approach in partnering with leaders across the organization.
Excellent relationship-building skills necessary to address diverse peer audiences.

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in finance / accounting or related field preferred.
Registered with a professional body as Tax Practitioner
CPAK mandatory

Required Experience:

Advanced tax management experience in a corporate tax department and/or as a senior-level tax professional in a public accounting firm.
Advanced international tax experience with demonstrated technical knowledge in various international statutes and regulations related to specific global tax jurisdictions and countries.
Advanced track record of managing a group of tax professionals in a collaborative environment.
Advanced general experience providing technical tax advisory and structuring support for commercial transactions.
Advanced experience leading tax compliance. more

Key Responsibilities:

Interact with clients on site to meet complex requirements of a solution.
Escalation points for unresolved problems and issues from the team
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Write reports and proposals and complete and maintain project... documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Act as coach and mentor to more junior Implementation Engineers
Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
Included in higher complexity design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge and Attributes:

Expert understanding and appreciation of technical design and business principles.
Demonstrates seasoned project management and administration ability.
Seasoned project skills which are demonstrated in the execution of installations and other assignments.
Demonstrates excellent customer engagement skills.
Demonstrates seasoned domain specialist knowledge.
Excellent verbal communication skills.
Client focused and displays a proactive approach to solving problems.
Ability to work under pressure and meet deadlines.
Ability to coach, mentor and provide guidance to team members.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
Cisco Certified Network Professional (CCNP) is mandatory, CCIE would be an added advantage. more

Key Responsibilities:

Owns larger portions of an installation, break/fix incidents.
Takes responsibility for problem resolution and troubleshooting.
Responds to escalated client requests and support client applications to a first line resolution.
Escalates complex problems to the relevant third parties.
Assists with the documentation of standard operating procedures relating to... installations and fixes.
Compiles and maintains project administration.
Conducts elementary presentations within the customer's organization.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Expected to take ownership of relevant technologies according to domain or specialization.
Performs any other related task as required.

Knowledge and Attributes:

Developing understanding and appreciation of technical design and business principles.
Demonstrates fundamental project management and administration ability.
Displays good customer engagement skills.
Demonstrates developing domain specialist knowledge.
Good verbal communication skills.
Client focused and displays a proactive approach to solving problems.
Ability to work under pressure and meet deadlines.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
Cybersecurity Certifications in Cisco, Checkpoint, Palo Alto and Fortinet
Networking and Cloud Certifications will be an added advantage

Required Experience:

3-5 years experience in a technical implementation engineering or similar role.
Demonstrated experience engaging with clients and conducting presentations.
Demonstrated project administration and documentation experience.
Experience in fault investigation and incidence handling more

The Senior Associate Network Engineer is a developing subject matter expert, responsible for leveraging their networking skills and experience to support, design, and optimize company network infrastructure.
This role works closely with network engineers, architects, and cross-functional teams to ensure the stability, security, and performance of the network environment.
The Senior Associate... Network Engineer represents a progression from an Associate Network Engineer, requiring a higher level of expertise and responsibilities.

What You'll Be Doing

Key Responsibilities:

Collaborates with senior network engineers to design, implement, and optimize network solutions, including LAN, WAN, and data center networks.
Contributes to network architecture discussions and provide technical input.
Supports with configuration and management of network devices such as routers, switches, firewalls, load balancers, and wireless access points.
Supports with diagnosing and resolving network issues, utilizing advanced troubleshooting techniques and tools.
Analyzes network traffic patterns to identify performance bottlenecks and recommends improvements.
Supports with implementing and maintaining network security measures, including firewall rules, access controls, VPNs, and intrusion detection/prevention systems.
Utilizes network monitoring tools to proactively monitor network performance, analyze trends, and take corrective actions to optimize network efficiency and reliability.
Creates and maintains comprehensive network documentation, including detailed network diagrams, configurations, procedures, and incident reports.
Collaborates with cross-functional teams, including systems administrators, security teams, and application developers, to ensure seamless integration of network solutions.
Contributes to network-related projects, migrations, upgrades, and expansions.
Follows project plans, meets deadlines, and provides technical expertise to ensure successful project outcomes.
Stays updated with emerging networking technologies, trends, and industry best practices.
Pursues relevant certifications and training to enhance networking skills.
Performs any other related task as required.

Knowledge and Attributes:

Understanding of networking concepts, protocols, architectures, and services.
Developing proficiency in configuring and managing network devices, including routers, switches, firewalls, and load balancers.
Developing knowledge of network protocols and technologies such as BGP, OSPF, VLANs, VPNs, QoS, and security protocols.
Experience with network monitoring and analysis tools.
Strong documentation and communication skills to convey technical information effectively.
Ability to diagnose and resolve network issues using analytical problem-solving skills.
Project participation experience, including adherence to project timelines and deliverables.
Familiarity with network security principles and best practices.
Developing proficiency in using network administration and configuration tools.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
Network Administration certification (Azure, Google, Amazon) preferred.
Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial.
Cisco Certified Network Professional (CCNP) is mandatory.

Required Experience:

Moderate level experience in networking, including previous experience as an Associate Network Engineer or similar role.
Moderate level experience working in a networking environment.
Moderate level experience with network security.
Moderate level WAN and LAN experience.
Moderate level experience in wireless equipment, protocols, standards, and wireless LAN design.
Moderate experience with cloud networking (AWS, Azure, etc.) is a plus. more

Key Roles and Responsibilities:

Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional public sector clients.
Build relationship and influence stakeholders.
Work with and through NTT’s network of offices to deliver an excellent client experience in each relevant market.
Realise revenue and margin targets and maximise sales... opportunities through connecting client needs with NTT offerings and solutions.
Develop and drive NTT strategy with local CMs within assigned regional accounts.
Use engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
Minimise churn and maximise retention in assigned accounts.
Use NTT’s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
Be fully aware of and understand the International Trade Policy.
Meet or exceed quota targets through comprehensive account management.
Grow the profitability, revenues and client satisfaction levels for NTT’s regional clients’ portfolio.
Drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
Generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how NTT (Ltd) can add value through services and solutions.
Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
Do a vulnerability analysis of NTT (Ltd)’s position in comparison to that of competitors and vendors to ensure the client’s requirement is at the heart of the proposed solution.
Positively influence and enable financial control, governance and compliance in a region throughout area of specialisation to prevent and reduce financial costs.
Act as first point of contact for client issues.

Knowledge, Skills and Attributes:

Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.
Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

​​​​​​​Academic Qualifications and Certifications:

Relevant Degree or Advanced Diploma
Advanced qualification would be advantageous
Relevant vendor certifications

​​​​​​​Required Experience:

Seasoned experience in a similar role in a similar environment
Seasoned experience in a sales environment and/or customer service role
Seasoned sales and client engagement experience coupled with a good understanding of business, sourcing and technology market
Seasoned experience negotiating with clients and vendors
Seasoned experience managing regional accounts and building relationships
Seasoned experience analysing commercial information
Experience working with Salesforce.com contact platform more

What you'll be doing
Key Responsibilities:

Learns the skills to design, install, and maintain the electrical systems that power and support the GDC data center operations.
Receives detailed instructions to provide creative solutions to complex electrical problems that arise in design and operation of mission critical systems.
Under supervision, supports continuous improvement to come up with... better ways to accomplish design intent, meet competitive landscape, and reduce cost, research new products, systems, and materials.
Takes direction to develop standard electrical equipment and specifications. Also assist with developing redundancy schemes that meet company strategic goals.
Under supervision, collaborate with the Construction team to ensure design deliverables meet project schedules.
Under supervision, supports the commissioning activities of new data center phases.
Supports internal Service Delivery team in reviewing client fit out requirements and systems designs.
Performs any other related task as required.

Knowledge and Attributes:

Some knowledge of electrical system design and power distribution in data centers and base station.
Some knowledge of Generator operations, and LV systems
Some knowledge of solar Installations and Operations
Some knowledge of Dc power systems and power backup designs
Some knowledge of Life Safety, IBC and OSH codes and standards.
Some understanding of critical Data Centre electrical and mechanical equipment.
Some proficiency with Microsoft Office, AutoCAD, Revit, electrical engineering software and Bluebeam PDF editing software.
Detail oriented with excellent written and verbal communication skills.
Ability to work effectively in a team environment both virtual and in person.
Displays problem-solving skills coupled with good organizational and time management skills.
Able to set priorities and meet deadlines.
Willingness to work flexible hours and travel to different job sites as needed.
A valid driver's license is a plus.

Academic Qualifications and Certifications:

Bachelor’s degree, Diploma or equivalent in electrical engineering or related field.
Other Professional certifications or licenses is an added advantage

Required Experience:

Entry level experience with power distribution systems.
Proven experience working as an electrician with AC and DC systems expertise.
Strong knowledge of electrical theory, practices, and safety standards.
Ability to read and interpret electrical drawings, diagrams, and blueprints for AC and DC systems.
Excellent troubleshooting and problem-solving skills for both AC and DC electrical issues. more

Key roles and responsibilities:

Learns how to select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures.
Work under close supervision to understand, implement and offer support for less complex or small-scale system solutions.
Learns how to develop solution architectures in specific business, infrastructure or functional... areas.
Learns how to define and scope requirements and prioritisation activities for small-scale changes.
Under close supervision will assist with the design of components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
Ensure technical solutions accomplish the client’s objectives.
Assists Solutions Architects and learns how to produce a technical specification for the solution’s development and systems integration requirements.
Learns how to develop the technical design document to match the solution design specifications.

Knowledge, Skills And Attributes

Some or basic product knowledge integrated with technology understanding
Basic understanding and interest in tech products, business and technology positioning
Good communication skills both verbal and written
Develops the ability to establish and create client relationships
Willingness to learn and take on challenges
Continuously maintain knowledge of trends and development in technology domains
Basic knowledge of the problem domain that their systems are to provide solutions for

Academic qualifications and certifications:

Bachelor’s degree in Engineering, Information Technology, Computer Science or Information Systems
Relevant vendor and industry certifications, e.g. Cisco, Microsoft, Oracle, AWS
Software and programming languages, e.g. C++, Java, .NET, NodeJS, Angular

Experience required:

Basic work experience as a technician or in an entry level technical role is an advantagse

Skills Summary

Business Acumen, Commercial Acumen, Technical Architecture, Technical Architecture Design, Technical Presales, Technology Roadmap, Technology Solutions Development more