Job Description
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Qualifications
- Fluent level of English, Ukrainian.
- Upper-Intermediate or Advanced level of second language Spanish is... required;
- Previous working experience in customer support is a plus;
- Microsoft Office skills;
- Excellent communication skills;
- Aptitude for team work;
- Excellent interpersonal relationship;
- Responsible and patient.

Responsibilities:
- Provide support to the customers: identify and solve customer problems using dedicated web tools;
- Handle and manage web tools specially made for customer support;
- Keep a record of each case in another dedicated web tool;
- Escalate cases that need a deeper investigation to the corresponding teams when needed;
- Notify Leads when a recurrent problem appears, to prevent further cases;
- Be able to identify problems and create new templates for recurrent ones.

Benefits:
- Join a top global mobile and video games publisher using the latest technologies;
- Work with a talented international team in a friendly, creative environment;
- Gain experience in the fast-paced and innovative video games industry;
- Contribute to high-ranking products recognized worldwide;
- Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:
- Possibility to work remote in a global product company with talented people;
- Competitive salary according to the qualifications;
- 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
- Medical insurance, psychologist;
- Parental leave;
- Own educational platform with courses, training programs, certifications;
- Employee Referral Program with great bonuses;
- Technical support and equipment.

In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates could be asked to complete a test assessment.


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JOB DETAILS
We are seeking a dynamic and highly motivated Creative Lead to manage one of our in-house creative teams, consisting of diverse, multidisciplinary professionals.
The Creative Lead plays a pivotal role in creating a variety of marketing materials to support the needs of our PC, console, and mobile games. Working alongside the Creative Agency Director, the Creative Lead will establish... and uphold a compelling creative vision across a wide range of marketing projects, including user acquisition ads, social media campaigns, brand partnerships, and in-game integrations. 
This role involves managing a team of artists and ensuring all creative outputs meet the highest standards of quality. 
Collaboration with key stakeholders, such as the Creative Agency Regional Director, Production Coordinator, Product Marketing Leads, and various disciplines within the studio, will be essential to success in this role.
The Creative Lead position is a dynamic blend of two key roles below. By integrating these two roles, this position ensures that all projects achieve both high creative standards and efficient production workflows:
- An inspiring creative lead who guides and manages the team with innovative ideas, ensuring the highest standards of quality across all marketing and user acquisition creatives.
- A strategic producer who anticipates challenges manages priorities effectively, meets deadlines consistently, and keeps assets production running smoothly.Team Management and Leadership:
- Set and implement the vision, structure, and use of the Creative Team throughout the studio; understand and manage the business context for Creative Agency Team projects: direction, output, and overall success.
- Lead, motivate, and mentor the Creative Agency Team, fostering a collaborative environment where artists (2D, Capture, Motion, Video, etc.) are empowered to deliver high-quality Marketing and User Acquisition assets across multiple platforms that make Gameloft games succeed.
- Organize regular team meetings to promote effective communication and foster a collaborative work environment.
- Hold one-on-one meetings with the artists to evaluate performance, morale, and address technical needs.
- Ensure that all necessary tools, training materials, and technical documentation are available and kept up to date for the artists.
- Take care of team members' morale, motivation, and working behavior in order to get them fully committed to the project and drive them to their best performance.
- Manage the recruitment of new artists and oversee the onboarding process for new team members joining the Creative Agency.Collaboration, Resources Allocation and Reporting:
- Plan and prioritize multiple creative projects, allocating resources effectively to ensure tasks are completed on time and within budget.
- Organize workflows, manage the creative pipeline, and adjust strategies to meet evolving project needs and deadlines.
- Track team productivity and compile detailed reports to inform stakeholders and improve operational efficiency.Creative Direction and Strategy:
- Partner with stakeholders, including marketing, production, and licensing teams, to establish and maintain a strong creative vision for marketing campaigns, user acquisition ads, social media content, brand partnerships, and in-game integrations.
- Organize, participate and lead creative meetings to generate innovative and ambitious creative concepts that could enhance the success of our games' marketing strategies.
- Engage proactively in the assets ideation and development process, including pitching ideas, crafting mockups or storyboards, and refining messages for ads and trailers;
- Ensure smooth production workflows, foster efficient team collaboration, and maintain clear communication with stakeholders regarding asset needs, marketing roadmaps, and related requirements.Quality Control:
- Oversee the quality of all creative outputs, ensuring they meet the highest standards and align with the game’s vision, art direction, and brand identity.
- Provide constructive feedback to the artists’ work, guiding them in refining assets to achieve exceptional results across user acquisition, social media, and other marketing initiatives.Creative Innovation and Trend Awareness:
- Stay up to date with the latest trends in gaming, marketing, and creative design, applying new ideas and techniques to enhance the quality and effectiveness of marketing materials.
- Encourage the team to explore fresh ideas and innovative approaches, leveraging the latest trends in gaming, marketing, and design.
- Identify and implement solutions to optimize creative processes, tools, and workflows, addressing inefficiencies and driving long-term operational excellence.Expected Results:
- Meet delivery deadlines while maintaining an organized and efficient production workflow.
- Ensure all creative outputs adhere to the highest quality standards and align with the established creative vision.
- Foster a professional and collaborative environment within the team, leading by example and maintaining positive relationships with product leads and stakeholders.
- Uphold a consistent and compelling creative direction for all marketing projects.
- Streamline processes, enhance communication, and ensure smooth production workflows.
- Drive innovation by improving creative ideas, workflows, tools, and processes to boost overall efficiency and quality.Requirements:To consider your application, your CV must include a portfolio link. Whether you contributed as an artist or led as a creative producer, your portfolio will highlight your creative flair and strategic approach to content creation.Qualified candidates will be asked to complete an assessment.Our ideal candidate will have:
- A minimum of 3 years in a Creative Lead role or Team Leader showcasing your leadership in audiovisual production, marketing, or a related creative field
- A proven ability to drive projects from concept to completion, demonstrating both creative and operational excellence. This includes a deep understanding of creative production timelines and costs, ensuring efficient and cost-effective project delivery.
- Strong written and verbal English skills
- Strong experience in art direction
- A love of risk-taking, openness to new ideas, and a visionary mindset
- Excellent organizational and analytical skills
- Creativity and pragmatism in finding solutions that help overcome obstacles and advance the project
- Very good communication skills communicate easily with colleagues and clients
- Ability to maintain perspective, manage priorities, and supervise a great number of projects and topics
- Performs greatly under pressure
- A knowledge of, and a passion for video gamesBenefits:
- Join a top global mobile and video games publisher using the latest technologies.
- Work with a talented international team in a friendly, creative environment.
- Gain experience in the fast-paced and innovative video games industry.
- Contribute to high-ranking products recognized worldwide.
- Grow your career with dynamic promotions and global opportunities.What Gameloft offers:
- Possibility to work remotely in a global product company with talented people.
- Competitive salary according to the qualifications.
- 21-day paid vacation, 5 days paid sick leave, and national holidays as non-working days.
- Medical insurance, psychologist.
- Parental leave.
- Own educational platform with courses, training programs, and certifications.
- Employee Referral Program with great bonuses.
- Technical support and equipment.



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Gameloft Ukraine is looking for a talented UI Artist (Strong Middle/Senior) with a passion for creating visually appealing interfaces for mobile games. You will closely collaborate with UI/UX Designer, Game Designers & 2D Artists creating and developing unique UI visuals that enhance the player's experience.
Join our team and help create a visually stunning and immersive experience for our... users.Requirements:
- Strong professional experience in UI Art;
- Understanding of graphic design principles (composition: line, shape, proportions, combinatorics, typographic and font composition);
- Understanding of basic artistic principles (color, tone, lighting, perspective);
- Understanding of UI/UX principles (logical and functional aspects, accents, CTA);
- Creativity, ability to provide and implement original and fresh ideas;
- Flexibility (personal & professional);
- Willingness to work as a part of team (feedbacks, collaboration, deadlines);
- Passion for mobile video games.

Will be a plus:
- Professional education (Design / Fine Arts);
- Experience in UI/UX;
- Understanding of mobile games market;

Responsibilities:
- Creating visually appealing and artistic UI designs (based on provided UI/UX wireframes) that align with the game's theme and target audience.
- Collaborating with the team to develop a cohesive visual style for the game's UI;
- Creating visual design for UI layouts, including backgrounds, frames, and functional zones;
- Developing visual designs for UI elements, such as buttons, titles, lists, hints, and notifications;
- Creating UI content art, including icons, currency, and rewards.

Benefits:
Join a top global mobile and video games publisher using the latest technologies;
Work with a talented international team in a friendly, creative environment;
Gain experience in the fast-paced and innovative video games industry;
Contribute to high-ranking products recognized worldwide;
Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:
Possibility to work remote in a global product company with talented people;
Competitive salary according to the qualifications;
21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
Medical insurance, psychologist;
Parental leave;
Own educational platform with courses, training programs, certifications;
Employee Referral Program with great bonuses;
Technical support and equipment.

Your portfolio will convey technical mastery and a natural eye for artistic creativity and design. Qualified candidates will be asked to complete an art assessment.


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Job Description
This is a position requiring a mix of strong economy and marketing knowledge with a passion for analytical game design and the emerging free-to-play business model.
Qualifications:
- Strong sensitivity to gameplay and game design, understanding how to build needs and emotions in the context of a game;
- Strong econometrics skills;
- Statistic knowledge, able to formulate... ratios and indexes specific to each game, identifying specific weaknesses and strengths in its economy design;
- Strong marketing knowledge, able to formulate adequate selling strategies to improve the financial performance;
- Understanding of client/server architecture and data collecting pipeline and mining.

Requirements:
- Graduate degree in Economics or BA, preferably specialized in Marketing or Strategic direction;
- Mastery of Excel;
- Advanced understanding of SQL;
- Deep, up-to-date knowledge of the free-to-play market, both web-based and on smartphones;
- Passion for games on all existing formats;
- Fluent written and spoken English, concise writing skills, full working proficiency Ukrainian.

Responsibilities:
- Defining the virtual products and their statistics with the development team;
- Identifying the potential sale drivers for the different product categories in the game economy, defining the key points of exposure for those drivers;
- Balancing the needs for those virtual products, their relation, life cycle, and their streams of availability;
- Regularly provide user feedback and stat/price point tuning to development team based on play-testing, both during game development and post-release;
- Analyze the evolution of the metrics you defined to spot both monetization bottlenecks and facilitators.

Benefits:
Join a top global mobile and video games publisher using the latest technologies;
Work with a talented international team in a friendly, creative environment;
Gain experience in the fast-paced and innovative video games industry;
Contribute to high-ranking products recognized worldwide;
Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:
Possibility to work remote in a global product company with talented people;
Competitive salary according to the qualifications;
21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
Medical insurance, psychologist;
Parental leave;
Own educational platform with courses, training programs, certifications;
Employee Referral Program with great bonuses;
Technical support and equipment.

Additional Information
In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates will be asked to complete a test assessment.



 more

As Lead Game Designer, you’ll be responsible for defining how the game plays and what elements it should have to feel fun and fair. You’ll direct the game’s vision, manage creative team of game designers, economy designers and UX specialists, document it and communicate to the multidisciplinary team.
We’re looking for a candidate capable of explaining and proving the feasibility of their game... design solutions and turning them into engaging mobile playable experience.
Requirements:
- Leader’s mindset and strong soft skills;
- 3+ years of experience in a similar role;
- Experience designing the game as a service;
- Experience with live games post-launch evolution;
- Analytic mindset and habit to review and fine-tune the results of your efforts;
- Passion for video games and game development;
- Proficiency with gameplay design and player experience design;
- Knowledge of game design theory and deep understanding of gameplay fundamentals;
- Profound gaming experience on mobile and other platforms;
- English (full working proficiency).

Would be considered a plus:
- Shipped title(s) from concept to release and beyond;
- Experience designing free-to-play games;
- Proficiency with game editors and prototyping tools;
- Strong pitching and presentation skills;
- Programming, scripting, 2D or 3D art, scriptwriting or video directing working background;
- Special education in game design, architecture, psychology or computer programming.

Responsibilities:
- Lead the design team to deliver high-quality gaming experience;
- Challenging the roadmap to achieve product goals in the most efficient way;
- Develop internal game design talents in your team;
- Collaborate proactively with your team and superiors to design, prototype and pitch concepts of game systems and content. Adjust and balance those concepts to feel fun and fair;
- Create and maintain clear and comprehensive design documentation;
- Provide the team with an experience-centric attitude to the game: develop and communicate empathy for players, their needs, interests and motivations.

Benefits:
- Join a top global mobile and video games publisher using the latest technologies;
- Work with a talented international team in a friendly, creative environment;
- Gain experience in the fast-paced and innovative video games industry;
- Contribute to high-ranking products recognized worldwide;
- Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:
- Possibility to work remote in a global product company with talented people;
- Competitive salary according to the qualifications;
- 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
- Medical insurance, psychologist;
- Parental leave;
- Own educational platform with courses, training programs, certifications;
- Employee Referral Program with great bonuses;
- Technical support and equipment.

In order to consider your application, we require you to send the full version of your CV in English.  Qualified candidates could be asked to complete a test assessment.


 more